JerrySLO Posted June 17, 2020 Report Share Posted June 17, 2020 Season Card holders who have opted for the free livestream option will receive a unique voucher code by 5pm (Wednesday, June 17th). If you do not receive an email by then, please contact Supporterservices@bristol-sport.co.uk tomorrow morning (Thursday) and they will assist. Link to comment Share on other sites More sharing options...
elhombrecito Posted June 17, 2020 Report Share Posted June 17, 2020 Thanks Jerry, just bumping this so everyone will see it. Link to comment Share on other sites More sharing options...
SuperFly2002 Posted June 17, 2020 Report Share Posted June 17, 2020 Has anyone had their codes yet? I'm a carer and I didnt get an email, but i did have a good look around the web and found where to add my details. I did later see an article saying that carers would automatically get a pass without having to apply, is this the case? Also, my two boys are also Season Card holders but they dont have their own email addresses added to the system (wifes a bit tetchy about giving out their email addresses), will their codes get emailed to me? Sorry if this has already been covered off elsewhere and thanks in advance for any replies. Link to comment Share on other sites More sharing options...
Davefevs Posted June 17, 2020 Report Share Posted June 17, 2020 9 minutes ago, SuperFly2002 said: Has anyone had their codes yet? I'm a carer and I didnt get an email, but i did have a good look around the web and found where to add my details. I did later see an article saying that carers would automatically get a pass without having to apply, is this the case? Also, my two boys are also Season Card holders but they dont have their own email addresses added to the system (wifes a bit tetchy about giving out their email addresses), will their codes get emailed to me? Sorry if this has already been covered off elsewhere and thanks in advance for any replies. Imho, best thing would be to create accounts for all of you, linking each account to your season card number. At least club will have your email then. Link to comment Share on other sites More sharing options...
Admin phantom Posted June 17, 2020 Admin Report Share Posted June 17, 2020 1 hour ago, SuperFly2002 said: Has anyone had their codes yet? I'm a carer and I didnt get an email, but i did have a good look around the web and found where to add my details. I did later see an article saying that carers would automatically get a pass without having to apply, is this the case? Also, my two boys are also Season Card holders but they dont have their own email addresses added to the system (wifes a bit tetchy about giving out their email addresses), will their codes get emailed to me? Sorry if this has already been covered off elsewhere and thanks in advance for any replies. 51 minutes ago, Davefevs said: Imho, best thing would be to create accounts for all of you, linking each account to your season card number. At least club will have your email then. I thought every supporter had to have a unique email to set up their account to allocate their supporter ID to? Link to comment Share on other sites More sharing options...
Davefevs Posted June 17, 2020 Report Share Posted June 17, 2020 Just now, phantom said: I thought every supporter had to have a unique email to set up their account to allocate their supporter ID to? You may be right Link to comment Share on other sites More sharing options...
richwwtk Posted June 17, 2020 Report Share Posted June 17, 2020 2 minutes ago, phantom said: I thought every supporter had to have a unique email to set up their account to allocate their supporter ID to? My kids both have unique ids and are on my email address Link to comment Share on other sites More sharing options...
Simon79 Posted June 17, 2020 Report Share Posted June 17, 2020 Sorry if this is covered elsewhere, but did we ever get an answer on whether U12’s would be receiving an streaming email code? COYR Link to comment Share on other sites More sharing options...
Dolman Block B Posted June 17, 2020 Report Share Posted June 17, 2020 Havent heard of anyone getting their codes yet? Link to comment Share on other sites More sharing options...
OldlandReddies Posted June 17, 2020 Report Share Posted June 17, 2020 14 minutes ago, Simon79 said: Sorry if this is covered elsewhere, but did we ever get an answer on whether U12’s would be receiving an streaming email code? COYR Yes and No Link to comment Share on other sites More sharing options...
Simon79 Posted June 17, 2020 Report Share Posted June 17, 2020 Just received my code. COYR Link to comment Share on other sites More sharing options...
DayRider1984 Posted June 17, 2020 Report Share Posted June 17, 2020 12 minutes ago, Dolman Block B said: Havent heard of anyone getting their codes yet? i have my code. only came 10 minutes ago. Link to comment Share on other sites More sharing options...
Dolman Block B Posted June 17, 2020 Report Share Posted June 17, 2020 Ha Ha me as well Link to comment Share on other sites More sharing options...
Davefevs Posted June 17, 2020 Report Share Posted June 17, 2020 Me too. Mirror from iPad works too....at the mo’! Link to comment Share on other sites More sharing options...
BRISTOL86 Posted June 17, 2020 Report Share Posted June 17, 2020 Just received mine, and trying to redeem it has gone predictably badly. When I login to my Bristol Sport account on the RobinsTV platform, it tells me "The User is Not Logged In" at the bottom, even though I am logged in, and the 'login' button has changed to 'logout' Then when I try and redeem my code via the 'Packages' tab, I get this error message (helpfully written in the black text, against a black background, so you can only see it if you squint) {"status":"error","message":"Multiple accounts exist for user with email ***my email address*** or third party ID ajkMwZRiHUeRDGEKGKOzbA"} Penny for your help please @JerrySLO Link to comment Share on other sites More sharing options...
