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Dollymarie

Season tickets have started arriving

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Mine has turned up.........It's to my old address that I moved out of nearly a year ago, it's over 30 miles away and I don't drive so you know all good!!!!!

star trek facepalm GIF

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12 minutes ago, Wilf said:

Mine arrived today, surname at the end of the w’s and letter numbered 14803 if that means anything.

I’m a P and  11500 ish so it is done alphabetically then

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Looks like most arriving and this moan-fest is in danger of running out of steam. So........anyone else still waiting for their car park pass for the season? They don't come cheap, again all paid for weeks ago, and still no sign of mine, and postman has just been today. Kasey is going to be busy tomorrow.

Edited by italian dave

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2 hours ago, Barkhamred said:

Twitter message yesterday said that the car park attendants would have a list of names so don’t worry if your pass has not arrived. Hope it works as still waiting for ours.

I’m in the same boat, no parking ticket. It’s fair enough you give your name to the attendant on the gate, but why does this club make things so difficult. I paid quite a while ago and two days before the first game still waiting for my car pass.

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40 minutes ago, Barkhamred said:

Our car park pass has just arrived this morning. Hope others are also on their way. Agree, no need to leave it so late.

Joking aside, it is un-necessary why so many things are left to the last moment by the club

These things can cause anxiety to people that really don't need to be dealing with silly things like this

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12 hours ago, robin_unreliant said:

No sign of my Forever Bristol membership card which I paid for in June.

Just as well I didn't load a ticket for Sunday on it...

I emailed the club last weekend and was told they were due to be posted out by mid week - that obviously went well, still not received ours yet either.

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On 01/08/2019 at 19:20, mattyali said:

Mine has turned up.........It's to my old address that I moved out of nearly a year ago, it's over 30 miles away and I don't drive so you know all good!!!!!

star trek facepalm GIF

Yes, mine went to my old address despite me changing my address on my account when I moved in June.  I was told that was because the data was sent to the distributors at that time.  So why is it a month later when the tickets turn up?

They also send all their email communications to my old email address which will close down soon.  I had a slightly frustrating discussion with Customer Services about it.  Oddly there is no way to change my email address on my account, not that it seems to make any difference even when Customer Services do it for you.

BCFC and computer systems eh? 

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Still not received ours yet have contacted club they also told me they had been posted early this week. Have now requested paper ticket, hope these arrive in this mornings post !!! The whole system seems shambles this year. I was also told last week that the delay was due to the Palace game last Saturday! As it was thought that some of us would turn up & try to use season ticket for that match !

I can see a big queue at the ticket office on Sunday and some of us still outside the ground at kick off 

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Just found this on the website.I booked and paid for my season ticket 16/03/2019,still hasn't arrived.

I wonder what is meant by booking in advance.

TICKETS

The match is pay on the day for home supporters only. To purchase a ticket, call Supporter Services on 0117 963 0600 (option one).

Alternatively, the Matchday Ticket Office - adjacent to the Atyeo statue - will be open from 12pm until just after kick-off.

We advise booking in advance to avoid queues on the day.

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On 02/08/2019 at 13:58, phantom said:

Joking aside, it is un-necessary why so many things are left to the last moment by the club

These things can cause anxiety to people that really don't need to be dealing with silly things like this

This is so true.

These tickets should have been guaranteed to be with the owners at least seven days before the first fixture, that way anyone who had not received the ticket could have contacted the club for a replacement that would have arrived before the first game.

No doubt the office has had to deal with unnecessary calls from people concerned about their tickets only for them to arrive the next day.

Not rocket science, the additional cost of dealing with all the calls and emails makes the club less profitable, and generates bad publicity and ill will.

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1 hour ago, Countryfile said:

This is so true.

These tickets should have been guaranteed to be with the owners at least seven days before the first fixture, that way anyone who had not received the ticket could have contacted the club for a replacement that would have arrived before the first game.

No doubt the office has had to deal with unnecessary calls from people concerned about their tickets only for them to arrive the next day.

