Silvio Dante Posted June 12, 2020 Report Share Posted June 12, 2020 3 minutes ago, CyderInACan said: The live streaming has already been offered FOR FREE - surely this can’t now be rescinded if you want a refund. Legally, I think it can, and it answers the point people are making about losing your season card benefits. The stream was specifically offered as a free benefit for STH. If a refund is chosen (or a credit), you’ve in effect foregone your season ticket. Therefore, legally, you lose the benefits hence why it’s worded that way. Link to comment Share on other sites More sharing options...
London expats Posted June 12, 2020 Report Share Posted June 12, 2020 Should have had straight refund, plus free live stream as gesture of goodwill for anyone who has already bought next years season ticket. Link to comment Share on other sites More sharing options...
Frenchay Red Posted June 12, 2020 Report Share Posted June 12, 2020 4 minutes ago, CyderInACan said: The live streaming has already been offered FOR FREE - surely this can’t now be rescinded if you want a refund. I imagine that you will lose this as in losing season ticket holder status by claiming the refund Link to comment Share on other sites More sharing options...
Roe Posted June 12, 2020 Report Share Posted June 12, 2020 Incredible Link to comment Share on other sites More sharing options...
Dollymarie Posted June 12, 2020 Report Share Posted June 12, 2020 1 minute ago, ExiledAjax said: Basically I imagine you lose your renewal rights. So you'd have to repurchase a new ST and wouldn't be guaranteed your same seat. Essentially you cease to be an ST and then have to reapply. But they’ve already got my money for next season? Link to comment Share on other sites More sharing options...
t_b Posted June 12, 2020 Report Share Posted June 12, 2020 I’ve had no email. I have paid for next seasons ticket already. I’m not really bothered about the live stream for this season (sceptical it’ll even work well as per most of our streaming etc and have Sky already). What benefit does option 3 give me? Credit for home games that I’ve already paid for. So that leave Option 4. Hidden away but option 4. Refund and loss of status. I imagine there’ll be households of multiple ST holders in the same scenario - credit is useless but seemingly if you ask for a LEGALLY ENTITLED REFUND the club are blacklisting you? Would my 2020/21 ticket get cancelled by the club because I actually desired to be treated like a customer for once (instead of how they usually make it all so customer based rather than fan based). The approach from Bristol Sport and lack of clarity stinks. Link to comment Share on other sites More sharing options...
WolfOfWestStreet Posted June 12, 2020 Report Share Posted June 12, 2020 1 minute ago, ExiledAjax said: Basically I imagine you lose your renewal rights. So you'd have to repurchase a new ST and wouldn't be guaranteed your same seat. Essentially you cease to be an ST and then have to reapply. Wtf. What if we've already paid... this stinks Link to comment Share on other sites More sharing options...
Robin Wood Posted June 12, 2020 Report Share Posted June 12, 2020 Just now, Loco Rojo said: I'm assuming they must mean I wouldn't be able to expect benefits of streaming for free or a credit on next season ST, which would be pretty obvious if I chose the refund option. Or do they mean something else in addition to the above? I've already paid for next seasons ticket so does that mean I'm not entitled to any benefits? Link to comment Share on other sites More sharing options...
Silvio Dante Posted June 12, 2020 Report Share Posted June 12, 2020 2 minutes ago, ExiledAjax said: Basically I imagine you lose your renewal rights. So you'd have to repurchase a new ST and wouldn't be guaranteed your same seat. Essentially you cease to be an ST and then have to reapply. Nope, that’s not it - as ST have already been bought for next year and seats secured. It’s worded that way so they can pull the streaming offer from you - no other reason. Link to comment Share on other sites More sharing options...
Loco Rojo Posted June 12, 2020 Report Share Posted June 12, 2020 Just now, ExiledAjax said: Basically I imagine you lose your renewal rights. So you'd have to repurchase a new ST and wouldn't be guaranteed your same seat. Essentially you cease to be an ST and then have to reapply. If that's what it means then some who really need the money at this time will see this as a real kick in the teeth if they've been an ST for years. This reads like a really bad attitude from the club. Yes it's great they've offered the refund but it reads and is worded to deter people. Not impressed. Link to comment Share on other sites More sharing options...
