Final 3 Star

Yep, remember seeing him outside Roker Park before the game in the 75-76 promotion season. As mentioned elsewhere, a real dependable presence at the back as we transitioned from relegation candidates to promotion contenders.

I would, but Robins TV is on the blink again.

Checking in from the States. Lots of pre-match activity on the thread, I see. Ready for the kickoff in half an hour. I fancy an upset today...

Understood. I've had my fair share of back and forth with streamAMG, Sleepy, and let's just say they're not the most astute communicators I've ever encountered. At one point they referred my to Bristol Sport, who couldn't even muster the courtesy of a response.

I am in complete shock... not at the nature of the reply, but the fact that someone actually managed to solicit a response from the Club.

Based on Saturday's fiasco, there's a rumor that this guy will be our next guest commentator.

Despite massive strides achieved on the playing front, there's still an undercurrent of rank amateurism running through this club (based on my experience, at least).

I've contacted Robins TV. Not holding my breath on a reply any time soon.

Getting a "Bad Gateway" error message here in Baltimore. Having to settle for audio commentary. Is anyone from Robins TV monitoring this? Sort it out City. This is amateurish.

Yeah - good call, Sleepy. I'll be doing the same if there's an offer this year - thereby avoiding the same fiasco of trying to elicit a response from the club about last season's promo.

Thanks for the offer, but it's definitely in the hands of the club. Last pre-season there was an early-bird incentive offer to renew before the end of August. My subscription used to auto-renew in August but the club moved it to December a couple of years ago. So I contacted Robins TV and asked whether my auto-renew would be charged at the discounted rate. If not, I said they had my permission to charge my card early so I could get the cheaper price. By the time Robins TV finally got round to responding (4 months later) my account had been charged the full rate. They still couldn't grasp what I was asking until I suggested they refund me difference between the discounted and full rate, seeing as it was handled so badly. At that point they said I should contact Bristol Sport. And that's where the story picks up at the top of this thread.

Thanks, Sleepy. It's actually a different situation, so this wouldn't apply.

Back in January I posted on the forum about an issue regarding my Robins TV subscription (I’ll spare you the specific details). The whole thing started back in August 2022 when I contacted Robins TV with a question – they finally responded after 4 attempts but were unable to grasp the nature of my query. After further explanation they referred me to Bristol Sport. I did as they asked, but there was no response. At that point I posted on OTIB and received an immediate response from the SLO, who promised to forward my details to the appropriate person. That was encouraging, I thought, and promptly emailed him specific details, as requested. Four months later… nothing. During this time I’ve sent a 2nd email to Bristol Sport and a couple of follow-ups to the SLO requesting a status update but, once again, no response. As much as I’d like to give the club the benefit of the doubt, there’s clearly an issue when the people whose sole purpose is to handle customer concerns can’t even provide the courtesy of a response. And as much as I’d like to believe that Bristol Sport is staffed with an elite team of customer service professionals eager to spring into action at a moment’s notice, I somehow instead get the mental image of a handful of indifferent work-experience staffers dependent upon a template of responses, who chose to ignore anything that doesn’t neatly conform to their predetermined scenarios. I hope I’m proven wrong. Even at this stage maybe there’s someone competent enough to resolve a query that started during the 2022 pre-season. Because, here’s the thing… as someone whose family association with BCFC goes back several generations – my grandfather played for the club alongside Billy Wedlock, my father was a lifelong fan and spent decades commentating on games for Hospital Broadcast, and I’m coming up on 60 years as a supporter – being told, in effect, that “we simply can’t be bothered” does not sit well with me. Not one bit.

Stunning.

Full disclosure... I looked up the date and time of the 5th round draw after we went 2 up. Asking for trouble, but so far so good.