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JerrySLO

Club Officials
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  1. Hi People who had parking for season 19/20 will be contacted by Supporter Services once parking places for next season have been confirmed, more information will be provided then regarding pricing and the missed games from the end of 19/20 season
  2. The Store will re-open Wednesday 14th April from 9am - 4pm Opening hours will be Weds -Sat 9am - 4pm until further notice and there will be loads of instore offers on selected items.
  3. Hi Mate Sorry for the slow reply. The company that deal with refunds and technical support should be able to help they can be contacted by email bristolcitytvsupport@streamamg.com If they can't help you let us know. Cheers Jerry
  4. Unfortunately the £25.00 is non refundable as it's an admin fee charged by the company that process the DDs on our behalf and something that we pass on to the supporters who chose this payment option.
  5. Several people have been contacting us reference issues they have during games. If you experience any issue please email bristolcitytvsupport@streamamg.com as soon as the fault occurs. We are unable to process refunds if the emails are sent several days later. This is taken from our FAQ on the the official site : Refunds can only be issued for those who have reported a technical issue during the game and it proves to be a fault of our providers and cannot be rectified. Please note, that if you do not watch a stream through choice, or don’t report a technical issue to customer servi
  6. JerrySLO

    Photo ID

    Thanks for the question, sorry for the slow reply. If we ever ask for Photo ID again , any U16 as long as they are accompanied by an adult wouldn't need to have Photo just the accompanying adult. Out of interest and with the process likely to happen again what was your opinion of the way the tickets were allocated? We're interested in what our fans thought now that the initial process has finished. Interested to see if you would have done anything differently. Cheers Jerry
  7. JerrySLO

    Allocation

    Hi Thanks for the message, sorry for the slow reply. Could you let us know your thoughts on the way the process worked and what would your preferred option for ticket allocations have been. We like to hear what supporters think and your opinion will be appreciated in moving forward as undoubtedly this will need to be implemented again. Cheers Jerry
  8. Fans who have bought the 3rd shirt please contact us this week at store@bristol-sport.co.uk if you need an exchange on your size. Any remaining shirts will go on sale next week.
  9. Thanks for the message, you should be fine unless you've cancelled the card due to losing it or it being stolen the refunds will still come back to you when you receive a new card due to expiry date changing. Any problems let me know.
  10. JerrySLO

    Option 3 refund.

    Option 3 last season was a ticketing credit to use by 31st May 2021. a pro-rata refund plus 10%.
  11. JerrySLO

    3rd Kit

    Hi Alex, thanks for your message. I emailed the retail team and here's their reply. We would like to get the shirt to fans for Xmas, however with ever changing COVID-19 situation we are unable to predict exactly how long the manufacture will take, we will do our very best to get the shirts out to fans as soon as possible, however we cannot guarantee a delivery date. 10:52 AM
  12. As I understand it Mark Kelly and Martin Griffiths originally met with the the 'Atyeo Singers' and they requested the move to the South Stand which the club facilitated. For the Fulham game we opened half the Atyeo and from memory not that many fans took up the option to sit in there to be honest maybe that was due to seat moves not being available. l chatted with Mark earlier on the subject and you can email him directly mark.kelly@ashtongate.co.uk.
  13. If anyone has a programme from this game potentially for sale let me know as I have someone desperate for one. Thanks
  14. The Bristol Sport store will be open from 9-5 tomorrow and Wednesday.
  15. I've forwarded all the Robins TV queries received regarding all games especially Barnsley to my more technical IT colleagues. I'm aware that they checked everything at the stadium and everything is in order. We've asked Streamamg our provider to look into what's been happening and update us on what they find. Any supporter wishing to contact them directly can do on bristolcitytvsupport@streamamg.com please copy me in on any emails sent slo@bcfc.co.uk as I really like to be aware of the replies received from them. Technical issues are something I'd love to be more help with but I'm afra
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