Jump to content

Welcome to One Team in Bristol - Bristol City Forums

Welcome to One Team in Bristol - Bristol City Forums, like most online communities you must register to view or post in our community, but don't worry this is a simple free process that requires minimal information for you to signup. Be a part of One Team in Bristol - Bristol City Forums by signing in or creating an account.

  • Start new topics and reply to others
  • Full access to all forums (not all viewable as guest)
  • Subscribe to topics and forums to get email updates
  • Get your own profile page and make new friends
  • Send personal messages to other members.
  • Support OTIB with a premium membership

  • 0

Season Card Options

Go to solution Solved by JerrySLO,


Hello Jerry,

Can you please tell me the process of obtaining a refund for home match day tickets.

i purchased a ticket for my Father in Law to attend the Cardiff home game, but I have not seen anything from the club informing us how to claim a match day refund.

any advice would be very much appreciated.

Kind regards,


  • Like 1
Link to post
Share on other sites

2 answers to this question

Recommended Posts

  • 0
  • Solution

A few of frequently asked questions I've received and the answers.

If you choose the pro-rata refund you only cease to being a season card holder for the remainder of the 2019/20 season and if you've purchased a season card for 2020/21 season this is not affected.

If you choose Option 3 and have already purchased your 2020/21 season card on the DD scheme you are unable to use the credit as a part payment. The credit has deliberately been left open until May 31st 2021 in order for supporters to use the credit against a potential 2021/22 season card purchase.

If any season card holders are yet to receive the email I can send you the link so you can submit your option.  If required please email me slo@bcfc.co.uk or message on Twitter @BristolCitySLO and I'll send the link.  I suggest you also email supporterservices@bristol-sport.co.uk to advise non receipt of the email this will enable us to check why and also help us make sure you get your code should you haven chosen an option qualifying you to receive one.


  • Like 1
Link to post
Share on other sites
  • Recently Browsing   0 members

    No registered users viewing this page.

  • Create New...