lenred Posted September 3, 2013 Report Share Posted September 3, 2013 The club gets a lot of stick on here for its administration 'skills' from time to time so in the interest of balance I wanted to let you know of the fantastic service I have had from the ticket office today. I had ankle surgery last week and as such was resigned to missing tomorrow as I'm on crutches and in plaster. Anyway I decided this morning to man up and go tomorrow ( how could I not?!) and a lady in the office called Wendy has gone out of her way to make sure that my seat for tomorrow is as near my mates as possible, whilst being accessible for my current condition. She even reserved seats in her name, went out in her lunch break to check that I'd be ok getting to the seats then came back to me to confirm. Service you wouldn't get everywhere in this day and age, I'm sure you'll agree! She has also arranged to take personal responsibility about changing my season ticket seats to more accessible seats for the next few weeks/months as necessary Thank you Wendy, you're a star and keep up the good work! Link to comment Share on other sites More sharing options...
Stoke_Gifford_Red Posted September 3, 2013 Report Share Posted September 3, 2013 Well done that member of staff. However, I think most of the people (myself included) moaning about the ticketing situation etc had a problem with the procedures, system etc (from management) rather than the people at the 'coal face'. Link to comment Share on other sites More sharing options...
lenred Posted September 3, 2013 Author Report Share Posted September 3, 2013 Wasn't meant as a slight on you nor anyone else SGR, just a 'credit where credits due' thank you. Link to comment Share on other sites More sharing options...
Admin phantom Posted September 3, 2013 Admin Report Share Posted September 3, 2013 Fair comment, and I would expect the vast majority of fans to agree that the ACTUAL STAFF have been a credit No doubt they have had to deal with many angry and stressed out fans due to the latest ticketing fiasco and can only say how polite and honest the person was that served me I don't think that I have seen one complaint against an actual member of staff, more so the inept system that they have been left to use The other thing that IS strange is the lack of any real apology etc from anyone related to the club, I know Kevin Smith was very open on Twitter, but knowing how fast the club have been to release statements etc before, am sure that this one is well overdue! Link to comment Share on other sites More sharing options...
timothy bird Posted September 3, 2013 Report Share Posted September 3, 2013 Well said phantom, the problem lies not with the staff but with the Micky mouse system that the club has been landed with! ( cheers keV thanks for that) Link to comment Share on other sites More sharing options...
asfred Posted September 3, 2013 Report Share Posted September 3, 2013 So you are coming tomorrow then Leon, excellent, so where to take you for pre-match beers on your crutches? Fair play to Wendy, what a star. Link to comment Share on other sites More sharing options...
Eco Posted September 3, 2013 Report Share Posted September 3, 2013 So you are coming tomorrow then Leon, excellent, so where to take you for pre-match beers on your crutches? Fair play to Wendy, what a star. Len Link to comment Share on other sites More sharing options...
611045 Posted September 4, 2013 Report Share Posted September 4, 2013 Fair points all round. Bit of a cock-up with my Gills ticket that didn't get posted, but they (his name was Jack) went out of their way to investigate, admit fault and correct it. Link to comment Share on other sites More sharing options...
RedM Posted September 4, 2013 Report Share Posted September 4, 2013 It's great to hear stories like this, my own experience with ticketing staff have always found them to be polite and helpful. But as others have said its not the staff there is an issue with but the system. They must be as frustrated as the rest of us having to work with such a not fit for purpose product, clearly a step backwards for them. Give them a break, it's not their fault. Link to comment Share on other sites More sharing options...
sglosbcfc Posted September 4, 2013 Report Share Posted September 4, 2013 The Rovers tickets I bought on Thursday are yet to arrive, I really hope they are in the post this morning. Link to comment Share on other sites More sharing options...
pongo88 Posted September 4, 2013 Report Share Posted September 4, 2013 Agree with what has been said. The staff themselves are excellent, it's just the persons at the top who make the crazy decisions with ticket sale procedures and systems that are to blame. When I was stuck in a never ending queue for gas tickets the staff were friendly and helpful - I was even given a free cup of tea! Link to comment Share on other sites More sharing options...
In the Net Posted September 4, 2013 Report Share Posted September 4, 2013 From what I've read on here, the management are lucky that the ticket office staff haven't buckled under all the pressure. Nice to see credit being given to those at the sharp end, for trying to do their job under very difficult circumstances. Link to comment Share on other sites More sharing options...
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