City Rocker Posted June 17, 2020 Report Share Posted June 17, 2020 23 minutes ago, Robins_til_i_die said: {"status":"error","message":"Multiple accounts exist for user with email ***@***.com or third party ID "} 17 minutes ago, Vincent Vega said: Exactly this. I have the same error message. Using Chrome. What do we think is the best route to resolve this, email supporter services? Link to comment Share on other sites More sharing options...
NYTRAM Posted June 17, 2020 Report Share Posted June 17, 2020 Not sure whether this helps anyone but I've managed to redeem my code using Chrome on a Windows laptop. Logged out and managed to get working on my phone then returned to laptop. As long as your not logged in on both machines it appears to work. Seems to be problematic on i-pad as we've found with my father's login. Comes up with the cookie issue. Link to comment Share on other sites More sharing options...
Vincent Vega Posted June 17, 2020 Report Share Posted June 17, 2020 3 minutes ago, City Rocker said: I have the same error message. Using Chrome. What do we think is the best route to resolve this, email supporter services? It's what I have done. Link to comment Share on other sites More sharing options...
Nuno Gomes Posted June 17, 2020 Report Share Posted June 17, 2020 Had the same issue on my Mac trying to log on with the Redeem button appearing not to do anything. Tried Chrome and worked all OK. Then went back to Safari and that is working too now! Link to comment Share on other sites More sharing options...
Coombsy Posted June 17, 2020 Report Share Posted June 17, 2020 17 minutes ago, Davefevs said: According to Jerry, yes. I had Mac and iPad working together earlier. Thanks Dave Link to comment Share on other sites More sharing options...
Simon79 Posted June 17, 2020 Report Share Posted June 17, 2020 2 hours ago, Agard Days Night said: Anybody else not able to click ‘Redeem’ ? Yep. Pasted the code in & nothing happens! COYR Link to comment Share on other sites More sharing options...
DANWRENBCFC4LIFE Posted June 17, 2020 Report Share Posted June 17, 2020 Do you have to enter the code on all devices? Link to comment Share on other sites More sharing options...
BCFC1512 Posted June 17, 2020 Report Share Posted June 17, 2020 No email here! Imagine my shock Link to comment Share on other sites More sharing options...
054123 Posted June 17, 2020 Report Share Posted June 17, 2020 Have downloaded app to phone, no idea what to do next. Link to comment Share on other sites More sharing options...
whooosh Posted June 17, 2020 Report Share Posted June 17, 2020 All I’m getting now is “error establishing a database connection” Link to comment Share on other sites More sharing options...
Roger Red Hat Posted June 17, 2020 Report Share Posted June 17, 2020 Just now, whooosh said: All I’m getting now is “error establishing a database connection” Me too. Link to comment Share on other sites More sharing options...
weymouth red Posted June 17, 2020 Report Share Posted June 17, 2020 Same Link to comment Share on other sites More sharing options...
Lanterne Rouge Posted June 17, 2020 Report Share Posted June 17, 2020 Me too, Crashed under demand I imagine Link to comment Share on other sites More sharing options...
hangdog Posted June 17, 2020 Report Share Posted June 17, 2020 I get the same Link to comment Share on other sites More sharing options...
weymouth red Posted June 17, 2020 Report Share Posted June 17, 2020 This looks great Link to comment Share on other sites More sharing options...
Lanterne Rouge Posted June 17, 2020 Report Share Posted June 17, 2020 Getting 502 Bad Gateway now...………….. Link to comment Share on other sites More sharing options...
Lanterne Rouge Posted June 17, 2020 Report Share Posted June 17, 2020 Think I`ve got it sorted now - is the live stream test Lisa Knights and some video from training? Link to comment Share on other sites More sharing options...
Lanterne Rouge Posted June 17, 2020 Report Share Posted June 17, 2020 4 minutes ago, Lanterne Rouge said: Think I`ve got it sorted now - is the live stream test Lisa Knights and some video from training? Yep it is. Thank **** for that. I won`t have to get Mrs Rouge to go out on Saturday now while I swear at my lap top. Link to comment Share on other sites More sharing options...
hangdog Posted June 17, 2020 Report Share Posted June 17, 2020 In now. Took some time but that's the point of having test events in advance. Hopefully, all will be fine come Saturday Link to comment Share on other sites More sharing options...
Lanterne Rouge Posted June 17, 2020 Report Share Posted June 17, 2020 6 minutes ago, hangdog said: In now. Took some time but that's the point of having test events in advance. Hopefully, all will be fine come Saturday It did take a while but I`m technically clueless so I expect those who aren`t got it sorted a lot quicker than I did. Link to comment Share on other sites More sharing options...
Mrdc Posted June 17, 2020 Report Share Posted June 17, 2020 Bit late to the party. Just put in my code and I click submit and nothing is happening guess this is caused by the traffic on the website. Link to comment Share on other sites More sharing options...
richwwtk Posted June 17, 2020 Report Share Posted June 17, 2020 Not read the entire thread, but the streaming wouldn't work for me on Firefox, all good with Chrome though Link to comment Share on other sites More sharing options...
Davefevs Posted June 17, 2020 Report Share Posted June 17, 2020 2 hours ago, DANWRENBCFC4LIFE said: Do you have to enter the code on all devices? Nope, once it’s registered to your account it’s there wherever you login. Link to comment Share on other sites More sharing options...
Agard Days Night Posted June 19, 2020 Report Share Posted June 19, 2020 On 17/06/2020 at 17:28, Red7 said: That they would get back to him/her ASAP. Don't hold your breath... Argh that doesn’t help probably nobody in the office now is there Link to comment Share on other sites More sharing options...
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