cidered abroad Posted March 25, 2015 Report Share Posted March 25, 2015 Was that in the Dolman? No, the new South Stand Link to comment Share on other sites More sharing options...
Admin phantom Posted March 25, 2015 Admin Report Share Posted March 25, 2015 Can't get past the login screen Link to comment Share on other sites More sharing options...
Hartcliffe red Posted March 25, 2015 Report Share Posted March 25, 2015 Am i right in saying as a willuams singing section st holder,i will be gauranteed to get in atyeo unreserved bit as long as i renew by april 1st? Link to comment Share on other sites More sharing options...
Bobby kellard hero Posted March 25, 2015 Report Share Posted March 25, 2015 Getting peed off with this crap.trying to do a renewal all the details are correct and all I get is an error has occurred.please try again.you cannot create more than one address of this type. Link to comment Share on other sites More sharing options...
Abingdon Red Posted March 25, 2015 Report Share Posted March 25, 2015 I'm also getting the 'You cannot create more than one address of this type' message when I try to proceed to checkout. I've tried altering my address but that doesn't work and in my account area it says '2" by season tickets but shows no details of what these are. Link to comment Share on other sites More sharing options...
Bristol Rob Posted March 25, 2015 Report Share Posted March 25, 2015 Don't panic folk. I'm sure those of you who are having problems will soon be hearing from your personal account manager who will resolve everything. Link to comment Share on other sites More sharing options...
Bobby kellard hero Posted March 25, 2015 Report Share Posted March 25, 2015 And me.complete load of bollocks Link to comment Share on other sites More sharing options...
Drew Peacock Posted March 25, 2015 Report Share Posted March 25, 2015 Getting peed off with this crap.trying to do a renewal all the details are correct and all I get is an error has occurred.please try again.you cannot create more than one address of this type. Yes I am getting that. Went down to the ground and David Lloyd was very helpful getting me my missing ID, but now I can't use the system because of this address error crap. Link to comment Share on other sites More sharing options...
Bobby kellard hero Posted March 25, 2015 Report Share Posted March 25, 2015 I'm going away for a week tomorrow and need to get this soul destroying rubbish sorted out Link to comment Share on other sites More sharing options...
Bobby kellard hero Posted March 25, 2015 Report Share Posted March 25, 2015 Timed out now.Try later before I have another heart attack Link to comment Share on other sites More sharing options...
Mad Cyril Posted March 25, 2015 Report Share Posted March 25, 2015 Managed to log in fine. But there is nothing in the reservations for me to renew my seat. Anyone else have this? And it's hard to work out where my seat is on the map because the rows have changed from letters to numbers. Only st holders in upper dolman will have seat reservations. Ex lower Dolman do not as all the seating has changed - it hasn't been built yet, there are extra rows and dirty great vomitaries are being inserted. For converting row letters to row numbers, 1-12 is new lower dolman and 13-41 is existing upper dolman. Happy to translate any row letter to a number upto row Ten. Sorry can't go any higher than that though as I run out of fingers. Perhaps you could ask on the Swindon forum? Link to comment Share on other sites More sharing options...
One Team In Keynsham Posted March 25, 2015 Report Share Posted March 25, 2015 Don't panic folk. I'm sure those of you who are having problems will soon be hearing from your personal account manager who will resolve everything. To be honest, I got in touch with Kay McGinty at the club via email re a question on our move back from the Williams to Lower Dolman, and she could not have been more helpful if she tried: generally not one to be gushing with praise, and I am cynical about modern-day customer service solutions, but Kay got our issue resolved quickly and efficiently. Link to comment Share on other sites More sharing options...
Reading Red UTC Posted March 25, 2015 Report Share Posted March 25, 2015 Only st holders in upper dolman will have seat reservations. Ex lower Dolman do not as all the seating has changed - it hasn't been built yet, there are extra rows and dirty great vomitaries are being inserted. For converting row letters to row numbers, 1-12 is new lower dolman and 13-41 is existing upper dolman. Happy to translate any row letter to a number upto row Ten. Sorry can't go any higher than that though as I run out of fingers. Perhaps you could ask on the Swindon forum? I am in the upper dolman ... currently block F row M Link to comment Share on other sites More sharing options...
gordie Posted March 25, 2015 Report Share Posted March 25, 2015 I bet David Lloyd is glad he doesn't do the question and answer on here anymore, anyway never mind they are putting a new system in next season. Link to comment Share on other sites More sharing options...
Slack Bladder Posted March 25, 2015 Report Share Posted March 25, 2015 Still waiting for my email, so I can try and renew my ST Bloody shambles. Link to comment Share on other sites More sharing options...
Roger Red Hat Posted March 25, 2015 Report Share Posted March 25, 2015 Getting peed off with this crap.trying to do a renewal all the details are correct and all I get is an error has occurred.please try again.you cannot create more than one address of this type. I had the 'error' thing. All I did was press to try again and on the fourth time of asking it all happened! Irritating but isn't it always! Link to comment Share on other sites More sharing options...
