Brann-red Posted December 13, 2020 Report Share Posted December 13, 2020 4 hours ago, Simon79 said: Did they give any other information? Could we go to the shop & pick up the order? Instead of waiting for delivery etc. Sorry to ask, but I feel I’ll get more information from you, rather than the club I made the purchase with! COYR That was it in terms of info. To be honest I was so shocked at the flippancy of the way I was told I didn’t ask much else. I was planning on emailing the shop and asking them to revert my order to collection as I stupidly assumed when I brought it back in September that I’d not need to worry about the Xmas post!! I’ve ordered one shirt for my young sons birthday which was yesterday which obviously didn’t get sorted - that is unfair on him. the delay and lack of comms is beyond acceptable yet the nature of this shirt means you clearly can’t go and buy it somewhere else . I really don’t get how they can’t see it . The more I talk/think about it , the more frustrated I get - probably not helped by a certain result yesterday ! Link to comment Share on other sites More sharing options...
BasSavage88 Posted December 13, 2020 Report Share Posted December 13, 2020 It's almost as if the club is run by a bunch of chancers put in positions they aren't qualified for. I had to call the club this week to get a refund on an Xmas party as they hadn't sent out any information on what was happening. This was a party taking place in a week. No information, no automatic refund nothing just called told it had been cancelled a while ago and they were waiting for people to call them Link to comment Share on other sites More sharing options...
Silvio Dante Posted December 14, 2020 Report Share Posted December 14, 2020 Emailed the club last night on this, got a response this morning: Link to comment Share on other sites More sharing options...
Tipps69 Posted December 14, 2020 Report Share Posted December 14, 2020 Just had an email update (that I assume has gone to everyone that has ordered the shirt) saying that they should be receiving the first batch this week & then they will start sending them out. But it does say it’ll be in the post by the 23rd! So that’s pushing it a bit close assuming it ain’t getting here for Christmas if they aren’t posting until the 23rd? Link to comment Share on other sites More sharing options...
The Fat Controller Posted December 14, 2020 Report Share Posted December 14, 2020 3 minutes ago, Tipps69 said: Just had an email update (that I assume has gone to everyone that has ordered the shirt) saying that they should be receiving the first batch this week & then they will start sending them out. But it does say it’ll be in the post by the 23rd! So that’s pushing it a bit close assuming it ain’t getting here for Christmas if they aren’t posting until the 23rd? Agreed. I guess it depends if they start sooner than the 23rd with posting. If you're lucky and they send some out at the end of this week then there might be a chance. Link to comment Share on other sites More sharing options...
Gifford Posted December 14, 2020 Report Share Posted December 14, 2020 10 minutes ago, Tipps69 said: But it does say it’ll be in the post by the 23rd! So that’s pushing it a bit close assuming it ain’t getting here for Christmas if they aren’t posting until the 23rd? Mr C on standby. Link to comment Share on other sites More sharing options...
westonred Posted December 14, 2020 Report Share Posted December 14, 2020 Just received an Email saying the 1st batch of 3rd kit has arrived at BS3 and they will be packing them and sending them out asap, all supporters will get their shirts by 23rd Dec Link to comment Share on other sites More sharing options...
Bristol Rob Posted December 14, 2020 Report Share Posted December 14, 2020 If they are thinking of posting them for the 23rd, then you are highly unlikely to get them for Christmas. They should have in place (by now) a collection point so those who do want to wrap them, put them under the tree and all that jazz have the option. Link to comment Share on other sites More sharing options...
Lew-T Posted December 14, 2020 Report Share Posted December 14, 2020 If City’s performances don’t give you a heart attack, the club as a whole will finish you off... Cutting it pretty fine if the idea was to get them out before Christmas. Link to comment Share on other sites More sharing options...
Admin phantom Posted December 14, 2020 Admin Report Share Posted December 14, 2020 Link to comment Share on other sites More sharing options...
BasSavage88 Posted December 14, 2020 Report Share Posted December 14, 2020 First batch is ominous. Bet no one gets it before Xmas Link to comment Share on other sites More sharing options...
Laner Posted December 14, 2020 Report Share Posted December 14, 2020 42 minutes ago, BasSavage88 said: First batch is ominous. Bet no one gets it before Xmas Just what I was thinking. I wonder way the need for batches... we all had the same deadline to pre-order back in Sept? Link to comment Share on other sites More sharing options...
Mendip City Posted December 14, 2020 Report Share Posted December 14, 2020 I don’t think the email referred to the training too that was part of the deal.... foolishly I’ll assume both turn up at the same time! Has anyone had the energy to ask the club the question? Link to comment Share on other sites More sharing options...
Brann-red Posted December 14, 2020 Report Share Posted December 14, 2020 17 minutes ago, Mendip City said: I don’t think the email referred to the training too that was part of the deal.... foolishly I’ll assume both turn up at the same time! Has anyone had the energy to ask the club the question? I asked at the club shop on Friday if I could have the training top separately for my sons birthday - the answer was no . It was part of the prepackaged deal and everything was coming together . Link to comment Share on other sites More sharing options...
Lrrr Posted December 14, 2020 Report Share Posted December 14, 2020 Jerry saying on Twitter it’s next day delivery via courier so should be a case of getting there by Christmas Eve and not relying on post. Link to comment Share on other sites More sharing options...
