Denbury Red Posted October 19, 2020 Report Share Posted October 19, 2020 Has anyone had a refund for tomorrow’s game? The club were very efficient at getting the refunds for the first two games paid before the match was played - this helped cover the cost of Robins TV. Hopefully it’s on its way! Link to comment Share on other sites More sharing options...
Davefevs Posted October 19, 2020 Report Share Posted October 19, 2020 I’m Tesco CC, reckon it will be tomorrow. Link to comment Share on other sites More sharing options...
glastonred Posted October 19, 2020 Report Share Posted October 19, 2020 No. I haven't had any refunds at all... Have I missed something?..... Link to comment Share on other sites More sharing options...
Admin phantom Posted October 19, 2020 Admin Report Share Posted October 19, 2020 I'm curious what will happen with those paying by direct debit.... Link to comment Share on other sites More sharing options...
Meh Posted October 20, 2020 Report Share Posted October 20, 2020 Nothing today but I thought it was on or around the date of the game so I’m breezy. Surely the sensible thing would be to put out a note stating payment circa Thursday/Friday covering both home games this week !? Link to comment Share on other sites More sharing options...
sticks 1969 Posted October 20, 2020 Report Share Posted October 20, 2020 Got the Coventry refund a day before the game and that’s it . nothing from the weds game yet Link to comment Share on other sites More sharing options...
GreedyHarry Posted October 20, 2020 Report Share Posted October 20, 2020 No, I haven’t had mine either. The others have all come through a couple of days prior to the game. One for @JerrySLO? Link to comment Share on other sites More sharing options...
Wealwayseatcheese Posted October 20, 2020 Report Share Posted October 20, 2020 So far this season I have had to pay every payment over the phone as they finally realised realised my DD was not set to bank and I thought it may hinder my refund , but I had the Coventry and Sheffield Wendy ones together on 30th September. direct debit now sorted , I expect refund to land in next couple days. Link to comment Share on other sites More sharing options...
Baldyman Posted October 20, 2020 Report Share Posted October 20, 2020 Nothing so far . Been pretty efficient until now Link to comment Share on other sites More sharing options...
redysteadygo Posted October 20, 2020 Report Share Posted October 20, 2020 I believe originally it was stated that refunds would be debited back to the card that had been used for payment between Monday and Thursday prior to the Saturday game. No idea what happens to mid week games. First game I thought I had been short changed then came across a refund on a card that I forgot I had used. Doh. Link to comment Share on other sites More sharing options...
TonyTonyTony Posted October 20, 2020 Report Share Posted October 20, 2020 8 hours ago, phantom said: I'm curious what will happen with those paying by direct debit.... I reckon it will be the same as last month. It will be processed on the last working day of the month, and appear on the same date as the DD is taken out again. Cash flow Link to comment Share on other sites More sharing options...
Davefevs Posted October 20, 2020 Report Share Posted October 20, 2020 Wonder if the two home games in a week means they are putting them together? Link to comment Share on other sites More sharing options...
Admin phantom Posted October 20, 2020 Admin Report Share Posted October 20, 2020 1 hour ago, TonyTonyTony said: I reckon it will be the same as last month. It will be processed on the last working day of the month, and appear on the same date as the DD is taken out again. Cash flow 1 hour ago, Davefevs said: Wonder if the two home games in a week means they are putting them together? Hi @JerrySLO lots of questions about repayments, are you able to advise on the above questions please? I'm in no way blaming Jerry for this, but once again piss poor comms from our club Link to comment Share on other sites More sharing options...
Baldyman Posted October 20, 2020 Report Share Posted October 20, 2020 Phoned the club and with 3 home games in close proximity, they’re refunding all 3 at the same time at the end of the month . A quick e-mail wouldn’t have gone amiss but hey-ho . Link to comment Share on other sites More sharing options...
JerrySLO Posted October 20, 2020 Report Share Posted October 20, 2020 I've made some enquiries on this and once I get a confirmed reply I'll post something on here. Link to comment Share on other sites More sharing options...
