Clutton Caveman Posted March 24, 2020 Report Share Posted March 24, 2020 Having suspended my Sky Sport package in 2 mins on line (they will turn it on automatically when sport returns) I tried to cancel my BT sport subscription I went on line and found that every other function was available online, but to cancel you needed to call an 0800 number. First you get a message saying that you will be able to watch the sports when they return (wow thanks we pay a 12 month subscription anyway) then they say if competitions are cancelled they will conatct the organiser to discuss some sort of rebate) I then got the message that the wait was 30 mins becuase they were short staffed due to the virus ( all the more reason to allow cancellation online) after 8 mins the line dropped out. Called again went through the whole excercise and the line dropped out again. I think that when companies act in this way during such a crisis they need to be named and shamed I will now cancel the direct debit Link to comment Share on other sites More sharing options...
Davefevs Posted March 24, 2020 Report Share Posted March 24, 2020 Agree it’s really poor....but we now know the companies that want to do the best things for their customers and those that don’t. I doubt many of us thought Sky would come out of this in a positive light, but they were pro-active and did the right thing. BT are showing the opposite. Link to comment Share on other sites More sharing options...
CodeRed Posted March 24, 2020 Report Share Posted March 24, 2020 I read in the Guardian last Friday that the reason Rugby Premiership only suspended - not cancelled - the season util Apr 24 was that there was pressure from sponsers BT who did not want to pay out any refunds to subscribers. ... This is the direct quote from the article in the Guardian A reason the Premiership did not suspend the tournament beyond 24 April was a concern raised at a meeting last week that BT would lose subscriptions if viewers felt they would not see any action until next season and may look to seek a rebate Clearly BT are trying to hold onto our money, as you can't have a football subscription only (like Sky) with BT, so as long as there's the pretence that one of their sports (RU) will return they'll hold onto the money. Link to comment Share on other sites More sharing options...
cityloyal473 Posted March 24, 2020 Report Share Posted March 24, 2020 I phoned Sky yesterday to cancel the sports package. They could not do enough for me. By the time the call had finished I had cheaper internet, a better TV package, suspension of my sports package and had cut my bill by more than 30%. Hats off to them; I actually expected them to make me jump through hoops to get anything done but they were very accommodating. The Coronavirus will make or break a lot of companies and individuals. Richard Branson, Mike Ashley and the tit from Wetherspoons are three that immediately spring to mind. They've acted like the money grabbing tossers they are and I hope it bites them on the ass whenever this blows over. Link to comment Share on other sites More sharing options...
NOTBLUE Posted March 24, 2020 Report Share Posted March 24, 2020 Have tried to pause my Sky Sports subscription online for the last 4 days,can’t do it due to technical difficulties,will have to try over the phone later Link to comment Share on other sites More sharing options...
cityloyal473 Posted March 24, 2020 Report Share Posted March 24, 2020 1 minute ago, NOTBLUE said: Have tried to pause my Sky Sports subscription online for the last 4 days,can’t do it due to technical difficulties,will have to try over the phone later Get on the phone with them mate. They sorted me right out (and I did that after my brother said he'd had a positive experience with them). Link to comment Share on other sites More sharing options...
NOTBLUE Posted March 24, 2020 Report Share Posted March 24, 2020 2 minutes ago, cityloyal473 said: Get on the phone with them mate. They sorted me right out (and I did that after my brother said he'd had a positive experience with them). Will do 473 Link to comment Share on other sites More sharing options...
CodeRed Posted March 24, 2020 Report Share Posted March 24, 2020 8 minutes ago, cityloyal473 said: I phoned Sky yesterday to cancel the sports package. They could not do enough for me. By the time the call had finished I had cheaper internet, a better TV package, suspension of my sports package and had cut my bill by more than 30%. Hats off to them; I actually expected them to make me jump through hoops to get anything done but they were very accommodating. Didn't they offer to throw in some free toilet rolls as well ? The least I would have expected Link to comment Share on other sites More sharing options...