ExiledAjax Posted June 12, 2020 Report Share Posted June 12, 2020 Just now, Robin Wood said: I've already paid for next seasons ticket so does that mean I'm not entitled to any benefits? Just now, Dollymarie said: But they’ve already got my money for next season? I don't know guys. I'd imagine they'd refund you next season's ticket. As you said it's not explained or defined. Sorry I shouldn't have speculated. My view as someone unaffected by this is that it's damn cheeky to hide option 4 - pro rata refund in the FAQs. Option 1 and 2 are basically still just "we keep your money and you get £90 worth of streaming". Link to comment Share on other sites More sharing options...
Dollymarie Posted June 12, 2020 Report Share Posted June 12, 2020 I’ve got 5 season tickets, all paid for and renewed already. I only need one season ticket for the streaming, so I’m trying to understand what it means for the others if I request a refund. Link to comment Share on other sites More sharing options...
Loco Rojo Posted June 12, 2020 Report Share Posted June 12, 2020 2 minutes ago, Robin Wood said: I've already paid for next seasons ticket so does that mean I'm not entitled to any benefits? AND if you ask for a refund for these remaining games does that mean your status as an ST next season is impacted? Even though you've already paid? No idea. Link to comment Share on other sites More sharing options...
The Humble Realist Posted June 12, 2020 Report Share Posted June 12, 2020 I'm pretty certain the club will mean 'you lose any benefits ' for this season. Maybe if we make the play offs season ticket holders will be able to stream the games cheaper than non season ticket holders....that might be a potential benefit you lose (just my suspicions) Link to comment Share on other sites More sharing options...
Robin Wood Posted June 12, 2020 Report Share Posted June 12, 2020 1 minute ago, ExiledAjax said: I don't know guys. I'd imagine they'd refund you next season's ticket. As you said it's not explained or defined. Sorry I shouldn't have speculated. My view as someone unaffected by this is that it's damn cheeky to hide option 4 - pro rata refund in the FAQs. Option 1 and 2 are basically still just "we keep your money and you get £90 worth of streaming". Hope I kept my receipt for my renewal I may have to try for a refund Link to comment Share on other sites More sharing options...
WolfOfWestStreet Posted June 12, 2020 Report Share Posted June 12, 2020 1 minute ago, Dollymarie said: I’ve got 5 season tickets, all paid for and renewed already. I only need one season ticket for the streaming, so I’m trying to understand what it means for the others if I request a refund. Same. More questions than answers Link to comment Share on other sites More sharing options...
Aipearcey Posted June 12, 2020 Report Share Posted June 12, 2020 Just now, Dollymarie said: I’ve got 5 season tickets, all paid for and renewed already. I only need one season ticket for the streaming, so I’m trying to understand what it means for the others if I request a refund. You’ll get all of the pro rota money back except the value of the highest valued ticket Link to comment Share on other sites More sharing options...
London expats Posted June 12, 2020 Report Share Posted June 12, 2020 Typical city make a simple job difficult. Bloody disgrace. Hang you head in shame mr lansdown. Link to comment Share on other sites More sharing options...
Admin phantom Posted June 12, 2020 Admin Report Share Posted June 12, 2020 7 minutes ago, cidercity1987 said: Fans allowed back in stadiums in time for the play off final. Season ticket holders only for social distancing reasons. I think that you may have hit the nail on the head It is poorly worded What we have to realise is that this statement relates to the 2019/20 season NOT NEXT SEASON Link to comment Share on other sites More sharing options...
Med/MadHatter Posted June 12, 2020 Report Share Posted June 12, 2020 Dear customers, Choose Option 1, then when the players from the academy are sold on for a profit you can claim a percentage of the profit or maybe not Option 2 Have your name put on a shirt, anyone remember the bricks? Link to comment Share on other sites More sharing options...