Davefevs Posted June 17, 2020 Report Share Posted June 17, 2020 20 minutes ago, BRISTOL86 said: Just received mine, and trying to redeem it has gone predictably badly. When I login to my Bristol Sport account on the RobinsTV platform, it tells me "The User is Not Logged In" at the bottom, even though I am logged in, and the 'login' button has changed to 'logout' Then when I try and redeem my code via the 'Packages' tab, I get this error message (helpfully written in the black text, against a black background, so you can only see it if you squint) {"status":"error","message":"Multiple accounts exist for user with email ***my email address*** or third party ID ajkMwZRiHUeRDGEKGKOzbA"} Penny for your help please @JerrySLO Try Jerry on twitter. Might be quicker. Link to comment Share on other sites More sharing options...
Admin phantom Posted June 17, 2020 Admin Report Share Posted June 17, 2020 53 minutes ago, Simon79 said: Sorry if this is covered elsewhere, but did we ever get an answer on whether U12’s would be receiving an streaming email code? COYR 38 minutes ago, OldlandReddies said: Yes and No FAO: @Simon79 and anyone else not sure Link to comment Share on other sites More sharing options...
ciderage Posted June 17, 2020 Report Share Posted June 17, 2020 Similar for me: OOPS SOMETHING WENT WRONG! The authentication cookie has not been set. Link to comment Share on other sites More sharing options...
skinheadface Posted June 17, 2020 Report Share Posted June 17, 2020 If anyone has a spare code,I would be interested.thanks Link to comment Share on other sites More sharing options...
cheesleywalksoncider Posted June 17, 2020 Report Share Posted June 17, 2020 28 minutes ago, Davefevs said: Me too. Mirror from iPad works too....at the mo’! Hi Dave I assume you are mirroring using Apple TV. I want to do the same for my Dad but he doesn't have Apple TV, just want to check I'm not missing a trick. Link to comment Share on other sites More sharing options...
elhombrecito Posted June 17, 2020 Report Share Posted June 17, 2020 Code received. Code accepted. Very simple! Link to comment Share on other sites More sharing options...
Admin phantom Posted June 17, 2020 Admin Report Share Posted June 17, 2020 Am I having a senior moment I've gone through the app on robins TV. Don't see anywhere to input code I recieved Link to comment Share on other sites More sharing options...
BRISTOL86 Posted June 17, 2020 Report Share Posted June 17, 2020 Peak Bristol City Just now, phantom said: Am I having a senior moment I've gone through the app on robins TV. Don't see anywhere to input code I recieved The code gets input on the actual site, not the app Link to comment Share on other sites More sharing options...
ashton_fan Posted June 17, 2020 Report Share Posted June 17, 2020 2 minutes ago, phantom said: Am I having a senior moment I've gone through the app on robins TV. Don't see anywhere to input code I recieved From the screen above showing the Blackburn game scroll down, the box to redeem your code is just off-page (not very well thought out!) Link to comment Share on other sites More sharing options...
Vincent Vega Posted June 17, 2020 Report Share Posted June 17, 2020 Hope this helps a few out Link to comment Share on other sites More sharing options...
cheesleywalksoncider Posted June 17, 2020 Report Share Posted June 17, 2020 5 minutes ago, phantom said: Am I having a senior moment I've gone through the app on robins TV. Don't see anywhere to input code I recieved Enter the code on the main site not the app. I did the same but then went via the site and it was all okay. Link to comment Share on other sites More sharing options...
Admin phantom Posted June 17, 2020 Admin Report Share Posted June 17, 2020 Thank you everyone for your help Now sorted Link to comment Share on other sites More sharing options...
Ashton_Red Posted June 17, 2020 Report Share Posted June 17, 2020 when I click redeem nothing happens Link to comment Share on other sites More sharing options...
Davefevs Posted June 17, 2020 Report Share Posted June 17, 2020 18 minutes ago, cheesleywalksoncider said: Hi Dave I assume you are mirroring using Apple TV. I want to do the same for my Dad but he doesn't have Apple TV, just want to check I'm not missing a trick. Nope, I have a Samsung Q Series tv that allows me to mirror / extend iPad / iPhone to the tv. No Apple TV box here. Just to help everyone, I’ve successfully done the following: connected MacBook Pro to tv using hdmi cable (I have a usbc dongle with hdmi out that I plug into Mac) connected above to tv using Mac inbuilt “mirror to tv” function. Mouse control is juddery connected iPad Pro (11” 2019) to tv using Apple inbuilt “screen mirroring” ditto iPhone 11 connected above to tv using sane dongle as for Mac, as new iPad Pro has usbc port All showed the test card, detailing 16:9 aspect ratio and 1080i50 resolution which will look fine on 4K tv. Interestingly I had Mac and iPhone streaming at the same time. Sorry no windows pc’s in my house, so can’t test anything else. But shout if Qs. Link to comment Share on other sites More sharing options...
BerkeleyBAred Posted June 17, 2020 Report Share Posted June 17, 2020 So, predictably I requested a refund. Sent to email address on Sunday (cc’d myself...not paranoid or anything) and now I have a code for streaming which I did actively not request. Now I will have to spend hours sorting this out I’m sure. Link to comment Share on other sites More sharing options...
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