Admin phantom Posted June 11, 2020 Admin Report Share Posted June 11, 2020 50 minutes ago, S25loyal said: They are ignoring the fact hoping it will go away. You missed the line at the start "In my opinion" Link to comment Share on other sites More sharing options...
Admin phantom Posted June 11, 2020 Admin Report Share Posted June 11, 2020 To put this in a bit of context GWR advised me that they would pay me back the outstanding value of my annual rail ticket back in March I only got notified this week that it is being processed.£720.10 to come back minus a TEN POUND handling fee !!! Almost three months to the day I'm a long way from getting worried about my refund from City that for my seat equates to (5 x £19) £95 Less a handling charge that they are bound to add on Link to comment Share on other sites More sharing options...
Laner Posted June 11, 2020 Report Share Posted June 11, 2020 Perhaps everyone at the club are all too focused on the silly cider World Cup Twitter thing and simply can't spare the time on matters concerning supporters!!?? Link to comment Share on other sites More sharing options...
Laner Posted June 11, 2020 Report Share Posted June 11, 2020 55 minutes ago, italian dave said: Ah, ok, when you said everyone who has renewed I thought you were talking about next season games! This seems a little more generous! Personally, I've written off this season ticket in my mind already, although Like @Davefevs will expect the car parking to be refunded, if only because I expect City haven't had to pay Ashton School. The school should live stream images of the car park and then charge City the same money... same as what we're getting (until we hear otherwise). Link to comment Share on other sites More sharing options...
Mr Popodopolous Posted June 11, 2020 Report Share Posted June 11, 2020 @phantom The first?? 2/3 of clubs have announced the pro rata refund or are in the process of doing so. @Blagdon red has posted a number of helpful summaries in the thread. Can't disagree about goodwill either, @Davefevs Link to comment Share on other sites More sharing options...
wendyredredrobin Posted June 11, 2020 Report Share Posted June 11, 2020 The Club have to offer a pro rata refund, otherwise they are in breach of consumer law and will be sued. They know this and therefore they will offer a refund, though will of course offer other options. Link to comment Share on other sites More sharing options...
Bob Turnip Posted June 11, 2020 Report Share Posted June 11, 2020 I've just had an email from Supporter Services stating... "Thank you for your email. I’m told something official should be released tomorrow through our official media channels. Thank you for your patience Kind regards Supporter Services" Link to comment Share on other sites More sharing options...
WestonRobin Posted June 11, 2020 Report Share Posted June 11, 2020 Wouldn’t get your hopes up of finding out anything soon...Bristol Sport are still refusing to refund tickets for individual Basketball games when the season was cancelled 10 days ago!!! Link to comment Share on other sites More sharing options...
Vincent Vega Posted June 11, 2020 Report Share Posted June 11, 2020 2 hours ago, phantom said: To put this in a bit of context GWR advised me that they would pay me back the outstanding value of my annual rail ticket back in March I only got notified this week that it is being processed.£720.10 to come back minus a TEN POUND handling fee !!! Almost three months to the day I'm a long way from getting worried about my refund from City that for my seat equates to (5 x £19) £95 Less a handling charge that they are bound to add on I actually don't care about the refund I'm happy to take the TV option. However if City charge a handling fee to give someone they're own money back I'd be frothing... Link to comment Share on other sites More sharing options...
t_b Posted June 11, 2020 Report Share Posted June 11, 2020 44 minutes ago, Bob Turnip said: I've just had an email from Supporter Services stating... "Thank you for your email. I’m told something official should be released tomorrow through our official media channels. Thank you for your patience Kind regards Supporter Services" Only taken them a week to collate all the queries and get the promised FAQ together then. What happens if/when the club do nothing about offering refunds and the games commence? Presumably the link will arrive for Blackburn game with accompanying t&cs saying if you then use the link for the Blackburn game they’ll claim you’ve accepted the streaming no refunds thank you very much. Or would the clubs technical breach of contract only kick in when we can’t attend v Wednesday on the 28th? Link to comment Share on other sites More sharing options...
Fatalist Posted June 11, 2020 Report Share Posted June 11, 2020 3 hours ago, wayne allisons tongues said: Longer the club take the more money in the bank collecting interest. 0.01 percent. Link to comment Share on other sites More sharing options...
