Redwhitepurple Posted November 22, 2019 Report Share Posted November 22, 2019 As always, I've felt fans are usually always left behind at Bristol city football club, those who have followed for 25 years and more will understand im sure. Customer services are even worse today than they was back in the 80's and 90's how can that be possible these days. over £10 million proft and they can't afford some more staff on the phone? I post this because i am truly curious if its just me being grumpy or in fact if other fans have been in same boat as me. over one hour waiting time about 18 months ago no reply to simple email about 9 months ago this week a good 40 minutes and before picking up, and as for the staff , thats another story again, atleast back in the day the staff were usually city fans and did the job for the love of the club, right so and so's these days. Link to comment Share on other sites More sharing options...
REDOXO Posted November 22, 2019 Report Share Posted November 22, 2019 Do t bother emailing. I had to email half a dozen times to the email address on both of the City website and the bristol sport website over a several week period. If you want/need anything within two weeks forget it Link to comment Share on other sites More sharing options...
InCyder Posted November 22, 2019 Report Share Posted November 22, 2019 I accidentally missed a season ticket Direct Debit payment last season and I got an email the following day. They can be quick... Link to comment Share on other sites More sharing options...
PhilC Posted November 22, 2019 Report Share Posted November 22, 2019 I'm so glad the football resumes tomorrow.... Link to comment Share on other sites More sharing options...
Monkeh Posted November 22, 2019 Report Share Posted November 22, 2019 59 minutes ago, Redwhitepurple said: As always, I've felt fans are usually always left behind at Bristol city football club, those who have followed for 25 years and more will understand im sure. Customer services are even worse today than they was back in the 80's and 90's how can that be possible these days. over £10 million proft and they can't afford some more staff on the phone? I post this because i am truly curious if its just me being grumpy or in fact if other fans have been in same boat as me. over one hour waiting time about 18 months ago no reply to simple email about 9 months ago this week a good 40 minutes and before picking up, and as for the staff , thats another story again, atleast back in the day the staff were usually city fans and did the job for the love of the club, right so and so's these days. what were you after?, or are you haveing yet another dig Link to comment Share on other sites More sharing options...
reddogkev Posted November 22, 2019 Report Share Posted November 22, 2019 I always phone to buy my tickets as I usually cock it up if I do it on the website, and the staff always answer promptly and sort the transaction with the minimal fuss. I phoned 2 days ago to buy tickets for tomorrow and was only on the line about 7 minutes in all, thought the service was pretty good. Appreciate there will be negative experiences, but it's not all bad ... Link to comment Share on other sites More sharing options...
Monkeh Posted November 22, 2019 Report Share Posted November 22, 2019 2 minutes ago, reddogkev said: I always phone to buy my tickets as I usually cock it up if I do it on the website, and the staff always answer promptly and sort the transaction with the minimal fuss. I phoned 2 days ago to buy tickets for tomorrow and was only on the line about 7 minutes in all, thought the service was pretty good. Appreciate there will be negative experiences, but it's not all bad ... if they phoned today all the ashton gate based staff would of been dealing with killers hospitality this morning Link to comment Share on other sites More sharing options...
slartibartfast Posted November 22, 2019 Report Share Posted November 22, 2019 44 minutes ago, InCyder said: I accidentally missed a season ticket Direct Debit payment last season and I got an email the following day. They can be quick... What do they say?....................".If you think nobody cares, try missing a payment !" Link to comment Share on other sites More sharing options...
Super Posted November 22, 2019 Report Share Posted November 22, 2019 1 hour ago, Redwhitepurple said: As always, I've felt fans are usually always left behind at Bristol city football club, those who have followed for 25 years and more will understand im sure. Customer services are even worse today than they was back in the 80's and 90's how can that be possible these days. over £10 million proft and they can't afford some more staff on the phone? I post this because i am truly curious if its just me being grumpy or in fact if other fans have been in same boat as me. over one hour waiting time about 18 months ago no reply to simple email about 9 months ago this week a good 40 minutes and before picking up, and as for the staff , thats another story again, atleast back in the day the staff were usually city fans and did the job for the love of the club, right so and so's these days. Maybe you just caught them on a busy day Link to comment Share on other sites More sharing options...
JBFC II Posted November 22, 2019 Report Share Posted November 22, 2019 Whenever I’ve rang I’ve always found the staff to be super helpful and friendly. My bet is you rang for Fulham tickets and were told they were only online having waited 40 minutes because of others doing the same... Link to comment Share on other sites More sharing options...
Sir Geoff Posted November 22, 2019 Report Share Posted November 22, 2019 Moan, moan, moan. As others have said probably a bad week to ring with Killers tickets on sale. i rang a couple of times earlier in the season and both times had no trouble getting through. In fact it was so good they forgot to charge me for moving seats (season ticket) Link to comment Share on other sites More sharing options...
Unan Posted November 22, 2019 Report Share Posted November 22, 2019 2 hours ago, Redwhitepurple said: As always, I've felt fans are usually always left behind at Bristol city football club, those who have followed for 25 years and more will understand im sure. Customer services are even worse today than they was back in the 80's and 90's how can that be possible these days. over £10 million proft and they can't afford some more staff on the phone? I post this because i am truly curious if its just me being grumpy or in fact if other fans have been in same boat as me. over one hour waiting time about 18 months ago no reply to simple email about 9 months ago this week a good 40 minutes and before picking up, and as for the staff , thats another story again, atleast back in the day the staff were usually city fans and did the job for the love of the club, right so and so's these days. They saw it was your number & ignored it Link to comment Share on other sites More sharing options...
