GrahamC Posted December 21, 2020 Report Share Posted December 21, 2020 ******* joke, twice got through the queuing system only to be kicked out whilst waiting to be connected to website. Looking on Twitter it happened to loads of others too. Absolute shambles. Link to comment Share on other sites More sharing options...
normanhillred Posted December 21, 2020 Report Share Posted December 21, 2020 Just had the same, 30 minutes of my life I will never get back. What is the point? Really cannot be arsed. Convinced me it was a bad idea. Link to comment Share on other sites More sharing options...
Bristol Rob Posted December 21, 2020 Report Share Posted December 21, 2020 Just had a message from a pal saying all games have sold out now. Link to comment Share on other sites More sharing options...
Mr Roper Posted December 21, 2020 Report Share Posted December 21, 2020 I am on ticketing page but doesnt seem to be working Link to comment Share on other sites More sharing options...
normanhillred Posted December 21, 2020 Report Share Posted December 21, 2020 If they have sold out put this on the link rather than wasting peoples time Link to comment Share on other sites More sharing options...
Clevedon Red Posted December 21, 2020 Report Share Posted December 21, 2020 I completely forgot that’s how bothered I am about going back down. In a q though. Link to comment Share on other sites More sharing options...
Clevedon Red Posted December 21, 2020 Report Share Posted December 21, 2020 1 minute ago, normanhillred said: If they have sold out put this on the link rather than wasting peoples time That means someone would have to have a brain cell to think about that. Link to comment Share on other sites More sharing options...
Mr Roper Posted December 21, 2020 Report Share Posted December 21, 2020 I am not overly bothered ,more a sense of loyalty lead me to have a try for ticket . Got a feeling after Wycombe game maybe all back in Lockdown anyway Link to comment Share on other sites More sharing options...
View from the Dolman Posted December 21, 2020 Report Share Posted December 21, 2020 Doesn't help those who had problems but it was a smooth operation for me personally - in to the queue system a touch before 10am, wait to be allowed entry, pick game, pick seat, complete payment and I was done by about 10:07. Link to comment Share on other sites More sharing options...
Carey 6 Posted December 21, 2020 Report Share Posted December 21, 2020 Went ok for me, the approx waiting times were way out though! They could’ve listed the entry times per block before I purchased my ticket. Would’ve went for one where I could arrive later if I knew that would be the case. Now they want me in by 1.45. That’s a long old wait. Wonder how it’ll go if I turned up late? Link to comment Share on other sites More sharing options...
exAtyeoMax Posted December 21, 2020 Report Share Posted December 21, 2020 7 minutes ago, Bristol Rob said: Just had a message from a pal saying all games have sold out now. the system still puts you in a queue. Perhaps the tickets were in someone's basket but they hadn't paid? Link to comment Share on other sites More sharing options...
Clevedon Red Posted December 21, 2020 Report Share Posted December 21, 2020 Just got tickets for Huddersfield loads left. Link to comment Share on other sites More sharing options...
Olé Posted December 21, 2020 Report Share Posted December 21, 2020 As you'll have seen Graham, I had the same issue. 3 different 20+ minute waits and each time at the front of the queue, a "Rejected Queue ID" error. I've seen at least 7 people report this on Twitter and that was without even searching, just came up in my feed, so probably far worse than that. This isn't poor UX (which historically with City is bad enough), it's basic technology not being fit for purpose and failing. Helpfully, for unrelated reasons, I'm using a brand new laptop as of this morning, in an office on lightning fast internet, so I'm a perfect "control" for everything else being fine. It simply didn't work, but because it's indiscriminate and isolated and other people got their tickets, the club will ignore it and pretend it is probably user error and hope it goes away of its own accord next time. As always avoid responsibility and assume fans are at fault, and running City is easy. I take a personal interest in this shambles because I asked the club lots of questions about booking fees a few years ago off the back of a thread here (I work in the industry and found the approach to booking surcharges unusual). I was told the £1 ticketing fee is SPECIFICALLY paying for the tech. So we as fans continually fund this platform, and no one employed by City takes any interest in holding vendors to account when it doesn't work. Living away from AG I've been paying that £1 fee week in week out to get away tickets, so I've paid my share for the tech and got **** all from it today. Link to comment Share on other sites More sharing options...
GrahamC Posted December 21, 2020 Author Report Share Posted December 21, 2020 3 minutes ago, Olé said: As you'll have seen Graham, I had the same issue. 3 different 20+ minute waits and each time at the front of the queue, a "Rejected Queue ID" error. I've seen at least 7 people report this on Twitter and that was without even searching, just came up in my feed, so probably far worse than that. This isn't poor UX (which historically with City is bad enough), it's basic technology not being fit for purpose and failing. Helpfully, for unrelated reasons, I'm using a brand new laptop as of this morning, in an office on lightning fast internet, so I'm a perfect "control" for everything else being fine. It simply didn't work, but because it's indiscriminate and isolated and other people got their tickets, the club will ignore it and pretend it is probably user error and hope it goes away of its own accord next time. As always avoid responsibility and assume fans are at fault, and running City is easy. I take a personal interest in this shambles because I asked the club lots of questions about booking fees a few years ago off the back of a thread here (I work in the industry and found the approach to booking surcharges unusual). I was told the £1 ticketing fee is SPECIFICALLY paying for the tech. So we as fans continually fund this platform, and no one employed by City takes any interest in holding vendors to account when it doesn't work. Living away from AG I've been paying that £1 fee week in week out to get away tickets, so I've paid my share for the tech and got **** all from it today. It is an absolute disgrace. I live in BS3 & only attend home games so certainly don’t want to play some top supporter card bollocks, but creating a system that means someone like yourself who lives that far away & attends every game is unable to get a ticket through no fault of their own is absolutely shameful. I knew demand would exceed supply, but this is abysmal customer service. Link to comment Share on other sites More sharing options...
