City_USA Posted August 8, 2017 Report Share Posted August 8, 2017 Just now, One Team In Keynsham said: Oxo, have you actually subscribed to the audio commentary, as well as the video feed? I paid both amounts, and have been able to access the audio stream today with no bother. AdamB said that the audio would be available to all that subscribed to the video service Link to comment Share on other sites More sharing options...
REDOXO Posted August 8, 2017 Report Share Posted August 8, 2017 Just now, One Team In Keynsham said: Oxo, have you actually subscribed to the audio commentary, as well as the video feed? I paid both amounts, and have been able to access the audio stream today with no bother. Adam said this was not necessary as I asked him....The overseas video also subscribes you for audio Ar you using Ipad or PC OTIK Link to comment Share on other sites More sharing options...
REDOXO Posted August 8, 2017 Report Share Posted August 8, 2017 2 minutes ago, eardun said: Agree. (Just offering help so people can listen now.) Last season that worked...Have you done this today? Link to comment Share on other sites More sharing options...
One Team In Keynsham Posted August 8, 2017 Report Share Posted August 8, 2017 Just now, REDOXO said: Adam said this was not necessary as I asked him....The overseas video also subscribes you for audio Ar you using Ipad or PC OTIK Macbook via Chrome browser. Link to comment Share on other sites More sharing options...
Richwilkins50 Posted August 8, 2017 Report Share Posted August 8, 2017 i still get taken to the my account page, even if i go back to the match page and click the arrow Link to comment Share on other sites More sharing options...
One Team In Keynsham Posted August 8, 2017 Report Share Posted August 8, 2017 1 minute ago, City_USA said: AdamB said that the audio would be available to all that subscribed to the video service I must have missed that announcement before going all Brewster and splashing out. Link to comment Share on other sites More sharing options...
City_USA Posted August 8, 2017 Report Share Posted August 8, 2017 Just now, One Team In Keynsham said: I must have missed that announcement before going all Brewster and splashing out. Hopefully you can get a refund........Preston all over again :laugh: Link to comment Share on other sites More sharing options...
REDOXO Posted August 8, 2017 Report Share Posted August 8, 2017 Just now, One Team In Keynsham said: I must have missed that announcement before going all Brewster and splashing out. Its in the other thread................Obviously bullshit.....I'm buying the audio now and they can pay me back Link to comment Share on other sites More sharing options...
Septic Peg Posted August 8, 2017 Report Share Posted August 8, 2017 Sent him a tweet with link to thread Link to comment Share on other sites More sharing options...
REDOXO Posted August 8, 2017 Report Share Posted August 8, 2017 Just now, Septic Peg said: Sent him a tweet with link to thread thanks Peg Link to comment Share on other sites More sharing options...
JackofromSanJavier Posted August 8, 2017 Report Share Posted August 8, 2017 I had the same issue as most others by being sent to the billing page. I've no got the commentary but can't remember how I stumbled across it......sorry xx Link to comment Share on other sites More sharing options...
Dollymarie Posted August 8, 2017 Report Share Posted August 8, 2017 I expect he's busy with stuff at the moment but will send him a text. Link to comment Share on other sites More sharing options...
BCFC in my DNA 1957 Posted August 8, 2017 Report Share Posted August 8, 2017 Thanks for replies...Thought it was just me. I'll be complaining tomorrow. Can't even get radio Bristol...sad night! Link to comment Share on other sites More sharing options...
DC Red Posted August 8, 2017 Report Share Posted August 8, 2017 Just got this email reply from bristolcitytvsupport@streamamg.com, " Thanks for bringing this to our attention. We are aware of this issue and are working hard to resolve this. Thank you for your patience. " So, I guess that they're on it. Link to comment Share on other sites More sharing options...
Dollymarie Posted August 8, 2017 Report Share Posted August 8, 2017 Adam's replied to say he's on the case. Link to comment Share on other sites More sharing options...
ROSEBUD RED Posted August 8, 2017 Report Share Posted August 8, 2017 Not happy. Had the same issue Saturday and missed all 3 goals Link to comment Share on other sites More sharing options...
BTID Posted August 8, 2017 Report Share Posted August 8, 2017 20 minutes ago, REDOXO said: If you click on the arrow in the picture it ges straight to billing details..................same for all Thanks for the post Redoxo, got it working for me Not really user friendly process tho Link to comment Share on other sites More sharing options...
eardun Posted August 8, 2017 Report Share Posted August 8, 2017 11 minutes ago, REDOXO said: Last season that worked...Have you done this today? Yes been listening today (when not doing other things on my phone - but that's another thing that it would be good to see improved!) Link to comment Share on other sites More sharing options...
REDOXO Posted August 8, 2017 Report Share Posted August 8, 2017 OK....So in order to listen I signed up for the audio as well as the live video service. I have audio now, but have paid for both. @AdamBlet me know if I can claim my money back for the audio part of the service! Link to comment Share on other sites More sharing options...