CodeRed Posted June 11, 2020 Report Share Posted June 11, 2020 32 minutes ago, Bob Turnip said: I've just had an email from Supporter Services stating... "Thank you for your email. I’m told something official should be released tomorrow through our official media channels. Thank you for your patience Kind regards Supporter Services" This is correct, someone connected to BS has sent me an advanced copy of the refund process. Season 2019/20 Season Ticket Refund Process · Bristol Sport urges all Season Card to use the BCTV vouchers and support the team in their home. Please do not claim a cash refund unless necessary · If you require a refund please call our dedicated refund line which will be staffed between 9.00am and 10.00 am on Monday and Tuesday only due to staff and COVIV-19 issues · A paper refund application form will be posted second class within 6 weeks of your telephone application date · The application form will need your Season Card number, Name, Address, DOB, Mother’s maiden name and the name of your first pet, A copy of your passport or other photo ID and be witnessed by an MP, Your GP, or a senior member of the Judiciary. We understand this may be slightly inconvenient, but we take the protection of you data very seriously. · Upon receipt of the application forms will be scrutinised, subjected to an audit process, and processed with 8 weeks. · For Data Protection and security reasons we are regretfully not able to credit your bank account, credit card, or issue cheques. Crossed Postal Orders, valid for 7 days only, will be mailed and may be encashed at a Crown Post Office upon production of photo ID and a letter of authority signed by a BCFC official. There will be a separate process required to obtain these letters which will be issued in due course. · This simple process will be in force for 2019/20 refunds only. A more rigorous process will be issued for 2020/21 after guidance from the EFL. Link to comment Share on other sites More sharing options...
SC&T Board Members Blagdon red Posted June 11, 2020 SC&T Board Members Report Share Posted June 11, 2020 Championship clubs offering cash refunds now up to 17. Charlton are the latest to confirm this. Link to comment Share on other sites More sharing options...
Admin phantom Posted June 11, 2020 Admin Report Share Posted June 11, 2020 Just now, Blagdon red said: Championship clubs offering cash refunds now up to 17. Charlton are the latest to confirm this. Are the SC&T involved with any discussions at present @Blagdon red? Link to comment Share on other sites More sharing options...
Tinmans Love Child Posted June 11, 2020 Report Share Posted June 11, 2020 3 hours ago, wayne allisons tongues said: Longer the club take the more money in the bank collecting interest. With the interest rates at 0.1% I don’t think this is really a driver for the club to delay Link to comment Share on other sites More sharing options...
SC&T Board Members Blagdon red Posted June 11, 2020 SC&T Board Members Report Share Posted June 11, 2020 1 minute ago, phantom said: Are the SC&T involved with any discussions at present @Blagdon red? We have made our views known several times and via various channels, but the club has not shared their thinking on this with us. Link to comment Share on other sites More sharing options...
Sleepy1968 Posted June 11, 2020 Report Share Posted June 11, 2020 49 minutes ago, CodeRed said: This is correct, someone connected to BS has sent me an advanced copy of the refund process. Season 2019/20 Season Ticket Refund Process · Bristol Sport urges all Season Card to use the BCTV vouchers and support the team in their home. Please do not claim a cash refund unless necessary · If you require a refund please call our dedicated refund line which will be staffed between 9.00am and 10.00 am on Monday and Tuesday only due to staff and COVIV-19 issues · A paper refund application form will be posted second class within 6 weeks of your telephone application date · The application form will need your Season Card number, Name, Address, DOB, Mother’s maiden name and the name of your first pet, A copy of your passport or other photo ID and be witnessed by an MP, Your GP, or a senior member of the Judiciary. We understand this may be slightly inconvenient, but we take the protection of you data very seriously. · Upon receipt of the application forms will be scrutinised, subjected to an audit process, and processed with 8 weeks. · For Data Protection and security reasons we are regretfully not able to credit your bank account, credit card, or issue cheques. Crossed Postal Orders, valid for 7 days only, will be mailed and may be encashed at a Crown Post Office upon production of photo ID and a letter of authority signed by a BCFC official. There will be a separate process required to obtain these letters which will be issued in due course. · This simple process will be in force for 2019/20 refunds only. A more rigorous process will be issued for 2020/21 after guidance from the EFL. Am I to understand that the option of a Woolworths or Rumbelows voucher has been recinded then? Link to comment Share on other sites More sharing options...
SC&T Board Members Blagdon red Posted June 11, 2020 SC&T Board Members Report Share Posted June 11, 2020 18 out of 24 now. Cardiff City: https://www.cardiffcityfc.co.uk/news/update-season-ticket-holders-match-ticket-purchasers While their refund is a pro rata ticket office credit, not cash, I guess most fans spend the equivalent pro rata amount on tickets during a season, so it is as good as. It also includes the streamed matches. Link to comment Share on other sites More sharing options...
Bristol Rob Posted June 11, 2020 Report Share Posted June 11, 2020 With so many other clubs having told supporters how to claim refunds etc, in a timely way, even going as far as to give people a range of option to pick from, all City have managed on to mention streaming via a new platform. City and new technologies have never sat well together, and the wall of silence just encourages more people to opt for a refund, especially if they are owed more as a refund than the tenner a game cost of streaming is going to be. Once again, City seem determined to frustrate fans that they will take the best option for them and not the club. Link to comment Share on other sites More sharing options...
