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BT Sport. What a disgrace


Clutton Caveman

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46 minutes ago, mozo said:

I think BT is embedded in my Virgin account at no extra cost and therefore can't be cancelled. 

If that's the case, are Virgin customers free to cancel the service any time regardless of contract?

Yeah, I think that's the same with mine. Pretty sure BT sport is free included in the package I pay for (ironic but you know what I mean). Now it's making me wonder if thats possible. If BT sport isn't free with some Virgin packages I'm inclined to 'pause/suspend' mine too.

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2 hours ago, redcityman said:

Years ago had a row over a bill with BT over dial up internet charges, charges for when i was supposedly online, but wasn't even in the country. 

Payed up to avoid extra charges and a black mark against my credit and swore then i would never go back, 20 odd years later i still wouldn't touch them with someone elses barge pole. 

I won't deal with BT directly either, since they screwed up my direct debit time and time again (probably 20 odd years ago now).

My BT Sports package is via Plusnet. A bit of a wait to get through to them yesterday, but they suspended the BT Sport package until the sport returns, without any issue. I guess some others may disagree, but I have found Plusnet to be a very reliable and helpful provider, since I dropped BT all those years ago. 

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7 hours ago, Clutton Caveman said:

Having suspended my Sky Sport package in 2 mins on line (they will turn it on automatically when sport returns) I tried to cancel my BT sport subscription

I went on line and found that every other function was available online, but to cancel you needed to call an 0800 number. First you get a message saying that you will be able to watch the sports when they return (wow thanks we pay a 12 month subscription anyway) then they say if competitions are cancelled they will conatct the organiser to discuss some sort of rebate) I then got the message that the wait was 30 mins becuase they were short staffed due to the virus ( all the more reason to allow cancellation online) after 8 mins the line dropped out. Called again went through the whole excercise and the line dropped out again.

I think that when companies act in this way during such a crisis they need to be named and shamed

I will now cancel the direct debit

 

Yep , I’ve done the same. Direct debit cancelled, **** them

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I don't know why but I only pay £4.99 a month for BT sport (I seem to be only able to access it through the BT website and watch on the laptop). I am reluctant to cancel or suspend it as I am sure it will be much more expensive in 6 months time.

Now TV Sports was a sinch to cancel.

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20 hours ago, The Gasbuster said:

I won't deal with BT directly either, since they screwed up my direct debit time and time again (probably 20 odd years ago now).

My BT Sports package is via Plusnet. A bit of a wait to get through to them yesterday, but they suspended the BT Sport package until the sport returns, without any issue. I guess some others may disagree, but I have found Plusnet to be a very reliable and helpful provider, since I dropped BT all those years ago. 

I was with Plusnet for broadband a few years back (10 years?) For a about 3 years.

Found them great. Good product, good customer service etc

I then had loads of issues with both the product and the customer service. Funny, it was not long after BT bought them out. Imagine the chances! ?

Just paused my Sky Sports subscription too, cheers for the heads up guys! Googled it, followed the link and it took literally 2mins.

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22 hours ago, Loco Rojo said:

Yeah, I think that's the same with mine. Pretty sure BT sport is free included in the package I pay for (ironic but you know what I mean). Now it's making me wonder if thats possible. If BT sport isn't free with some Virgin packages I'm inclined to 'pause/suspend' mine too.

I checked Virgin's early cancellation policy and they claim on their T&Cs that they might make you pay up the remainder of the contract, which is 10 months for me. This was their standard wording pre-Covid though mind.

I personally think I'd survive with freeview+Netflix+Prime for the next 6 months 

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On 24/03/2020 at 10:59, BS15_RED said:

Having had family members and friends that have worked in different divisions of BT, I can confirm that they’re an absolute shithouse of an organisation.

missus and I both worked for BT...............your words are true.   She got fed up after one year. I was a manager and ended up with a nervous breakdown due to their 'swimming in minestrone soup' way of doing things. They insisted I took 6 months off if I saw a BT Counsellor which I did, got back to an arsewipe level 2 who told me my job was redundant and I had to go into the NEP ( Non Effective Pool ) which meant I had to accept any job within BT, anywhere, so I was forced to leave. Never been a customer since and never will.

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Get rid, and get a firestick with IPTV on, has everything you need if you don't mind watching a little bit behind "live". Can get for about a fiver a month... Allegedly.

Prem games, iFollow, PPV boxing etc

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Sky brilliant . 4 days ago I paused Sky Sports and added Movies . Net reduction £13  per month . Very helpful guy on the phone. No waiting.

BT Sports on the other hand …….  Have tried for 4 days to cancel  over the phone (only way 0800 number). Over 30 minutes each  day ,still waiting !

