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JerrySLO

Club Officials
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  1. JerrySLO's post in Parking at Ashton Park School for Replay was marked as the answer   
    Thanks for the message, anyone with seasonal parking will get an email by the end of the week with parking info.  As the game is on BBC this will make a difference to availability to be honest but we will let you all know what's happening.
     
    Thanks again Jerry 
  2. JerrySLO's post in AG1 Today 3/12/23 was marked as the answer   
    Sorry to hear about the issues. Can you confirm the exact location you were waiting for the bus? First Bus’ vehicle trackers show an AG1 departed at 1254 and the 1pm (final departure) appears to have been in-situ however departed without passengers. We’ll take all the information to First Bus and try to find out why yourself and the other waiting fans weren’t able to locate or board the bus.
     
    Thanks Jerry
  3. JerrySLO's post in Fans forum follow up question was marked as the answer   
    Hi Steve
    There's no reason at all to be honest but we think it's nice for us to come out of Ashton Gate and be in our local community.
     
    Thanks Jerry
  4. JerrySLO's post in Do you exist? was marked as the answer   
    Have you got a specific question I can help you with?  I spent yesterday dealing with fan messages &  issues resulting from the Cardiff game on Saturday.
  5. JerrySLO's post in Date of birth for away games was marked as the answer   
    If you let me know your supporter ID via email slo@bcfc.co.uk I can get this amended on the ticket system and make a note on the stewards list that you are allowed to travel on your own to QPR.
  6. JerrySLO's post in Fans Forum was marked as the answer   
    Yes we have been looking for a venue as we thought it would be good to go somewhere other than the Hen & Chicken but most venues aren't really big enough to be honest.
    We were due to have a meeting yesterday but this changed.  We will 100% be having a fans forum as soon as we can get a date and venue sorted
  7. JerrySLO's post in Unwatchable was marked as the answer   
    Any Robins TV queries need to be email to bristolcitytvsupport@streamamg.com.  You are more than welcome to copy me in slo@bcfc.co.uk and I can forward on to our contact with them but it's not something any of us in Supporter Services can help with initially with technical problems.
     
    Thanks Jerry
  8. JerrySLO's post in Booking Fees was marked as the answer   
    It is if you book on the phones.  Booking fee is £1.25 per ticket if you buy online.
    Thanks Jerry
  9. JerrySLO's post in Southampton Away Tickets was marked as the answer   
    We've requested ticket prices and allocations details from them.  We should get just under 3000 I believe.  We will post details of sale dates etc and prices at least 48 hours before the sales start.
     
    Thanks Jerry
  10. JerrySLO's post in Atyeo capacity vs allowed capacity was marked as the answer   
    The maximum we would be allowed to give to a visiting team would be 3414. That would be depending on getting permission for the correct authorities.
    Cheers Jerr
     
  11. JerrySLO's post in Smart Phone with no contactless was marked as the answer   
    They are awaiting more cards to arrive and they should be in and distributed in time for the Birmingham game, let me know if you haven't received yours by Thursday 17th August and I can sort an alternative for entry to that fixture for you.
     
    Cheers Jerry
     
  12. JerrySLO's post in Robins TV was marked as the answer   
    Hi Paul
    Here's the reply I received looks like it's the EFL regulations
    “The way the rights agreements work splits them in to Live and Delayed. In terms of delayed, it can only be post-holdback. That’s why a user in Oz could only watch it at the point that is made available (circa midnight in the UK).”
     The full game (including the build-up show) is published after the hold-back time (as media have noted below). Ie. Full game for Preston is here from Sunday morning:
    https://www.bcfc.co.uk/video/full-games/full-90-bristol-city-1-1-preston-north-end/
     Hope this makes sense.
    Cheers Jerry
  13. JerrySLO's post in Already answered on Twitter was marked as the answer   
    Thanks for the question it's now open for the Birmingham onwards for fans to purchase.
    Cheers Jerry
     
  14. JerrySLO's post in Forwarding Ticket Limitation Query? was marked as the answer   
    We have listened to feedback on how many times season tickets can be forwarded. We have revised this and Season Ticket holders can forward a ticket for all home matches.
  15. JerrySLO's post in Adult and Junior Forwarding was marked as the answer   
    I think this is because it's in the family area.  You'd need to speak to one of us.  I can call you if you like.  Cheers Jerry
  16. JerrySLO's post in My ST - my cheap smartphone does not accept NFC was marked as the answer   
    Hi Colin, I can add you to the list for a Physical season card but they don't currently have any so I'd need to either send you an e-ticket or print out a physical ticket for the Preston game.  Happy to give you a call if you like.
    Speak soon regards Jerry
  17. JerrySLO's post in Forwarding Tickets was marked as the answer   
    We will release the details on how to forward your Season Ticket on the official site as soon as possible.
  18. JerrySLO's post in Season tickets for 2023/24. was marked as the answer   
    Thanks for the message, my colleagues printed them off Monday and have been posting all week the last of the printed ones went out 1st class post yesterday.
  19. JerrySLO's post in Free postage was marked as the answer   
    Hi Steve,  After chatting with my colleagues in our retail team I've been advised that due to a number of factors, we have had to up the minimum spend for free postage on the site; this has been in place for a few months. We have seen increases on supply and trading costs across the board and have had to subsidise this with an increase. We cross referenced other clubs across our three leagues and £100.00 minimum seems liable.
     We apologise for any inconvenience this may cause. As you stated, we do offer a click and collect service (free of charge) and have the stadium store open for the following hours: Wednesday – Saturday 9-4
     
  20. JerrySLO's post in Booking fees was marked as the answer   
    Thanks for the message. I have asked the question as it’s been asked across various sites 
  21. JerrySLO's post in New Away Kit was marked as the answer   
    Thanks for the message , I honestly haven’t been told when this will be available. I’ve asked but at the moment there’s no confirmed date . 
  22. JerrySLO's post in TV Camera position/height was marked as the answer   
    Thanks for the message, I've spoken to the stadium management and they have advised there's no current plans to move the camera position and the camera work (4 cameras) are all positioned and chosen by the EFL.
     
    I hear where you're coming from as when I see the goals on Sky Sports news the positioning is very high.
     
    Cheers Jerry
  23. JerrySLO's post in "Rewards" - again. was marked as the answer   
    Thanks for this Steve, I'm on the case I'll speak to Charlie the guy who called you.
     
    Cheers Jerry
  24. JerrySLO's post in Coach Driver, was marked as the answer   
    Sure let me have your number and I'll give you a call.  Cheers Jerry
  25. JerrySLO's post in Safe standing in the Dolman was marked as the answer   
    I don't think there will any changes in place prior to next season tbh
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