Loco Rojo Posted June 11, 2020 Report Share Posted June 11, 2020 It baffles me how this club (or business) can get it so wrong. We're not talking about a complex message that needs to be constructed, reviewed by 30 stakeholders, re-written, run past legal 10 times, re-written then given to Patrick Bateman to choose the card quality its printed on. This business has departments and hundreds of staff for this kind of thing and yet the communication for so long has been poor. Yes, some staff may be furloughed but not all are. Like others have said, the fact that they have come out to mention the streaming option clearly shows they are considering at least one option and so staff are clearly actively working to look at this but to not; a) give out a holding message, or b) not release a number of options as other clubs have done yet is just bizzare. I'm not going to wholly slate the club as these are unusual times which are outside of their control BUT communication to at least acknowledge your customers is basic stuff and can make such a difference - especially when this club and its fans need to come together and feel like one right now. I genuinely struggle to understand or can find a justifiable reason why City consistently get timing of communication so wrong. It really isn't difficult. One person could write a holding message to get something out in 30 minutes and that could have been done weeks ago. All this does is damage the image of the club to us customers and like I've said, could actually make some decide not to renew for next season therefore financially impacting the business more. After all, if businesses take the piss out of their customers, how do they expect their customers to react? Link to comment Share on other sites More sharing options...
CyderInACan Posted June 11, 2020 Report Share Posted June 11, 2020 9 minutes ago, Loco Rojo said: After all, if businesses take the piss out of their customers, how do they expect their customers to react? They’ve been ripping the piss out of us for years! Link to comment Share on other sites More sharing options...
Loco Rojo Posted June 11, 2020 Report Share Posted June 11, 2020 1 minute ago, CyderInACan said: They’ve been ripping the piss out of us for years! I know some have experienced poor service from the club but lots have equally received great service in the past so I'm trying not to be overly harsh but in this instance it just disappoints me how they could get the handling of this, so far, so wrong. I do recognise that tomorrow they could communicate all the options which please everyone, but this doesn't excuse why it's taken so long to hear very little. Link to comment Share on other sites More sharing options...
Spoons Posted June 11, 2020 Report Share Posted June 11, 2020 I appreciate I am in the minority here but I really don't get the issue. Less than three weeks ago we didn't even know if the season would re start or end? Now there is an otib meltdown about refunds. Everybody calm down seriously. The money coming back to the people who choose to take it isn't exactly life changing!! Next season's ticket I've paid out for already I would expect an announcement of options but this season I like many will write it off, except online viewing and watch us sneak into the playoffs Link to comment Share on other sites More sharing options...
cidercity1987 Posted June 11, 2020 Report Share Posted June 11, 2020 Maybe they should work out the cost of POTD x 18 games and season ticket holders pay the difference Link to comment Share on other sites More sharing options...
Mr Popodopolous Posted June 11, 2020 Report Share Posted June 11, 2020 10 minutes ago, Spoons said: I appreciate I am in the minority here but I really don't get the issue. Less than three weeks ago we didn't even know if the season would re start or end? Now there is an otib meltdown about refunds. Everybody calm down seriously. The money coming back to the people who choose to take it isn't exactly life changing!! Next season's ticket I've paid out for already I would expect an announcement of options but this season I like many will write it off, except online viewing and watch us sneak into the playoffs I think the lack of communication grates even more than this tbh- 16- or is it 18- clubs at this level have announced pro-rata refunds or a range of options that will be including these. Some will be in a position where they have lost jobs or even were close to the mark income wise before but furloughed- that money will come in very, very handy in such cases. Maybe even invaluable. Link to comment Share on other sites More sharing options...
Spoons Posted June 11, 2020 Report Share Posted June 11, 2020 15 minutes ago, Mr Popodopolous said: I think the lack of communication grates even more than this tbh- 16- or is it 18- clubs at this level have announced pro-rata refunds or a range of options that will be including these. Some will be in a position where they have lost jobs or even were close to the mark income wise before but furloughed- that money will come in very, very handy in such cases. Maybe even invaluable. Not so sure. I see Bristol had the lowest amount of worker's furloughed compared to the rest of the local regions. 52,000 compared to Gloucester at 125,000. Agreed people will lose jobs and suffer financially but there are many people like myself who haven't been effected and have come out of it with savings as not been able to spend. I suspect a high majority of the 14,000 season ticket holders won't be in a financial rush to receive a refund. Regarding communication it's still early and as long as what comes out is fair that's got to be more important. Link to comment Share on other sites More sharing options...
CodeRed Posted June 11, 2020 Report Share Posted June 11, 2020 40 minutes ago, cidercity1987 said: Maybe they should work out the cost of POTD x 18 games and season ticket holders pay the difference Probably the stupidest comment ever on OTIB Well done. Link to comment Share on other sites More sharing options...
Henry Posted June 11, 2020 Report Share Posted June 11, 2020 Surely for most people, you’re best off getting a refund then paying separately for RobinsTv? Link to comment Share on other sites More sharing options...
CodeRed Posted June 11, 2020 Report Share Posted June 11, 2020 @Henry Absolutely correct. No brainer. Getting the refund first seems to be the hardest part. Link to comment Share on other sites More sharing options...
Spoons Posted June 11, 2020 Report Share Posted June 11, 2020 6 minutes ago, CodeRed said: @Henry Absolutely correct. No brainer. Getting the refund first seems to be the hardest part. Are you in desperate need for approx £95? Don't you think access to watch last 9 games is reason not to need a refund? Link to comment Share on other sites More sharing options...
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