Ironic for BT not to answer phones. Its their core business. 

Will never get BT Sports again when I'm finally able to cancel;. Totally unsatisfactory and non existent customer service 

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Great of Sky to allow suspension of Sky Sports during Covid-19.  They are though pretty ruthless and I suspect they knew that by doing so, it would cause BT Sport more financial difficulties than themselves if they followed suit, potentially making it easier maybe to win back Champions League/Rugby Premiership in the future?

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philip.jansen@bt.com

Email for the Chief Exec, who when I emailed very recently about their crap broadband service/speeds, and lack of customer service (which seems to be directed to a hub somewhere  across the other side of the world) had a response within about half an hour from someone on his behalf (pre Covid mind).

Launched an investigation and got answers. Not necessarily decent ones as it links with Openreach who are "looking into the possibility of getting fibre installed in your area ASAP".

Feel free to email....

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4 hours ago, Taz said:

philip.jansen@bt.com

Email for the Chief Exec, who when I emailed very recently about their crap broadband service/speeds, and lack of customer service (which seems to be directed to a hub somewhere  across the other side of the world) had a response within about half an hour from someone on his behalf (pre Covid mind).

Launched an investigation and got answers. Not necessarily decent ones as it links with Openreach who are "looking into the possibility of getting fibre installed in your area ASAP".

Feel free to email....

Good shout.

Is there a standard customer service email? Can't find one funnily enough!

Like everyone else seems to be - I'm on the phone every day and on constant hold or cut off.

Need to change our broadband subscription.

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On 24/03/2020 at 18:28, Clutton Caveman said:

Having suspended my Sky Sport package in 2 mins on line (they will turn it on automatically when sport returns) I tried to cancel my BT sport subscription

I went on line and found that every other function was available online, but to cancel you needed to call an 0800 number. First you get a message saying that you will be able to watch the sports when they return (wow thanks we pay a 12 month subscription anyway) then they say if competitions are cancelled they will conatct the organiser to discuss some sort of rebate) I then got the message that the wait was 30 mins becuase they were short staffed due to the virus ( all the more reason to allow cancellation online) after 8 mins the line dropped out. Called again went through the whole excercise and the line dropped out again.

I think that when companies act in this way during such a crisis they need to be named and shamed

I will now cancel the direct debit

 

Agree 100% . There are far too many companies where the obfuscation is borderline illegal in my view.

They hide phone numbers. So tell me where is this wonderful customer service you talk about when you do not even publish a phone number? The hypocrisy, the disingenuity and the sharp practice of many of these large companies is shameful.

Cancelling a direct debit is absolutely the only way many times to get noticed. It's pathetic it truly is and I think modern technology has oddly set us significantly backwards in many respects when it comes to customer service. 

And just to add, per Taz remarks, I did the same. I searched and found a whole bunch of emails for top execs and even CEOs at both Apple and a major utilities company I forget the name of and through that was given swift compensation and rectification of errors. But it should not be that way. I have since decided to cease buying Apple products.. their quality has nose dived since Steve Jobs passed away and their service level is heading the same way likely because they are swamped now with faulty kit.

 

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1 hour ago, Pickle Rick said:

Good shout.

Is there a standard customer service email? Can't find one funnily enough!

Like everyone else seems to be - I'm on the phone every day and on constant hold or cut off.

Need to change our broadband subscription.

I couldn't either...

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18 hours ago, wood_red said:

Get rid, and get a firestick with IPTV on, has everything you need if you don't mind watching a little bit behind "live". Can get for about a fiver a month... Allegedly.

Prem games, iFollow, PPV boxing etc

I know loads of people who that system and all swear by it ( allegedly) and there’s 176 porn channels, if you like that sort of thing 

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6 hours ago, havanatopia said:

Agree 100% . There are far too many companies where the obfuscation is borderline illegal in my view.

They hide phone numbers. So tell me where is this wonderful customer service you talk about when you do not even publish a phone number? The hypocrisy, the disingenuity and the sharp practice of many of these large companies is shameful.

Cancelling a direct debit is absolutely the only way many times to get noticed. It's pathetic it truly is and I think modern technology has oddly set us significantly backwards in many respects when it comes to customer service. 

And just to add, per Taz remarks, I did the same. I searched and found a whole bunch of emails for top execs and even CEOs at both Apple and a major utilities company I forget the name of and through that was given swift compensation and rectification of errors. But it should not be that way. I have since decided to cease buying Apple products.. their quality has nose dived since Steve Jobs passed away and their service level is heading the same way likely because they are swamped now with faulty kit.

 

Welcome to modern capitalism. Can certainly be hard to find numbers but hey that's how it goes.

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