I'm Brian Posted March 29, 2018 Report Share Posted March 29, 2018 Same issue with phone as others. Have just done 3 seat moves online Link to comment Share on other sites More sharing options...
Cardy Posted March 29, 2018 Report Share Posted March 29, 2018 Can't get through on the phone and it says deadline is Sunday April 17th. This lot genuinely couldn't operate a piss up in a brewery! Link to comment Share on other sites More sharing options...
beaverface Posted March 29, 2018 Report Share Posted March 29, 2018 1 minute ago, I'm Brian said: Same issue with phone as others. Have just done 3 seat moves online What did you click to do that online? I can't see an option? Link to comment Share on other sites More sharing options...
sephjnr Posted March 29, 2018 Report Share Posted March 29, 2018 The website really is a useless POS and the phones are backed up. There is literally no reason not to have a physical ticket office given this debacle, especially as it is impossible to arrange seat moves (or even get disabled / carer match tix) online. Link to comment Share on other sites More sharing options...
UREDS_91 Posted March 29, 2018 Report Share Posted March 29, 2018 Same, whats the point of even advertising it... 2 minutes ago, I'm Brian said: Same issue with phone as others. Have just done 3 seat moves online Just now, beaverface said: What did you click to do that online? I can't see an option? I would like to know how to do this too. Link to comment Share on other sites More sharing options...
I'm Brian Posted March 29, 2018 Report Share Posted March 29, 2018 Season cards at the top of page. Chose seats. Allocated owners. Link to comment Share on other sites More sharing options...
beaverface Posted March 29, 2018 Report Share Posted March 29, 2018 1 minute ago, I'm Brian said: Season cards at the top of page. Chose seats. Allocated owners. So did you buy and move at the same time? If so, I bought my ST's yesterday, but I cannot see anywhere that'll allow me to move seats retrospectively. Link to comment Share on other sites More sharing options...
Cardy Posted March 29, 2018 Report Share Posted March 29, 2018 1 minute ago, beaverface said: So did you buy and move at the same time? If so, I bought my ST's yesterday, but I cannot see anywhere that'll allow me to move seats retrospectively. Me neither! Link to comment Share on other sites More sharing options...
I'm Brian Posted March 29, 2018 Report Share Posted March 29, 2018 Ah, yes I bought and moved Link to comment Share on other sites More sharing options...
Maggersno1Fan Posted March 29, 2018 Report Share Posted March 29, 2018 Bloke behind me renewed, everyone around him hasn’t :laugh: Link to comment Share on other sites More sharing options...
Corsham Ed Posted March 29, 2018 Report Share Posted March 29, 2018 9 minutes ago, I'm Brian said: Ah, yes I bought and moved How did you do this as my mate and I are looking to relocate within the South Stand? Link to comment Share on other sites More sharing options...
I'm Brian Posted March 29, 2018 Report Share Posted March 29, 2018 Just now, Corsham Ed said: How did you do this as my mate and I are looking to relocate within the South Stand? Season cards at the top of page. Chose seats. Allocated owners. Link to comment Share on other sites More sharing options...
Wilksi Posted March 29, 2018 Report Share Posted March 29, 2018 you can only do that if you haven't renewd. if you have renewed you have to call up by the looks of it. Link to comment Share on other sites More sharing options...
Corsham Ed Posted March 29, 2018 Report Share Posted March 29, 2018 Cheers both. we have both renewed. Looks like a phone call to the club. Link to comment Share on other sites More sharing options...
Wilksi Posted March 29, 2018 Report Share Posted March 29, 2018 which isn't working I'm told! Link to comment Share on other sites More sharing options...
nick jones of hereford Posted March 29, 2018 Report Share Posted March 29, 2018 I took Monday off work as Annual Leave in order to transfer my son’s season ticket in the Dolman to W14 which is central Lower Lansdown. Then booked today as leave because of the change of mind from the club. 30 minutes of non stop dialling using both landline and mobile.... but when I got through staff were helpful. Sorted, with my son in the row in front a few seats to the side. i do very much feel for those who can’t renew for financial reasons and respect those who don’t want to renew on a point of principle. I will attempt to assuage my conscience by making a contribution to the crowd funding. The problem I faced is that watching and supporting Bristol City is in my blood, like a religion. I’ve supported since 1961 through good times with good owners and bad ones. Yes, the club’s made a mistake in not appreciating the difference between fans and clients. Hopefully it will learn....and I hope that those who haven’t renewed are able to do so before we are promoted. I’m off to Barnsley tomorrow and hope we can make those “pray offs” and make history by actually succeeding. Always an optimist! Link to comment Share on other sites More sharing options...
One hair on my chin Posted March 29, 2018 Report Share Posted March 29, 2018 Another balls up from the club! Link to comment Share on other sites More sharing options...
