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  1. JerrySLO

    Option 3 credit

    I believe that they have been processed , let me have your supporter ID and i'll check if it's done and how much it's for. Cheers
  2. Have you received the emails confirming the refund has been processed yet?
  3. JerrySLO

    Fans cutouts

    The crowdies will be available for collection at the end of the season (details on how that will happen to follow) Regarding visibility I asked my colleague in Media a question on this subject as several fans mentioned they couldn't really see their crowdies anywhere on the TV Sunday and I'm told 'We are doing a segment on them for Wednesday evening’s programme'
  4. A few people asking about the Draws Prize Draw takes place on Robins TV in the build up to each matchday. Downsy announces the winner each time. The winners so far have been: Prize Draw 1: James Havill from Nailsea Prize Draw 2: Justine Brimacombe From Keynsham The third prize draw winner will be announced in the build up to Notts Forest v City.
  5. Thanks for your message. Technology is not one of my strengths if I'm honest , as before I've forwarded this to the relevant colleagues and asked them for feedback, comments etc so I can pass them on to you. Apologises for the slow reply.
  6. If anyone didn't receive the link to submit their options email me slo@bcfc.co.uk and I'll forward it on to you
  7. We will be doing another test tomorrow (Friday). We really encourage fans to redeem and log on before Saturday to walk through and allow us to rectify any user issues, Please don't wait until Saturday if at all possible.
  8. Season Card holders who have opted for the free livestream option will receive a unique voucher code by 5pm (Wednesday, June 17th). If you do not receive an email by then, please contact Supporterservices@bristol-sport.co.uk tomorrow morning (Thursday) and they will assist.
  9. I've asked the question on Car Park season and game by game basis refunds and will post once I've got a reply
  10. I think you've probably seen the answer now. All carers will get sent codes
  11. Hi Mark Option 3 credit will be a pro - rata which you roughly work out the amount by taking what you paid for the full season divide by 23 and then times by 5. On your point on Season 20/21 season cards I appreciate supporters are asking questions and once we know when it's likely to start and how it's going to pan out I'm sure we will make statements on our social media channels. All our efforts at the moment are going into making sure all our season card holders for the current season can get their options sorted in place in time for Saturday should they have chosen one o
  12. JerrySLO


    Thanks for the question, sorry for the slow reply. All carers will be sent codes it has now been confirmed
  13. Lots of supporters contacting us re lack of email replies. Just to clarify, If you chose Options 1,2 or 3 you would have had a thank you for completing the survey when you had finished. You would NOT then get a confirmation email. If you sent more than one email to BristolCityRefundSCH@bristol-sport.co.uk requesting the pro-rata refund you would of only received 1 email confirmation.
  14. Several questions regarding casting this is the official line on this from the EFL As per EFL guidelines iFollow/club's streaming will only be supported on desktop & mobile browsers and via official iOS / Android apps. It will not be available on Smart TV devices, nor will it support Chromecast & Airplay functionality.
  15. I just want to acknowledge that I have read your post and thank you for sending it I will make sure that all your points are passed on. I at the present time am not in possession of enough information regarding season 2020/21 to be able to make any comment. Once we have completed the current season I will be better informed on anything relating to next season and will be more than happy to reply with answers.
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