BTRFTG Posted January 23, 2019 Report Share Posted January 23, 2019 Am I the only one to have had nothing but problems since the introduction of the Bristol Sport website and the introduction of linked accounts? I can log in to the Bristol Sport or old BCFC sites but try and buy a ticket online, cat in hell's chance. Ticket pages log me out and simply refuse to let me sign in or link supporter ID. If I buy away tickets by phone they tell me the problems sorted, save it never is. I'm reaching the end of my tether, so if anybody from the club reads the forum - sort it out. Link to comment Share on other sites More sharing options...
Betty Swallocks Posted January 23, 2019 Report Share Posted January 23, 2019 I haven’t had any issues with the ticketing site since they changed it to ‘one log in for all’ back in October. Link to comment Share on other sites More sharing options...
The_Don Posted January 23, 2019 Report Share Posted January 23, 2019 Mines worked perfectly each time I’ve purchase cup or away tickets. Link to comment Share on other sites More sharing options...
JamesBCFC Posted January 23, 2019 Report Share Posted January 23, 2019 Not had any issues either. I'm not able to get down often so not a lot of use granted, but no issues when I have used it. Link to comment Share on other sites More sharing options...
Admin phantom Posted January 23, 2019 Admin Report Share Posted January 23, 2019 Once I linked my accounts not been any real problems Hate to say it but a call to supporter services will resolve it Link to comment Share on other sites More sharing options...
italian dave Posted January 23, 2019 Report Share Posted January 23, 2019 23 minutes ago, BTRFTG said: Am I the only one to have had nothing but problems since the introduction of the Bristol Sport website and the introduction of linked accounts? I can log in to the Bristol Sport or old BCFC sites but try and buy a ticket online, cat in hell's chance. Ticket pages log me out and simply refuse to let me sign in or link supporter ID. If I buy away tickets by phone they tell me the problems sorted, save it never is. I'm reaching the end of my tether, so if anybody from the club reads the forum - sort it out. Its worth trying a different operating system or browser. There have been several comments on here recently about IOS not printing 'print at home' tickets. I also had a problem linking accounts recently and - on the advice of supporter services - I switched from using Edge to IE, and it worked perfectly. other than that I've had no problems buying cup or away tickets. Link to comment Share on other sites More sharing options...
Red Army 87 Posted January 23, 2019 Report Share Posted January 23, 2019 No problems for me either. If anything it’s easier as I don’t have to try and keep my supporter ID close. Link to comment Share on other sites More sharing options...
BCFC1512 Posted January 23, 2019 Report Share Posted January 23, 2019 No issues what so ever! You sure it ain’t the user Link to comment Share on other sites More sharing options...
Leveller Posted January 23, 2019 Report Share Posted January 23, 2019 Used to have problems, but none for a year or so now. Link to comment Share on other sites More sharing options...
nickolas Posted January 23, 2019 Report Share Posted January 23, 2019 42 minutes ago, BTRFTG said: Am I the only one to have had nothing but problems since the introduction of the Bristol Sport website and the introduction of linked accounts? I can log in to the Bristol Sport or old BCFC sites but try and buy a ticket online, cat in hell's chance. Ticket pages log me out and simply refuse to let me sign in or link supporter ID. If I buy away tickets by phone they tell me the problems sorted, save it never is. I'm reaching the end of my tether, so if anybody from the club reads the forum - sort it out. Me too. I gave up. Kept telling me it wasabout to alter my supporter ID so bottled it! Link to comment Share on other sites More sharing options...
elhombrecito Posted January 23, 2019 Report Share Posted January 23, 2019 Never have any problems. Always a chore to remember where to go to get the 'reserved' cup tickets but other than that no issues. Link to comment Share on other sites More sharing options...
Desso Posted January 23, 2019 Report Share Posted January 23, 2019 39 minutes ago, BTRFTG said: Am I the only one to have had nothing but problems since the introduction of the Bristol Sport website and the introduction of linked accounts? I can log in to the Bristol Sport or old BCFC sites but try and buy a ticket online, cat in hell's chance. Ticket pages log me out and simply refuse to let me sign in or link supporter ID. If I buy away tickets by phone they tell me the problems sorted, save it never is. I'm reaching the end of my tether, so if anybody from the club reads the forum - sort it out. I've also had problems, can't buy a ticket for Friday. Invalid email address apparently. Only had it for about 15 years. Link to comment Share on other sites More sharing options...
INCRED Posted January 23, 2019 Report Share Posted January 23, 2019 21 minutes ago, italian dave said: Its worth trying a different operating system or browser. There have been several comments on here recently about IOS not printing 'print at home' tickets. I also had a problem linking accounts recently and - on the advice of supporter services - I switched from using Edge to IE, and it worked perfectly. other than that I've had no problems buying cup or away tickets. This is the only issue I have encountered but the rest of the process is fairly straightforward tbh Link to comment Share on other sites More sharing options...
Unan Posted January 23, 2019 Report Share Posted January 23, 2019 Total shambles for me & I’m knowledgeable enough to get a job in IT. It seems quite hit & miss from person to person, I use Chrome & have done everything possible to fix the problem but it’s unfixable, 100% a problem on their end. Link to comment Share on other sites More sharing options...
EmissionImpossible Posted January 23, 2019 Report Share Posted January 23, 2019 Found it pretty simple to use. Link to comment Share on other sites More sharing options...