Not rocket science, the additional cost of dealing with all the calls and emails makes the club less profitable, and generates bad publicity and ill will.

Also makes unnecessary work for the ticket office whose time would be better spent actually posting out the tickets earlier.

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I don't understand why, for existing season ticket holders sat in the same seat (or the vast majority), they don't just load the season ticket onto your current card, rather than having to send a new one out each year.

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3 hours ago, Abingdon Red said:

I don't understand why, for existing season ticket holders sat in the same seat (or the vast majority), they don't just load the season ticket onto your current card, rather than having to send a new one out each year.

There hasn’t been a new card issued every year though.

Perhaps some technology upgrades are responsible for a new card to be issued this time?

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On 01/08/2019 at 19:20, mattyali said:

Mine has turned up.........It's to my old address that I moved out of nearly a year ago, it's over 30 miles away and I don't drive so you know all good!!!!!

star trek facepalm GIF

Same. I thought it was a cider influenced error but seeing a few on here, I can it wasn't my fault. 

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On 02/08/2019 at 21:07, robin_unreliant said:

No sign of my Forever Bristol membership card which I paid for in June.

Just as well I didn't load a ticket for Sunday on it...

same here, pad in June but still not received the membership.

Do we know what the issue is

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11 hours ago, East End Old Boy said:

There hasn’t been a new card issued every year though.

Perhaps some technology upgrades are responsible for a new card to be issued this time?

The new branding will be the reason for this season’s new cards.

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11 hours ago, East End Old Boy said:

There hasn’t been a new card issued every year though.

Perhaps some technology upgrades are responsible for a new card to be issued this time?

No other reason than marketing. new crest needed to be changed.  I'd have be happy with a plain white card with no writing on it.  However I'll have to spend time in a queue tomorrow doing something that I shouldn't have to be doing. 

 

Do I get a gesture of goodwill like those who pre ordered shirts?  

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14 minutes ago, EmersonsKev said:

No other reason than marketing. new crest needed to be changed.  I'd have be happy with a plain white card with no writing on it.  However I'll have to spend time in a queue tomorrow doing something that I shouldn't have to be doing. 

 

Do I get a gesture of goodwill like those who pre ordered shirts?  

I’d queue today if I was you or you would of already missed one game.

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12 minutes ago, arrytheb said:

Anyone else still waiting for their membership or season card?

Yep - 2 Membership Cards not arrived - emailed them again yesterday for explaination.  Not heard back yet. Piss up and Brewery comes springing to mind

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Yeah mine hasn't turned up yet (but I did only buy it last Friday). Spoke to them earlier and they confirmed still to be sent out in the next couple of weeks. Not an issue though. If it's not arrived by the QPR game, they'll print me a paper ticket to collect. Happy days, all good. 

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20 minutes ago, Loco Rojo said:

Yeah mine hasn't turned up yet (but I did only buy it last Friday). Spoke to them earlier and they confirmed still to be sent out in the next couple of weeks. Not an issue though. If it's not arrived by the QPR game, they'll print me a paper ticket to collect. Happy days, all good. 

Agreed that there are ways around it, I actually selected a printed ticket for the QPR game for this very reason.

It's just poor that like many others, I ordered my card July 1st and still waiting (even taking into account I knew they wouldn't be sent out straight away). Also, and this applies less to me, those wanting to buy stuff in kiosks won't get their discounts or reward points. 

I'm not moaning as such I just wanted to make sure I'm not the last one waiting 😂

Edited by arrytheb
Addition

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25 minutes ago, arrytheb said:

Agreed that there are ways around it, I actually selected a printed ticket for the QPR game for this very reason.

It's just poor that like many others, I ordered my card July 1st and still waiting (even taking into account I knew they wouldn't be sent out straight away). Also, and this applies less to me, those wanting to buy stuff in kiosks won't get their discounts or reward points. 