James Posted March 25, 2015 Report Share Posted March 25, 2015 Am i right in saying as a willuams singing section st holder,i will be gauranteed to get in atyeo unreserved bit as long as i renew by april 1st? Believe that's correct mate. Link to comment Share on other sites More sharing options...
Admin phantom Posted March 25, 2015 Admin Report Share Posted March 25, 2015 To be honest, I got in touch with Kay McGinty at the club via email re a question on our move back from the Williams to Lower Dolman, and she could not have been more helpful if she tried: generally not one to be gushing with praise, and I am cynical about modern-day customer service solutions, but Kay got our issue resolved quickly and efficiently. This is the REAL sad part about this - the ticket office team are always spot on and very helpful, things like this create bad feeling when at the end of the day it is always the IT that is the let down not the actual people behind it Link to comment Share on other sites More sharing options...
James Posted March 25, 2015 Report Share Posted March 25, 2015 Pro tip. If you want to know your ID number and havnt been emailed it yet. Log on to the normal city ticket site and your customer reference number is under your name and address. Still waiting for my email, so I can try and renew my ST Bloody shambles. See above post, that's what I did as I never received an email either. No problems with my change from Williams E to Atyeo whatsoever for the record, although I seem to be in the minority on that.. Link to comment Share on other sites More sharing options...
Pheasant plucker Posted March 25, 2015 Report Share Posted March 25, 2015 Had an online error "the system requires a new identity for each transaction" - or something along those lines, when I was trying to transfer a "family" ticket from the Atyeo to the South stand. I ended up redialing for 40mins just to get through, and then waiting for over an hour to get it sorted. In fairness it did get sorted, but............apparently they are having some glitches with the new system. Well there's a bloody surprise!! Link to comment Share on other sites More sharing options...
nigelb76 Posted March 25, 2015 Report Share Posted March 25, 2015 If anyone can tell me the answer to this without me ringing the club, I would be grateful. I bought 2 season tickets last year, I have 1 customer number Upon logging in and renewing, I only get to see one (mine). I have added the other person (On bcfc tickets) - and have a customer number for him, but he wont be associated with a season ticket! I am going to have to ring the club aren't I?..... Link to comment Share on other sites More sharing options...
Drew Peacock Posted March 25, 2015 Report Share Posted March 25, 2015 If anyone can tell me the answer to this without me ringing the club, I would be grateful. I bought 2 season tickets last year, I have 1 customer number Upon logging in and renewing, I only get to see one (mine). I have added the other person (On bcfc tickets) - and have a customer number for him, but he wont be associated with a season ticket! I am going to have to ring the club aren't I?..... He will have a customer number, because I had exactly the same issue and David Lloyd found it for me. But yes, you may have to ring the club. Good luck. I have now managed to buy two of my three tickets, but not mine Link to comment Share on other sites More sharing options...
Slack Bladder Posted March 25, 2015 Report Share Posted March 25, 2015 See above post, that's what I did as I never received an email either. No problems with my change from Williams E to Atyeo whatsoever for the record, although I seem to be in the minority on that.. That's ok for me but not the kids as I book their tickets for them. That's why I need the email, to get their ref numbers. I've emailed Dave Lloyd but no reply as yet. Link to comment Share on other sites More sharing options...
nigelb76 Posted March 25, 2015 Report Share Posted March 25, 2015 He will have a customer number, because I had exactly the same issue and David Lloyd found it for me. But yes, you may have to ring the club. Good luck. I have now managed to buy two of my three tickets, but not mine Thanks for the reply & good luck with yours Link to comment Share on other sites More sharing options...
KeepUpLino Posted March 25, 2015 Report Share Posted March 25, 2015 Link to comment Share on other sites More sharing options...
James Posted March 25, 2015 Report Share Posted March 25, 2015 That's ok for me but not the kids as I book their tickets for them. That's why I need the email, to get their ref numbers. I've emailed Dave Lloyd but no reply as yet. Ahh gotcha, fingers crossed they get things ironed out for you sooner rather than later! Link to comment Share on other sites More sharing options...
42nite Posted March 25, 2015 Report Share Posted March 25, 2015 I thought a plan was in place for Lower Dolman movers to return (as near as possible) to their original places As far as I can makeout, they are first come first served. (New seats in Lower Dolman) Link to comment Share on other sites More sharing options...
bricej19 Posted March 25, 2015 Report Share Posted March 25, 2015 Anyone know how to renew using the finance option? Do I have to ring or do it at the ground, as I cant see the option online? Link to comment Share on other sites More sharing options...
Mad Cyril Posted March 25, 2015 Report Share Posted March 25, 2015 I am in the upper dolman ... currently block F row M That one's easy if I use fingers and toes. That would be e29, row 17! Hang on a minute. That's what I booked up this morning. I must have taken your seats. This is awkward... Link to comment Share on other sites More sharing options...
Cider red Posted March 25, 2015 Report Share Posted March 25, 2015 An error has occurred. Please try again. You cannot create more than one address of this type This is the message I get when I try to renew. ******* technology Link to comment Share on other sites More sharing options...
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