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Ticket checking


Go to solution Solved by JerrySLO,

Question

Hi,

Yet again there was a steward at the bottom of the steps leading into the Lower Lansdown asking to see tickets. I wasn't asked this week but have been in the past, although I have never shown it. This clearly annoys people and I again saw an argument between the steward and a fan who was obviously annoyed at being asked.  I queried with the steward why he wanted to see the tickets he did not seem to know and said he had been told to see all the tickets. If, as it seems all he was doing was checking tickets, then what is the point?  You cannot get into the concourse without having a ticket.

Why does this happen?

Why is it not done in a more customer friendly way?

Edited by Drew Peacock
Correcting grammar.
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The reason stewards will check tickets at the steps in the Lower Lansdown is because there are a number of fans who have tickets for the Dolman & South Stand who try and sit in there.

This should be done in a friendly way as you pointed out and I will mention this to the Head of Security.

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