Ashton_Red Posted June 12, 2017 Report Share Posted June 12, 2017 Obviously this has ended now but ELF Digital have just took a payment out for their service which we are one of the few clubs to not use their service so does anyone know why we have been charged if we have no idea what's going on and how to use the service? Link to comment Share on other sites More sharing options...
nellie Posted June 12, 2017 Report Share Posted June 12, 2017 i have been charged £4.49 got no idea what its for though Link to comment Share on other sites More sharing options...
youwhat Posted June 12, 2017 Report Share Posted June 12, 2017 I got a automatic cancellation email at the end of April after I think City decided not to use Player anymore "If you subscribe on a Monthly basis…- No further payment will be taken after May 3rd 2017." They took money on April 9th and then June 9th which I think is in error. Have complained to EFL and raised a dispute with paypal, more out of principle than anything the cheeky sods. As an aside, wonder what this EFL iFollow thing will be like and what City will be separately offering up.. Link to comment Share on other sites More sharing options...
Denbury Red Posted June 12, 2017 Report Share Posted June 12, 2017 I emailed iEFL when we wer first told about the change and haven't had a reply! Link to comment Share on other sites More sharing options...
New2City Posted June 12, 2017 Report Share Posted June 12, 2017 I had gotten an email saying the service was cancelled (I had paid it annually) and that I had a refund coming. Link to comment Share on other sites More sharing options...
Denbury Red Posted June 12, 2017 Report Share Posted June 12, 2017 Yep - had the email and refund from Player - and the direct debit is cancelled. Just haven't heard anything about the new service that's going to replace Player. I've heard the new service is apparently going to be linked to You Tube - but not sure how. Link to comment Share on other sites More sharing options...
Septic Peg Posted June 13, 2017 Report Share Posted June 13, 2017 @AdamB is the guy to speak to if you are being charged still for player... Link to comment Share on other sites More sharing options...
M.D Posted June 13, 2017 Report Share Posted June 13, 2017 2 minutes ago, Septic Peg said: @AdamB is the guy to speak to if you are being charged still for player... I PM'd Adam about the service and what may happen a few weeks ago and he never bothered to reply.. Link to comment Share on other sites More sharing options...
Septic Peg Posted June 13, 2017 Report Share Posted June 13, 2017 2 hours ago, M.D said: I PM'd Adam about the service and what may happen a few weeks ago and he never bothered to reply.. He was on holiday until last week I believe so probably still going through a backlog. Link to comment Share on other sites More sharing options...
AdamB Posted June 13, 2017 Report Share Posted June 13, 2017 Hi all, It's clearly an error from the FLi. I would urge anyone charged to email player.support@streamamg.com at the earliest opportunity (feel free to copy me in, so I can chase should you encounter any issues). They shouldn't be charging anyone anymore. Regards, Adam Link to comment Share on other sites More sharing options...
'Orns Posted June 13, 2017 Report Share Posted June 13, 2017 8 hours ago, AdamB said: Hi all, It's clearly an error from the FLi. I would urge anyone charged to email player.support@streamamg.com at the earliest opportunity (feel free to copy me in, so I can chase should you encounter any issues). They shouldn't be charging anyone anymore. Regards, Adam What's your email address, Adam? Spotted earlier that money has come out this month Ta Link to comment Share on other sites More sharing options...
AdamB Posted June 13, 2017 Report Share Posted June 13, 2017 1 hour ago, Woodsy said: What's your email address, Adam? Spotted earlier that money has come out this month Ta adam.baker@bcfc.co.uk. Regards Adam Link to comment Share on other sites More sharing options...
'Orns Posted June 13, 2017 Report Share Posted June 13, 2017 1 hour ago, AdamB said: adam.baker@bcfc.co.uk. Regards Adam Thanks Adam - will sort that out tomorrow Link to comment Share on other sites More sharing options...
reddoh Posted June 13, 2017 Report Share Posted June 13, 2017 5 minutes ago, Woodsy said: Thanks Adam - will sort that out tomorrow Lazy git never put off until tomorrow what you can do today Link to comment Share on other sites More sharing options...
