WolfOfWestStreet Posted November 2, 2017 Report Share Posted November 2, 2017 Anyone else been getting regular calls from the club trying to sell merchandise? I've asked to stop calling but still get called every few days. Has there been any point where we have opted in to this kind of marketing? Or do they just call people off the database? I don't mind the odd call every now and then but starting to become annoying. Link to comment Share on other sites More sharing options...
Super Posted November 2, 2017 Report Share Posted November 2, 2017 1 minute ago, WolfOfWestStreet said: Anyone else been getting regular calls from the club trying to sell merchandise? I've asked to stop calling but still get called every few days. Has there been any point where we have opted in to this kind of marketing? Or do they just call people off the database? I don't mind the odd call every now and then but starting to become annoying. Had 3 in 3 days a few weeks back. Bloody annoying. Link to comment Share on other sites More sharing options...
bcfcshorey Posted November 2, 2017 Report Share Posted November 2, 2017 I keep on getting City Foundation calling me. Link to comment Share on other sites More sharing options...
Unan Posted November 2, 2017 Report Share Posted November 2, 2017 City Foundation have rung a few times but not had any merch calls myself Link to comment Share on other sites More sharing options...
wendyredredrobin Posted November 2, 2017 Report Share Posted November 2, 2017 Never had one to date. perhaps i opted out when i signed up or something. Link to comment Share on other sites More sharing options...
SDBS36 Posted November 2, 2017 Report Share Posted November 2, 2017 Received one yesterday sounded nice lady think she was called Emily Link to comment Share on other sites More sharing options...
ChippenhamRed Posted November 2, 2017 Report Share Posted November 2, 2017 I had a call about City Foundation, which includes Forever Bristol membership. They went on and on about membership benefits before I even had a chance to say "yeah I know, I've been a member since it launched". So they don't seem to know what you're already signed up to, which is poor. Link to comment Share on other sites More sharing options...
Stoke_Gifford_Red Posted November 2, 2017 Report Share Posted November 2, 2017 I've had many calls from the club, however Google/Android warns me that it is a potential spam call and I therefore never answer - only know it was from the club when Googling the number after. Link to comment Share on other sites More sharing options...
Fiale Posted November 2, 2017 Report Share Posted November 2, 2017 only ever had 2 calls, one asking about renewing my season ticket when I left it later than normal a few seasons back, and one selling forever membership. So 2 calls in 3 years. I would be miffed if they did try selling merc to my home number, they have huge screens at the ground if they want to push products, use them. Link to comment Share on other sites More sharing options...
Tears in rain Posted November 2, 2017 Report Share Posted November 2, 2017 I’ve had about 2/3 a day the past week. Difficult to answer my phone at work! Link to comment Share on other sites More sharing options...
Vincent Vega Posted November 2, 2017 Report Share Posted November 2, 2017 Ooh I do love cold callers, they never seem to call back though, for some reason. Link to comment Share on other sites More sharing options...
Lrrr Posted November 2, 2017 Report Share Posted November 2, 2017 7 minutes ago, ChippenhamRed said: I had a call about City Foundation, which includes Forever Bristol membership. They went on and on about membership benefits before I even had a chance to say "yeah I know, I've been a member since it launched". So they don't seem to know what you're already signed up to, which is poor. Had the same situation. Link to comment Share on other sites More sharing options...
Monkeh Posted November 2, 2017 Report Share Posted November 2, 2017 had the odd one, but thats it, Link to comment Share on other sites More sharing options...
Super Posted November 2, 2017 Report Share Posted November 2, 2017 19 minutes ago, ChippenhamRed said: I had a call about City Foundation, which includes Forever Bristol membership. They went on and on about membership benefits before I even had a chance to say "yeah I know, I've been a member since it launched". So they don't seem to know what you're already signed up to, which is poor. Yep actually that's the one I got. Link to comment Share on other sites More sharing options...
MichaelRobartes Posted November 2, 2017 Report Share Posted November 2, 2017 If you go onto your profile on the Bristol Sport website, you can hover over your name and click on personal details. On the next page it has your name, phone number, email address etc. and underneath it will say 'contact me' in red writing. You can click this and de-select 'Yes, you can contact me'. Link to comment Share on other sites More sharing options...
Xiled Posted November 2, 2017 Report Share Posted November 2, 2017 New legislation that affects marketing calls comes into operation from May 2018. The General Data Protection Regulation (GDPR) will impact on the calls that the club makes in as much as they need specific proof that you have agreed to receive sales calls from them. Perhaps the club is pushing sales now while they still have the option to "cold call"? After May 2018, depending on the quality of the supporter data, they might not be legally allowed to call thousands of people. Failing to comply could lead to fines of up to €20m or 4% of annual turnover. Link to comment Share on other sites More sharing options...
downendcity Posted November 2, 2017 Report Share Posted November 2, 2017 Can I expect an unsolicited phone call from BCFC about my PPI, my recent car accident or delayed flight anytime soon. If I do, and they put me on hold , will I have to listen to "When the red, red robin. for 10 minutes"? Link to comment Share on other sites More sharing options...