Admin phantom Posted June 12, 2020 Admin Report Share Posted June 12, 2020 2 minutes ago, Dollymarie said: I’ve got 5 season tickets, all paid for and renewed already. I only need one season ticket for the streaming, so I’m trying to understand what it means for the others if I request a refund. You get a refund on 4 and claim the TV code on the other Link to comment Share on other sites More sharing options...
petehinton Posted June 12, 2020 Report Share Posted June 12, 2020 thing that has pissed me off the most here is the total lack of empathy. Not a word of appreciate it's a hard time, people have lost loved ones, etc etc & that they know every person is different and any refund could genuinely help them put food on the table for the next month or two. the statement is literally just IF YOU WANT YOUR MONEY BACK YOU WON'T BE ABLE TO SEE US PLAY AGAIN THIS SEASON, BYE & was so obviously scrambled together this afternoon in the space of about an hour Link to comment Share on other sites More sharing options...
CyderInACan Posted June 12, 2020 Report Share Posted June 12, 2020 4 minutes ago, Dollymarie said: I’ve got 5 season tickets, all paid for and renewed already. I only need one season ticket for the streaming, so I’m trying to understand what it means for the others if I request a refund. SCAT need an urgent call with the club I’d suggest Link to comment Share on other sites More sharing options...
Red Exile Posted June 12, 2020 Report Share Posted June 12, 2020 12 minutes ago, !james said: Oh dear god.... ...that was also my reaction! Looks like option 1 for us - we have two STs and two households so it's not a bad deal. The arrangements do seem a tad over complicated though! EDIT: no sign of an email though... Link to comment Share on other sites More sharing options...
Dollymarie Posted June 12, 2020 Report Share Posted June 12, 2020 Just now, phantom said: You get a refund on 4 and claim the TV code on the other But I still don’t understand what this bit means Quote Should you choose the pro-rata refund option you will forego your status as a season card holder and all associated benefits. I’m foregoing my status as a season ticket holder? Does that mean my season ticket is cancelled? I’m honestly not trying to be difficult, it doesn’t make it clear what that means? Link to comment Share on other sites More sharing options...
petehinton Posted June 12, 2020 Report Share Posted June 12, 2020 Just now, Dollymarie said: But I still don’t understand what this bit means I’m foregoing my status as a season ticket holder? Does that mean my season ticket is cancelled? I’m honestly not trying to be difficult, it doesn’t make it clear what that means? I assume it means losing benefits on discount on buying stuff on the online store and (dare I say) T M Lewin discount?!!?! Link to comment Share on other sites More sharing options...
Robin Wood Posted June 12, 2020 Report Share Posted June 12, 2020 The club should be really careful they may lose a lot of customers next season, the economy will be in deep carp they could easily lose 20% of the home gate next season after all those years of building it up to 20 thousand average Link to comment Share on other sites More sharing options...
Roe Posted June 12, 2020 Report Share Posted June 12, 2020 "Free" Link to comment Share on other sites More sharing options...
Silvio Dante Posted June 12, 2020 Report Share Posted June 12, 2020 1 minute ago, phantom said: I think that you may have hit the nail on the head It is poorly worded What we have to realise is that this statement relates to the 2019/20 season NOT NEXT SEASON Correct. I realise this is emotive but take a step back. For those of us who have bought season tickets for next season - they’re secured, and if you take a refund on this season, you won’t lose next seasons seat or any benefits from next season. Why? Because there is no way the club will want to refund you next seasons ticket at this stage which is the logical outcome of any alternate reading. As I said, the “loss of benefits” allows them to legally pull the free streaming they’ve offered (and as said any priority for tickets in the unlikely event of being allowed in for a playoff) Take a breath everyone. Calm down. If you want a refund you’ll get one and it doesn’t impact on next season. And for multi households, you can get refunds for all bar one. But remember u12 don’t get a stream Link to comment Share on other sites More sharing options...
Admin phantom Posted June 12, 2020 Admin Report Share Posted June 12, 2020 2 minutes ago, Robin Wood said: The club should be really careful they may lose a lot of customers next season, the economy will be in deep carp they could easily lose 20% of the home gate next season after all those years of building it up to 20 thousand average This has NOTHING to do with next season Link to comment Share on other sites More sharing options...
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