sm2webb Posted June 12, 2020 Report Share Posted June 12, 2020 My two nieces who are under-12 season ticket holders are a bit gutted. The club article on 9 June when the fixtures were released said that ‘season card holders are reminded that they will be able to watch all of City’s remaining fixtures for free....on Robins TV’. Good news and caused some excitement. Today we are told that season card holders ‘under-12 will not be eligible for a live streaming pass’. Disappointed girls - they now don’t get one and they don’t live with me either. So the only way they’ll get to see games is by forking out another £10 each game, and this is despite them having season tickets! I’m not happy about it and you can imagine how they must feel. It’s tough times and that sort of cash is not always readily available. I wonder how many families this also affects where one parent takes the kids to city, but they live with the other parent. @jerrySLO any chance of the club actually thinking things through, not assuming people all live in traditional family units all under one roof and not taking away the Robins TV pass that it had already said season card holders would receive? I’d be grateful if you could feed this back to the club! Link to comment Share on other sites More sharing options...
Davefevs Posted June 12, 2020 Report Share Posted June 12, 2020 @JerrySLO bump. I doubt you are the only one. Link to comment Share on other sites More sharing options...
flipflopcity Posted June 12, 2020 Report Share Posted June 12, 2020 My grandson is 12 in July and has been a season ticket holder for 6 years which ment I had to pay over 12's for next seasons season ticket even though when it was bought he was still 11. I am nearly 70 so have been in lockdown from the start of the virus and obviously he lives in another household so have been separated for all that time. I therefore think it is very unfair that he should miss out. I think the club need to think again. As a footnote.. The Under 12's are surely the future of BCFC so I cannot understand why the club want to exclude them.. Link to comment Share on other sites More sharing options...
reddoh Posted June 12, 2020 Report Share Posted June 12, 2020 40 minutes ago, flipflopcity said: My grandson is 12 in July and has been a season ticket holder for 6 years which ment I had to pay over 12's for next seasons season ticket even though when it was bought he was still 11. I am nearly 70 so have been in lockdown from the start of the virus and obviously he lives in another household so have been separated for all that time. I therefore think it is very unfair that he should miss out. I think the club need to think again. As a footnote.. The Under 12's are surely the future of BCFC so I cannot understand why the club want to exclude them.. most of the staff are to young to realise that some season ticket holders not payers do not live in the same household as the person that pays for the ticket. I would hope they will realise this and amend accordingly but I don't hold out much hope. Link to comment Share on other sites More sharing options...
054123 Posted June 13, 2020 Report Share Posted June 13, 2020 There’s definitely an issue. Im sure this issue is driven by money. (Like everything else) In short if everyone got a pass, then in my family for instance, one under-12 claims the pass and the rest of us claim refunds. My uncle however, takes his 2 grandchildren and they won’t be able to watch the club they love. Both family’s have been keeping apart for obvious reasons. Link to comment Share on other sites More sharing options...
Red7 Posted June 13, 2020 Report Share Posted June 13, 2020 The club needs to address this issue as a matter of urgency. It's simply not on to discriminate in this way. I imagine there will be many disappointed children out there. You can't let down our future fan base in this way, surely. Link to comment Share on other sites More sharing options...
Silvio Dante Posted June 13, 2020 Report Share Posted June 13, 2020 The ironic thing here is that U12s are the least likely group to have refunds claimed, both due to the small amount that would be due back, and because they are the ones who would be most excited about having their name on the kit under option 2. I get that it’s so people don’t use the U12 for streaming and claim a refund on the adult ticket, but surely a simple solution would be that no adult refund is given if an u12 chooses not to per linked account? Link to comment Share on other sites More sharing options...
bcfczd Posted June 13, 2020 Report Share Posted June 13, 2020 I am too having the same problem. I have a couple of questions, as I would like the option of having the name on the kit for the u12 option. However, is it likely that an u12 version of the kit will be produced for logistical reasons? Secondly, if I was to instead claim a credit, how does that affect the current season tickets I have bought for next year. Can I reduce that or is it better for me to claim a refund and put that towards robins tv as the u12 don’t receive that. The u12’s don't have a great deal of option on this it seems Link to comment Share on other sites More sharing options...
Sleepy1968 Posted June 13, 2020 Report Share Posted June 13, 2020 1 hour ago, bcfczd said: I am too having the same problem. I have a couple of questions, as I would like the option of having the name on the kit for the u12 option. However, is it likely that an u12 version of the kit will be produced for logistical reasons? Secondly, if I was to instead claim a credit, how does that affect the current season tickets I have bought for next year. Can I reduce that or is it better for me to claim a refund and put that towards robins tv as the u12 don’t receive that. The u12’s don't have a great deal of option on this it seems They haven't actually said that a replica third kit will be available for general sale. They might not even get around to wearing it themselves! Re second point, I don't think you can put against past purchases, otherwise that's what I'd have done too. I took a refund and will buy Robins tv on a per match basis (less any on Sky). Link to comment Share on other sites More sharing options...
