Hampshire Red Posted March 18, 2019 Report Share Posted March 18, 2019 Anyone tried to call our office today? I thought engaged tone was something that happened last century before any development in phone technology. "You call is important to us, you are 999th in the queue" would be much better than engaged tone. Link to comment Share on other sites More sharing options...
Corshamred Posted March 18, 2019 Report Share Posted March 18, 2019 I got in a q at around 1.30pm having tried from midday , then had to wait 40 mins to speak to someone. Link to comment Share on other sites More sharing options...
Admin phantom Posted March 18, 2019 Admin Report Share Posted March 18, 2019 Let's be honest this service hasn't been fit for purpose for a long time. It's a shame as the people that do finally answer have always been helpful, they are just let down with a very inept telephone system Link to comment Share on other sites More sharing options...
Hampshire Red Posted March 18, 2019 Author Report Share Posted March 18, 2019 Would've loved to get in the queue... to get in the ground and sing! No such luck, just engaged tone Link to comment Share on other sites More sharing options...
SDBS36 Posted March 18, 2019 Report Share Posted March 18, 2019 Agree with you all 55 calls and counting why can't we have a system that tell you what call number you are so you have he choice Link to comment Share on other sites More sharing options...
East End Old Boy Posted March 18, 2019 Report Share Posted March 18, 2019 4 minutes ago, Hampshire Red said: Would've loved to get in the queue... to get in the ground and sing! No such luck, just engaged tone Press 1 “For the Bristol City” Press 2 “For the boys in Red” Press 3 “For the fans down Ashton Gate!” Link to comment Share on other sites More sharing options...
Davefevs Posted March 18, 2019 Report Share Posted March 18, 2019 190 attempted calls, got through midday(ish) but then had a meeting so had to hang up. I got through at 17:00 tonight, and then wondered if actually everyone had gone home, so I Texted Gareth Torpy, who told me they were still there and the wait once through was less than an hour. I was hanging on for 45-50 minutes but got through. Lines are open until 8pm. They usually close at 5pm. Link to comment Share on other sites More sharing options...
EmissionImpossible Posted March 18, 2019 Report Share Posted March 18, 2019 8 minutes ago, Hampshire Red said: Would've loved to get in the queue... to get in the ground and sing! No such luck, just engaged tone Oh @BigTone you will break Dollys heart Link to comment Share on other sites More sharing options...
just like watching brazil Posted March 18, 2019 Report Share Posted March 18, 2019 Thought this was the dogging number for Saturday. Link to comment Share on other sites More sharing options...
Bar BS3 Posted March 18, 2019 Report Share Posted March 18, 2019 6 minutes ago, just like watching brazil said: Thought this was the dogging number for Saturday. It is mate. Looks like there should be a few there..! Link to comment Share on other sites More sharing options...
Scrumpylegs Posted March 18, 2019 Report Share Posted March 18, 2019 Gave up after waiting in queue for 40 minutes!! Link to comment Share on other sites More sharing options...
AshtonPark Posted March 18, 2019 Report Share Posted March 18, 2019 Bristol sport do have a modern telephony system, but it has been poorly implemented and this was redone during the rebuild. It is quite possible to do the above with it but I imagine they do not want to pay the extra to have it programmed etc. Link to comment Share on other sites More sharing options...
Meh Posted March 18, 2019 Report Share Posted March 18, 2019 Genuine question. Why renew if you wanted to swap seats. Was their some benefit other than the prize draws? Link to comment Share on other sites More sharing options...
myol'man Posted March 18, 2019 Report Share Posted March 18, 2019 Try fax number, up to date technology Link to comment Share on other sites More sharing options...
redysteadygo Posted March 18, 2019 Report Share Posted March 18, 2019 On modern systems queue lenghths can be set. When the total is reached you can either return busy tone, play recorded message or allow a message to be left. If this is not implemented and the queue length is set at a ridiculous number then callers will be on the line forever. It is also dependent on the number of lines into the system. If all are busy then engaged tone is returned. It's all down to the number of bums on seats on how many calls can be dealt with. If the office is staffed at the normal level then obviously due to the situation there will be a big problem. My guess is they have temporarily increased staff for this period but with the system limitations it cannot cope. Link to comment Share on other sites More sharing options...
archie andrews Posted March 18, 2019 Report Share Posted March 18, 2019 1 hour ago, AshtonPark said: Bristol sport do have a modern telephony system, but it has been poorly implemented and this was redone during the rebuild. It is quite possible to do the above with it but I imagine they do not want to pay the extra to have it programmed etc. 2 cups and a bit of string would have been better use today...…….. Link to comment Share on other sites More sharing options...
054123 Posted March 18, 2019 Report Share Posted March 18, 2019 Really disappointed. Website kept crashing on dd option then get text basically saying it had to be renewed by midday. Had to just pay by cash in the end. Not ideal. Link to comment Share on other sites More sharing options...
Lanterne Rouge Posted March 18, 2019 Report Share Posted March 18, 2019 2 hours ago, East End Old Boy said: Press 1 “For the Bristol City” Press 2 “For the boys in Red” Press 3 “For the fans down Ashton Gate!” `You`ll be on the phone till you`re dead` Link to comment Share on other sites More sharing options...
