JerrySLO

Thanks for this Steve, I'm on the case I'll speak to Charlie the guy who called you. Cheers Jerry

Morning, The manager of the team responsible for the rewards scheme would like to give you a call. Have you got a number he can call you on? Cheers Jerry

Thanks for the reply, I've passed your comments on to the Rewards team and will come back with their response.

Merging points/accounts is not something we're able to do. This is due to a number of reasons but we want to ensure that the Rewards progamme is fair for everyone involved. By collating points into a single account, this could lead to some fans being priced out of the scheme - as some fans could be collating more points per match. We also want to ensure fans are awarded for their individual behaviour, rather than points being rewarded for group actions. Your children will need their own Bristol Sport Club Account to access their My City Rewards account. If you need any help with this, please email rewards@bristol-sport.co.uk

My Rewards currently doesn't allow postcodes outside of the UK, this is something the team are looking to develop. For now, please use the Ashton Gate Stadium postcode (BS3 2EJ) or the UK address of a family member or friend. If you were to redeem an item with your points, please get in touch with rewards@bristol-sport.co.uk and make us aware of your US postcode. We will then send it to you there.

Hi, I'll pick this up with the correct person. Can you email your details slo@bcfc.co.uk

Thanks for the message, checked with the shop and they've advised that there won't be anymore coming in I'm afraid. Cheers Jerry

Hi Mate, seemed to have missed this one. 16 is travelling alone but if the person is looking after anyone else they'd need to be 18. Cheers Jerry

Thanks for the message. The reason that we haven't reserved ST holders for Swansea & West Brom is due to the whole stadium not being open. The Upper Lansdown is closedso ST holders in there wouldn't be able to have a seat reserved whilst all other season ticket holders would and we wanted to start the sales period with a level playing field. However we gave ST holders a day to purchase any seat in the Lower bowl they liked. Say we beat WBA and got a plum home 5th round tie then we would def reserve all ST holders seats for a specific period. Cheers Jerry

Hi Steve Just had an update tbh, I think it's ready to go final testing this week. J

Just to confirm that shuttle buses WILL be running for the game against West Brom but arrangements will be different. Details to be released soon.

Thanks for the message, I will catch up with Mark and see what he thinks.

Hi Daisy, Thanks for the message, I contacted the shop and they've come back saying 'We are contacting our Website and Till support team to clarify this, as it doesn’t seem to be working as it should. We also cannot find the initial contact point, so please could you just let them know that we are looking into it, and to contact us on shop@bristol-sport.co.uk with their contact details so that we can update them when we have more information?' Cheers Jerry

Hi Daisy, Thanks for the message I'll investigate and come back to you. Cheers Jerry

Yeh it's unreserved seating on CATS . The front few seats are the steward and the older travellers but the others are unreserved

Thanks for the message, the charge relates to postage and production of the card.

Hi Steve I have!,, Ticket details will be on the Website later today. Cheers Jerry

Morning, Yes that's correct your name will be on the stewards list, any probs I'll be around come and find me. Cheers Jerry

Morning Alan, There isn't a lift on the coach I'm afraid, as for the scooter one of the ladies who travels regularly brings hers and it fits underneath in the coach lockers. Shall I give you a call and we can see what we can sort ? Cheers Jerry

Thanks for the message, we will always offer a free option for supporters to collect tickets for away games from either our club shop or at the away teams stadium so they are covered with a free postage option regardless of where they live. Home tickets are always available free as they are now emailed. Postage hasn't been increased in my time working for City and the cost of a first class stamp is now 95p, factor in the price of postal collections from us and the cost of the franking service etc it was decided to increase our charge. Were you specifically asking about away tickets? J

Thanks for the message, I did ask the media team to be honest. I'll speak with Lisa Knights again. Apologies for slow replies but am currently on Jury service for two weeks.

I'll check with Media and find out for you. J

Thanks for the message, we have several events planned throughout the season and whilst nothing has been confirmed I would suggest this will be on the agenda after the success we had with the one last season. Cheers Jerry

Hi Angus, No just show your confirmation email if asked. Standard question tends to be they will ask you for your name and first line of the address. Cheers Jerry

Thanks for the message, once pricing has been agreed you will be sent an email I'm told. I'll chase Bristol Sport again as we need to crack on with this. Cheers Jerry