Season ticket help Posted March 17, 2019 Report Share Posted March 17, 2019 Did anyone else have trouble linking their old account when renewing? I can’t remember my old password and when I try to change it I get ‘error occurred’ message. Tried different devices/browsers but same message. Could it be that the old system no longer works? Did anyone else have the same problem? Any help would be much appreciated. Thank you Link to comment Share on other sites More sharing options...
eardun Posted March 17, 2019 Report Share Posted March 17, 2019 Yes I think the old system will no longer work. You’ll need to create a new account and then link to ID number from there. Comm from October: https://www.bcfc.co.uk/news/city-launch-single-sign-on-to-make-life-easier-for-fans-online-1/ Link to comment Share on other sites More sharing options...
The Gasbuster Posted March 17, 2019 Report Share Posted March 17, 2019 2 hours ago, Season ticket help said: Did anyone else have trouble linking their old account when renewing? I can’t remember my old password and when I try to change it I get ‘error occurred’ message. Tried different devices/browsers but same message. Could it be that the old system no longer works? Did anyone else have the same problem? Any help would be much appreciated. Thank you I had trouble creating this new account. I kept getting an error "title not correct" (or to that effect). In the end I phoned customer services, and the guy on the phone (very helpful), sorted it. Apparently the old account just had my forename and surname (as expected). The new account wouldn't work unless I put "Mr" at the beginning (no hint from the website of course that this was needed) Link to comment Share on other sites More sharing options...
BS13 Robin Posted March 17, 2019 Report Share Posted March 17, 2019 I had trouble on mine couldn't link the two so done my season ticket over the phone,just went to do my granddaughters earlier linked it up and done the ticket no problem....weird as mine is the main ticket!! Link to comment Share on other sites More sharing options...
reddoh Posted March 17, 2019 Report Share Posted March 17, 2019 When I created my new account it wouldn't let me spell my surname correctly, you can only enter letters, in the 21st Century how bad is that @Matt Parsons BCFCSLO Link to comment Share on other sites More sharing options...
Rudolf Hucker Posted March 17, 2019 Report Share Posted March 17, 2019 47 minutes ago, reddoh said: When I created my new account it wouldn't let me spell my surname correctly, you can only enter letters, in the 21st Century how bad is that @Matt Parsons BCFCSLO Disgusting 007. Link to comment Share on other sites More sharing options...
Pickle Rick Posted March 17, 2019 Report Share Posted March 17, 2019 Does anyone know how many adult season cards you can purchase per child in the family area? Didnt notice it explained in the renewals (or any other related) link. Thanks. Link to comment Share on other sites More sharing options...
054123 Posted March 17, 2019 Report Share Posted March 17, 2019 More to the point I keep trying to renew by dd and the system seems to get stuck. Anyone else having problems? Link to comment Share on other sites More sharing options...
Born and Red in 82 Posted March 17, 2019 Report Share Posted March 17, 2019 I tried to do the same the other week and failed.... Phoned the ticket office they sorted linking my account in about 2 minutes no problem Link to comment Share on other sites More sharing options...
BS4 on Tour... Posted March 17, 2019 Report Share Posted March 17, 2019 3 hours ago, reddoh said: When I created my new account it wouldn't let me spell my surname correctly, you can only enter letters, in the 21st Century how bad is that @Matt Parsons BCFCSLO Which ‘characters’ in your surname aren’t letters?! Link to comment Share on other sites More sharing options...
54-46 Posted March 17, 2019 Report Share Posted March 17, 2019 49 minutes ago, BS4 on Tour... said: Which ‘characters’ in your surname aren’t letters?! Perhaps he’s of Irish descent. O’Reilly etc? Link to comment Share on other sites More sharing options...
BS4 on Tour... Posted March 17, 2019 Report Share Posted March 17, 2019 12 minutes ago, 54-46 said: Perhaps he’s of Irish descent. O’Reilly etc? A fine point.... Link to comment Share on other sites More sharing options...
Wrongagain Posted March 18, 2019 Report Share Posted March 18, 2019 Booking England u21 tickets I selected “mobile” but nothing appeared, checking I found that bristol sport had used an email address from 8 years ago! Even though the latest email was on the ticketing system before the last 3 upgrades Link to comment Share on other sites More sharing options...
reddoh Posted March 18, 2019 Report Share Posted March 18, 2019 10 hours ago, BS4 on Tour... said: Which ‘characters’ in your surname aren’t letters?! ' Link to comment Share on other sites More sharing options...
BS4 on Tour... Posted March 18, 2019 Report Share Posted March 18, 2019 48 minutes ago, reddoh said: ' Less effort to type your name then! Or doesn’t the site accept your surname with or without the ‘ ? Link to comment Share on other sites More sharing options...