CotswoldRed Posted March 29, 2018 Report Share Posted March 29, 2018 Just now, One hair on my chin said: Another balls up from the club! Never leave anything to the last minute when it comes to the ticket office. Link to comment Share on other sites More sharing options...
steviestevieneville Posted March 29, 2018 Report Share Posted March 29, 2018 54 minutes ago, I'm Brian said: Same issue with phone as others. Have just done 3 seat moves online How have you managed this as I was told it was over the phone only Link to comment Share on other sites More sharing options...
steviestevieneville Posted March 29, 2018 Report Share Posted March 29, 2018 @Matt Parsons BCFCSLO can you enlighten us please. Is it so difficult to have a queuing system for phone calls Link to comment Share on other sites More sharing options...
sephjnr Posted March 29, 2018 Report Share Posted March 29, 2018 1 minute ago, steviestevieneville said: How have you managed this as I was told it was over the phone only Tickets that have already been bought cannot be moved - you would just buy different seats with the usual process, and after 8pm your old ones would be removed from your ID and made available, which makes the entire 8pm deadline redundant. And you still can't select disabled/carer options online. Link to comment Share on other sites More sharing options...
miketh2nd Posted March 29, 2018 Report Share Posted March 29, 2018 I will not be renewing due to wanting my saturdays back so I can earn on this day and enjoy new hobbies. I love supporting city but I've decided it's time to do other things. It does seem extra needy to keep texting me though .... I bet loads arent renewing.... Link to comment Share on other sites More sharing options...
Real Red Posted March 29, 2018 Report Share Posted March 29, 2018 Once you have renewed your original seat from this season, click on this link, then click on the 'click here' where it says change seats, this takes you to the seats still avaialbe, select the new seat you want, put it in your basket, when in basket click on ASSIGN OWNERS and if you are logged in, it should do it Or is this not right, probably not! Whatever, it's certainly doesn't seem straight forward............ shock! https://www.bcfc.co.uk/news/last-chance-to-renew-your-seat/ Link to comment Share on other sites More sharing options...
Libertine Dream Posted March 29, 2018 Report Share Posted March 29, 2018 First time in 15 years I haven't renewed - sadly gradually falling out of love with the club. I thought once I missed the deadline I would feel some regret but so far none. Maybe ill miss it now I no longer will be going every other week. But for now I am looking forward to doing more away games & picking & choosing home games. The club bombarding me with emails & texts stinks of desperation as mentioned above which rather then made me want to renew it had the reverse affect. Link to comment Share on other sites More sharing options...
nick jones of hereford Posted March 29, 2018 Report Share Posted March 29, 2018 I understood that one could only change seats today by buying before the deadline and then phoning the club to swap. This is what I did. I paid full price for the new (more expensive) seat with a promise that I’d be refunded the difference. Link to comment Share on other sites More sharing options...
Cardy Posted March 29, 2018 Report Share Posted March 29, 2018 1 minute ago, nick jones of hereford said: I understood that one could only change seats today by buying before the deadline and then phoning the club to swap. This is what I did. I paid full price for the new (more expensive) seat with a promise that I’d be refunded the difference. Have you managed to get through? Link to comment Share on other sites More sharing options...
nick jones of hereford Posted March 29, 2018 Report Share Posted March 29, 2018 Just now, Cardy said: Have you managed to get through? Yes - using my land line and my mobile - constant redial for 30 mins. Link to comment Share on other sites More sharing options...
Bar BS3 Posted March 29, 2018 Report Share Posted March 29, 2018 21 minutes ago, miketh2nd said: I will not be renewing due to wanting my saturdays back so I can earn on this day and enjoy new hobbies. I love supporting city but I've decided it's time to do other things. It does seem extra needy to keep texting me though .... I bet loads arent renewing.... Needy...?! Link to comment Share on other sites More sharing options...
UREDS_91 Posted March 29, 2018 Report Share Posted March 29, 2018 36 minutes ago, Real Red said: Once you have renewed your original seat from this season, click on this link, then click on the 'click here' where it says change seats, this takes you to the seats still avaialbe, select the new seat you want, put it in your basket, when in basket click on ASSIGN OWNERS and if you are logged in, it should do it Or is this not right, probably not! Whatever, it's certainly doesn't seem straight forward............ shock! https://www.bcfc.co.uk/news/last-chance-to-renew-your-seat/ Doesnt work for me, just wants me to buy another ticket even after assigning to a user who has renewed already. Link to comment Share on other sites More sharing options...
UREDS_91 Posted March 29, 2018 Report Share Posted March 29, 2018 Well I've got passed the message stating saying try again later... Now just hold music for the last 20 mins. Got through after 20 mins on the hold music. Was all moved in 2 mins. Just keep redialling and spamming number 1 until hold music starts. Link to comment Share on other sites More sharing options...
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