Norn Iron Posted June 19, 2020 Report Share Posted June 19, 2020 I mentioned on the TV streamingthread that the audio only feed was working well! That was until I tried it on my laptop via the official BCFC website. If you are logged in and click on Listen Live, I got the following message ' You do not have the sufficient entitlements.' This is bizarre as my account not only says I have an active account until December 2020 but also if I click as if buying a new audio package, I am informed that I am an active subscriber. The message warns me that I might be buying another membership to my already active one. Whilst I have been able to listen to the pre-recorded Lisa Knights message on the Listen Live Audio Stream on my mobile app I haven't heard anything on the PC website version. I have just emailed the bristolcitytvsupport@streamamg.com to see what they know. I will advise accordingly. If anyone has been able to get the PC version working etc for the Audio only, please post! Link to comment Share on other sites More sharing options...
Norn Iron Posted June 20, 2020 Author Report Share Posted June 20, 2020 Worst fears realised. Can't access on laptop. If anyone at BCFC is reading this, please help! I did get an automated response yesterday from Amg saying they'd respond. They haven't. Link to comment Share on other sites More sharing options...
Norn Iron Posted June 20, 2020 Author Report Share Posted June 20, 2020 Gets worse. Sent another polite email to them just now. I have received a Delivery Had Failed Response. Apparently their mailbox is full. Link to comment Share on other sites More sharing options...
Norn Iron Posted June 20, 2020 Author Report Share Posted June 20, 2020 Good news sort of.... Download the Mobile App of you haven't already done so. The subscription works here without having to do anything extra. Maybe we're only allowed one feed in total ie no other machine allowed? Link to comment Share on other sites More sharing options...
Dan Robin Posted June 20, 2020 Report Share Posted June 20, 2020 Same message for me, both from PC and laptop. I hope the problem is only the pre-match, but I fear the error won't change at 15:00... Link to comment Share on other sites More sharing options...
exAtyeoMax Posted June 20, 2020 Report Share Posted June 20, 2020 Even though I have a paid subscription " The user does not have sufficient entitlements." and I can't log in. It says I have a subscription and shows the recent payment… Link to comment Share on other sites More sharing options...
Norn Iron Posted June 20, 2020 Author Report Share Posted June 20, 2020 ExAtyeo, please try mobile app. It works really well. Push Audio in Black box Be careful not to keep pushing it. You'll get more of the same feed! Only way to get rid is to log out of Wifi and start again! Link to comment Share on other sites More sharing options...
exAtyeoMax Posted June 20, 2020 Report Share Posted June 20, 2020 19 minutes ago, Norn Iron said: ExAtyeo, please try mobile app. It works really well. Push Audio in Black box Be careful not to keep pushing it. You'll get more of the same feed! Only way to get rid is to log out of Wifi and start again! Thanks, I'll try that next time. Luckily I can listen on Radio Bristol. (I used to live in London, hence the Robins Audio Pass, but now in Sham for the lockdown) Link to comment Share on other sites More sharing options...
Padlad Posted June 20, 2020 Report Share Posted June 20, 2020 showing me logged at the top in but says user not logged in Link to comment Share on other sites More sharing options...
exAtyeoMax Posted June 20, 2020 Report Share Posted June 20, 2020 Just now, Padlad said: showing me logged at the top in but says user not logged in yes, same here. It works on the app on my phone Link to comment Share on other sites More sharing options...
Padlad Posted June 20, 2020 Report Share Posted June 20, 2020 Has anyone managed to listen on a PC ? no space on my mobile to install app Link to comment Share on other sites More sharing options...
exAtyeoMax Posted June 20, 2020 Report Share Posted June 20, 2020 2 minutes ago, Padlad said: Has anyone managed to listen on a PC ? no space on my mobile to install app No it doesn't work on mine Link to comment Share on other sites More sharing options...
Dan Robin Posted June 20, 2020 Report Share Posted June 20, 2020 I give up! I got many errors: the ''entitlements'' message or the ''the user is not logged in'' one in the RobinsTV page, whereas if I click in the article ''Live: Blackburn Rovers v Bristol City'' and I click on the screen, I return to the Bristol Sports Account page or the page goes crazy (it tries to load without stopping). Link to comment Share on other sites More sharing options...
Norn Iron Posted June 20, 2020 Author Report Share Posted June 20, 2020 Just had a reply! They say I should try https://robinstv.bcfc.co.uk/ Link to comment Share on other sites More sharing options...
Norn Iron Posted June 20, 2020 Author Report Share Posted June 20, 2020 Guess what? That link is what I have been using. Doesn't work. Clearly, Audio Only Subs are the runt of any streaming. Link to comment Share on other sites More sharing options...
Padlad Posted June 20, 2020 Report Share Posted June 20, 2020 Yep the audio subscription is always the afterthought Link to comment Share on other sites More sharing options...
exAtyeoMax Posted June 20, 2020 Report Share Posted June 20, 2020 Still doesn't work on Mac. I can log in but it says I'm not entitled. Link to comment Share on other sites More sharing options...
