citywest30 Posted November 8, 2020 Report Share Posted November 8, 2020 Does anyone know when this will be sent out to people who pre ordered it? I know the cut off date for orders was early October. Link to comment Share on other sites More sharing options...
And Its Smith Posted November 8, 2020 Report Share Posted November 8, 2020 Just now, citywest30 said: Does anyone know when this will be sent out to people who pre ordered it? I know the cut off date for orders was early October. Went on a stadium tour last week and SLO Jerry said that he had seen it and it looked great but there has been delays with the manufacturer. Didn’t give a definite date but seemed to suggest it would be a few more weeks yet Link to comment Share on other sites More sharing options...
Robin Wood Posted November 8, 2020 Report Share Posted November 8, 2020 Due for purchase the start of may probably Link to comment Share on other sites More sharing options...
Tipps69 Posted November 8, 2020 Report Share Posted November 8, 2020 It was originally said by JL that hopefully it would be delivered before Christmas! Link to comment Share on other sites More sharing options...
beaverface Posted November 8, 2020 Report Share Posted November 8, 2020 I bought one of these for my ten year old son, and the way he's growing at the moment seriously worries me that by the time of delivery he won't get very much wear out of it. It wasn't cheap either, especially with his name and number printed on the back. Likewise, I ordered the home shirt for myself and I still haven't received it yet. I can only assume it's because both shirts are on the same delivery as I refused to pay two separate delivery costs which were extortionate! Ps. I'd like to say that I haven't heard a peep out of the club on this, even just to say they're waiting on the manufacturer. Complete radio silence. Link to comment Share on other sites More sharing options...
Harry Posted November 8, 2020 Report Share Posted November 8, 2020 I had an email last week saying my expected delivery date was June 2027. Link to comment Share on other sites More sharing options...
Davefevs Posted November 8, 2020 Report Share Posted November 8, 2020 1 minute ago, Harry said: I had an email last week saying my expected delivery date was June 2027. Liar...... City don’t think of using emails to communicate to us fans. Link to comment Share on other sites More sharing options...
Admin phantom Posted November 8, 2020 Admin Report Share Posted November 8, 2020 The real shame, for the first time in years we've got kit worth buying and it's an absolute disaster getting it Link to comment Share on other sites More sharing options...
nickolas Posted November 8, 2020 Report Share Posted November 8, 2020 7 hours ago, beaverface said: I bought one of these for my ten year old son, and the way he's growing at the moment seriously worries me that by the time of delivery he won't get very much wear out of it. It wasn't cheap either, especially with his name and number printed on the back. Likewise, I ordered the home shirt for myself and I still haven't received it yet. I can only assume it's because both shirts are on the same delivery as I refused to pay two separate delivery costs which were extortionate! Ps. I'd like to say that I haven't heard a peep out of the club on this, even just to say they're waiting on the manufacturer. Complete radio silence. Speak with Jerry. Im in the same sinking boat and he did say there could be a chance to separate them out if you want one part before the other. Im waiting on two other items along with the 3rd shirt. Just decided to forget about it and accept a new years’ present! Link to comment Share on other sites More sharing options...
Mendip City Posted November 23, 2020 Report Share Posted November 23, 2020 Don’t suppose anyone has heard any more about this? I could try asking the club but this is probably more straightforward! Cheers! Link to comment Share on other sites More sharing options...
Gilli74 Posted November 23, 2020 Report Share Posted November 23, 2020 Not heard anything Link to comment Share on other sites More sharing options...
Rebounder Posted November 23, 2020 Report Share Posted November 23, 2020 My partner's ordered clothes off some dodgy sites before where it takes around 3 months to arrive. Does get here eventually though. Maybe City and Hummel are using the same suppliers? Link to comment Share on other sites More sharing options...
Admin phantom Posted November 23, 2020 Admin Report Share Posted November 23, 2020 1 hour ago, Rebounder said: My partner's ordered clothes off some dodgy sites before where it takes around 3 months to arrive. Does get here eventually though. Maybe City and Hummel are using the same suppliers? Wish lol Link to comment Share on other sites More sharing options...
Sheltons Army Posted November 23, 2020 Report Share Posted November 23, 2020 1 hour ago, Rebounder said: My partner's ordered clothes off some dodgy sites before where it takes around 3 months to arrive. Does get here eventually though. Personalised latex or leather clothing from abroad takes a while .............apparently On 08/11/2020 at 09:45, Tipps69 said: It was originally said by JL that hopefully it would be delivered before Christmas! Bit like Walsh & Williams The Christmas Elves ..... Link to comment Share on other sites More sharing options...
Simon79 Posted November 23, 2020 Report Share Posted November 23, 2020 Had some contact with Jerry SLO, who said they where hoping for a pre Christmas delivery, but couldn’t guarantee anything. Bit of a shambles really, I ordered various things, along with the 3rd shirt. But unfortunately was all going to be delivered together, as it was ordered at the same time. Jerry tried to help, by splitting the delivery as it was all Christmas presents. But the only thing in stock was the home socks! Jerry was a credit to the club, the stock controller on the other hand........ I know the times we are living in, but City were still emailing me on deals the seemingly cannot deliver! COYR Link to comment Share on other sites More sharing options...
Dazy07 Posted November 23, 2020 Report Share Posted November 23, 2020 This really is poor.I have emailed the club to ask if I can cancel the order if it isn’t here by Xmas. Link to comment Share on other sites More sharing options...
