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LewisP

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  1. Trust me she does and did, she learnt the NATO Phonetic alphabet All sorted now & I’m not slagging off the whole club, just pointing out they have a few issues and seems ALOT of agree after suffering similar issues. Just something for the club to address and improve moving forward. Constructive criticism. I feel your pain. Emails should defo be better monitored.
  2. This morning she rang at 9am. First call; still shut. Second call; nobody available, but please leave a message, ......”message inbox full, you cannot leave a message” call ends (you can’t make this up) Third call: you are 3rd in the queue. Only waited 7 minutes so nothing major. She explained the situation about how she had not been able to get through previously, how she had emailed many times and been ignored. No apology given but told “the person who reads the emails has been on holiday and when the got back they had over 100” man on the phone asked for lots of information but couldn’t find any record of her purchase, and would she like to buy some now. She pleaded she had already had the money leave her bank and gave him more information. After going back and forth the man on the phone eventually managed to find her booking and as expected the problem was as we already suspected due to her name being spelt wrong which is why she never received the tickets via email. he emailed them over straight away and she can now attend game. A spelling mistake was always the most likely issue as I previously mentioned she has a commonly misspelt name . The biggest issue overall tho is how difficult it was to find a resolution . The phone lines should be better manned, the email accounts should also be better dealt with and not ignored and the SLO who I can see have been on Twitter should also be more active. A stadium that can can hold 27,000 “customers” but only one person checking emails and only a few more on the phones by the sounds of it. overall from her perspective a very poor experience. Obviously if there is ever a next time her details are all correct and therefore should be a more more straight forward experience but this is certainly highlighted a few issues that many others have experienced. Hopefully an emphatic win will restore her faith in the club! ;D
  3. Sounds like a lot of people have had similar experiences and it’s clearly something the club need to address. The worst part is that if she doesn’t get any answer today then she has no proof of any tickets and no idea how she will get them sorted. Only proof she has is the £20 deducted from her bank account.
  4. Hi all, I’m more of a reader than a poster here but I felt compelled to voice my experience of supporter services/tickets and see what everyone else’s thoughts / experiences are. So as you all know the Wigan game has a mates rates promotion whereby a friend of a ST holder can purchase a ticket for £10. The mate has to purchase the ticket themselves and cannot be done by the ST holder. Seems simple enough and a good way to encourage new fans attend. My friend had made multiple calls to the advertised number to purchase the tickets but was on hold for over 30 minutes each time regardless of what time of day they called. On the 4th or 5th attempt they eventually got through after 20 minutes of so. (Online not an option as they also wanted to move my ST so we could all sit together) She purchased the tickets for herself and 1 other and moved mine so we could all sit together. I received an email the same day to confirm my ST had moved. She however did not receive any confirmation via email and no tickets arrived via email , post or any other format. This was at the start of the month, over the last few weeks she has made multiple calls all of which have been on hold for over 30 minutes with no end in sight. She has sent multiple emails to supporter services all of which have been ignored and sent messages via twitter to the supporter liaison officer which have also been ignored. With the game approaching she is no closer to sorting out her tickets. Undoubtedly it was probably just a human error when inputting her email address but the whole fiasco has shown that the club despite its forward thinking approach to most things are a million miles off a reliable customer experience and extremely inept when it comes to ticketing and things of this nature. For a club with aspirations of making the prem they need to sort out their dealings with customers , especially when it comes to new fans and tickets. Phone calls should not be left on hold for so long every time, emails should be answered and new fans should be excited about watching Bristol City. Right now she has no tickets, no confirmation & has every right to feel completely ignored. Sorry for going on but feel almost embarrassed that I’ve invited her to game and she’s had a nightmare. How can any one get though on the phone during work hours unless they take a day off or set aside a whole hour. How can the phones be busy so often and why ask customers to email supporter services if nobody checks the emails. The liaison officer situation has been redundant for a while but they are supposed to be a line of contact. What’s everyone else’s thoughts, experiences and opinions?
  5. I too am also interested if @dihajh doesn’t have them. I’m in London that weekend already so would be ideal.
  6. https://rover.ebay.com/rover/0/0/0?mpre=https%3A%2F%2Fwww.ebay.co.uk%2Fulk%2Fitm%2F283534168137
  7. Just wondering if there are many people here that travel to AG from East Bristol (Kingswood, Hanham, Longwell Green etc) I usually drive alone, use the P&R from Brislington or have to drive to South Bristol and get a lift with mates. Just enquiring to see if there’s many others travelling from East Bristol as looking to set up a WhatsApp group or something similar and arrange a car share. Can rotate who drives & allows others to have a drink and/or more convenient than buses or driving alone etc. If anyone interested or knows some one who might be please let me know. Cheers, Lewis
  8. https://www.bcfc.co.uk/news/trust-students-to-hold-charity-ball-in-aide-of-local-charities/ Charity event in the summer.
  9. I enjoyed a home game with your ticket and your company to an away game. Very grateful. Top bloke. Have a ST next season but happy to join you on the road again
  10. I’ve been Villa a few times and I completely agree with you. Certainly one of the most arrogant set of fans around. I enjoy seeing them fail purely for this reason and hope they stay in the Championship a long time.
  11. I’ve used it multiple times for mid week games and has always been open after the game. The signage outside the P&R advertises the facilities on match days so they are well aware of the service. I would ignore the 10pm thing.
  12. Just letting everyone know that we still have 3 places left on this mini bus. £25 a head leaving The Yeoman in Whitchurch at 8am, stopping at ashby on way up for breakfast about 10.30 & Tewkesbury for a hour on way back. Cheers
  13. Apologies, how rude of me..... Im 30 and and most of the others will be approx the same age (couple younger and maybe few older) Naturally there will be a few cans of cider about but unlikely to be a party bus. Only stipulation the driver has is that he’d prefer to just do one pick up n drop off which will most likely be from Whitchurch or surrounding area. ( I will confirm this with him when’s he back from holiday on 2nd)
  14. Hi everyone. Regularly view the forum but never posted before. Just noticed the Sheffield United ticket details have been revealed. Just wanted to let you know that I have a return 16 seater mini bus booked for this game and have some spare seats. Cost is £25 per head. Will confirm pick up/ drop off location and time once I fill the bus. Currently have approx 10-11. If anyone interested please let me know, thanks. Lewis City have received an initial allocation of 1,649 tickets for the upcoming trip to Sheffield United. Lee Johnson’s side travel to Bramall Lane on Saturday, March 30th (3pm KO) in the club’s first Sky Bet Championship fixture after the international break. Tickets will go on sale to season card holders online from Monday, March 4th at 10am, before Forever Bristol members can secure their seat four days later on March 8th. General sale will commence from March 13th at 10am. TICKET PRICES Adult - £26 Senior 60+ - £18 Full-time student - £16 Aged 18-21 - £16 Under-18 - £11 * Under-14s are not permitted in to the stadium unless accompanied by an adult Ambulant disabled and wheelchair using supporters are to pay £18.00 for an adult or the relevant price category and will receive a free carer if required. The club has received ten pairs of wheelchair and carer tickets and ten pairs of ambulant disabled and carer tickets. *Prices are exclusive of fess. SALES PERIOD Season card holders online - Monday, March 4th at 10am Season card holders phone - Wednesday, March 6th at 10am Forever Bristol members online - Friday, March 8th at 10am Forever Bristol members phone - Monday, March 11th at 10am General sale online - Wednesday, March 13th at 10am General sale phone - Friday, March 15th at 10am Tickets go off sale Friday, March 29th at 2pm.
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