brianmitchellsleftfoot Posted July 8, 2019 Report Share Posted July 8, 2019 Hi all, I just bulk booked some tickets for the Crystal Palace friendly and I was charged a booking fee for each individual ticket despite it being only one transaction. Feels like a pi** take to me and a way for the club to take more money from the fans. Has anyone ever questioned the club about those booking fees? Think I would prefer no additional fee and it be rolled into the price... Link to comment Share on other sites More sharing options...
AshtonPark Posted July 8, 2019 Report Share Posted July 8, 2019 @Olé Didnt you say what the club is doing is illegal now? Link to comment Share on other sites More sharing options...
Bar BS3 Posted July 8, 2019 Report Share Posted July 8, 2019 Just now, AshtonPark said: @Olé Didnt you say what the club is doing is illegal now? I what way is it illegal to charge booking fees..? Every online ticket outlet does it. Cinemas, concerts, football..... Link to comment Share on other sites More sharing options...
elhombrecito Posted July 8, 2019 Report Share Posted July 8, 2019 10 minutes ago, brianmitchellsleftfoot said: Hi all, I just bulk booked some tickets for the Crystal Palace friendly and I was charged a booking fee for each individual ticket despite it being only one transaction. Feels like a pi** take to me and a way for the club to take more money from the fans. Has anyone ever questioned the club about those booking fees? Think I would prefer no additional fee and it be rolled into the price... That's odd as I don't believe we charge booking fees. I've done a test and certainly no fee is coming up. The only additional charge I can find is a single £1 for postage (total, not per ticket) if having tickets posted. See below. How much have you been charged? Link to comment Share on other sites More sharing options...
AshtonPark Posted July 8, 2019 Report Share Posted July 8, 2019 1 minute ago, Bar BS3 said: I what way is it illegal to charge booking fees..? Every online ticket outlet does it. Cinemas, concerts, football..... Maybe it was around charging more for credit cards? I'm trying to find the thread. Link to comment Share on other sites More sharing options...
Bar BS3 Posted July 8, 2019 Report Share Posted July 8, 2019 14 minutes ago, brianmitchellsleftfoot said: Hi all, I just bulk booked some tickets for the Crystal Palace friendly and I was charged a booking fee for each individual ticket despite it being only one transaction. Feels like a pi** take to me and a way for the club to take more money from the fans. Has anyone ever questioned the club about those booking fees? Think I would prefer no additional fee and it be rolled into the price... I can’t go to the Palace match, as it’s my mates wedding, but just to see what you meant, I’ve just had a look and “booked” a seat, up to the payment stage. It’s £10 for a South Stand ticket (£13 Lower Lansdown) and there are no extra fees being shown. It actually states “+ fees £0.00” So where are you finding it says there are extra fees..? I actually thought there were/would be booking fees - there certainly used to be... but I can’t see any on there now..? Link to comment Share on other sites More sharing options...
Bar BS3 Posted July 8, 2019 Report Share Posted July 8, 2019 3 minutes ago, AshtonPark said: Maybe it was around charging more for credit cards? I'm trying to find the thread. Yes, charging to use card payments is now illegal. As of last year. Link to comment Share on other sites More sharing options...
Bar BS3 Posted July 8, 2019 Report Share Posted July 8, 2019 6 minutes ago, elhombrecito said: That's odd as I don't believe we charge booking fees. I've done a test and certainly no fee is coming up. The only additional charge I can find is a single £1 for postage (total, not per ticket) if having tickets posted. See below. How much have you been charged? Exactly the same as this. I’m not sure what the OP is referring too. You don’t even need to have tickets posted, you just “print at home” which is free and very efficient. Link to comment Share on other sites More sharing options...
InCyder Posted July 8, 2019 Report Share Posted July 8, 2019 2 minutes ago, Bar BS3 said: Yes, charging to use card payments is now illegal. As of last year. Is that across the board including shops/face to face sales? I had to pay an extra quid in some random Welsh service station last weekend to use my card. I guess it's quite likely the news hadn't reached them yet mind. Link to comment Share on other sites More sharing options...
whooosh Posted July 8, 2019 Report Share Posted July 8, 2019 Bought two tickets in the lower lansdown stand £13 each, £2 booking fee and £1 postage. Link to comment Share on other sites More sharing options...
Bar BS3 Posted July 8, 2019 Report Share Posted July 8, 2019 1 minute ago, MC26 said: Is that across the board including shops/face to face sales? I had to pay an extra quid in some random Welsh service station last weekend to use my card. I guess it's quite likely the news hadn't reached them yet mind. Yes, across the board. You often now see “minimum spend” limits instead, but it’s illegal to now charge for just taking a payment on a card. Link to comment Share on other sites More sharing options...
Bar BS3 Posted July 8, 2019 Report Share Posted July 8, 2019 10 minutes ago, whooosh said: Bought two tickets in the lower lansdown stand £13 each, £2 booking fee and £1 postage. It’s not..! I’ve just done the same thing again and there are no charges..! Theres a “donate” button, which rounds your bill up to the nearest £5 (good idea) but it specifically says “no fees”...?! Link to comment Share on other sites More sharing options...