Mendip City Posted November 23, 2020 Report Share Posted November 23, 2020 3 hours ago, Simon79 said: Had some contact with Jerry SLO, who said they where hoping for a pre Christmas delivery, but couldn’t guarantee anything. Bit of a shambles really, I ordered various things, along with the 3rd shirt. But unfortunately was all going to be delivered together, as it was ordered at the same time. Jerry tried to help, by splitting the delivery as it was all Christmas presents. But the only thing in stock was the home socks! Jerry was a credit to the club, the stock controller on the other hand........ I know the times we are living in, but City were still emailing me on deals the seemingly cannot deliver! COYR The email offers are a p*as take. Hopefully they’ll be sacking Hummel after this fiasco. Wonder whether Umbro’s rugby kits are delayed?? Link to comment Share on other sites More sharing options...
Admin phantom Posted November 24, 2020 Admin Report Share Posted November 24, 2020 Will be worth watching this The club are fortunate they don't have fans at the ground at the moment, could to imagine the scenes of people angry about orders not being fulfilled. The danger for the club is that people won't trust the ordering procedure in the future so am sure sales will be impacted Link to comment Share on other sites More sharing options...
Bristol Rob Posted November 24, 2020 Report Share Posted November 24, 2020 14 hours ago, Mendip City said: The email offers are a p*as take. Hopefully they’ll be sacking Hummel after this fiasco. Wonder whether Umbro’s rugby kits are delayed?? Wasn't it a similar story when we had Adidas? I think the biggest shambles will be them trying to unpick the mess at the end. People who ordered the kits for their kids will probably now want/need a larger size. People who took the kit option over the refund probably now want the refund. And people who were expecting to gift it as Christmas will start getting twitchy and looking at other gift ideas. Usual shambles. Link to comment Share on other sites More sharing options...
sh1t_ref_again Posted November 24, 2020 Report Share Posted November 24, 2020 Purchases should be covered by the distance selling regulations, so no problem to cancel if not yet received or advise the club within 14 days of delivery you wish to return for a full refund. Link to comment Share on other sites More sharing options...
Clevedon Red Posted November 25, 2020 Report Share Posted November 25, 2020 Answered by SLO. Aim for Xmas but no guarantees. Link to comment Share on other sites More sharing options...
Harry Posted November 25, 2020 Report Share Posted November 25, 2020 2 hours ago, Clevedon Red said: Answered by SLO. Aim for Xmas but no guarantees. Thanks for the update. Would be nice if such a communication came from the retail department at the club. Link to comment Share on other sites More sharing options...
Admin phantom Posted November 25, 2020 Admin Report Share Posted November 25, 2020 Just now, Harry said: Thanks for the update. Would be nice if such a communication came from the retail department at the club. It was Link to comment Share on other sites More sharing options...
Harry Posted November 25, 2020 Report Share Posted November 25, 2020 1 hour ago, phantom said: It was Didn’t see this on the OS!!! Link to comment Share on other sites More sharing options...
Admin phantom Posted November 26, 2020 Admin Report Share Posted November 26, 2020 1 hour ago, Harry said: Didn’t see this on the OS!!! You wanted a reply from the retail team? There it is.... Link to comment Share on other sites More sharing options...
Harry Posted November 26, 2020 Report Share Posted November 26, 2020 6 hours ago, phantom said: You wanted a reply from the retail team? There it is.... Stuck away on a sub-forum that about 10 people read. Just think it’d be nice for ALL of those people who ordered a kit in September (ie, the likely hundreds or even thousands who don’t read the sub-forum) to be told, via the official site, that they might not get their purchase til after Xmas. A simple matter of easy, mass communication with their customers, rather than having Jerry having to answer questions in a place few will see/read. This whole 3rd kit malarkey is a bloody shambles. Link to comment Share on other sites More sharing options...
Bristol Rob Posted November 26, 2020 Report Share Posted November 26, 2020 19 minutes ago, Harry said: Stuck away on a sub-forum that about 10 people read. Just think it’d be nice for ALL of those people who ordered a kit in September (ie, the likely hundreds or even thousands who don’t read the sub-forum) to be told, via the official site, that they might not get their purchase til after Xmas. A simple matter of easy, mass communication with their customers, rather than having Jerry having to answer questions in a place few will see/read. This whole 3rd kit malarkey is a bloody shambles. Wouldn't moan too much Slim, they might insist on giving you an anniversary kit as well, just to apologise for the inconvenience. *shudders* Link to comment Share on other sites More sharing options...
Harry Posted November 26, 2020 Report Share Posted November 26, 2020 1 hour ago, Bristol Rob said: Wouldn't moan too much Slim, they might insist on giving you an anniversary kit as well, just to apologise for the inconvenience. *shudders* Link to comment Share on other sites More sharing options...
Bristol Rob Posted November 26, 2020 Report Share Posted November 26, 2020 1 hour ago, Harry said: Get your personal account manager on the case. Link to comment Share on other sites More sharing options...
wayne allisons tongues Posted November 26, 2020 Report Share Posted November 26, 2020 What I don’t get is June/July people had 4 days to make a decision on the 4 options. They would of then had a rough idea of numbers and should of said what names etc. by a deadline. Why is it going to take 5 months minimum to produce a shirt? Link to comment Share on other sites More sharing options...
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