Lrrr Posted July 8, 2019 Report Share Posted July 8, 2019 1 hour ago, 42nite said: Looks like this could be a job for ................. I forget his name now! Adam? Link to comment Share on other sites More sharing options...
gordie Posted July 8, 2019 Report Share Posted July 8, 2019 1 hour ago, gordie said: I got charged a booking fee on a members card. Just to add to this I was charged an extra £3 booking fee for 3 Crystal Palace tickets, well I never as I used the wife’s card. Link to comment Share on other sites More sharing options...
whooosh Posted July 8, 2019 Report Share Posted July 8, 2019 3 hours ago, elhombrecito said: Do you have a screenshot of that? Just tried to book a couple myself, and definitely no booking fee. I sure do, here you go. Link to comment Share on other sites More sharing options...
elhombrecito Posted July 8, 2019 Report Share Posted July 8, 2019 25 minutes ago, whooosh said: I sure do, here you go. So odd, as definitely no booking fee when I go on mine. @Matt Parsons BCFCSLO any explanation as to why a booking fee is being added for some people, but not others? Link to comment Share on other sites More sharing options...
Natchfever Posted July 8, 2019 Report Share Posted July 8, 2019 2 hours ago, Selred said: Bet its more when you also include the wage of someone who is having to post it too I would have thought that was more than covered by the thousands of membership cards sold dont you think so ? Link to comment Share on other sites More sharing options...
Carey 6 Posted July 8, 2019 Report Share Posted July 8, 2019 It’s annoying that they charge £1 per away ticket. No other club does this afaik. Had a look at a few clubs visiting Swansea after we did & our prices were always £1 more for the fees. its only £1, but will add up for families going to quite a few each season. Link to comment Share on other sites More sharing options...
Selred Posted July 8, 2019 Report Share Posted July 8, 2019 1 hour ago, Loon plage said: I would have thought that was more than covered by the thousands of membership cards sold dont you think so ? Well you’d think £1 would to be honest if you based it on that ha ha Link to comment Share on other sites More sharing options...
robin_unreliant Posted July 8, 2019 Report Share Posted July 8, 2019 4 hours ago, gordie said: I got charged a booking fee on a members card. Me too. £1 booking fee plus £1 postage for the new card. Still don't understand why you need a replacement card. Last season I was told member card couldn't be carried on, you needed a new one. So I assumed it is the same although that seems a bit of a waste of plastic....ruining the ocean Bristol Sport. Link to comment Share on other sites More sharing options...
Olé Posted July 8, 2019 Report Share Posted July 8, 2019 6 hours ago, AshtonPark said: @Olé Didnt you say what the club is doing is illegal now? Just catching up and @Bar BS3 seems to have dismissed your question and then explained it all in one afternoon so I'm not sure I'm required here. It's a year since I made the point and I've long since given up hoping something would be done about it so I forget exactly what I said, but you certainly didn't need to clarify the question as being about card payments, as I did raise a more general issue with the legality of City's booking fees alone - which at best sit in a grey area. For avoidance of doubt, booking fees are not illegal and most businesses simply re-badged their card booking fee as a booking fee, and to be fair to @Matt Parsons BCFCSLO he went to some trouble when I raised it, to get an explanation about the costs of the software vendor City are using for ticketing driving this booking fee. Putting aside the fact it was and is cheeky of City to be procuring a ticketing system on a pay as you go basis and passing on the cost of sale to us, one of my concerns was that as I had understood it, City's booking fee does not apply in all circumstances (i.e. cash, in person). Under the directive passed into UK law, THAT is illegal. The new law did not simply prohibit surcharges, it also prohibited discounts where those are not made available to all payment methods. In effect selling tickets through some channels without fees does that. Of course no one will pursue this and why would we - as it would simply result in City charging those fortunate enough too! So it isn't just about card surcharging as @Bar BS3 has clarified, the catch all "booking fee" excuse while not illegal (yet) can be in breach of law where not applied correctly. And as at least one other person has pointed out today, this is even before paying an inflated postage fee too. It all adds up and City could do a lot better. Of more importance to me right now is that I'm amazed to read of all these people saying they are paying no booking fees!? Since when? Are you sure you're not mistaken (it's often pre-added to the published ticket price). 23 away matches last season and paid £1 for each and every ticket for every single one of those fixtures. Link to comment Share on other sites More sharing options...
42nite Posted July 8, 2019 Report Share Posted July 8, 2019 3 hours ago, elhombrecito said: So odd, as definitely no booking fee when I go on mine. @Matt Parsons BCFCSLO any explanation as to why a booking fee is being added for some people, but not others? That's the one! Link to comment Share on other sites More sharing options...
Corsham Ed Posted July 9, 2019 Report Share Posted July 9, 2019 Hi all, Apologies, if this is mentioned elsewhere. l purchased a membership for my Father in Law for the coming season on the 11th June. I was charged £20 for the membership, and a further £2 for booking and delivery fees. My F in L, was a member the season before last, but did not renew last season due to health reasons. Do you know if the club are sending out new membership cards? thanks, Link to comment Share on other sites More sharing options...
BobBobSuperBob Posted July 9, 2019 Report Share Posted July 9, 2019 44 minutes ago, Corsham Ed said: Hi all, Apologies, if this is mentioned elsewhere. l purchased a membership for my Father in Law for the coming season on the 11th June. I was charged £20 for the membership, and a further £2 for booking and delivery fees. My F in L, was a member the season before last, but did not renew last season due to health reasons. Do you know if the club are sending out new membership cards? thanks, If it’s the same as STs Ed they send new cards every season Link to comment Share on other sites More sharing options...
Corsham Ed Posted July 9, 2019 Report Share Posted July 9, 2019 58 minutes ago, BobBobSuperBob said: If it’s the same as STs Ed they send new cards every season Cheers Bob. Link to comment Share on other sites More sharing options...
bcfc01 Posted July 9, 2019 Report Share Posted July 9, 2019 1 hour ago, Corsham Ed said: Hi all, Apologies, if this is mentioned elsewhere. l purchased a membership for my Father in Law for the coming season on the 11th June. I was charged £20 for the membership, and a further £2 for booking and delivery fees. My F in L, was a member the season before last, but did not renew last season due to health reasons. Do you know if the club are sending out new membership cards? thanks, They are sending out new ones. Due to be delivered at the end of this month. Link to comment Share on other sites More sharing options...
BS10 RED Posted July 9, 2019 Report Share Posted July 9, 2019 I purchased 3 Forest Green and 5 Palace tickets Friday and was charged a £1 booking fee for each and everyone of them. So it's very odd that some are being charged and some are not. Link to comment Share on other sites More sharing options...
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