bcfczd Posted June 13, 2020 Report Share Posted June 13, 2020 3 hours ago, Sleepy1968 said: They haven't actually said that a replica third kit will be available for general sale. They might not even get around to wearing it themselves! Re second point, I don't think you can put against past purchases, otherwise that's what I'd have done too. I took a refund and will buy Robins tv on a per match basis (less any on Sky). Very true, I’d imagine that they would make the kit for sale, I could only imagine what uproar that would cause. Either way I’m not too fussed, but if their selling it as an advantage I’d like the youngun to see it that makes sense Re the second point , I’ll either have to go for the refund or option 2. But will probably end up with option 2, as a pro rata refund for a u12 is not much Link to comment Share on other sites More sharing options...
formerly known as ivan Posted June 13, 2020 Report Share Posted June 13, 2020 The club has assumed that a majority of U12’s are children who live at home with the person they attend matches with. Therefore, to allow the U12 to have access means they can pass this on to someone who does not have a season card to have full benefit. It’s a tough one but they surely need to do something in the situation highlighted in this thread. Young ones should not have to miss out on this. A lot of them have had it tough over the last few months with schools shut and not being able to mix with friends. They can’t be prevented from enjoying football as well. Link to comment Share on other sites More sharing options...
Davefevs Posted June 13, 2020 Report Share Posted June 13, 2020 Joe has decided to go for option 2. Had not even considered they won’t make a version of the 3rd kit That would be a serious own goal. If it’s anything like the mock up in the email I could see it being very popular. Link to comment Share on other sites More sharing options...
reddoh Posted June 13, 2020 Report Share Posted June 13, 2020 1 hour ago, Davefevs said: Joe has decided to go for option 2. Had not even considered they won’t make a version of the 3rd kit That would be a serious own goal. If it’s anything like the mock up in the email I could see it being very popular. The club have a moral obligation to make one if not legal, they have after all offered a service for money. Link to comment Share on other sites More sharing options...
Fordy62 Posted June 13, 2020 Report Share Posted June 13, 2020 @JerrySLO any danger? Link to comment Share on other sites More sharing options...
CiderCraig Posted June 14, 2020 Report Share Posted June 14, 2020 7 hours ago, Fordy62 said: @JerrySLO any danger? Give him a chance mate, the original post was only at 8pm Friday. Link to comment Share on other sites More sharing options...
Red7 Posted June 14, 2020 Report Share Posted June 14, 2020 23 hours ago, Silvio Dante said: I get that it’s so people don’t use the U12 for streaming and claim a refund on the adult ticket, but surely a simple solution would be that no adult refund is given if an u12 chooses not to per linked account? There's already a clause that states you can't use the U12 for streaming and claim a refund on the adult ticket, though: What if we have different choices within our household? If you are in a household of more than one and you select Option 1 or 2 combined with a Ticketing Credit or a pro-rata refund, your Option 1 or 2 selections will be applied to the most expensive Season Cards in the household. Link to comment Share on other sites More sharing options...
JerrySLO Posted June 14, 2020 Report Share Posted June 14, 2020 Under 12 Season Cards is something I will raise tomorrow as it's the most asked question coming in to me. Link to comment Share on other sites More sharing options...
Davefevs Posted June 14, 2020 Report Share Posted June 14, 2020 Bumping this one Link to comment Share on other sites More sharing options...
Red7 Posted June 15, 2020 Report Share Posted June 15, 2020 Rebumping. Link to comment Share on other sites More sharing options...
GrahamC Posted June 15, 2020 Report Share Posted June 15, 2020 I don’t want to appear controversial but isn’t a season ticket for an under 12 only £50k? Pro rata therefore missing 5 games they are about £10 short.. If so in contrast to others they are hardly “out of pocket”, are they? Get the issue of under 12s who doesn’t live with the ST holder that takes them & so don’t have a solution for that, but is it very many? Link to comment Share on other sites More sharing options...
Silvio Dante Posted June 15, 2020 Report Share Posted June 15, 2020 34 minutes ago, GrahamC said: I don’t want to appear controversial but isn’t a season ticket for an under 12 only £50k? Pro rata therefore missing 5 games they are about £10 short.. If so in contrast to others they are hardly “out of pocket”, are they? Get the issue of under 12s who doesn’t live with the ST holder that takes them & so don’t have a solution for that, but is it very many? Slight typo there! U12 season tickets are £50 in certain areas and £100 in others - I sit Dolman central and both of mine are £100 each. However, they also get the free shirt as well. With that in mind, I was never going to chase a refund for the kids’ tickets and, as said with their names being on the 3rd kit under option 2, both of mine straight away went for that in any case. The tricky aspect here is that although at face value it should be easy for the club to identify U12s that don’t live with the adults from addresses on file - and with those I’d suggest that if the adult has taken a stream option a second code is automatically provided - there will be grandchildren etc where the addresses are kept as the grandparents for ease. I get that the club don’t want people to get multiple codes and pass them around. A lot of the solution here relies therefore on honesty from us as a fan base so there is confidence any “extra code” system isn’t abused. Link to comment Share on other sites More sharing options...