Brann-red Posted March 18, 2019 Report Share Posted March 18, 2019 Can i ask a daft question. Do they have tickets on sale tomorrow at the ground ? If so would it be in the shop ? Im wondering if it’s easier to go down rather than wait on the phone Link to comment Share on other sites More sharing options...
BigTone Posted March 18, 2019 Report Share Posted March 18, 2019 2 hours ago, EmissionImpossible said: Oh @BigTone you will break Dollys heart Its her loss. She should never have left me for another. Link to comment Share on other sites More sharing options...
The Bard Posted March 18, 2019 Report Share Posted March 18, 2019 35 minutes ago, Brann-red said: Can i ask a daft question. Do they have tickets on sale tomorrow at the ground ? If so would it be in the shop ? Im wondering if it’s easier to go down rather than wait on the phone Oh **** me no. That would involve giving a toss about your customer experience and Making things easier for you Link to comment Share on other sites More sharing options...
Admin phantom Posted March 18, 2019 Admin Report Share Posted March 18, 2019 2 hours ago, AshtonPark said: Bristol sport do have a modern telephony system, but it has been poorly implemented and this was redone during the rebuild. It is quite possible to do the above with it but I imagine they do not want to pay the extra to have it programmed etc. Serious question, how does the stadium rebuild affect the telephony system being used? Surely the lines are set up externally? I can't see how rebuilding the stands would impact Link to comment Share on other sites More sharing options...
BCFC1512 Posted March 18, 2019 Report Share Posted March 18, 2019 Would love to know how many operators they actually had working today! Link to comment Share on other sites More sharing options...
Bar BS3 Posted March 18, 2019 Report Share Posted March 18, 2019 3 hours ago, Neo said: Genuine question. Why renew if you wanted to swap seats. Was their some benefit other than the prize draws? I know a few who did that. You then guaranteed your existing seat, at least. Then had the option to change it today, rather than let your existing seat be released and then not get the alternative that you’d have preferred anyway. Link to comment Share on other sites More sharing options...
Pickle Rick Posted March 18, 2019 Report Share Posted March 18, 2019 10 minutes ago, Taunton_BCFC said: Would love to know how many operators they actually had working today! Three people on the phones and only a one person waiting system capability. Makes sense when you try calling on redial over 300 times to only get the ‘busy’ tone back. ******* backwards for the 21st century aye. Link to comment Share on other sites More sharing options...
Meh Posted March 18, 2019 Report Share Posted March 18, 2019 17 minutes ago, Bar BS3 said: I know a few who did that. You then guaranteed your existing seat, at least. Then had the option to change it today, rather than let your existing seat be released and then not get the alternative that you’d have preferred anyway. I think if you want to move you got to make a firm decision and take the risk. I was not prepared to pay central dolman prices anymore so wanted to move to South Stand so did not renew previously for 2 reasons 1. I expected the phone nightmare many endured today and expected to get better seats online by virtue of getting in earlier 2. I would not trust the club admin to deal accurately with a sudden move to a lower price seat and the fuss trying to correct over deduction etc would cause Happy with where I am now - on the fringes of singing section so a bit of decent atmosphere finally !! Link to comment Share on other sites More sharing options...
RedM Posted March 18, 2019 Report Share Posted March 18, 2019 The most frustrating thing about this is that once you get through the whole transaction is so quick and efficient, so why does it take so long to get through. And to the person asking if tickets were available in the shop, I don’t think so. I don’t think you can turn up to the ground and get the shop to do anything like match or ST’s, no chance. Unless someone wants to correct me I think this is the case. Link to comment Share on other sites More sharing options...
Bar BS3 Posted March 18, 2019 Report Share Posted March 18, 2019 6 minutes ago, RedM said: The most frustrating thing about this is that once you get through the whole transaction is so quick and efficient, so why does it take so long to get through. Because there would have been an average of 850 people per hour trying to do this today. The bigger question is why was there only an 8 hour window for this section of renewals..?! Link to comment Share on other sites More sharing options...
charliered Posted March 19, 2019 Report Share Posted March 19, 2019 Yes I went on the great City telephone lottery yesterday, l sent them an email as I didn’t fancy trying to phone them again to complain about the service received. What are the chances of me getting a reply or perhaps I should ask them to call me and put them on hold and play them a tune . Maybe I should play Blondies Hanging on the telephone or even worse Good night ffffing Irene for three and a half hours. Link to comment Share on other sites More sharing options...
AshtonPark Posted March 19, 2019 Report Share Posted March 19, 2019 10 hours ago, phantom said: Serious question, how does the stadium rebuild affect the telephony system being used? Surely the lines are set up externally? I can't see how rebuilding the stands would impact Hi phantom, lines are just one part there’s is more to it. I know they redid the phone system at the time of the rebuild, I imagine replacing an aging system that was going out of life. There are different ways a phone system can be used. For example, from the phones at the ground (how I can tell it was upgraded) I imagine Bristol sport has bought the basic phone system, but not the additional software to implement things just as position in queue. The main issue they have here, is either the incoming lines are being maxed out, or they simply don’t have the staff. The Phone systems Bristol sport have are now are either hosted in the cloud or still tin based in house. Then you have different methods the lines can come in. In sort, if the club had the staff and enough lines for incoming calls it wouldn’t be an issue. Putting it another way, if You are in a pub with 20 pumps but only 1 person serving you could in theory have a hell of a lot of pints poured at once but you are restricted by the man power. Link to comment Share on other sites More sharing options...
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