Admin phantom Posted October 20, 2020 Admin Report Share Posted October 20, 2020 59 minutes ago, Baldyman said: Phoned the club and with 3 home games in close proximity, they’re refunding all 3 at the same time at the end of the month . A quick e-mail wouldn’t have gone amiss but hey-ho . Shame we don't have an official website for messages like this.... Link to comment Share on other sites More sharing options...
ralphindevon Posted October 20, 2020 Report Share Posted October 20, 2020 Communications, time after time the club let themselves down in what would be a very quick, simple and cheap exercise. Why are they so bad at the simple things? Link to comment Share on other sites More sharing options...
Clevedon Red Posted October 20, 2020 Report Share Posted October 20, 2020 1 hour ago, JerrySLO said: I've made some enquiries on this and once I get a confirmed reply I'll post something on here. It’s a sorry state when even the SLO doesn’t know what the club are doing. At the very least they should be telling you. Link to comment Share on other sites More sharing options...
GTFABM Posted October 20, 2020 Report Share Posted October 20, 2020 10 minutes ago, Clevedon Red said: It’s a sorry state when even the SLO doesn’t know what the club are doing. At the very least they should be telling you. They will probably at the very least tell him once he gets a confirmed reply.... Link to comment Share on other sites More sharing options...
Coombsy Posted October 20, 2020 Report Share Posted October 20, 2020 Had the first one none since Link to comment Share on other sites More sharing options...
HomerRed Posted October 20, 2020 Report Share Posted October 20, 2020 I had two separate refunds ahead of the two September home matches. Nothing for October so far, but that fits with what Baldyman was told. I do wonder if the club came up with the refund plan in the belief some of us would be back in by now. So now they are holding on the the cash as long as possible. If that makes any difference these days. Link to comment Share on other sites More sharing options...
MarkDavis1986 Posted October 20, 2020 Report Share Posted October 20, 2020 2 hours ago, Baldyman said: Phoned the club and with 3 home games in close proximity, they’re refunding all 3 at the same time at the end of the month . A quick e-mail wouldn’t have gone amiss but hey-ho . So we have to wait another 10 days to get our refund for today's game. Sounds like a way they're trying to save on cash flow rather than administration fees. If it is admin fees then why not pay all 3 this week not at the end of the month?! Link to comment Share on other sites More sharing options...
oldland3 Posted October 20, 2020 Report Share Posted October 20, 2020 Has anyone received refunds for the Boro game Tuesday night Link to comment Share on other sites More sharing options...
Sheltons Army Posted October 20, 2020 Report Share Posted October 20, 2020 5 minutes ago, oldland3 said: Has anyone received refunds for the Boro game Tuesday night Scotty has just dropped mine off in cash Fair play Link to comment Share on other sites More sharing options...
eardun Posted October 20, 2020 Report Share Posted October 20, 2020 Read somewhere else that we’re getting refunds for three home matches in one go later in the month Link to comment Share on other sites More sharing options...
Gilli74 Posted October 20, 2020 Report Share Posted October 20, 2020 Glad I had one for tonight Link to comment Share on other sites More sharing options...
Davefevs Posted October 20, 2020 Report Share Posted October 20, 2020 54 minutes ago, oldland3 said: Has anyone received refunds for the Boro game Tuesday night We were bad, but not that bad Link to comment Share on other sites More sharing options...
glastonred Posted October 20, 2020 Report Share Posted October 20, 2020 Haven't had refunds for any games so far.... Link to comment Share on other sites More sharing options...
wendyredredrobin Posted October 21, 2020 Report Share Posted October 21, 2020 Should be paying us to watch that pile of shite. Not that we could watch all of it with RobinsTV buffering and cutting out all through the first half. Totally amateur performance from BCFC in every respect. Link to comment Share on other sites More sharing options...
Clevedon Red Posted October 21, 2020 Report Share Posted October 21, 2020 16 hours ago, MarkDavis1986 said: So we have to wait another 10 days to get our refund for today's game. Sounds like a way they're trying to save on cash flow rather than administration fees. If it is admin fees then why not pay all 3 this week not at the end of the month?! Stop putting forward simple customer centric solutions. Link to comment Share on other sites More sharing options...
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