InCyder Posted July 8, 2019 Report Share Posted July 8, 2019 Just now, Bar BS3 said: Yes, across the board. You often now see “minimum spend” limits instead, but it’s illegal to now charge for just taking a payment on a card. Thanks, that's Interesting. What I bought came to about £9.50, when I got my card out the guy said 'card is it?' then typed something into the till and it came up as £10.50 instead. Possible that there was a minimum spend of £10 but had the guy mentioned that, I would've picked up something for a quid or so rather than just donate it to the shop. To avoid straying away from the initial point made, I can't see any charges applied when trying to book City tickets either. Link to comment Share on other sites More sharing options...
elhombrecito Posted July 8, 2019 Report Share Posted July 8, 2019 18 minutes ago, whooosh said: Bought two tickets in the lower lansdown stand £13 each, £2 booking fee and £1 postage. Do you have a screenshot of that? Just tried to book a couple myself, and definitely no booking fee. Link to comment Share on other sites More sharing options...
Redbo Posted July 8, 2019 Report Share Posted July 8, 2019 Bloody Bristol Sport. Link to comment Share on other sites More sharing options...
Tetbury Red Posted July 8, 2019 Report Share Posted July 8, 2019 I purchased tickets for Forest Green and Crystal Palace. I was charged a booking fee for Forest Green, but not Palace. I chose the print at home option for Palace on 1st July, and although the money has left my account, as yet I have not received a confirmation e-mail or ticket. I have mailed supporter services, but again no reply. Link to comment Share on other sites More sharing options...
NcnsBcfc Posted July 8, 2019 Report Share Posted July 8, 2019 Just bought a members ticket for QPR game to go with my season cards. Charged £11 for a £10 print at home ticket in the Dolman. I thought they didn't use to charge for print at home tickets. Paid on debit card as well. Link to comment Share on other sites More sharing options...
wayne allisons tongues Posted July 8, 2019 Report Share Posted July 8, 2019 Going to renew my memberships soon and on the os site says £20 plus £1 booking fee per membership.. Link to comment Share on other sites More sharing options...
brianmitchellsleftfoot Posted July 8, 2019 Author Report Share Posted July 8, 2019 Hi guys, I booked over the phone and on my email receipt it shows £1 postage and £11 booking fees. I can't upload a screen shot unfortunately, but it's a bit of a concern of we're been charged differently??? Link to comment Share on other sites More sharing options...
gordie Posted July 8, 2019 Report Share Posted July 8, 2019 I got charged a booking fee on a members card. Link to comment Share on other sites More sharing options...
Bar BS3 Posted July 8, 2019 Report Share Posted July 8, 2019 7 minutes ago, gordie said: I got charged a booking fee on a members card. Regardless of the booking fees conundrum, which clearly needs sorting out... £10 (£11/12) for an 18 year old to watch a gold category game in the Dolman Stand, is pretty darn good, I’d say. Link to comment Share on other sites More sharing options...
Natchfever Posted July 8, 2019 Report Share Posted July 8, 2019 9 minutes ago, gordie said: I got charged a booking fee on a members card. Same here. Also doesn't cost a quid to post a card either. Link to comment Share on other sites More sharing options...
42nite Posted July 8, 2019 Report Share Posted July 8, 2019 Looks like this could be a job for ................. I forget his name now! Link to comment Share on other sites More sharing options...
Selred Posted July 8, 2019 Report Share Posted July 8, 2019 29 minutes ago, Loon plage said: Also doesn't cost a quid to post a card either Bet its more when you also include the wage of someone who is having to post it too Link to comment Share on other sites More sharing options...
arrytheb Posted July 8, 2019 Report Share Posted July 8, 2019 I renewed 2 membership cards in a single transaction and was charged £2 booking fee. I thought/assumed City didn't do this anymore but guess I was wrong Link to comment Share on other sites More sharing options...
gordie Posted July 8, 2019 Report Share Posted July 8, 2019 37 minutes ago, Bar BS3 said: Regardless of the booking fees conundrum, which clearly needs sorting out... £10 (£11/12) for an 18 year old to watch a gold category game in the Dolman Stand, is pretty darn good, I’d say. Yes I’m not complaining just adding a bit of proof to the conversation. Link to comment Share on other sites More sharing options...
NcnsBcfc Posted July 8, 2019 Report Share Posted July 8, 2019 1 hour ago, Tetbury Red said: I purchased tickets for Forest Green and Crystal Palace. I was charged a booking fee for Forest Green, but not Palace. I chose the print at home option for Palace on 1st July, and although the money has left my account, as yet I have not received a confirmation e-mail or ticket. I have mailed supporter services, but again no reply. It's in your spam emails. For some reason, all the city emails seem to be going there at the moment. Link to comment Share on other sites More sharing options...
NcnsBcfc Posted July 8, 2019 Report Share Posted July 8, 2019 Also bought a members ticket for Leeds a week ago, alongside my season cards; and wasn't charged a fee. I can only assume it's a new thing. Never used to charge for print at home though. Link to comment Share on other sites More sharing options...
Tetbury Red Posted July 8, 2019 Report Share Posted July 8, 2019 Thank you ncnsbcfc, never thought to look there. all printed and ready to go, Link to comment Share on other sites More sharing options...
arrytheb Posted July 8, 2019 Report Share Posted July 8, 2019 48 minutes ago, arrytheb said: I renewed 2 membership cards in a single transaction and was charged £2 booking fee. I thought/assumed City didn't do this anymore but guess I was wrong But no booking fee for my tickets for the QPR game Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.