'Orns Posted June 13, 2017 Report Share Posted June 13, 2017 8 minutes ago, reddoh said: Lazy git never put off until tomorrow what you can do today Ha - would you believe me if I said it's been a real long day!? I'm done with emails today! Link to comment Share on other sites More sharing options...
reddoh Posted June 13, 2017 Report Share Posted June 13, 2017 Just now, Woodsy said: Ha - would you believe me if I said it's been a real long day!? I'm done with emails today! yeah go on you can have this. Link to comment Share on other sites More sharing options...
It’sSmiittthhh Posted June 14, 2017 Report Share Posted June 14, 2017 I've had money taken too. Sent an email to the address @AdamB suggested. Received a reply telling me to email finance@efl.com as they might be able to help me. Link to comment Share on other sites More sharing options...
AdamB Posted June 14, 2017 Report Share Posted June 14, 2017 All, I've had the following from FLi. Investigations have uncovered a processing error with a number of Bristol City fans being migrated away from PlayerHD. We have got to work immediately to rectify this and all affected users will get a full refund. Let me know directly if this does not happen and I'll take it up with them. Kind regards, Adam Link to comment Share on other sites More sharing options...
Sarumred Posted June 14, 2017 Report Share Posted June 14, 2017 Do not cancel your direct debits otherwise FLi will not have your account details to refund the £4.49 they have taken from our bank accounts. Link to comment Share on other sites More sharing options...
New2City Posted June 16, 2017 Report Share Posted June 16, 2017 I happened to close the account my annual subscription came out of, a few months after I paid it. They offered to send me a check. Link to comment Share on other sites More sharing options...
Sarumred Posted July 3, 2017 Report Share Posted July 3, 2017 Anyone received their refund yet? just got back from holiday and thought it might have been refunded by now. No such luck though. Link to comment Share on other sites More sharing options...
nellie Posted July 3, 2017 Report Share Posted July 3, 2017 nope noting for me yet Link to comment Share on other sites More sharing options...
TSG Posted July 3, 2017 Report Share Posted July 3, 2017 I got mine back last week via Paypal Link to comment Share on other sites More sharing options...
iamalagerdrinker Posted July 11, 2017 Report Share Posted July 11, 2017 What's hoping on with this? I use it for the radio player are we getting it free through BCTV or are we having the pay for service? Season is starting soon was wondering what's going on with it Link to comment Share on other sites More sharing options...
Sello Posted July 11, 2017 Report Share Posted July 11, 2017 I have had endless trouble getting a refund from EFL. My understanding is that in the changeover, they confused Bristol City with Bristol Rovers and they do not seem able to sort it out. I received an Email from them yesterday saying my "Bristol Rovers account is now closed." Many Emails sent and phone calls made for the sake of £4.49! Link to comment Share on other sites More sharing options...
Sarumred Posted July 11, 2017 Report Share Posted July 11, 2017 I have emailed them this morning but in view of what you say, Sello, I am not going to hold my breath. Perhaps the club could put a bit of pressure on them. Link to comment Share on other sites More sharing options...
iamalagerdrinker Posted July 11, 2017 Report Share Posted July 11, 2017 12 minutes ago, Sarumred said: I have emailed them this morning but in view of what you say, Sello, I am not going to hold my breath. Perhaps the club could put a bit of pressure on them. I know it doesn't help but I got my refund via PayPal a while ago Link to comment Share on other sites More sharing options...
New2City Posted July 11, 2017 Report Share Posted July 11, 2017 I did get a check in the post for a whopping £6.83, so around $9 US. My bank charges a $10 fee to negotiate a foreign check, so it's not even worth the paper it's printed on. Link to comment Share on other sites More sharing options...
... Posted July 11, 2017 Report Share Posted July 11, 2017 1 minute ago, New2City said: I did get a check in the post for a whopping £6.83, so around $9 US. My bank charges a $10 fee to negotiate a foreign check, so it's not even worth the paper it's printed on. Who is your favourite City player? tfj Link to comment Share on other sites More sharing options...
New2City Posted July 11, 2017 Report Share Posted July 11, 2017 2 minutes ago, Taxi for Johnson said: Who is your favourite City player? tfj Flint Do I win a prize? Link to comment Share on other sites More sharing options...
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