BS15_RED Posted March 24, 2020 Report Share Posted March 24, 2020 Having had family members and friends that have worked in different divisions of BT, I can confirm that they’re an absolute shithouse of an organisation. Link to comment Share on other sites More sharing options...
wayne allisons tongues Posted March 24, 2020 Report Share Posted March 24, 2020 1 hour ago, Clutton Caveman said: Having suspended my Sky Sport package in 2 mins on line (they will turn it on automatically when sport returns) I tried to cancel my BT sport subscription I went on line and found that every other function was available online, but to cancel you needed to call an 0800 number. First you get a message saying that you will be able to watch the sports when they return (wow thanks we pay a 12 month subscription anyway) then they say if competitions are cancelled they will conatct the organiser to discuss some sort of rebate) I then got the message that the wait was 30 mins becuase they were short staffed due to the virus ( all the more reason to allow cancellation online) after 8 mins the line dropped out. Called again went through the whole excercise and the line dropped out again. I think that when companies act in this way during such a crisis they need to be named and shamed I will now cancel the direct debit Go careful cancelling the direct debit. Tried that before when cancelled with them, had introductory offer and price shot up. They wouldn’t let me cancel said had o pay 3 months up or give 3 months notice. Told them they can’t put up price without warning they said was in contract they don’t have to remind you when price changes. Refused to pay and within 2 weeks had a letter off debt collection agency saying I owed BT money pay BT within 14 days or be charged stupid money via the agency. Go careful just cancelling direct debit, I have never used BT since for anything due to the service and way was treated. Link to comment Share on other sites More sharing options...
Davefevs Posted March 24, 2020 Report Share Posted March 24, 2020 52 minutes ago, NOTBLUE said: Have tried to pause my Sky Sports subscription online for the last 4 days,can’t do it due to technical difficulties,will have to try over the phone later Try clearing cookies. Link to comment Share on other sites More sharing options...
Admin Maesknoll Red Posted March 24, 2020 Admin Report Share Posted March 24, 2020 For Virgin customers, you can pause Sky online: https://www.virginmedia.com/pauseskysports Link to comment Share on other sites More sharing options...
NOTBLUE Posted March 24, 2020 Report Share Posted March 24, 2020 28 minutes ago, Davefevs said: Try clearing cookies. I’ll get my son to do it Link to comment Share on other sites More sharing options...
Admin phantom Posted March 24, 2020 Admin Report Share Posted March 24, 2020 43 minutes ago, Davefevs said: Try clearing cookies. Clearing my cache sorted my problem Link to comment Share on other sites More sharing options...
Clutton Caveman Posted March 24, 2020 Author Report Share Posted March 24, 2020 1 hour ago, cityloyal473 said: Get on the phone with them mate. They sorted me right out (and I did that after my brother said he'd had a positive experience with them). Tried twice both times line went dead after 8 mins Now just cancelled the direct debit Link to comment Share on other sites More sharing options...
Murraysrightplum Posted March 24, 2020 Report Share Posted March 24, 2020 1 hour ago, CodeRed said: Didn't they offer to throw in some free toilet rolls as well ? The least I would have expected Offered to wipe by the sounds of it! Link to comment Share on other sites More sharing options...
Coppello Posted March 24, 2020 Report Share Posted March 24, 2020 @Davefevs did you get an email confirming that it had been frozen? I did it when it had first been announced but haven't received any confirmation. Link to comment Share on other sites More sharing options...
Davefevs Posted March 24, 2020 Report Share Posted March 24, 2020 10 minutes ago, Coppello said: @Davefevs did you get an email confirming that it had been frozen? I did it when it had first been announced but haven't received any confirmation. No, but I’ve checked my bill online and it shows there. Link to comment Share on other sites More sharing options...
Robbored Posted March 24, 2020 Report Share Posted March 24, 2020 This Sky and BT sports it’s bloody confusing! Neither offered me a suspended account so I had no choice to cancel both. Now I read in here that others have been able to pause their package. I was planning to phone Sky but realised I’d be on the phone for ages. I’ll probably ring them later. Link to comment Share on other sites More sharing options...