Pieman Posted November 22, 2019 Report Share Posted November 22, 2019 I’ve always found the service top class and the staff very helpful Link to comment Share on other sites More sharing options...
EmissionImpossible Posted November 22, 2019 Report Share Posted November 22, 2019 Link to comment Share on other sites More sharing options...
bristolcitysweden Posted November 22, 2019 Report Share Posted November 22, 2019 I know the ticket office employees have been stretched to the limits but they still live up to the great standards introduced by Beryl Fudge and here predecessors. Credit to them. Link to comment Share on other sites More sharing options...
Sleepy1968 Posted November 22, 2019 Report Share Posted November 22, 2019 2 hours ago, Monkeh said: what were you after?, or are you haveing yet another dig Dig? Dig? If he digs any more he'll be coming up in the middle of them bush fires. Link to comment Share on other sites More sharing options...
wendyredredrobin Posted November 22, 2019 Report Share Posted November 22, 2019 I find it's best to try and guess when their busy and quiet times will be. avoid ringing around lunch times and and coffee and tea break times around 11 and 3 and you won't go too far wrong. Link to comment Share on other sites More sharing options...
sticks 1969 Posted November 22, 2019 Report Share Posted November 22, 2019 1 hour ago, bristolcitysweden said: I know the ticket office employees have been stretched to the limits but they still live up to the great standards introduced by Beryl Fudge and here predecessors. Credit to them. Bloody hell you posted a positive response Link to comment Share on other sites More sharing options...
Up The City! Posted November 22, 2019 Report Share Posted November 22, 2019 It is hit and miss tbh. Sometimes they reply quickly other times they dont. It took them until Wednesday to reply to my queries regarding disabled tickets for the killers. And only after I followed up my first email with a urgent heading. But tbf they gave me the response I was hoping for. Link to comment Share on other sites More sharing options...
REDOXO Posted November 22, 2019 Report Share Posted November 22, 2019 Where’s Beryl when you need her! Link to comment Share on other sites More sharing options...
Admin phantom Posted November 22, 2019 Admin Report Share Posted November 22, 2019 Technology is not fit for purpose Staff in post have always been top drawer Link to comment Share on other sites More sharing options...
cider-manc Posted November 22, 2019 Report Share Posted November 22, 2019 1 hour ago, phantom said: Technology is not fit for purpose Staff in post have always been top drawer Out of curiosity, What technology do you think isn't fit for purpose? The staff i have always found to be a credit to the club but i understand everyone has a bad day etc so not all customer experiences are always going to be to the expected levels. Link to comment Share on other sites More sharing options...
Admin phantom Posted November 22, 2019 Admin Report Share Posted November 22, 2019 2 hours ago, cider-manc said: Out of curiosity, What technology do you think isn't fit for purpose? The staff i have always found to be a credit to the club but i understand everyone has a bad day etc so not all customer experiences are always going to be to the expected levels. Telephony systems for one Link to comment Share on other sites More sharing options...
Bar BS3 Posted November 23, 2019 Report Share Posted November 23, 2019 5 hours ago, bristolcitysweden said: I know the ticket office employees have been stretched to the limits but they still live up to the great standards introduced by Beryl Fudge and here predecessors. Credit to them. In fairness, Beryl usually had to oversee the sale of about 7,000 tickets, including STH for home matches. Anytime it went significantly above that, you had to take a day off work to queue around the ground..! Link to comment Share on other sites More sharing options...
Up The City! Posted November 23, 2019 Report Share Posted November 23, 2019 2 hours ago, cider-manc said: Out of curiosity, What technology do you think isn't fit for purpose? The staff i have always found to be a credit to the club but i understand everyone has a bad day etc so not all customer experiences are always going to be to the expected levels. I will say, someone I spoke to the other day used words such as sound and sweet. Nice guy but not very professional. Link to comment Share on other sites More sharing options...
miser Posted November 23, 2019 Report Share Posted November 23, 2019 23 minutes ago, Up The City! said: I will say, someone I spoke to the other day used words such as sound and sweet. Nice guy but not very professional. Oh the horror. What is the world coming to Link to comment Share on other sites More sharing options...
WhistleHappy Posted November 23, 2019 Report Share Posted November 23, 2019 5 hours ago, phantom said: Technology is not fit for purpose Staff in post have always been top drawer ….mind you the phone box up our road ain't much better either, I've lot count of how many times I've had to press 'button B' to get my four pennies back because nobody answers their bloody phone. Half the time I end up putting the money back in dialling 16 and listening to The Tremeloes on DialADisk instead... Link to comment Share on other sites More sharing options...
Never to the dark side Posted November 23, 2019 Report Share Posted November 23, 2019 and what was the telephone number used in all the police programmes series in the 1960's? Link to comment Share on other sites More sharing options...
WhistleHappy Posted November 23, 2019 Report Share Posted November 23, 2019 15 minutes ago, Never to the dark side said: and what was the telephone number used in all the police programmes series in the 1960's? umm, 4 4 2 ? Link to comment Share on other sites More sharing options...
Never to the dark side Posted November 23, 2019 Report Share Posted November 23, 2019 incorrect answer NEXT? Link to comment Share on other sites More sharing options...
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