Norn Iron Posted June 20, 2020 Author Report Share Posted June 20, 2020 Yep ExAtyeo, It seems that no one can get it to work on PC Link to comment Share on other sites More sharing options...
Scrumpy Dziek Posted June 20, 2020 Report Share Posted June 20, 2020 I paid the £10 to watch the game but can still listen to the audio on my pc via Chrome Link to comment Share on other sites More sharing options...
Norn Iron Posted June 21, 2020 Author Report Share Posted June 21, 2020 I have just written to Jerry via the SLO thread. Hopefully the mods will sanction it as a genuine question with plenty of information to help Jerry rectify a shoddy at best service. Link to comment Share on other sites More sharing options...
Dan Robin Posted June 21, 2020 Report Share Posted June 21, 2020 I forgot that I got another error message while trying to listen to the match: a white page with... On 18/06/2020 at 19:43, Yozzarian said: {"status":"error","message":"Could not verify and extract claims for sportsalliancejwtv2 token"} Link to comment Share on other sites More sharing options...
Norn Iron Posted June 21, 2020 Author Report Share Posted June 21, 2020 26 minutes ago, Dan Robin said: I forgot that I got another error message while trying to listen to the match: a white page with... Woah! I didn't get that one! Link to comment Share on other sites More sharing options...
Norn Iron Posted June 25, 2020 Author Report Share Posted June 25, 2020 Update. It's Thursday and no response from my post on the SLO thread. I have just emailed Jerry hoping this will get s deserved answer. If anyone has had a response or has more info, please post on this thread. Thanks. Here's my email..... Hi Jerry, I posted a thorough account on the SLO forum regarding the lack of audio feed on the BCFC official website when using a laptop. I haven't had a reply so I thought I would write to you directly. I enclose a copy of the post. I would be grateful if you could respond as there is another broadcast on Sunday and many won't be able to hear. The support from the official link regarding technical issues has been woeful. Looking forward to hearing from you and keep up the good, often unnoticed and unrewarded work that you do. Kind regards, Link to comment Share on other sites More sharing options...
City_USA Posted June 25, 2020 Report Share Posted June 25, 2020 I've never been able to get audio commentary on my laptop, only app on phone Link to comment Share on other sites More sharing options...
Norn Iron Posted June 25, 2020 Author Report Share Posted June 25, 2020 Update! Jerry responded immediately and a colleague will be contacting me via email as she needs to converse with the streaming party. Well done Jerry. Link to comment Share on other sites More sharing options...
Norn Iron Posted June 26, 2020 Author Report Share Posted June 26, 2020 Latest update Friday 9pm and I've just received an email from Bristolcitysupport. It's short and to the point. No apologies. They are also assuming I'm computer literate.....I'm not. At least when the feed was provided by Premiumtv they replied within couple of hours max. 6 days for the new regime to respond is very concerning. Here's their response. Hi, Please can you refresh your browser and try again? Kind regards, After asking Google, I now understand how to do what they are asking. Why couldn't they have told me? For those that have this problem of not being able to hear on PC, go to the BCFC website. When loaded... 1 Hold down CTL key and press the refresh icon button to the left of the BCFC address (it's the arrow that is circular). 2 This should clear caches etc. Please let me know if it works. I'm about to try it. Link to comment Share on other sites More sharing options...
Norn Iron Posted June 26, 2020 Author Report Share Posted June 26, 2020 If you have a Mac, it's Shift and Refresh click. Link to comment Share on other sites More sharing options...
Norn Iron Posted June 26, 2020 Author Report Share Posted June 26, 2020 I have refreshed browser several times on various BCFC pages. The mobile app, when clicking on Audio Live, tells me that there are no live broadcasts. However, on the PC, I keep getting this. Can others please try and let me know if you have succeeded in getting further than me. Link to comment Share on other sites More sharing options...
Norn Iron Posted June 28, 2020 Author Report Share Posted June 28, 2020 Jerry has contacted me this morning. Superb. Streamingamg are 99% convinced that if I log out and log back in it will work. I did yet another Clearing Browser Data via the three dots in the top right hand tool bar. Clicked on More to access the clearance data. It took over 5 minutes to clear. I then logged in to Bcfc and clicked on Listen Live. Usual message reappears! I have contacted Jerry with my latest update. If anyone has similar issues or has found a workaround, please keep posting here. Thanks. Link to comment Share on other sites More sharing options...
Norn Iron Posted June 28, 2020 Author Report Share Posted June 28, 2020 Can someone who is tech savvy, help me please? The above posts will tell you what I've done to get the Listen Live to work. Bear in mind that prior to lockdown, it was working perfectly. Here is Streamingamg's latest reply. I am at a loss as what else I can do. There is not an issue with the system, I would recommend he listen on app for today's game. Alternatively try a different browser. If he can provide his login details I can test this further. Thanks Link to comment Share on other sites More sharing options...
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