BTRFTG Posted January 23, 2019 Author Report Share Posted January 23, 2019 30 minutes ago, phantom said: Once I linked my accounts not been any real problems Hate to say it but a call to supporter services will resolve it They've resolved at least 3 times but same problems return. They tell me it's because my account already appears to be linked elsewhere? Issue is I'm logged on all areas save ticketing. Perhaps they don't want my custom. Link to comment Share on other sites More sharing options...
DolmanDave Posted January 23, 2019 Report Share Posted January 23, 2019 No problems for me either. Log in select as normal and purchase. Hope it's sorted for you soon. Link to comment Share on other sites More sharing options...
cidered abroad Posted January 23, 2019 Report Share Posted January 23, 2019 49 minutes ago, BTRFTG said: They've resolved at least 3 times but same problems return. They tell me it's because my account already appears to be linked elsewhere? Issue is I'm logged on all areas save ticketing. Perhaps they don't want my custom. Perhaps you should change clubs; the Gas are in desperate need of new paying supporters and are offering a free ST to tempt you! Link to comment Share on other sites More sharing options...
Redtucks Posted January 23, 2019 Report Share Posted January 23, 2019 Never had a problem. I've got three other accounts (family) linked with mine. I've bought season tickets, home friendly tickets, home and away cup tickets, (some for collection, some for print at home) and even rugby tickets, all with no problem. I find it suprising that some people have so many problems! Link to comment Share on other sites More sharing options...
asfred Posted January 23, 2019 Report Share Posted January 23, 2019 1 hour ago, Desso said: I've also had problems, can't buy a ticket for Friday. Invalid email address apparently. Only had it for about 15 years. You will need to re-register, this happened to me earlier in the season. Took about 30 seconds and since then there have been no problems. Link to comment Share on other sites More sharing options...
bcfc01 Posted January 23, 2019 Report Share Posted January 23, 2019 1 hour ago, Unan said: Total shambles for me & I’m knowledgeable enough to get a job in IT. It seems quite hit & miss from person to person, I use Chrome & have done everything possible to fix the problem but it’s unfixable, 100% a problem on their end. I use Chrome and have had no issues at all.... Link to comment Share on other sites More sharing options...
JasonM88 Posted January 23, 2019 Report Share Posted January 23, 2019 The most simplified easy to use system. Can literally open up the internet and buy a ticket within 1 minute 30 seconds. Link to comment Share on other sites More sharing options...
Unan Posted January 23, 2019 Report Share Posted January 23, 2019 4 minutes ago, bcfc01 said: I use Chrome and have had no issues at all.... It seems quite hit & miss from person to person. I also use a Mac but run Windows on it too & still have the same problems. 1 minute ago, JasonM88 said: The most simplified easy to use system. Can literally open up the internet and buy a ticket within 1 minute 30 seconds. Unlike OTIB Link to comment Share on other sites More sharing options...
bcfc01 Posted January 23, 2019 Report Share Posted January 23, 2019 1 minute ago, Unan said: It seems quite hit & miss from person to person. I also use a Mac but run Windows on it too & still have the same problems. I wouldn't say its hit and miss as they sell thousands of tickets per game. It seems to me that the problem isn't at the clubs end. Link to comment Share on other sites More sharing options...
Unan Posted January 23, 2019 Report Share Posted January 23, 2019 7 minutes ago, bcfc01 said: I wouldn't say its hit and miss as they sell thousands of tickets per game. It seems to me that the problem isn't at the clubs end. It is. I partitioned my computer literally last week to run Windows too & have tried it since. Essentially a brand new untouched computer & there are still problems. Its categorically not human error either as I’m relatively knowledgable in JavaScript, C+ & some basic C++ coding. I’d be surprised if a software developer couldn’t operate something that 60 year old tech newbs can. Its something with their backend, wether a recurring problem or an account issue that’s occurred when their site had a bug & it hasn’t been solved on account level. Link to comment Share on other sites More sharing options...
BS4 on Tour... Posted January 23, 2019 Report Share Posted January 23, 2019 8 minutes ago, JasonM88 said: The most simplified easy to use system. Can literally open up the internet and buy a ticket within 1 minute 30 seconds. No need for smugness...lots of people have encountered frustration and problems when trying to use the system...it ain’t always down to the user doing something wrong... Link to comment Share on other sites More sharing options...
JasonM88 Posted January 23, 2019 Report Share Posted January 23, 2019 2 minutes ago, Unan said: It is. I partitioned my computer literally last week to run Windows too & have tried it since. Essentially a brand new untouched computer & there are still problems. Its categorically not human error either as I’m relatively knowledgable in JavaScript, C+ & some basic C++ coding. I’d be surprised if a software developer couldn’t operate something that 60 year old tech newbs can. ‘Hit and miss, person to person’ yet there’s only two people in this thread that can’t use it. Personal problem imo. Link to comment Share on other sites More sharing options...
JasonM88 Posted January 23, 2019 Report Share Posted January 23, 2019 1 minute ago, BS4 on Tour... said: No need for smugness...lots of people have encountered frustration and problems when trying to use the system...it ain’t always down to the user doing something wrong... You incapable of using one full stop at a time? Link to comment Share on other sites More sharing options...
archie andrews Posted January 23, 2019 Report Share Posted January 23, 2019 Ffs let the club shop sell tickets.... Link to comment Share on other sites More sharing options...
Unan Posted January 23, 2019 Report Share Posted January 23, 2019 1 minute ago, JasonM88 said: ‘Hit and miss, person to person’ yet there’s only two people in this thread that can’t use it. Personal problem imo. Yet this is a recurring thread every few months. Link to comment Share on other sites More sharing options...
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