Davefevs Posted March 24, 2020 Report Share Posted March 24, 2020 3 minutes ago, Robbored said: This Sky and BT sports it’s bloody confusing! Neither offered me a suspended account so I had no choice to cancel both. Now I read in here that others have been able to pause their package. I was planning to phone Sky but realised I’d be on the phone for ages. I’ll probably ring them later. Might be worth trying sky online chat. Link to comment Share on other sites More sharing options...
redcityman Posted March 24, 2020 Report Share Posted March 24, 2020 2 hours ago, BS15_RED said: Having had family members and friends that have worked in different divisions of BT, I can confirm that they’re an absolute shithouse of an organisation. Years ago had a row over a bill with BT over dial up internet charges, charges for when i was supposedly online, but wasn't even in the country. Payed up to avoid extra charges and a black mark against my credit and swore then i would never go back, 20 odd years later i still wouldn't touch them with someone elses barge pole. Link to comment Share on other sites More sharing options...
McNasty Filth Posted March 24, 2020 Report Share Posted March 24, 2020 So can you cancel BT sport through Virgin and have them do it? Link to comment Share on other sites More sharing options...
Admin phantom Posted March 24, 2020 Admin Report Share Posted March 24, 2020 54 minutes ago, Robbored said: This Sky and BT sports it’s bloody confusing! Neither offered me a suspended account so I had no choice to cancel both. Now I read in here that others have been able to pause their package. I was planning to phone Sky but realised I’d be on the phone for ages. I’ll probably ring them later. Hate to say you probably reacted too quickly They wont offer you a suspension offer if you had already been in touch to cancel Try live chat through the app Link to comment Share on other sites More sharing options...
Mr Popodopolous Posted March 24, 2020 Report Share Posted March 24, 2020 Two points here. 1) BT are not acting positively. However consider that businesses will always look to try and retain customers/'accounts' where possible. However 2) what @CodeRed said sounds absolutely right. IF seasons are cancelled for example, in football and I guess rugby too, there would be potential for almighty legal and financial wrangling. All rightly in a deep freeze atm but dormant, below the surface. Link to comment Share on other sites More sharing options...
Robbored Posted March 24, 2020 Report Share Posted March 24, 2020 22 minutes ago, phantom said: Hate to say you probably reacted too quickly They wont offer you a suspension offer if you had already been in touch to cancel Try live chat through the app That’s my beef Phants - I cancelled because neither Sky or BT would offer pause as an option. I felt that I didn’t really have a choice. Link to comment Share on other sites More sharing options...
Markman Posted March 24, 2020 Report Share Posted March 24, 2020 2 minutes ago, Robbored said: That’s my beef Phants - I cancelled because neither Sky or BT would offer pause as an option. I felt that I didn’t really have a choice. I had a nightmare with both - early days - seems they are more considered in their approach now but like you I felt I had to do something early and both were pretty appalling Link to comment Share on other sites More sharing options...
h hills left shoe Posted March 24, 2020 Report Share Posted March 24, 2020 2 hours ago, Maesknoll Red said: For Virgin customers, you can pause Sky online: https://www.virginmedia.com/pauseskysports Thanks for putting this on otib. I've just paused mine! Link to comment Share on other sites More sharing options...
Admin Maesknoll Red Posted March 24, 2020 Admin Report Share Posted March 24, 2020 6 minutes ago, h hills left shoe said: Thanks for putting this on otib. I've just paused mine! Did mine this morning. Link to comment Share on other sites More sharing options...
mozo Posted March 24, 2020 Report Share Posted March 24, 2020 I think BT is embedded in my Virgin account at no extra cost and therefore can't be cancelled. If that's the case, are Virgin customers free to cancel the service any time regardless of contract? Link to comment Share on other sites More sharing options...
McNasty Filth Posted March 24, 2020 Report Share Posted March 24, 2020 got cut off from virgin after 36 mins!! Funny how these people fall back on COVID when informing of short staff, but cant put things in place with all the tech they have to allow people to work from home!!!!! Link to comment Share on other sites More sharing options...
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