JerrySLO Posted September 25, 2020 Report Share Posted September 25, 2020 If anyone who paid in full for their season card but are yet to receive a refund for the Coventry game please can you email me your supporter ID number slo@bcfc.co.uk and I'll look into it. A reminder that the refund will go back to the person who made the payment on the card they paid with. DD payers should of received an email explaining the process for the Coventry & Sheff Wed games. Link to comment Share on other sites More sharing options...
City Mike Posted September 28, 2020 Report Share Posted September 28, 2020 Haven’t received my refund for last season yet Link to comment Share on other sites More sharing options...
The Chaplain Posted September 28, 2020 Report Share Posted September 28, 2020 Was told DD holders would get a joint refund for Coventry and Sheff Weds.... both now gone, nothing yet. Link to comment Share on other sites More sharing options...
OldlandReddies Posted September 28, 2020 Report Share Posted September 28, 2020 Hi Jerry, Paying by DD and not received a refund yet. Also , September's DD has not been taken from my Bank ?? Link to comment Share on other sites More sharing options...
Wealwayseatcheese Posted September 28, 2020 Report Share Posted September 28, 2020 Morning, none of my direct debits taken so far, 1st payment left bank then came back within 20 minutes, then nothing taken For August or September. On all 3 occasions had to ring and pay over phone inspite of being told it would be sorted. Waiting to see what happens in a couple of days time. Link to comment Share on other sites More sharing options...
OldlandReddies Posted September 28, 2020 Report Share Posted September 28, 2020 6 hours ago, Wealwayseatcheese said: Morning, none of my direct debits taken so far, 1st payment left bank then came back within 20 minutes, then nothing taken For August or September. On all 3 occasions had to ring and pay over phone inspite of being told it would be sorted. Waiting to see what happens in a couple of days time. Had to do the same for my first 2 payments. Paid both over phone and now they haven't taken for September. Just not good enough. Link to comment Share on other sites More sharing options...
TonyTonyTony Posted September 29, 2020 Report Share Posted September 29, 2020 All direct debits for me have been taken. Still awaiting refund on the two games this month - one day to go ! Link to comment Share on other sites More sharing options...
oldland3 Posted September 29, 2020 Report Share Posted September 29, 2020 I have been in touch with BC regarding this matter of dd refunds and was informed it would be done at the end of this month, so hold on for another couple of days Link to comment Share on other sites More sharing options...
Meh Posted September 29, 2020 Report Share Posted September 29, 2020 1 hour ago, TonyTonyTony said: All direct debits for me have been taken. Still awaiting refund on the two games this month - one day to go ! Same - not hopeful but would be nice as I am down £30 on TV games on the back of expecting a credit (soon to be £40 on Saturday) Link to comment Share on other sites More sharing options...
'Pack' It In Posted September 29, 2020 Report Share Posted September 29, 2020 Hi All, I wonder what sort of timescale would you expect it to be for refund for the Sheff Wed game?, as paid season ticket up front, had Coventry refund though. Link to comment Share on other sites More sharing options...
Admin phantom Posted September 29, 2020 Admin Report Share Posted September 29, 2020 53 minutes ago, oldland3 said: I have been in touch with BC regarding this matter of dd refunds and was informed it would be done at the end of this month, so hold on for another couple of days I don't know if this is a typo, but the club originally said before the end of the month. Not at the end of the month -assuming payments will drop tomorrow, but I hate to say I can kind of see the messages on here already in the next couple of days 19 minutes ago, 'Pack' It In said: Hi All, I wonder what sort of timescale would you expect it to be for refund for the Sheff Wed game?, as paid season ticket up front, had Coventry refund though. The payments were supposed to be paid "in the week up to the game". Link to comment Share on other sites More sharing options...
TonyTonyTony Posted September 29, 2020 Report Share Posted September 29, 2020 3 hours ago, phantom said: assuming payments will drop tomorrow If this is true it will land in the bank, and one day later the DD comes back out. Its like you and your wife giving each other a tenner at Xmas Link to comment Share on other sites More sharing options...
'Pack' It In Posted September 29, 2020 Report Share Posted September 29, 2020 6 hours ago, 'Pack' It In said: Hi All, I wonder what sort of timescale would you expect it to be for refund for the Sheff Wed game?, as paid season ticket up front, had Coventry refund though. Hi All, Ignore me, I have found the refund, which was the day before the game As you were......... Ahem!! Link to comment Share on other sites More sharing options...
Meh Posted September 30, 2020 Report Share Posted September 30, 2020 Opened my online account with much excitement today but alas, no credit Link to comment Share on other sites More sharing options...