GrahamC Posted June 15, 2020 Report Share Posted June 15, 2020 46 minutes ago, Silvio Dante said: Slight typo there! U12 season tickets are £50 in certain areas and £100 in others - I sit Dolman central and both of mine are £100 each. However, they also get the free shirt as well. With that in mind, I was never going to chase a refund for the kids’ tickets and, as said with their names being on the 3rd kit under option 2, both of mine straight away went for that in any case. The tricky aspect here is that although at face value it should be easy for the club to identify U12s that don’t live with the adults from addresses on file - and with those I’d suggest that if the adult has taken a stream option a second code is automatically provided - there will be grandchildren etc where the addresses are kept as the grandparents for ease. I get that the club don’t want people to get multiple codes and pass them around. A lot of the solution here relies therefore on honesty from us as a fan base so there is confidence any “extra code” system isn’t abused. Ha ha! Apologies.. Link to comment Share on other sites More sharing options...
Davefevs Posted June 15, 2020 Report Share Posted June 15, 2020 2 hours ago, GrahamC said: I don’t want to appear controversial but isn’t a season ticket for an under 12 only £50k? Pro rata therefore missing 5 games they are about £10 short.. If so in contrast to others they are hardly “out of pocket”, are they? Get the issue of under 12s who doesn’t live with the ST holder that takes them & so don’t have a solution for that, but is it very many? 1 hour ago, Silvio Dante said: Slight typo there! U12 season tickets are £50 in certain areas and £100 in others - I sit Dolman central and both of mine are £100 each. However, they also get the free shirt as well. With that in mind, I was never going to chase a refund for the kids’ tickets and, as said with their names being on the 3rd kit under option 2, both of mine straight away went for that in any case. The tricky aspect here is that although at face value it should be easy for the club to identify U12s that don’t live with the adults from addresses on file - and with those I’d suggest that if the adult has taken a stream option a second code is automatically provided - there will be grandchildren etc where the addresses are kept as the grandparents for ease. I get that the club don’t want people to get multiple codes and pass them around. A lot of the solution here relies therefore on honesty from us as a fan base so there is confidence any “extra code” system isn’t abused. Central Lansdown is £150. I guess if Joe didn’t live with us (sometimes he’s on his xbox so much it’s like he doesn’t!!), I’d probably still put my address on his season card, so might not be able to tell who’s in the sane household. Personally I think anyone that has a paid for ticket is entitled to a refund as a minimum, whether u12 or not. edit - good point re free shirt for u12s. Link to comment Share on other sites More sharing options...
nick jones of hereford Posted June 15, 2020 Report Share Posted June 15, 2020 On 14/06/2020 at 11:03, JerrySLO said: Under 12 Season Cards is something I will raise tomorrow as it's the most asked question coming in to me. Any chance of getting the club to send emails to season ticket holders so that we can respond to the request to advise on which of the 3 options we wish to provide? I have a Bristol Sport account and so the club has my email address. Link to comment Share on other sites More sharing options...
sm2webb Posted June 15, 2020 Author Report Share Posted June 15, 2020 @JerrySLO Hi Jerry, can you let us know what happened when this was raised today please? Nothing seems to be referred to about the position for u-12 ST holders being omitted from getting a steaming code in JL’s article or in emails the children received, which suggests they may now get it? Is this change correct? That said, neither does the article or the email actually say the club has changed it’s stance from what it previously announced, so it’s not actually clear either way! Link to comment Share on other sites More sharing options...
DC10 Posted June 16, 2020 Report Share Posted June 16, 2020 Is there any update on this? I’m in the same situation so I emailed Supporters services, they got back to me this morning saying all the information is on the website. Is the fact that the new statement sent out yesterday didn’t have the asterisk saying no RTV pass for U12’s an indication that they will now get one?? Link to comment Share on other sites More sharing options...
Harry Posted June 16, 2020 Report Share Posted June 16, 2020 I’d imagine the delay is because Jon is trying to work out how it is that people can possibly have children who live in another house. I mean, he did leave out the ‘love’ before, so ‘thinking like a normal fan’ is really quite alien to him. Link to comment Share on other sites More sharing options...
Harry Posted June 17, 2020 Report Share Posted June 17, 2020 Did this one get resolved, does anyone know? Link to comment Share on other sites More sharing options...
Davefevs Posted June 17, 2020 Report Share Posted June 17, 2020 31 minutes ago, Harry said: Did this one get resolved, does anyone know? According to Jerry you can be logged into 2 devices at the same time....so that should cover kids living in another household. Link to comment Share on other sites More sharing options...
Harry Posted June 17, 2020 Report Share Posted June 17, 2020 Thanks Dave - whereabouts was this said, I couldn’t see it on here? Link to comment Share on other sites More sharing options...
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