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Sky sports and coverage of the Premier League


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1 hour ago, Bob Taylor is GOD said:

Just phoned SKY, straight through and cancelled sports with immediate effect.

Couldn't have been easier 😊

Cancelled?  or paused (as per the Sky statement posted in the thread?).  Are you on a contract?

Do tell

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1 hour ago, Bob Taylor is GOD said:

Just phoned SKY, straight through and cancelled sports with immediate effect.

Couldn't have been easier 😊

I just did the same - but after a 30 min wait......... I’ll resign Sky Sports when everything is back to normal.

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Got a problem with BT sport tho. Finally got thru after  another 30min wait, gave them my details and they have no record of them.....ffs............:disapointed2se:

Still sending my bill tho.......and then I got cut off.......jeez.......bloody pain in the ass. Easier to just pop up the bank and cancel the direct debit..

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1 hour ago, CodeRed said:

Cancelled?  or paused (as per the Sky statement posted in the thread?).  Are you on a contract?

Do tell

I chose to cancel rather than suspend. 

I'm on 18 month contract.

41 minutes ago, Drew Peacock said:

What number did you use?

I used 0333 759 4030

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2 hours ago, citysimmo said:

Apparently you will be able to pause subscriptions online from Friday, you can cancel now on the phone but you may not get the same deal(s) when you want to switch back on

:laugh: i hadn't even thought about cancelling it until i noticed this thread...

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9 minutes ago, Galway Red said:

Don't know if I mentioned it but I successfully cancelled my sky sports with Virgin yesterday

Don't really want to cancel , I wouldn't save that much and I'd lose discounts when it restarts. I will try and contact them and see what they come up with.

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10 hours ago, Davefevs said:

I’m gonna wait until Sky offer online cancellation of sports channels on Friday, and see how it affects other discounts.

My thoughts too.

Even glimpses of old matches is a kind of relief at the moment 

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22 hours ago, TomF said:

Because they want to talk you out of it - standard sky practice.  Same with any cancellation.  They could make it so simple but they won't. 

Don't blame you for thinking it in this day and age but that's not actually true - our main site in London has been closed to all-but broadcast essential staff since Monday. One call centre in Cardiff was shut from last week when a worker started developing symptoms.

Most people are still working from home and I don't know how the call centres are dealing with that, but I can't imagine it's at all straightforward and pretty sure it's unprecedented. Equally setting up an online refund option from scratch within three days of the PL being postponed, which will generate significant traffic, is quite a challenge during Coronavirus.

Edited by RonWalker
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Just had this email:



In such challenging times, we wanted to let you know what we're doing at Sky to keep you connected to what matters, when it matters most.

Our first priority is ensuring our customers continue to get the very best service we can provide. We'd love more people to experience Sky, but for the time being, we're focusing our attention and resources on making sure we do our very best for our existing customers. Whether this is prioritising the calls coming into our call centres, improving our online service, or sending our engineers on visits to your home to keep your services up and running.

With us all likely to be spending more time at home in the coming months, we're also doing a few extra things to make your Sky TV experience even better.

We're making Sky Go Extra available to all our customers for free, so busy homes will have access to Sky TV on three screens at the same time.

We're launching three new channels this Spring – Sky History, Sky Nature and Sky Documentaries – providing high quality factual programmes that can help educate as well as entertain.

 

Because going out to the cinema may not be possible for a while, we're bringing the cinema to you, by making a range of movies available in your home through Sky Store, on the same day as the global premieres.

 

We're bringing YouTube kids and Disney+ to Sky Q in the coming weeks, so you and your family have even more entertainment choices.

While we expect that many of the recently postponed sports events will eventually go ahead, if you wish to pause your sports subscription you will not be charged a fee to do so or be held to any notice period. Meanwhile, we continue to provide high quality content across all of our 11 sports channels.

We also appreciate that staying connected is crucial at a time like this, so we're making sure our Broadband, Talk and Mobile services are as reliable as they can possibly be:

The Broadband, Talk and Mobile networks have been designed to handle high traffic peaks at all times of the day and night and our network engineers are working hard to ensure they are tested, monitored and improved 24/7.

To make it easier for you to keep in touch with your loved ones without worrying about costs - especially if you are self-isolating or reducing social contact - calls to UK landlines at any time of day will be free for our existing Sky Talk customers from this weekend to the end of April.

With the prospect of many of us working from home, we want our existing Sky Mobile customers to be able to access the internet without worrying about running out of data. So, we'll soon be adding a 10GB data boost into the Piggybanks of all of our customers, free of charge. This can be shared across all the SIMs on your account.

Thanks for your continued loyalty to Sky. In these tough times, we want you to know that you can rely on us to keep you connected to whatever matters most to you, when it matters most.

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2 hours ago, phantom said:

While we expect that many of the recently postponed sports events will eventually go ahead, if you wish to pause your sports subscription you will not be charged a fee to do so or be held to any notice period. Meanwhile, we continue to provide high quality content across all of our 11 sports channels.

Thanks for your continued loyalty to Sky. In these tough times, we want you to know that you can rely on us to keep you connected to whatever matters most to you, when it matters most.

I phoned Sky yesterday and wasn’t offered the opportunity to pause my SP subscription so I had no choice but to cancel it. I had exactly the same response from BT. No pause option so I had to cancel that as well.............:dunno:

I’ll resign when sport restarts again.

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Yeah just paused mine online too. 

I may have misread the message as it disappeared quickly but I thought it said all 11 channels and recordings will still be available. 

Whatever, a good service from Sky, fair play

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8 minutes ago, ralphindevon said:

Yeah just paused mine online too. 

I may have misread the message as it disappeared quickly but I thought it said all 11 channels and recordings will still be available. 

Whatever, a good service from Sky, fair play

Just done it too:

6F606201-95C3-484E-BDD1-28788F3F81D6.thumb.jpeg.547c835b5eaa5ec987dd9673334bbd2c.jpeg

Got to say, fair play to Sky.....leaving channels and recordings on too.

👍🏻👍🏻👍🏻

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