AdamB Posted August 11, 2017 Report Share Posted August 11, 2017 All, A lot of work has taken place behind the scenes to ensure no repeat of Tuesday night's disruption. One thing I want to flag up to overseas users, the strict DRM (digital rights management) used to protect the international video stream is not compatible with Internet Explorer. Our records show this affects about 8% of users currently. Instead, it is suggested that either Edge, Firefox or Chrome is used to watch live. We'll put this info on the appropriate web pages too. As ever, any issues on a matchday, please email support on bristolcitysupport@streamamg.com. Regards Adam Link to comment Share on other sites More sharing options...
Unan Posted August 11, 2017 Report Share Posted August 11, 2017 Internet Explorer still exists? Link to comment Share on other sites More sharing options...
Gibbs Posted August 11, 2017 Report Share Posted August 11, 2017 I heard somebody mention Silverlight in another thread (iirc). Is that true? Link to comment Share on other sites More sharing options...
RiverRed Posted August 11, 2017 Report Share Posted August 11, 2017 39 minutes ago, Tammys Scan said: Internet Explorer still exists? It does , and for that reason it's the scourge of web developers all over the globe. A surprising percentage of site visitors still use it. It's the Penny Farthing of browsers. Link to comment Share on other sites More sharing options...
Robbored Posted August 11, 2017 Report Share Posted August 11, 2017 What about Safari? That's what I use on my iPad Link to comment Share on other sites More sharing options...
JackofromSanJavier Posted August 11, 2017 Report Share Posted August 11, 2017 Moving overseas at some stage. Know little about the world wide inter web thingy. I think I use Safari on my Macbook. is it likely to work on that when I do my overseas application? Cheers Link to comment Share on other sites More sharing options...
JackofromSanJavier Posted August 11, 2017 Report Share Posted August 11, 2017 1 minute ago, Robbored said: What about Safari? That's what I use on my iPad 10 seconds before me, RR! Link to comment Share on other sites More sharing options...
Bizyer Posted August 12, 2017 Report Share Posted August 12, 2017 Hi Adam. After initial Internet Explorer related issues I was very impressed with the service and I am looking forward to this afternoon. My only suggestion would be a display of the score and minutes played but I know others have said similar. We'll done and thanks for setting up such a system to provide overseas reds with access to live matches. Link to comment Share on other sites More sharing options...
robc Posted August 12, 2017 Report Share Posted August 12, 2017 Hi Adam You could be in for another rocky afternoon! I have just paid for the Audio feed (and payment was acknowledged) and when I try to log in to the Audio feed or BCTV I cannot get past the "My Account" page. This is true in both Chrome and Firefox. I took the advice you gave above - and emailed bristolcitysupport@streamamg.com to ask for advice and my email was returned as undeliverable! Can you help please? Regards Rob Link to comment Share on other sites More sharing options...
Guest Posted August 12, 2017 Report Share Posted August 12, 2017 18 hours ago, Robbored said: What about Safari? That's what I use on my iPad I'm pretty sure when membership options came out video links were not available on tablets. Not sure about the commentary though. Link to comment Share on other sites More sharing options...
Final 3 Star Posted August 12, 2017 Report Share Posted August 12, 2017 Hi Adam, I have exactly the same situation as robc... just subscribed and can't get past the "My Account" page. Also getting "undeliverable" when emailing support. Steve Link to comment Share on other sites More sharing options...
AdamB Posted August 12, 2017 Author Report Share Posted August 12, 2017 Have you tried these pages (dependent if you want Video or Audio)? https://www.bcfc.co.uk/bctv/bctvplus-live-video-streaming/ https://www.bcfc.co.uk/bctv/bctvplus-live-audio-commentary/ Regards Adam Link to comment Share on other sites More sharing options...
Final 3 Star Posted August 12, 2017 Report Share Posted August 12, 2017 Got in by back tracking from "My Account" to the home page and connecting from there. Not the most intuitive process but, once in, the quality is good. Link to comment Share on other sites More sharing options...
bcfcshorey Posted August 13, 2017 Report Share Posted August 13, 2017 On 11/08/2017 at 19:58, jackofromrugby said: 10 seconds before me, RR! On 11/08/2017 at 19:57, Robbored said: What about Safari? That's what I use on my iPad Safari works on my MacBook Link to comment Share on other sites More sharing options...
paulcityfan Posted August 13, 2017 Report Share Posted August 13, 2017 Audio doen't work well on my smart tv. Keeps repeating previous snippets over and again. I gave up and went to radio Bristol. I also see that we are still 5th in the table on 4 points this morning on BCFC new website too. Birmingham on 1 point ! Not a good start Link to comment Share on other sites More sharing options...
Welcome To The Jungle Posted August 14, 2017 Report Share Posted August 14, 2017 Surely all internet explorer is good for is downloading chrome! Link to comment Share on other sites More sharing options...
Tom Fleuriot Posted August 15, 2017 Report Share Posted August 15, 2017 @AdamB I'm unclear on two elements from the Ts & Cs: - Do the Audio services work on a mobile phone? - If I subscribe to Video, do I also get access to Audio (I understand that I cannot have Audio and Video at the same time)? Link to comment Share on other sites More sharing options...
