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  1. JerrySLO

    Photo ID

    Thanks for the question, sorry for the slow reply. If we ever ask for Photo ID again , any U16 as long as they are accompanied by an adult wouldn't need to have Photo just the accompanying adult. Out of interest and with the process likely to happen again what was your opinion of the way the tickets were allocated? We're interested in what our fans thought now that the initial process has finished. Interested to see if you would have done anything differently. Cheers Jerry
  2. JerrySLO


    Hi Thanks for the message, sorry for the slow reply. Could you let us know your thoughts on the way the process worked and what would your preferred option for ticket allocations have been. We like to hear what supporters think and your opinion will be appreciated in moving forward as undoubtedly this will need to be implemented again. Cheers Jerry
  3. Fans who have bought the 3rd shirt please contact us this week at store@bristol-sport.co.uk if you need an exchange on your size. Any remaining shirts will go on sale next week.
  4. Thanks for the message, you should be fine unless you've cancelled the card due to losing it or it being stolen the refunds will still come back to you when you receive a new card due to expiry date changing. Any problems let me know.
  5. JerrySLO

    Option 3 refund.

    Option 3 last season was a ticketing credit to use by 31st May 2021. a pro-rata refund plus 10%.
  6. JerrySLO

    3rd Kit

    Hi Alex, thanks for your message. I emailed the retail team and here's their reply. We would like to get the shirt to fans for Xmas, however with ever changing COVID-19 situation we are unable to predict exactly how long the manufacture will take, we will do our very best to get the shirts out to fans as soon as possible, however we cannot guarantee a delivery date. 10:52 AM
  7. As I understand it Mark Kelly and Martin Griffiths originally met with the the 'Atyeo Singers' and they requested the move to the South Stand which the club facilitated. For the Fulham game we opened half the Atyeo and from memory not that many fans took up the option to sit in there to be honest maybe that was due to seat moves not being available. l chatted with Mark earlier on the subject and you can email him directly mark.kelly@ashtongate.co.uk.
  8. If anyone has a programme from this game potentially for sale let me know as I have someone desperate for one. Thanks
  9. The Bristol Sport store will be open from 9-5 tomorrow and Wednesday.
  10. I've forwarded all the Robins TV queries received regarding all games especially Barnsley to my more technical IT colleagues. I'm aware that they checked everything at the stadium and everything is in order. We've asked Streamamg our provider to look into what's been happening and update us on what they find. Any supporter wishing to contact them directly can do on bristolcitytvsupport@streamamg.com please copy me in on any emails sent slo@bcfc.co.uk as I really like to be aware of the replies received from them. Technical issues are something I'd love to be more help with but I'm afra
  11. We've added 2 more slots for the U12 Season Card holder half term stadium tours as the initial slots had been taken. They are at 2.30pm on Wednesday 28th & Thursday 29th October. These can be booked online or via Supporter Services on 0117 963 0600.
  12. I can confirm that the Middlesbrough refunds for season card holders who paid in full have been processed and that Swansea refunds will be processed in the next couple of days. DD paying supporters who are not currently in arrears should receive refunds for the 3 October home games at the end of the month.
  13. JerrySLO

    Robins TV

    If I were you I'd email : bristolcitytvsupport@streamamg.com they're the stream providers.
  14. I've made some enquiries on this and once I get a confirmed reply I'll post something on here.
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