Loco Rojo Posted June 12, 2020 Report Share Posted June 12, 2020 Just now, Dollymarie said: But I still don’t understand what this bit means I’m foregoing my status as a season ticket holder? Does that mean my season ticket is cancelled? I’m honestly not trying to be difficult, it doesn’t make it clear what that means? I think as Phantom said above, I think a 'foregoing' may related to benefits of the other options (how that gets policed in a household with multiple STs if only one chooses a refund will be interesting) but maybe it's something to do with possible playoff benefits for this season should we get there, e.g. if it's possible to actually watch the games at the ground. Cannot imagine that it would impact you at all for next season. Not even City would do something that damaging. Link to comment Share on other sites More sharing options...
Admin phantom Posted June 12, 2020 Admin Report Share Posted June 12, 2020 4 minutes ago, Dollymarie said: But I still don’t understand what this bit means I’m foregoing my status as a season ticket holder? Does that mean my season ticket is cancelled? I’m honestly not trying to be difficult, it doesn’t make it clear what that means? The added benefits Eg shop discounts Link to comment Share on other sites More sharing options...
Big C Posted June 12, 2020 Report Share Posted June 12, 2020 1 minute ago, Silvio Dante said: Correct. I realise this is emotive but take a step back. For those of us who have bought season tickets for next season - they’re secured, and if you take a refund on this season, you won’t lose next seasons seat or any benefits from next season. Why? Because there is no way the club will want to refund you next seasons ticket at this stage which is the logical outcome of any alternate reading. As I said, the “loss of benefits” allows them to legally pull the free streaming they’ve offered (and as said any priority for tickets in the unlikely event of being allowed in for a playoff) Take a breath everyone. Calm down. If you want a refund you’ll get one and it doesn’t impact on next season. And for multi households, you can get refunds for all bar one. But remember u12 don’t get a stream This. A lot of people panicking for no reason Link to comment Share on other sites More sharing options...
Meh Posted June 12, 2020 Report Share Posted June 12, 2020 Option 2 and a magnifying glass please Link to comment Share on other sites More sharing options...
marmite Posted June 12, 2020 Report Share Posted June 12, 2020 I'll have a refund please and if that means next years season ticket, (already paid for) is not valid , I'll have another £500 back please. What a poorly worded statement from the club. Link to comment Share on other sites More sharing options...
NickJ Posted June 12, 2020 Report Share Posted June 12, 2020 29 minutes ago, Loco Rojo said: And the wording of option 1 is to make people feel guilty if they ask for a refund as it'll impact the academy and the future of the club. Clever. And disgusting. Link to comment Share on other sites More sharing options...
One Team In Keynsham Posted June 12, 2020 Report Share Posted June 12, 2020 26 minutes ago, Loco Rojo said: We're not talking about a complex message that needs to be constructed, reviewed by 30 stakeholders, re-written, run past legal 10 times, re-written then given to Patrick Bateman to choose the card quality its printed on I take my earlier post above back. Maybe it should have gone via Patrick Bateman to make that car crash of a press release prettier! Dinner at Dorsia, drinks at Tunnel? Reservation at 9 tonight. Link to comment Share on other sites More sharing options...
WolfOfWestStreet Posted June 12, 2020 Report Share Posted June 12, 2020 Just now, Big C said: This. A lot of people panicking for no reason I wouldn't say panic. Just pretty shocked with the tone of that email. 10 years I've been a multiple season ticket purchaser, what a way to make you feel like a piece of shit, just for wanting the money back to look after your family. Link to comment Share on other sites More sharing options...
Admin phantom Posted June 12, 2020 Admin Report Share Posted June 12, 2020 To me if you have sky Get your pro rata refund - for me that would be £95 less the inevitable handling fee Two games are on sky - if I watch all the other games that is only £70 Profit of £25 My ticket is Dolman wings so margin of profit would be greater for other areas Link to comment Share on other sites More sharing options...
Dollymarie Posted June 12, 2020 Report Share Posted June 12, 2020 3 minutes ago, Silvio Dante said: Correct. I realise this is emotive but take a step back. For those of us who have bought season tickets for next season - they’re secured, and if you take a refund on this season, you won’t lose next seasons seat or any benefits from next season. Why? Because there is no way the club will want to refund you next seasons ticket at this stage which is the logical outcome of any alternate reading. As I said, the “loss of benefits” allows them to legally pull the free streaming they’ve offered (and as said any priority for tickets in the unlikely event of being allowed in for a playoff) Take a breath everyone. Calm down. If you want a refund you’ll get one and it doesn’t impact on next season. And for multi households, you can get refunds for all bar one. But remember u12 don’t get a stream 1 minute ago, phantom said: The added benefits Eg shop discounts I get that bit, but it also makes it sound like SHOULD we get in the play offs and SHOULD we get to Wembley, that I wouldn’t be counted as a season ticket holder, so should the rules be relaxed by then and we could go to Wembley, I won’t be counted as a season ticket holder so won’t be able to get tickets. It also doesn’t make it clear that I won’t be affected discount etc wise next season. Link to comment Share on other sites More sharing options...
Big C Posted June 12, 2020 Report Share Posted June 12, 2020 Just now, WolfOfWestStreet said: I wouldn't say panic. Just pretty shocked with the tone of that email. 10 years I've been a multiple season ticket purchaser, what a way to make you feel like a piece of shit, just for wanting the money back to look after your family. Its not an email and if you feel like that you're too sensitive Link to comment Share on other sites More sharing options...
kevinmabbuttshair Posted June 12, 2020 Report Share Posted June 12, 2020 Shambles, makes it as clear as mud. Not exactly easy to claim your refund and not much time either. Sort of reads likes, " Here's you bloody money back, now naff off!" I think I may very well naff off. This business customer service sucks more than a £5 crack whore. I wouldn't accept anywhere else and I'm not putting up with it here. Last in a rather long list of shit Link to comment Share on other sites More sharing options...