I'm not moaning as such I just wanted to make sure I'm not the last one waiting 😂

I did have that issue when I went in to the shop the next day to buy a shirt and get the discount (showed the girl at the counter my supporter ID). The club hadn't applied the credit though (and still hadn't until i spoke to them today) so I didn't buy it. Gives me an excuse to wonder down there again though :dancing6:

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28 minutes ago, arrytheb said:

Agreed that there are ways around it, I actually selected a printed ticket for the QPR game for this very reason.

It's just poor that like many others, I ordered my card July 1st and still waiting (even taking into account I knew they wouldn't be sent out straight away). Also, and this applies less to me, those wanting to buy stuff in kiosks won't get their discounts or reward points. 

I'm not moaning as such I just wanted to make sure I'm not the last one waiting 😂

We've not got our membership card. We received our STs in good time, and printed tickets for the early away matches and so I've gone with that for the home matches we purchase with our membership - Swansea being the next one.

Bit daft not being able to load them onto a card but hey ho.

Anyway - you're not the last one waiting!

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3 hours ago, Redstart said:

Yep - 2 Membership Cards not arrived - emailed them again yesterday for explaination.  Not heard back yet. Piss up and Brewery comes springing to mind

I emailed them about my Membership card not arriving. They replied saying that was because it hadn't been dispatched yet and I'll get it soon after it is. 

I'd put a suitable emoji on now but if I try to open them it locks my browser up every time. @TomF it's all your fault (only kidding probably my crappy Android or Chrome or something).

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56 minutes ago, weymouth red said:

Still not got my season tickets yet FFS 

If you have moved recently (6 months) it’s probably gone to your old address, if you told City they seem to have ignored that information for many people.

I would advise people to collect from the ticket office if possible.

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On 09/08/2019 at 17:47, robin_unreliant said:

I emailed them about my Membership card not arriving. They replied saying that was because it hadn't been dispatched yet and I'll get it soon after it is. 

I'd put a suitable emoji on now but if I try to open them it locks my browser up every time. @TomF it's all your fault (only kidding probably my crappy Android or Chrome or something).

Same happens to me every time on my phone. 

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48 minutes ago, arrytheb said:

I messaged the SLO on Twitter 2 days ago but not had an acknowledgment. Appreciate it's not the biggest issue going on but it's poor service really. 

it seems that the SLO has been very inactive the last few days- at least based on what we can visibly see.

From Saturday afternoon to now, he appears to have made a grand total of one reply on his account- I mean there could be loads of emails, DMs, phone calls etc but we have no way of knowing- from what we can see it's one visible and direct reply in several days.

https://twitter.com/search?f=tweets&vertical=default&q=bristolcityslo&src=typd

Edited by Mr Popodopolous

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25 minutes ago, Mr Popodopolous said:

it seems that the SLO has been very inactive the last few days- at least based on what we can visibly see.

From Saturday afternoon to now, he appears to have made a grand total of one reply on his account- I mean there could be loads of emails, DMs, phone calls etc but we have no way of knowing- from what we can see it's one visible and direct reply in several days.

https://twitter.com/search?f=tweets&vertical=default&q=bristolcityslo&src=typd

Yeah it's an awkward one isn't it?! I've always been of the mind to stick up for people in these roles as they must get a lot of rubbish to deal with and it's probably pretty thankless. Tbf, he may have had to take time off for some reason and he's just the middle man but I think it's pretty poor from the club 

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10 minutes ago, arrytheb said:

Yeah it's an awkward one isn't it?! I've always been of the mind to stick up for people in these roles as they must get a lot of rubbish to deal with and it's probably pretty thankless. Tbf, he may have had to take time off for some reason and he's just the middle man but I think it's pretty poor from the club 

Agreed- you're right time off and maybe working through catching up on issues could be it. The club though should resource him properly- and that department too. Fairly thankless too I am sure, agreed on that one too.

Edited by Mr Popodopolous
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Mine arrived today, so that's just under 2 weeks it's taken. Hopefully everyone else's will today too. 

It does have the fixture list printed on it too. Thought someone earlier suggested this season's doesnt.

Edited by Loco Rojo

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