AdamB Posted August 8, 2017 Report Share Posted August 8, 2017 All Many apologies to those that have been affected. It appears to only be affecting those who have international video subscriptions and should not affect those on audio only. If you are audio only and are affected, please email bristolcitysupport@streamamg.com. Our internet streaming team and web hosts are busy working on this issue to try and rectify for the second half, but I appreciate it still isn't good enough. I'll provide a fuller update in due course but please accept our apologies once more. Adam Link to comment Share on other sites More sharing options...
Mendip City Posted August 8, 2017 Report Share Posted August 8, 2017 Much fiddling around and I got it to work. Annoyingly, when listening on a phone (iPhone in my case), you can't do anything else.... can't say send a text or surf the web without losing the sound. Didn't happen on the old one and I can listen to say Apple Music or the BBC iplayer and use other apps etc. Bit pants really! Link to comment Share on other sites More sharing options...
Richwilkins50 Posted August 8, 2017 Report Share Posted August 8, 2017 maybe theres some sort of glitch. so people who have signed up for audio are getting it, but if people have signed up for the video service and not the audio they arent getting it, although they should Link to comment Share on other sites More sharing options...
Richwilkins50 Posted August 8, 2017 Report Share Posted August 8, 2017 2 minutes ago, Mendip City said: Much fiddling around and I got it to work. Annoyingly, when listening on a phone (iPhone in my case), you can't do anything else.... can't say send a text or surf the web without losing the sound. Didn't happen on the old one and I can listen to say Apple Music or the BBC iplayer and use other apps etc. Bit pants really! how did you get it to work? Link to comment Share on other sites More sharing options...
City_USA Posted August 8, 2017 Report Share Posted August 8, 2017 6 minutes ago, AdamB said: All Many apologies to those that have been affected. It appears to only be affecting those who have international video subscriptions and should not affect those on audio only. If you are audio only and are affected, please email bristolcitysupport@streamamg.com. Our internet streaming team and web hosts are busy working on this issue to try and rectify for the second half, but I appreciate it still isn't good enough. I'll provide a fuller update in due course but please accept our apologies once more. Adam Thanks for addressing this, hopefully they can get it up and running for the 2nd half Link to comment Share on other sites More sharing options...
Shireman Posted August 8, 2017 Report Share Posted August 8, 2017 I could not get audio commentary on Saturday...but tonight, after several attempts, it is working. However, I am not sure what I have clicked on differently tonight . Perhaps better directions should be provided regarding log-in procedure. Link to comment Share on other sites More sharing options...
Mendip City Posted August 8, 2017 Report Share Posted August 8, 2017 3 minutes ago, Richwilkins50 said: how did you get it to work? I logged in. It took me to the payment page. Then i went ultimately the official site home page. The headline is City v Plymouth - there is a listen live option (or words to that effect) clicked that then clicked the red arrow/play button and it worked. if that works just make sure you leave it - if you close it you'll have to do it all again! not remotely user friendly or state of the art I'm afraid Link to comment Share on other sites More sharing options...
Richwilkins50 Posted August 8, 2017 Report Share Posted August 8, 2017 3 minutes ago, Mendip City said: I logged in. It took me to the payment page. Then i went ultimately the official site home page. The headline is City v Plymouth - there is a listen live option (or words to that effect) clicked that then clicked the red arrow/play button and it worked. if that works just make sure you leave it - if you close it you'll have to do it all again! not remotely user friendly or state of the art I'm afraid still takes me to the my account page. strange. hopefully they willl fix it Link to comment Share on other sites More sharing options...
Mendip City Posted August 8, 2017 Report Share Posted August 8, 2017 9 minutes ago, AdamB said: All Many apologies to those that have been affected. It appears to only be affecting those who have international video subscriptions and should not affect those on audio only. If you are audio only and are affected, please email bristolcitysupport@streamamg.com. Our internet streaming team and web hosts are busy working on this issue to try and rectify for the second half, but I appreciate it still isn't good enough. I'll provide a fuller update in due course but please accept our apologies once more. Adam Hello Adam.... a lesser issue but surely when listening on a smart phone you should be able to do other things without losing sound? (I'm thinking send a text, surf the net etc). Is this worth investigating. I'm sure the previous version allowed it. Thanks in advance. Link to comment Share on other sites More sharing options...
AdamB Posted August 8, 2017 Report Share Posted August 8, 2017 For those affected, please close your browser and login again. https://www.bcfc.co.uk/news/plymouth-argyle-h-match-centre-august-8th-2017/ Then hit the play button on the above page. Adam Link to comment Share on other sites More sharing options...
Richwilkins50 Posted August 8, 2017 Report Share Posted August 8, 2017 3 minutes ago, AdamB said: For those affected, please close your browser and login again. https://www.bcfc.co.uk/news/plymouth-argyle-h-match-centre-august-8th-2017/ Then hit the play button on the above page. Adam still not working for me Link to comment Share on other sites More sharing options...
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