UREDS_91 Posted September 30, 2020 Report Share Posted September 30, 2020 No refund for me... DD was told by the end of the month. Link to comment Share on other sites More sharing options...
TonyTonyTony Posted September 30, 2020 Report Share Posted September 30, 2020 Same here - no refund in bank as of 9:30 am this morning. Will check later Link to comment Share on other sites More sharing options...
Admin phantom Posted September 30, 2020 Admin Report Share Posted September 30, 2020 Ditto, but let's be honest are any of us surprised? Link to comment Share on other sites More sharing options...
TonyTonyTony Posted September 30, 2020 Report Share Posted September 30, 2020 4 minutes ago, phantom said: Ditto, but let's be honest are any of us surprised? Not really, but disappointed. I guarantee you the money will go OUT tomorrow though...... Link to comment Share on other sites More sharing options...
Riaz Posted September 30, 2020 Report Share Posted September 30, 2020 No refund here either. Link to comment Share on other sites More sharing options...
View from the Dolman Posted September 30, 2020 Report Share Posted September 30, 2020 Not a Direct Debit season ticket holder but Jerry has said... no suggestion what the timescales are for City processing at their end to funds being received back in your bank account. Link to comment Share on other sites More sharing options...
TonyTonyTony Posted September 30, 2020 Report Share Posted September 30, 2020 11 minutes ago, View from the Dolman said: Not a Direct Debit season ticket holder but Jerry has said... no suggestion what the timescales are for City processing at their end to funds being received back in your bank account. I suppose if City processed the refund today, it will take a few working days to actually land in the bank. Ive always wondered how that works saying as i can transfer money over to someone almost immediately...... Link to comment Share on other sites More sharing options...
BCFC1512 Posted September 30, 2020 Report Share Posted September 30, 2020 A lot of banks update at 3/4pm so check then people. Link to comment Share on other sites More sharing options...
Davefevs Posted September 30, 2020 Report Share Posted September 30, 2020 1 hour ago, TonyTonyTony said: I suppose if City processed the refund today, it will take a few working days to actually land in the bank. Ive always wondered how that works saying as i can transfer money over to someone almost immediately...... That’s poor if so. No doubt the refunds will be a batch of payments that could’ve been submitted to their payment provider a few days back with a payment date of today. Had that been the case you would’ve seen your money this morning (almost all standard Banks are full BACS members)l. Link to comment Share on other sites More sharing options...
TonyTonyTony Posted September 30, 2020 Report Share Posted September 30, 2020 2 hours ago, Taunton_BCFC said: A lot of banks update at 3/4pm so check then people. Still not. @JerrySLO Can you please find out whats happened? Ill message you my Supporters ID Link to comment Share on other sites More sharing options...
Redtucks Posted September 30, 2020 Report Share Posted September 30, 2020 Just to balance the previous comments. I paid for four season cards using my credit card. I received a credit to my credit card account for the Coventry game on 9th September - the game itself was on the 12th September. Similarly I was credited for the Sheffield Wed. game on 24th September whilst the game was played on the 27th September. In both instances I was credited three days prior to the match in question! Link to comment Share on other sites More sharing options...
Tully Bascomb Posted September 30, 2020 Report Share Posted September 30, 2020 Still nothing, lets see what tomorrow brings Link to comment Share on other sites More sharing options...
TonyTonyTony Posted September 30, 2020 Report Share Posted September 30, 2020 Jerry SLO messaged me and said that refunds had been processed. Give it a few days to clear was the advice given by Bristol sport accounts team Link to comment Share on other sites More sharing options...
Davefevs Posted September 30, 2020 Report Share Posted September 30, 2020 1 hour ago, TonyTonyTony said: Jerry SLO messaged me and said that refunds had been processed. Give it a few days to clear was the advice given by Bristol sport accounts team That’s poor advice. The refunds should be processed with a payment date, so they should know when they are hitting people’s accounts. It’s not like paying a cheque in. Link to comment Share on other sites More sharing options...
TonyTonyTony Posted September 30, 2020 Report Share Posted September 30, 2020 38 minutes ago, Davefevs said: That’s poor advice. The refunds should be processed with a payment date, so they should know when they are hitting people’s accounts. It’s not like paying a cheque in. Not saying I disagree mate - just passing his message on. It is piss poor really. Link to comment Share on other sites More sharing options...
Wealwayseatcheese Posted September 30, 2020 Report Share Posted September 30, 2020 I hope they are not classing arrears as money not received because they have messed direct debit collections up. If that is the case I will be venting my spleen next week if no refund has been received by then . Link to comment Share on other sites More sharing options...
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