RobintheRed Red Posted February 8, 2019 Report Share Posted February 8, 2019 Spent fourty five minutes on phone ringing for cup tickets Thursday and friday am each day joke Link to comment Share on other sites More sharing options...
archie andrews Posted February 8, 2019 Report Share Posted February 8, 2019 did you get them though?..... Link to comment Share on other sites More sharing options...
TonyTonyTony Posted February 8, 2019 Report Share Posted February 8, 2019 Did you try the website ? Normally works quick and easy... Link to comment Share on other sites More sharing options...
Meh Posted February 8, 2019 Report Share Posted February 8, 2019 Try ringing pm Happy to help Link to comment Share on other sites More sharing options...
elhombrecito Posted February 8, 2019 Report Share Posted February 8, 2019 47 minutes ago, RobintheRed Red said: Spent fourty five minutes on phone ringing for cup tickets Thursday and friday am each day joke Out of interest, why didn't you use the website? Took me less than five minutes. Link to comment Share on other sites More sharing options...
Redbo Posted February 8, 2019 Report Share Posted February 8, 2019 Did you have the right number? 45 minutes seems a long time for no one to pick up the phone their end. And you were very patient to keep waiting that long. I would’ve hung after a few rings with no answer. Link to comment Share on other sites More sharing options...
slartibartfast Posted February 8, 2019 Report Share Posted February 8, 2019 Mine took about half hour .Just got to be patient . Link to comment Share on other sites More sharing options...
italian dave Posted February 8, 2019 Report Share Posted February 8, 2019 Booked on line - mine and a friend - two minutes. Link to comment Share on other sites More sharing options...
cidercity Posted February 8, 2019 Report Share Posted February 8, 2019 Always ring, i've never had a problem. If they are busy just ring again later. Link to comment Share on other sites More sharing options...
Slippin cider Posted February 8, 2019 Report Share Posted February 8, 2019 On line ....2 mins ...printed off at home ...job done .....Cider Link to comment Share on other sites More sharing options...
cider hoss rules Posted February 8, 2019 Report Share Posted February 8, 2019 but you'd never get a thread on this forum called 'booking tickets by phone is a real joy and a simple task' Link to comment Share on other sites More sharing options...
Admin phantom Posted February 8, 2019 Admin Report Share Posted February 8, 2019 1 hour ago, RobintheRed Red said: Spent fourty five minutes on phone ringing for cup tickets Thursday and friday am each day joke When you were waiting was there any indication of what number you were in the queue? Assume you were moving? Link to comment Share on other sites More sharing options...
sticks 1969 Posted February 8, 2019 Report Share Posted February 8, 2019 4 minutes ago, phantom said: When you were waiting was there any indication of what number you were in the queue? Assume you were moving? No you get nothing saying where you are in the que and how long you might have to wait. i just put it on speaker phone and have my lunch only down side is I’ve normally got a mouth full of food when they answer Link to comment Share on other sites More sharing options...
Unan Posted February 8, 2019 Report Share Posted February 8, 2019 12 minutes ago, cider hoss rules said: but you'd never get a thread on this forum called 'booking tickets by phone is a real joy and a simple task' Actually we did about 2 months ago. Link to comment Share on other sites More sharing options...
CliftonCliff Posted February 8, 2019 Report Share Posted February 8, 2019 Had no probs whatever earlier in the week securing my own ST seat online, but tried today to contact them both by email and phone in connection with another transaction that could not be completed online, and can confirm that was a complete and utter pain in the rectum, so have experienced it from both perspectives. What I would like to know, for the millionth bloody time, is WTF is the point of having a modern system with turnstiles operated electronically by smart cards and yet still having to print a ticket, instead of having the cup game loaded on to your ST? How hard can it be to sort that out? Link to comment Share on other sites More sharing options...
joe jordans teeth Posted February 8, 2019 Report Share Posted February 8, 2019 2 hours ago, RobintheRed Red said: Spent fourty five minutes on phone ringing for cup tickets Thursday and friday am each day joke Don’t leave us hanging,did you book tickets or not Link to comment Share on other sites More sharing options...
Zookeeper WSM Posted February 8, 2019 Report Share Posted February 8, 2019 I lost my season card on Saturday, so phoned to see if it had been handed in yesterday and today. Gave up after 20 mins yesterday and eventually got answered today after 30 mins. Supporter services can't check so have to put you through to the club shop (you can't get the club shop direct via the menu) to check if it's been handed in but once established it's not been handed in you need to go back through to supporter services to arrange a replacement. But they can't speak to each other and can't fast transfer you back. So I had to then dial supporter services again and wait in the queue again!!! Gave up after another 30 mins. Link to comment Share on other sites More sharing options...
