Redtucks Posted August 4, 2018 Report Share Posted August 4, 2018 I believe there was an update to the BCFC app either yesterday or the day before. When using it this morning, I am asked to sign in, but I get the message: "ERROR The User *********@gmail.com could not be found. The same thing has happened when my wife tried to log-in to her account, and my son tried to log-in to his. Anyone else getting the same problem, or know of a solution? Link to comment Share on other sites More sharing options...
City Mike Posted August 4, 2018 Report Share Posted August 4, 2018 Yep had the same, deleted the app and set up a new one, works fine now. Link to comment Share on other sites More sharing options...
Old Rascal Posted August 4, 2018 Report Share Posted August 4, 2018 Had to run the update and then input all my info again! Bristol Sport then send an email to confirm. Found my email in spam folder. Link to comment Share on other sites More sharing options...
Taz Posted August 4, 2018 Report Share Posted August 4, 2018 I was registered on the old version, but it wouldn't recognise me when I tried to log in after the update. Just create a new account with the same email address (worked with me anyway) and you should be in. Link to comment Share on other sites More sharing options...
JoeAman08 Posted August 4, 2018 Report Share Posted August 4, 2018 I got a notification from the app saying to update and that I would need to create a new account so should be normal to create a new even if annoying Link to comment Share on other sites More sharing options...
Rocky Posted August 4, 2018 Report Share Posted August 4, 2018 Create a new account. Link to comment Share on other sites More sharing options...
Redtucks Posted August 4, 2018 Author Report Share Posted August 4, 2018 Thanks for the prompt replies. New accounts all round then!!! Link to comment Share on other sites More sharing options...
Dollymarie Posted August 4, 2018 Report Share Posted August 4, 2018 Anyone else keep getting the notifications twice? I updated yesterday and created a new account, and now I keep getting this. Link to comment Share on other sites More sharing options...
eardun Posted August 4, 2018 Report Share Posted August 4, 2018 Appears to be same sign in as Bristol Sport/BCTV+ log in now. Will be interesting to see if the audio commentary works on the app at 3pm (away so can’t be there in person today). At the moment when I click on it the app crashes! Link to comment Share on other sites More sharing options...
Taz Posted August 4, 2018 Report Share Posted August 4, 2018 10 minutes ago, Dollymarie said: Anyone else keep getting the notifications twice? I updated yesterday and created a new account, and now I keep getting this. Have done for weeks- well before the update. Link to comment Share on other sites More sharing options...
Johnny Musicworks Posted August 4, 2018 Report Share Posted August 4, 2018 Maybe it’s being old but my attitude these days is if I need to sign in and provide passwords then I will just choose not to waste my time. No doubt in a few weeks they will have a data breach and advise me to create another new account with another password. Half my life these days is spent trying to think up passwords, then forgetting aforesaid password so starting it all again and so on and on and on. Link to comment Share on other sites More sharing options...
reddoh Posted August 4, 2018 Report Share Posted August 4, 2018 Sadly this points to the software company not being either good at their jobs or they don't give a toss. Link to comment Share on other sites More sharing options...
Rocky Posted August 4, 2018 Report Share Posted August 4, 2018 I get my notifications 3 times Link to comment Share on other sites More sharing options...
Laner Posted August 4, 2018 Report Share Posted August 4, 2018 I keep getting loads of notifications about deals on Thatchers but can't activate the offer or find out more? Link to comment Share on other sites More sharing options...
frenchred Posted August 4, 2018 Report Share Posted August 4, 2018 You have to activate the appy hour in the app between 1 and 1:30 today, you then get an hour if 2 4 1 Link to comment Share on other sites More sharing options...
red as fcuk Posted August 4, 2018 Report Share Posted August 4, 2018 Mine just keeps crashing, even after update, hope it’s sorted by 3 as can’t make game today. Link to comment Share on other sites More sharing options...
Stephen Lewis Posted August 4, 2018 Report Share Posted August 4, 2018 Why does it ask for full name then surname ? Link to comment Share on other sites More sharing options...
Simon79 Posted August 4, 2018 Report Share Posted August 4, 2018 2 hours ago, Dollymarie said: Anyone else keep getting the notifications twice? I updated yesterday and created a new account, and now I keep getting this. Good to see things are running as smooth as ever! Now just got to try our new season cards.........COYR Link to comment Share on other sites More sharing options...
