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Final 3 Star

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Posts posted by Final 3 Star

  1. 3 minutes ago, Sleepy1968 said:

    The robinstvsupport is provided by streamAMG.

    Possibly why the email that @W-S-M Seagull quoted got sent, when the club themselves acknowledged there was an issue.

    Don't get me wrong, streamAMG must also know there's an issue, but might be trying to pull a fast one, because they don't want more problems from the client (city).

    I assume Ron Walker commentates directly off the FL feed, before the commentary is added, rather than the rtv consumer feed. In which case it was clearly getting to city okay.

    Understood. I've had my fair share of back and forth with streamAMG, Sleepy, and let's just say they're not the most astute communicators I've ever encountered. At one point they referred my to Bristol Sport, who couldn't even muster the courtesy of a response.

    • Sad 1
  2. 1 hour ago, W-S-M Seagull said:

    I've just seen this below email that the club sent someone. 

    It's very very clear that many people (the majority) had issues on Saturday and the club have sent this email out saying its not their fault and that everything is fine. 

    Can you mention this to them too cos seems like they are just burying their heads in the sand rather than acknowledging the issue is from the clubs end. 

    I'm actually quite annoyed reading this. Do they think we are that stupid? 

    Once again another PR own goal by the club. 

    FB_IMG_1696275680585.jpg

    I am in complete shock... not at the nature of the reply, but the fact that someone actually managed to solicit a response from the Club. 

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  3. 2 minutes ago, Supersonic Robin said:

    Mental that dubious foreign streams are more reliable than Robins TV.

    Robins TV has to be one of the worst value investments I've ever made.

    Despite massive strides achieved on the playing front, there's still an undercurrent of rank amateurism running through this club (based on my experience, at least).

    • Like 1
  4. On 02/07/2023 at 03:18, Sleepy1968 said:

    I just checked mine, and the renewal is set for £170 on 31 July 2023. If they do an early bird promo, I'll can cancel the auto renewal like I did last season.

    Yeah - good call, Sleepy. I'll be doing the same if there's an offer this year - thereby avoiding the same fiasco of trying to elicit a response from the club about last season's promo.

  5. Thanks for the offer, but it's definitely in the hands of the club.

    Last pre-season there was an early-bird incentive offer to renew before the end of August. My subscription used to auto-renew in August but the club moved it to December a couple of years ago. So I contacted Robins TV and asked whether my auto-renew would be charged at the discounted rate. If not, I said they had my permission to charge my card early so I could get the cheaper price. By the time Robins TV finally got round to responding (4 months later) my account had been charged the full rate. They still couldn't grasp what I was asking until I suggested they refund me difference between the discounted and full rate, seeing as it was handled so badly. At that point they said I should contact Bristol Sport. And that's where the story picks up at the top of this thread.

  6. Back in January I posted on the forum about an issue regarding my Robins TV subscription (I’ll spare you the specific details). The whole thing started back in August 2022 when I contacted Robins TV with a question – they finally responded after 4 attempts but were unable to grasp the nature of my query. After further explanation they referred me to Bristol Sport. I did as they asked, but there was no response.

    At that point I posted on OTIB and received an immediate response from the SLO, who promised to forward my details to the appropriate person. That was encouraging, I thought, and promptly emailed him specific details, as requested.

    Four months later… nothing. During this time I’ve sent a 2nd email to Bristol Sport and a couple of follow-ups to the SLO requesting a status update but, once again, no response. As much as I’d like to give the club the benefit of the doubt, there’s clearly an issue when the people whose sole purpose is to handle customer concerns can’t even provide the courtesy of a response. And as much as I’d like to believe that Bristol Sport is staffed with an elite team of customer service professionals eager to spring into action at a moment’s notice, I somehow instead get the mental image of a handful of indifferent work-experience staffers dependent upon a template of responses, who chose to ignore anything that doesn’t neatly conform to their predetermined scenarios.

    I hope I’m proven wrong. Even at this stage maybe there’s someone competent enough to resolve a query that started during the 2022 pre-season. Because, here’s the thing… as someone whose family association with BCFC goes back several generations – my grandfather played for the club alongside Billy Wedlock, my father was a lifelong fan and spent decades commentating on games for Hospital Broadcast, and I’m coming up on 60 years as a supporter – being told, in effect, that “we simply can’t be bothered” does not sit well with me. Not one bit.

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  7. I’m posting this in the hope that someone from the club will stumble across it and finally get round to addressing an issue I first raised back in August 2022.

    My most recent email was sent to supporterservices@bristol-sport.co.uk almost a month ago and summarizes the story so far. I haven’t received a reply. Here’s what I wrote:

    “I have been referred to you by Robins TV Support after multiple email exchanges with them that were, quite frankly, a total waste of time.
    Here’s the basic story:
    Earlier this year I received your notification about the £140 early bird special for Robins TV. The offer was set to expire at the end of August. I contacted Robins TV Support and basically raised the following points:

    1. My Robins TV subscription is on auto renewal (it originally renewed in August, but the club changed it to December a couple of years ago). Will my auto renewal in December be charged at the early-bird rate?
    2. If the December renewal will not be at the reduced rate, you have my permission to charge my credit card in August, to make sure I get the reduced rate.

    That’s it. That was the basis of my query.
    Other than an auto response (which didn’t address my specific issues) I didn’t hear back until after 3 more attempts. And while this was going on, I was charged the full rate of £170 in December. The people from Robins TV Support@streamamg who eventually responded seemed unable to grasp the nature of my query, and instead just confirmed that my account had been charged £170 and that the early-bird special was a limited offer (all of which I already know). It seemed as if they were totally incapable of addressing anything beyond the confines of a narrow template of responses. After several more exchanges I basically had to suggest that I should be reimbursed the difference between the early-bird and regular price (£30) since the whole affair had been handled so badly. At that point they said I should contact you about that.
    So that’s where we stand. I understand that @streamamg may not be directly affiliated with BCFC, but they are representing the club in a way that doesn’t reflect well. 

    I have supported the club for nearly 60 years and have subscribed to the audio & video streaming services ever since they first became available. It is disappointing that a basic customer service request should be handled so inefficiently. I hope that I am now speaking with people closer to the heart of the  club and that this will be handled more appropriately.”

  8. Was sitting with my 90-year-old Dad in the Williams when a chorus to the effect of "the referee's a manual manipulator" broke out. I was a little apprehensive, since Dad was something of a purist when it came to proper language. He leaned over and said "Yes - he is, isn't he."

    • Like 1
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  9. The old images triggered some memories for me... the huge terracing at Stamford Bridge where I saw Southampton demolish Chelsea 6-2, with a relatively unknown Martin Chivers scoring 3, possibly even 4, of the goals. Filbert Street, with a clear view of Brazil Street in the background, where my student rental house was located. And there's something nostalgic about the worn goalmouths and centre circle at Ashton Gate - a definite feature of the past.

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