Tom Fleuriot Posted August 15, 2017 Report Share Posted August 15, 2017 As per message - do you need to subscribe to both? And does audio work on a mobile? I want to buy the radio commentary tonight, but as an expat it would be more sensible to get video if that brings me audio or video options. Have asked AdamB, but suspect he's busy right now. Link to comment Share on other sites More sharing options...
elhombrecito Posted August 15, 2017 Report Share Posted August 15, 2017 Yes, the video subscription includes the audio. Don't think any of it works on mobile though. Link to comment Share on other sites More sharing options...
Tom Fleuriot Posted August 15, 2017 Report Share Posted August 15, 2017 9 minutes ago, El Hombrecito said: Yes, the video subscription includes the audio. Don't think any of it works on mobile though. The "Like" was for the response, not the second fact, which is a bit of a step backwards from last year if true. Thanks. Link to comment Share on other sites More sharing options...
elhombrecito Posted August 15, 2017 Report Share Posted August 15, 2017 3 minutes ago, Tom Fleuriot said: The "Like" was for the response, not the second fact, which is a bit of a step backwards from last year if true. Thanks. Reading it again, it seems to say that it's only the streaming that's not available on mobile, so I may be wrong. Link to comment Share on other sites More sharing options...
Tom Fleuriot Posted August 15, 2017 Report Share Posted August 15, 2017 Hmm. Might just not sign up for tonight and wait until next time. Link to comment Share on other sites More sharing options...
New2City Posted August 15, 2017 Report Share Posted August 15, 2017 That was my question as well, if purchasing the video included the audio as well, and if I could listen to the audio on my iPhone. Link to comment Share on other sites More sharing options...
Mendip City Posted August 15, 2017 Report Share Posted August 15, 2017 36 minutes ago, New2City said: That was my question as well, if purchasing the video included the audio as well, and if I could listen to the audio on my iPhone. You can listen to audio. On your iPhone.... trouble is that's all you can do. You can't send a text or view the web.... not very "smart phone" and a bit of a backwards step on last year. Feels poor quality and a bit of a rip off. Can this be improved? Or is there some sort of work-around? @AdamB I did mention this on a previous thread but don't remember seeing an answer. Thanks. Link to comment Share on other sites More sharing options...
leadman Posted August 16, 2017 Report Share Posted August 16, 2017 I have payed for both video and audio, audio wasn't available vs Plymouth unless I subscribed, and yes you can get audio on yer mobile. one more thing, when you login from your phone the only option I can click on is the video, Well I was in work so I wanted the audio only and there is no button for audio only video, the only way I could log in to audio was going on here to Adams thread and click the audio link from his message. can we have a audio and video button on phones please. really cant be that hard can it. Link to comment Share on other sites More sharing options...
megansdad Posted August 16, 2017 Report Share Posted August 16, 2017 woke in the middle of the night here and so got up and watched the second half - was thinking it wasn't worth it until Bobby popped up with seconds to go. Great to be able to watch and quality of stream for me last night was great. looking forward to Saturday already! Link to comment Share on other sites More sharing options...
BCFC in my DNA 1957 Posted August 16, 2017 Report Share Posted August 16, 2017 @AdamB Not sure if this is the right place to post this but I paid my £45.00 for listening to matches from the start of the season. So far I have only been able to listen to ha;f a match from all games played. And that was only because someone put it on OTB regarding the problem which is still out standing. When logging on clicking for the live audio it takes me back to log in....there is nothing wrong with my laptop as it worked for that half a game. Can you shed some light on this please? Many thanks Paul Link to comment Share on other sites More sharing options...
BCFC in my DNA 1957 Posted August 16, 2017 Report Share Posted August 16, 2017 @AdamB Sorry forgot to mention. I'm in the UK. Link to comment Share on other sites More sharing options...
ChilternRed Posted August 17, 2017 Report Share Posted August 17, 2017 On 15 August 2017 at 20:23, Mendip City said: You can listen to audio. On your iPhone.... trouble is that's all you can do. You can't send a text or view the web.... not very "smart phone" and a bit of a backwards step on last year. Feels poor quality and a bit of a rip off. Can this be improved? Or is there some sort of work-around? @AdamB I did mention this on a previous thread but don't remember seeing an answer. Thanks. Fully agree. I have the same issue on my iPad - once you start listening to audio you can't do anything else without losing the connection. Need to watch Sky Sports on the TV to get updates of other matches Link to comment Share on other sites More sharing options...
SuperFly2002 Posted August 17, 2017 Report Share Posted August 17, 2017 It's really poor - the club needs to launch an app version of this software which will stay open regardless of what your doing on your phone or tablet. The current offering isn't fit for purpose to be honest, all it does is slaughters your battery because the screen stays illuminated whilst listening to the game. If you try to lock you phone to get round this issue, you lose the feed, if you try to send a txt, you lose the feed, if you try to look at your email, you lose the feed. @AdamB can you see what the reoccurring theme is here......or have you lost your feed? Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.