Redtucks Posted August 4, 2018 Author Report Share Posted August 4, 2018 Just received this reply from Richard Pepper (Head of Digital, Bristol Sport): As this now links with our single sign on accounts (which going forward will be implemented across ticketing, retail and BCTV+) we have had to remove all previous accounts. If you follow the steps to create a new profile you should be able to login with no issues going forward - apologies for the inconvenience. If yourself, your wife or son are BCTV+ subscribers for 2018/19 you will also be able to login with your login details for that platform. Please let me know if you continue to experience issues. Cheers Rich Richard Pepper Head of Digital M: 0774 131 1537 T: 0117 963 0685 E: richard.pepper@bristol-sport.co.uk W: www.bristol-sport.co.uk Link to comment Share on other sites More sharing options...
Meh Posted August 4, 2018 Report Share Posted August 4, 2018 They need to sort shit out. Today had a happy hour offer from 1 to 1:30 - it was there at 1:05 but I did not want to activate too early as on my way to ground so tried at 1:25 and offer not available. Get a system clock that tells the right time ffs !! Link to comment Share on other sites More sharing options...
bristolcitysweden Posted August 4, 2018 Report Share Posted August 4, 2018 Nogbad. Before the Sheffield W game I trust we can have a real ale pint at The Nova Scotia. Link to comment Share on other sites More sharing options...
UK0wnag3 Posted August 4, 2018 Report Share Posted August 4, 2018 4 minutes ago, Neo said: They need to sort shit out. Today had a happy hour offer from 1 to 1:30 - it was there at 1:05 but I did not want to activate too early as on my way to ground so tried at 1:25 and offer not available. Get a system clock that tells the right time ffs !! Experienced the same. Saw the notification at 13:00ish but didn’t want to activate until I was in the ground; get in the ground and open the app to be greeted with a message that tells me to come back tomorrow. Asked the lady at the wedlocks and was informed she needs to see a countdown to honour the offer....? Link to comment Share on other sites More sharing options...
bristolcitysweden Posted August 4, 2018 Report Share Posted August 4, 2018 We used to stay there when Mark was the landlord. The bar was alarmed but we could get out. £18 for a bed and a full English breakfast. I trust you will bring The enormous turnip. Cheers Tommy Link to comment Share on other sites More sharing options...
joe jordans teeth Posted August 4, 2018 Report Share Posted August 4, 2018 3 minutes ago, bristolcitysweden said: We used to stay there when Mark was the landlord. The bar was alarmed but we could get out. £18 for a bed and a full English breakfast. I trust you will bring The enormous turnip. Cheers Tommy Pissed again Tommy Link to comment Share on other sites More sharing options...
CTRed Posted August 4, 2018 Report Share Posted August 4, 2018 I activated the 241 offer at 1pm. Unfortunately I closed the app and opened it again when I wanted to redeem the offer, it came up with the come back tomorrow notice. Explained to several staff members in “Bear & Robins” after being told “I need to see the clock” and “the offer is only between 1 & 1:30” I received my 2 Thatchers for £3.87 Quite exasperating but it’s the principle. I guess if others weren’t even able to activate the offer then it wasn’t just the fact I closed the app that caused it to disappear Link to comment Share on other sites More sharing options...
bristolcitysweden Posted August 4, 2018 Report Share Posted August 4, 2018 4 minutes ago, joe jordans teeth said: Pissed again Tommy The Enormous Turnip is Nogbad's son Link to comment Share on other sites More sharing options...
Notbarrymanc Posted August 4, 2018 Report Share Posted August 4, 2018 Ignore me. Link to comment Share on other sites More sharing options...
eardun Posted August 4, 2018 Report Share Posted August 4, 2018 App doesn’t seem to work for audio (crashes). Doing the old way over the internet on the phone. Link to comment Share on other sites More sharing options...
Beezey Posted August 4, 2018 Report Share Posted August 4, 2018 Yep the app just crashes for me as well. I’ll be binning it off at full time. Useless Link to comment Share on other sites More sharing options...
alexukhc Posted August 4, 2018 Report Share Posted August 4, 2018 App is shocking, hate it Link to comment Share on other sites More sharing options...
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