BCFC1959 Posted March 18, 2019 Report Share Posted March 18, 2019 I have been unable to renew online due to a recurring error message and the phoneline has been engaged since 9am. Appreciate I should not have left it to the last minute but are there any other contact details so I can renew - I have emailed the supporter services email address but had no response Link to comment Share on other sites More sharing options...
reddoh Posted March 18, 2019 Report Share Posted March 18, 2019 47 minutes ago, BS4 on Tour... said: Less effort to type your name then! Or doesn’t the site accept your surname with or without the ‘ ? takes it without the ' but this in turn alters the whole meaning of my surname so ' is very important. Link to comment Share on other sites More sharing options...
citymark Posted March 18, 2019 Report Share Posted March 18, 2019 1 hour ago, BCFC1959 said: I have been unable to renew online due to a recurring error message and the phoneline has been engaged since 9am. Appreciate I should not have left it to the last minute but are there any other contact details so I can renew - I have emailed the supporter services email address but had no response I had the same problem as you so I called at 9am got through after 20 mins all sorted out now. Apparently they have had problems linking old and new accounts. Link to comment Share on other sites More sharing options...
054123 Posted March 18, 2019 Report Share Posted March 18, 2019 1 hour ago, BCFC1959 said: I have been unable to renew online due to a recurring error message and the phoneline has been engaged since 9am. Appreciate I should not have left it to the last minute but are there any other contact details so I can renew - I have emailed the supporter services email address but had no response It’s been happening since last week. im in the same boat Poor. Link to comment Share on other sites More sharing options...
Meh Posted March 18, 2019 Report Share Posted March 18, 2019 Based on the OPs username I’m just glad his first post wasn’t about anal leakage Link to comment Share on other sites More sharing options...
054123 Posted March 18, 2019 Report Share Posted March 18, 2019 Couldn’t take the gamble and just paid instead Link to comment Share on other sites More sharing options...
richwwtk Posted March 18, 2019 Report Share Posted March 18, 2019 Just done mine now as I wanted to move from the Family section to South Stand. Couldn't get through on the phone so tried online and, much to my surprise, everything went smoothly. Seems to be an awful lot more seats available around the SS than there was last season at this sort of time. Link to comment Share on other sites More sharing options...
ralphindevon Posted March 18, 2019 Report Share Posted March 18, 2019 Just moved mine online, took 3 minutes. Link to comment Share on other sites More sharing options...
Paul Cheesey Posted March 18, 2019 Report Share Posted March 18, 2019 I cant seem to find a link to move, just buy a new one 11 minutes ago, ralphindevon said: Just moved mine online, took 3 minutes. Link to comment Share on other sites More sharing options...
BCFC1512 Posted March 18, 2019 Report Share Posted March 18, 2019 16 minutes ago, ralphindevon said: Just moved mine online, took 3 minutes. Trying to through on phone as want to move, can’t even get in the que!! Link to comment Share on other sites More sharing options...
richwwtk Posted March 18, 2019 Report Share Posted March 18, 2019 8 minutes ago, Paul Cheesy said: I cant seem to find a link to move, just buy a new one That's what you do, just don't renew your old one and buy new instead Link to comment Share on other sites More sharing options...
The Gasbuster Posted March 18, 2019 Report Share Posted March 18, 2019 14 hours ago, BS4 on Tour... said: Which ‘characters’ in your surname aren’t letters?! Link to comment Share on other sites More sharing options...
richwwtk Posted March 18, 2019 Report Share Posted March 18, 2019 21 hours ago, Season ticket help said: Did anyone else have trouble linking their old account when renewing? I can’t remember my old password and when I try to change it I get ‘error occurred’ message. Tried different devices/browsers but same message. Could it be that the old system no longer works? Did anyone else have the same problem? Any help would be much appreciated. Thank you I know it's a little after your OP, but the password for the old account you are trying to link will be your postcode with no spaces and in lower case. Link to comment Share on other sites More sharing options...
BCFC1512 Posted March 18, 2019 Report Share Posted March 18, 2019 Has anyone managed to get through on phone! Surely there should be a queuing system!!! Just say busy and cuts me of Link to comment Share on other sites More sharing options...
BSme Posted March 18, 2019 Report Share Posted March 18, 2019 9 minutes ago, Taunton_BCFC said: Has anyone managed to get through on phone! Surely there should be a queuing system!!! Just say busy and cuts me of I started trying at midday, got engaged tone constantly until 13:10, then managed to get through to queue. On hold for a further 45 mins before call put through to booking office and got move done by a very helpful chap in 5 mins. Good luck! Link to comment Share on other sites More sharing options...
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