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JerrySLO

Club Officials
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Everything posted by JerrySLO

  1. Morning, thanks for the message. The AG3 DOES stop in the centre post-match. This was driver error and First Bus are aware of it. Apologies to those affected. Cheers Jerry
  2. JerrySLO

    Refunds

    Sure let me have the supporter ID number? cheers Jerry
  3. JerrySLO

    Redandproud

    Can you forward me the emails you've sent to Streamamg to slo@bcfc.co.uk and I can speak to our media team who deal directly with them for you. Cheers Jerry
  4. JerrySLO

    City Shop Service

    email my colleague on Gabriella.Derrick@ashtongate.co.uk
  5. JerrySLO

    Refunds

    All sorted £10 added today.
  6. JerrySLO

    POPPY BADGE

    No we don't the £4.99 goes to the RBL
  7. Thanks for the message, great content. I've got a meeting this Thursday at the HPC with our club secretary and Richard Gould and will bring this subject up. Can't disagree with you on your points tbh but will mention that for all our away games are we have to follow the home clubs sales guide. eg for WBA they sent us 6 blocks of tickets each was marked sell 1st, Sell 2nd etc and each block had to be sold from the back to the front so if you bought early you would be at the back. Saying that we were always going to sell out and those sort of instructions would be more relevant if it wasn't going to be an away sell out. I know my predecessor Matt Parsons was very keen on some of your ideas but didn't get anywhere with his suggestions. I'll see what Richard & Sophie think this week and feed back to you anything constructive we can come up with. Cheers Jerry
  8. Thanks for the message, I've sent it on to maintenance. Cheers Jerry
  9. JerrySLO

    Away team lineups

    I'm meeting Downsy on Monday I'll try and find out what's going on. Cheers Jerry
  10. Thanks for the message can you forward the email to me please slo@bcfc.co.uk and I can look into it for you Cheers Jerry
  11. JerrySLO

    Refunds

    Hi, Thanks for the message I hope you're feeling better. We can't refund the Robins TV money as that's not a system we have access to, it's all dealt with by a 3rd party but what I can do is add £10.00 to your Bristol City rewards to spend in the club Shop. If you would like me to do that let me have your supporter ID number and I'll get the £10.00 added. Cheers Jerry
  12. Just to advise over half the allocation for the trip to The Hawthorns have sold out in the first few hours on sale. If you're thinking about getting a ticket I'd get in quickly.
  13. Thanks for the message. The protocol for Robins TV Issues is on the FAQ's but any issues can be reported via email to Streamamg the company that provides the service for us as soon as they occur. They can be contacted on bristolcitytvsupport@streamamg.com Cheers Jerry
  14. yes we can accommodate this on the coaches
  15. Morning, this is the reply we had from first when asking the question. “The FirstDay ticket IS accepted on the AG1, AG2 and AG3 services. Drivers know to accept these but First Bus will reinforce this training to staff. The matchday ticket on the app was taken off but has appeared again for some reason. Thanks for spotting this – First will again attempt to remove this. All the pricing and ticket information on www.bcfc.co.uk/travel is correct.”
  16. Morning, Robins TV what do I say. Did you report it to them during the game via the bristolcitytvsupport@streamamg.com email address, would be the first question? . Ive made a screenshot of your message and sent to my colleagues in the media team and that's also the first question they've asked me to check as well. Can you confirm how long it was down and if it was ok for the Luton game? J
  17. Thanks for the message we contacted first and this is basically outlining what they told us . Cheers Jerry “The FirstDay ticket IS accepted on the AG1, AG2 and AG3 services. Drivers know to accept these but First Bus will reinforce this training to staff. The matchday ticket on the app was taken off but has appeared again for some reason. Thanks for spotting this – First will again attempt to remove this. All the pricing and ticket information on www.bcfc.co.uk/travel is correct.”
  18. Thanks for this , just checked getting to the gate guide and I'm under the impression the day ticket should cover this. I've gone back to my colleague who deals with First for clarification. He's out of the office until Tuesday 31st but hopefully we will get clarification by the PNE game. Cheers Jerry
  19. Just spoken to Gareth Torpy who deals with car parking and he's going to speak to the caretaker at Ashton park School. It appears we didn't send a steward up there again due to the lack of them and the need for more stewards with the away fans. I appreciate your point though it's dangerous. Gareth can come back to you when he has spoken to Sam at the school should you wish to contact him directly his email is gareth.torpy@bristol-sport.co.uk. I'll message you back if I hear anything . Cheers Jerry
  20. What's your supporter ID or the transaction number and I can sort for you or if you prefer a call what's the best number to get you on? Cheers Jerry
  21. Thanks for the message, away online carer is not available I'm afraid do you need a call to sort? Cheers Jerry
  22. Should be available to book online to be honest, it's under events I can see the September home games on there. Let me know if you're struggling and I can call to book future games for you. Cheers Jerry
  23. JerrySLO

    Tickets

    Thanks for the message. You should have been sent an email with an attachment which when opened the bar code on the right hand side will scan at the turnstiles. if you haven't received this send me an email and I can get it resent with an attachment. Cheers Jerry
  24. Thanks for the message, sorry for the slow reply. Can you email me your details to slo@bcfc.co.uk and I can get someone in the team to come back to you on this. Thanks again Jerry
  25. Thanks for the message, sorry for the slow reply. I'm sorry to learn about your dad passing. We aren't able to sprinkle ashes I'm afraid but I've been asking if during the pending development maybe we could potentially have area where this would be possible. Cheers Jerry
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