Red white and red Posted November 2, 2017 Report Share Posted November 2, 2017 I had one call a couple of weeks back, said I wasn't interested in whatever the club was trying to flog and I've never had a call back... They probably thought I was extremely rude Link to comment Share on other sites More sharing options...
ExiledAjax Posted November 2, 2017 Report Share Posted November 2, 2017 1 hour ago, Xiled said: New legislation that affects marketing calls comes into operation from May 2018. The General Data Protection Regulation (GDPR) will impact on the calls that the club makes in as much as they need specific proof that you have agreed to receive sales calls from them. Perhaps the club is pushing sales now while they still have the option to "cold call"? After May 2018, depending on the quality of the supporter data, they might not be legally allowed to call thousands of people. Failing to comply could lead to fines of up to €20m or 4% of annual turnover. GDPR. Who doesn't love bloody GDPR? Link to comment Share on other sites More sharing options...
WolfOfWestStreet Posted November 2, 2017 Author Report Share Posted November 2, 2017 2 hours ago, MichaelRobartes said: If you go onto your profile on the Bristol Sport website, you can hover over your name and click on personal details. On the next page it has your name, phone number, email address etc. and underneath it will say 'contact me' in red writing. You can click this and de-select 'Yes, you can contact me'. Cheers mate Link to comment Share on other sites More sharing options...
42nite Posted November 2, 2017 Report Share Posted November 2, 2017 3 hours ago, Tears in rain said: I’ve had about 2/3 a day the past week. Difficult to answer my phone at work! Ok, I'll guess.... Are you a juggler? Link to comment Share on other sites More sharing options...
palmerred Posted November 2, 2017 Report Share Posted November 2, 2017 Booked hospitality twice at club, and they seem to ring me every game about hospitality available now ! Link to comment Share on other sites More sharing options...
Tears in rain Posted November 2, 2017 Report Share Posted November 2, 2017 25 minutes ago, 42nite said: Ok, I'll guess.... Are you a juggler? I wish I could juggle! Link to comment Share on other sites More sharing options...
Loco Rojo Posted November 2, 2017 Report Share Posted November 2, 2017 Yup. Get loads from them. Can't block the number for some reason. Link to comment Share on other sites More sharing options...
Tin Soldier Posted November 2, 2017 Report Share Posted November 2, 2017 There is recent new legislation in force around this. It is now illegal to cold call an individual without any previous trading relationship with the company calling you. So report to TS if they are a pain or do what I do and abuse them down the phone. They very rarely ring you again. Link to comment Share on other sites More sharing options...
ChippenhamRed Posted November 2, 2017 Report Share Posted November 2, 2017 44 minutes ago, GasDestroyer said: There is recent new legislation in force around this. It is now illegal to cold call an individual without any previous trading relationship with the company calling you. So report to TS if they are a pain or do what I do and abuse them down the phone. They very rarely ring you again. Surely we've all got a previous trading relationship with the club if we've bought tickets? Link to comment Share on other sites More sharing options...
xerox6060 Posted November 2, 2017 Report Share Posted November 2, 2017 8 hours ago, ChippenhamRed said: I had a call about City Foundation, which includes Forever Bristol membership. They went on and on about membership benefits before I even had a chance to say "yeah I know, I've been a member since it launched". So they don't seem to know what you're already signed up to, which is poor. I agree I've had a couple of calls about the city foundation (which is fine) but the lack of knowledge of the people calling was poor and the reason I didn't rejoin. Link to comment Share on other sites More sharing options...
Tin Soldier Posted November 2, 2017 Report Share Posted November 2, 2017 3 hours ago, ChippenhamRed said: Surely we've all got a previous trading relationship with the club if we've bought tickets? The definition of a cold call is no sales history - otherwise it is not legally a cold call being made. Laws have changed recently. All blah blah legal jargon I know. Link to comment Share on other sites More sharing options...
gl1 Posted November 2, 2017 Report Share Posted November 2, 2017 I don’t get any. Feel well left out now. Link to comment Share on other sites More sharing options...
cockneydave Posted November 2, 2017 Report Share Posted November 2, 2017 5 hours ago, oldrosie said: My standard reply to cold callers is to simply say that I am a Catholic and don't believe in it ... leaves them totally confused ... I always say i,m excused boots!! Link to comment Share on other sites More sharing options...
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