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JerrySLO

Club Officials
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  1. JerrySLO's post in Tickets was marked as the answer   
    Thanks for the message.  You should have been sent an email with an attachment which when opened the bar code on the right hand side will scan at the turnstiles.  if you haven't received this send me an email and I can get it resent with an attachment.
    Cheers Jerry
  2. JerrySLO's post in I already bought an annual that expires in December Yet You have locked me out of the Celtic Coverage was marked as the answer   
    Thanks for the message, sorry for the slow reply.  Can you email me your details to slo@bcfc.co.uk and I can get someone in the team to come back to you on this.
     
    Thanks again Jerry
  3. JerrySLO's post in Sprinkling Ashes was marked as the answer   
    Thanks for the message, sorry for the slow reply. I'm sorry to learn about your dad passing.  We aren't able to sprinkle ashes I'm afraid but I've been asking if during the pending development maybe we could potentially have area where this would be possible.
     
    Cheers Jerry
  4. JerrySLO's post in Is the Villa game on Robins tv? was marked as the answer   
    Sorry for the delay in replying, the friendlies weren't covered on the package I believe.
  5. JerrySLO's post in Sound system - again was marked as the answer   
    Thanks for the message, I've received a lot of contacts on this subject and it's been raised with the stadium management.
    Cheers Jerry
  6. JerrySLO's post in New Pie/Pasty supplier was marked as the answer   
    I believe the pies are from Buxtons
  7. JerrySLO's post in Car Park Refunds. was marked as the answer   
    We would need you to email us to advise we will then call you get your bank details and process a BACS refund.
    Drop the email to me slo@bcfc.co.uk if you would like a call and I'll get it sorted for you.
     
    Cheers Jerry
  8. JerrySLO's post in Villa Tickets - Member Discount was marked as the answer   
    Thanks for the message sorry for the slow reply, drop me an email slo@bcfc.co.uk if you were unable to get the discount you were entitled to and I can sort out a refund for you.
     
    Cheers Jerry
  9. JerrySLO's post in Showing ticket to enter perimeter of ground was marked as the answer   
    Thanks for the message.
    It's to keep the area inside the fans village as 'sterile' as possible and trying to limit fans who are not attending congregating in these areas.
     
    Cheers Jerry
  10. JerrySLO's post in Refund of tickets was marked as the answer   
    Hi roy
     
    Thanks for the message. Looks like you got this sorted, any problems drop me an email. slo@bcfc.co.uk
     
    Cheers Jerry
  11. JerrySLO's post in Parking passes was marked as the answer   
    Thanks for the message, if it hasn't arrived now drop me an email slo@bcfc.co.uk and we can resend they should have had your name on a list for last Saturday, did you have an issues gaining access?
     
    Cheers Jerry
  12. JerrySLO's post in CAR PARK GATES LOCKED serious safety issue was marked as the answer   
    Thanks for the message , Mark Kelly the CEO is aware of this and the stadium security team will make sure thos won't happen again.
     
    Cheers Jerry
  13. JerrySLO's post in Ticket purchasing error was marked as the answer   
    Drop me an email and I'll send you his supporter ID.
     
    slo@bcfc.co.uk
     
    Cheers Jerry
  14. JerrySLO's post in E34 pricing was marked as the answer   
    Thanks for the question.  I've spoken to the team on this as imo it's a fair and good question and have been told the following.  Based on there probably being around 12 Gold and 11 Silver games and adding on the cost of a membership you would be paying £547 if you hadn't purchased a season card and had gone via that option.  With the other SC benefits you have saved over a £100.00 so a season card is still the most economical way to watch.  I take your point on board and will mention it to Richard Gould at our next meeting.
     
    Hop to catch up with you soon at the Gate.  Cheers Jerry
     
  15. JerrySLO's post in Season Cards was marked as the answer   
    2021/22 season card holders should all receive new season cards. They will be sent out in plenty of time for the first game against
    @BlackpoolFC on August 7th.
  16. JerrySLO's post in Club museum was marked as the answer   
    Thanks for the message.
    I believe there are still plans for the club to have a museum, I regularly get offers of memorabilia from ex players and their families.  My colleague Pete Smith is on the case as he holds the responsibility for all the clubs historical collection of artefacts.
     
    Cheers Jerry
  17. JerrySLO's post in Baby wear was marked as the answer   
    Thanks for the message, Mini kits will be available once the new home kit is launched.  In terms on general baby wear is there anything specific you are after?
     
    I'll email my retail colleagues and see what they have planned.
     
    Cheers Jerry
  18. JerrySLO's post in Discount was marked as the answer   
    Thanks for the message.
    Season card holders get rewards rather than discount.  £10.00 will be added to your season card in early July as a season card purchaser,  and then rewards cash will be added (10%) to every transaction made  in the shop.
  19. JerrySLO's post in Club merchandise was marked as the answer   
    Hi Steve
    Thanks for the message.  I will forward your suggestions to my colleagues in our retail team.  We are always open to suggestion of things supporters would like to see in the product range and your feedback is greatly appreciated.
     
    Cheers Jerry
  20. JerrySLO's post in Season ticket switch was marked as the answer   
    Hi Mate, sorry for the slow reply, if you're not sorted I can give you a call.
     
    Cheers Jerry
  21. JerrySLO's post in Wickes car parking refund, part 2 was marked as the answer   
    Morning, I've just asked again and I believe a credit on the accounts will be issued for parking in lieu of missed games.  Not sure when this will be processed tbh.  Apologise for not coming back but have not had a definitive answer to give.  
     
    Cheers
    Jerry
  22. JerrySLO's post in Away goalie top was marked as the answer   
    Thanks for the message, I've spoken to the retail team and they won't be getting anymore of the away goalie kit in.   Can you let me know (send me a private message) what size your daughter was looking for as I understand there may be literally 1 or 2 in children's sizes available.  
    Cheers Jerry
  23. JerrySLO's post in One year without fans and.......... was marked as the answer   
    Hi
    People who had parking for season 19/20 will be contacted by Supporter Services once parking places for next season have been confirmed, more information will be provided then regarding pricing and the missed games from the end of 19/20 season
  24. JerrySLO's post in Robins TV not working - Again was marked as the answer   
    Hi Mate
    Sorry for the slow reply. The company that deal with refunds and technical support should be able to help they can be contacted by email bristolcitytvsupport@streamamg.com If they can't help you let us know.
    Cheers Jerry
  25. JerrySLO's post in Allocation was marked as the answer   
    Hi
     
    Thanks for the message, sorry for the slow reply.  Could you let us know your thoughts on the way the process worked and what would your preferred option for ticket allocations have been.  We like to hear what supporters think and your opinion will be appreciated in moving forward as undoubtedly this will need to be implemented again.
     
    Cheers
    Jerry
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