Steve Watts Posted December 14, 2020 Report Share Posted December 14, 2020 Jerry's confirmed on Twitter that the training top should be sent at the same time. Delivery is next day courier delivery, so will arrive before Christmas....provided you're in when it arrives I guess! The email did say by 23rd, so by that inference, some people should receive them a lot earlier than that. I guess it all depends how many were ordered as to how quickly they can get them out, so they're being cautious on dispatch time I suppose. Link to comment Share on other sites More sharing options...
Admin phantom Posted December 14, 2020 Admin Report Share Posted December 14, 2020 100% great communication from Jerry, but really needs to go on official site Link to comment Share on other sites More sharing options...
Red7 Posted December 14, 2020 Report Share Posted December 14, 2020 17 hours ago, BasSavage88 said: It's almost as if the club is run by a bunch of chancers put in positions they aren't qualified for. It's like a microcosm of the country as a whole. I hope there aren't too many disappointed people, especially the young 'uns, who get let down by the shirts not arriving in time for Xmas. Link to comment Share on other sites More sharing options...
Mendip City Posted December 14, 2020 Report Share Posted December 14, 2020 2 hours ago, Brann-red said: I asked at the club shop on Friday if I could have the training top separately for my sons birthday - the answer was no . It was part of the prepackaged deal and everything was coming together . Thank you. Sounds suitable unhelpful of them! Link to comment Share on other sites More sharing options...
Clevedon Red Posted December 14, 2020 Report Share Posted December 14, 2020 I look forward to spending the time between delivery and Christmas Day trying to find my name. Link to comment Share on other sites More sharing options...
Davefevs Posted December 14, 2020 Report Share Posted December 14, 2020 12 minutes ago, Clevedon Red said: I look forward to spending the time between delivery and Christmas Day trying to find my name. Suggest you allow a little longer than that! Link to comment Share on other sites More sharing options...
The Fat Controller Posted December 14, 2020 Report Share Posted December 14, 2020 28 minutes ago, Clevedon Red said: I look forward to spending the time between delivery and Christmas Day trying to find my name. How much are you planning on drinking? Link to comment Share on other sites More sharing options...
nickolas Posted December 14, 2020 Report Share Posted December 14, 2020 Well here’s hoping they havent ran out of all the other stuff ive ordered and waited 3 months for in the same delivery then!!!! Link to comment Share on other sites More sharing options...
Tipps69 Posted December 14, 2020 Report Share Posted December 14, 2020 And this is obviously assuming the courier service manage to deliver! I already know I’m out for a few hours on Christmas Eve delivering Christmas meals to old people so if mine is supposed to turn up I’ll probably not get it anyway!! Link to comment Share on other sites More sharing options...
Simon79 Posted December 14, 2020 Report Share Posted December 14, 2020 1 hour ago, nickolas said: Well here’s hoping they havent ran out of all the other stuff ive ordered and waited 3 months for in the same delivery then!!!! Absolutely this. Email after email about offers & buying gifts etc. To find out the only thing they had in stock from my order was the home socks! So now it’s keep your fingers crossed that things turn up before Christmas or go out & buy something else. On topic.....Bought something from Adidas on Saturday & gave me a delivery date. Had an email yesterday saying shipping had been delayed, had another email today saying they apologise for the delay & that delivery will now be Thursday, a DAY later than the original delivery date! Great communication & standards. COYR Link to comment Share on other sites More sharing options...
Cardy Posted December 14, 2020 Report Share Posted December 14, 2020 Would be another PR disaster if these aren’t delivered by Xmas! I’m concerned about the sizing on these shirts aswell as am told they are a tight fit. Is there an option to return if they are the wrong size - although I assume the chances of an exchange for another another size are low? I really wanted this shirt when it was released but to be honest I am not really bothered either way now. Link to comment Share on other sites More sharing options...
Mendip City Posted December 14, 2020 Report Share Posted December 14, 2020 5 minutes ago, Cardy said: Would be another PR disaster if these aren’t delivered by Xmas! I’m concerned about the sizing on these shirts aswell as am told they are a tight fit. Is there an option to return if they are the wrong size - although I assume the chances of an exchange are low? I really wanted this shirt when it was released but to be honest I am not really bothered either way now. I’m like that, there’s a bit of me that actually wants to send it straight back to them. This has been no way to treat customers. Link to comment Share on other sites More sharing options...
Admin phantom Posted December 14, 2020 Admin Report Share Posted December 14, 2020 14 minutes ago, Cardy said: Would be another PR disaster if these aren’t delivered by Xmas! I’m concerned about the sizing on these shirts aswell as am told they are a tight fit. Is there an option to return if they are the wrong size - although I assume the chances of an exchange for another another size are low? I really wanted this shirt when it was released but to be honest I am not really bothered either way now. Weren't they literally made to order? On that basis it's going to be a miracle for the exact number of sizes to be delivered anyway Link to comment Share on other sites More sharing options...
Harry Posted December 15, 2020 Report Share Posted December 15, 2020 Does it count if I spent over £100 nearly 3 months ago but still haven’t received my purchases? I wonder. Link to comment Share on other sites More sharing options...
Tipps69 Posted December 15, 2020 Report Share Posted December 15, 2020 10 minutes ago, Harry said: Does it count if I spent over £100 nearly 3 months ago but still haven’t received my purchases? I wonder. Exactly but it also begs the question as to whether it’s possible to spend £100 now without everything being out of stock? Link to comment Share on other sites More sharing options...
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