Betty Swallocks Posted February 8, 2019 Report Share Posted February 8, 2019 Just skimmed through, has the joke been revealed yet? Link to comment Share on other sites More sharing options...
South-of-river Posted February 8, 2019 Report Share Posted February 8, 2019 31 minutes ago, Betty Swallocks said: Just skimmed through, has the joke been revealed yet? Nope, still waiting anxiously. Link to comment Share on other sites More sharing options...
EmissionImpossible Posted February 8, 2019 Report Share Posted February 8, 2019 Phew, finally something someone can moan about. Link to comment Share on other sites More sharing options...
joe jordans teeth Posted February 8, 2019 Report Share Posted February 8, 2019 Slow burner this one Link to comment Share on other sites More sharing options...
Alan Dicks' Barmy Army Posted February 8, 2019 Report Share Posted February 8, 2019 Surely something has to be done about this? @Matt Parsons BCFCSLO correctly points people in the direction of the supporters services but reports of similar times have appeared on social media many times, what business can justify treating their customers so badly. Even an old fashioned answer phone would be better Link to comment Share on other sites More sharing options...
joe jordans teeth Posted February 8, 2019 Report Share Posted February 8, 2019 1 hour ago, Alan Dicks' Barmy Army said: Surely something has to be done about this? @Matt Parsons BCFCSLO correctly points people in the direction of the supporters services but reports of similar times have appeared on social media many times, what business can justify treating their customers so badly. Even an old fashioned answer phone would be better Fans don’t matter because football is big business and obviously a few tickets here and there doesn’t mean a jot to the club Link to comment Share on other sites More sharing options...
E.G.Red Posted February 8, 2019 Report Share Posted February 8, 2019 2 hours ago, CliftonCliff said: Had no probs whatever earlier in the week securing my own ST seat online, but tried today to contact them both by email and phone in connection with another transaction that could not be completed online, and can confirm that was a complete and utter pain in the rectum, so have experienced it from both perspectives. What I would like to know, for the millionth bloody time, is WTF is the point of having a modern system with turnstiles operated electronically by smart cards and yet still having to print a ticket, instead of having the cup game loaded on to your ST? How hard can it be to sort that out? Because for cup games people don't always want their normal seat , perhaps going with friends who don't/can't go or commit to regular football. Also it's easy enough to download on your phone. Link to comment Share on other sites More sharing options...
RobintheRed Red Posted February 8, 2019 Author Report Share Posted February 8, 2019 6 hours ago, archie andrews said: did you get them though?..... Yes in the end Link to comment Share on other sites More sharing options...
RobintheRed Red Posted February 8, 2019 Author Report Share Posted February 8, 2019 4 hours ago, phantom said: When you were waiting was there any indication of what number you were in the queue? Assume you were moving? No mate just the same old one of ours will be with you shortly Link to comment Share on other sites More sharing options...
RobintheRed Red Posted February 8, 2019 Author Report Share Posted February 8, 2019 6 hours ago, elhombrecito said: Out of interest, why didn't you use the website? Took me less than five Had to phone mate blue badge Link to comment Share on other sites More sharing options...
RobintheRed Red Posted February 8, 2019 Author Report Share Posted February 8, 2019 6 hours ago, Redbo said: Did you have the right number? 45 minutes seems a long time for no one to pick up the phone their end. And you were very patient to keep waiting that long. I would’ve hung after a few rings with no answer. Depends if you want to go that badly Link to comment Share on other sites More sharing options...
RobintheRed Red Posted February 8, 2019 Author Report Share Posted February 8, 2019 4 hours ago, joe jordans teeth said: Don’t leave us hanging,did you book tickets or not 11 minutes ago, RobintheRed Red said: Depends if you want to go that badly had to go through supporters services Blue badge Link to comment Share on other sites More sharing options...
CliftonCliff Posted February 8, 2019 Report Share Posted February 8, 2019 2 hours ago, E.G.Red said: Because for cup games people don't always want their normal seat , perhaps going with friends who don't/can't go or commit to regular football. Also it's easy enough to download on your phone. With respect, I think you’re rather missing the point. I wasn’t suggesting it should be mandatory that your cup ticket should have to be loaded to your ST card, but most people do reserve their usual seats for all-pay games and the option to do that electronically ought to be available. And not everybody in the world chooses to have a smartphone. I’m just asking why, if the club uses modern technology, it has only limited functionality. Smart card, smart phone, whatever. If it works with one technology, it could and should work with others. Otherwise, it’s not very smart at all. Link to comment Share on other sites More sharing options...
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