Robin Wood Posted June 12, 2020 Report Share Posted June 12, 2020 1 minute ago, WolfOfWestStreet said: I wouldn't say panic. Just pretty shocked with the tone of that email. 10 years I've been a multiple season ticket purchaser, what a way to make you feel like a piece of shit, just for wanting the money back to look after your family. Totally agree it's not as though we've been treated to five star entertainment lucky to hit a 1 Link to comment Share on other sites More sharing options...
T R Posted June 12, 2020 Report Share Posted June 12, 2020 10 minutes ago, phantom said: I think that you may have hit the nail on the head It is poorly worded What we have to realise is that this statement relates to the 2019/20 season NOT NEXT SEASON Link to comment Share on other sites More sharing options...
And Its Smith Posted June 12, 2020 Report Share Posted June 12, 2020 4 minutes ago, NickJ said: And disgusting. I’m confused. Why is it disgusting? Link to comment Share on other sites More sharing options...
bearded_red Posted June 12, 2020 Report Share Posted June 12, 2020 4 minutes ago, NickJ said: And disgusting. I agree. Link to comment Share on other sites More sharing options...
Snufflelufagus Posted June 12, 2020 Report Share Posted June 12, 2020 The last week's on here I've read A) I want a refund B) I don't want to watch the games on a stream C) I'm not fussed about a refund for this season. I can't see where all these options aren't covered? Link to comment Share on other sites More sharing options...
redordead1 Posted June 12, 2020 Report Share Posted June 12, 2020 31 minutes ago, Loco Rojo said: And the wording of option 1 is to make people feel guilty if they ask for a refund as it'll impact the academy and the future of the club. Clever. Nothing clever about it really, just a completely tone deaf, cheap and passive aggressive way for a club to treat it’s fans. Didn’t expect anything else from this lot. Link to comment Share on other sites More sharing options...
Dolman Block B Posted June 12, 2020 Report Share Posted June 12, 2020 I didnt get the club email!!! Anyone else have this problem? Any idea how i can ? Link to comment Share on other sites More sharing options...
WolfOfWestStreet Posted June 12, 2020 Report Share Posted June 12, 2020 2 minutes ago, Big C said: Its not an email and if you feel like that you're too sensitive You know what I mean, don't be a dick. Link to comment Share on other sites More sharing options...
BCFC1512 Posted June 12, 2020 Report Share Posted June 12, 2020 So I have 3 STs 2x kids am I reading correct that I’ll only get one streaming pass!! That’s a bit wrong!!! Link to comment Share on other sites More sharing options...
Prinny Posted June 12, 2020 Report Share Posted June 12, 2020 A MESSAGE TO SEASON CARD HOLDERS FROM CHAIRMAN JON LANSDOWN Essentially it's F YOU You can't release that "option" list and expect a good response. After furloughing staff, deferring players wages, you're trying to screw season ticket holders. Always remember that while we're very grateful for the investment made into BCFC, these people are scumbags Link to comment Share on other sites More sharing options...
Frenchay Red Posted June 12, 2020 Report Share Posted June 12, 2020 Just now, Dolman Block B said: I didnt get the club email!!! Anyone else have this problem? Any idea how i can ? No email here either. Link to comment Share on other sites More sharing options...
Robin Wood Posted June 12, 2020 Report Share Posted June 12, 2020 2 minutes ago, redordead1 said: Nothing clever about it really, just a completely tone deaf, cheap and passive aggressive way for a club to treat it’s fans. Didn’t expect anything else from this lot. Not fans it's now customers Link to comment Share on other sites More sharing options...
foghornred Posted June 12, 2020 Report Share Posted June 12, 2020 Most clubs just give the refund but we try to keep the money through the back door not sure which option I will pick as its complicated and about as clear as soup. Link to comment Share on other sites More sharing options...
Dolman Block B Posted June 12, 2020 Report Share Posted June 12, 2020 Just now, Frenchay Red said: No email here either. And they say they sent out to all season ticket holders? Got to be sorted by Tuesday at the latest? Well Monday only for this to be sorted then. If we dont get the email what happens? Link to comment Share on other sites More sharing options...
Spoons Posted June 12, 2020 Report Share Posted June 12, 2020 22 minutes ago, Dollymarie said: I’ve got 5 season tickets, all paid for and renewed already. I only need one season ticket for the streaming, so I’m trying to understand what it means for the others if I request a refund. Read the document it answers all of these questions , including multiple tickets per household. On 09/06/2020 at 05:55, S25loyal said: I’ll make sure you get a medal for being a super fan S25loyal........ until times get hard it's just S25 I want a refund. Link to comment Share on other sites More sharing options...
Snufflelufagus Posted June 12, 2020 Report Share Posted June 12, 2020 3 minutes ago, Frenchay Red said: No email here either. Probably gone into junk folder Link to comment Share on other sites More sharing options...
WolfOfWestStreet Posted June 12, 2020 Report Share Posted June 12, 2020 Just now, Snufflelufagus said: Probably gone into junk folder Where it belongs Link to comment Share on other sites More sharing options...
marmite Posted June 12, 2020 Report Share Posted June 12, 2020 3 minutes ago, Frenchay Red said: No email here either. Me neither. Link to comment Share on other sites More sharing options...
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