formerly known as ivan Posted December 21, 2020 Report Share Posted December 21, 2020 Why anyone would want a ticket is beyond me! Link to comment Share on other sites More sharing options...
Clevedon Red Posted December 21, 2020 Report Share Posted December 21, 2020 4 minutes ago, formerly known as ivan said: Why anyone would want a ticket is beyond me! I suspect we’ll be in a countrywide lockdown early Jan so getting mine for later in the season. Link to comment Share on other sites More sharing options...
CloudyThatchers Posted December 21, 2020 Report Share Posted December 21, 2020 I would try again,looks like it's working now Link to comment Share on other sites More sharing options...
Sleepy1968 Posted December 21, 2020 Report Share Posted December 21, 2020 2 minutes ago, formerly known as ivan said: Why anyone would want a ticket is beyond me! If I lived on my own I think I would probably take a chance. As it is, with the household being in the 50-79 range, I don't think it would be fair to risk family members health for a slim chance of a decent performance/result against Wycombe. It might be different if we were flying at the top and about to play Norwich ... Link to comment Share on other sites More sharing options...
A Horse With No Name Posted December 21, 2020 Report Share Posted December 21, 2020 25 minutes ago, Carey 6 said: Went ok for me, the approx waiting times were way out though! They could’ve listed the entry times per block before I purchased my ticket. Would’ve went for one where I could arrive later if I knew that would be the case. Now they want me in by 1.45. That’s a long old wait. Wonder how it’ll go if I turned up late? No problem, just have a few beers. Oh wait....... Link to comment Share on other sites More sharing options...
cidercity Posted December 21, 2020 Report Share Posted December 21, 2020 35 minutes ago, normanhillred said: Just had the same, 30 minutes of my life I will never get back. What is the point? Really cannot be arsed. Convinced me it was a bad idea. Exactly the same happed to me, i am also not bothering now. I think i will go and watch some non league at least you can drink during the game. Link to comment Share on other sites More sharing options...
Sheltons Army Posted December 21, 2020 Report Share Posted December 21, 2020 1 minute ago, Sleepy1968 said: If I lived on my own I think I would probably take a chance. As it is, with the household being in the 50-79 range, I don't think it would be fair to risk family members health for a slim chance of a decent performance/result against Wycombe. It might be different if we were flying at the top and about to play Norwich ... (don’t be offended) but this made me laugh Link to comment Share on other sites More sharing options...
Jimmo Posted December 21, 2020 Report Share Posted December 21, 2020 Kept knocking me out of the queue when using Google Chrome on PC and phone, but works fine when I use Firefox? Link to comment Share on other sites More sharing options...
zombie Posted December 21, 2020 Report Share Posted December 21, 2020 23 minutes ago, Olé said: As you'll have seen Graham, I had the same issue. 3 different 20+ minute waits and each time at the front of the queue, a "Rejected Queue ID" error. I've seen at least 7 people report this on Twitter and that was without even searching, just came up in my feed, so probably far worse than that. This isn't poor UX (which historically with City is bad enough), it's basic technology not being fit for purpose and failing. Helpfully, for unrelated reasons, I'm using a brand new laptop as of this morning, in an office on lightning fast internet, so I'm a perfect "control" for everything else being fine. It simply didn't work, but because it's indiscriminate and isolated and other people got their tickets, the club will ignore it and pretend it is probably user error and hope it goes away of its own accord next time. As always avoid responsibility and assume fans are at fault, and running City is easy. I take a personal interest in this shambles because I asked the club lots of questions about booking fees a few years ago off the back of a thread here (I work in the industry and found the approach to booking surcharges unusual). I was told the £1 ticketing fee is SPECIFICALLY paying for the tech. So we as fans continually fund this platform, and no one employed by City takes any interest in holding vendors to account when it doesn't work. Living away from AG I've been paying that £1 fee week in week out to get away tickets, so I've paid my share for the tech and got **** all from it today. No idea how intelligent our ticketing system is, but as you’ve been rejected 3 times do you think it may have something to do with you living in tier 4? Perhaps the club is correctly only selling to those who live in Bristol and North Somerset? Unfortunately for you exiles, particularly those of you from tier 4 and even those in tier 3 in South Glos the rejection could be geographical not the normal incompetence we expect. Link to comment Share on other sites More sharing options...
The Red Planet Posted December 21, 2020 Report Share Posted December 21, 2020 I have decided that I am not going back to AG until everything is back to normal and I can sit in my regular seat in the Dolman next to my mates without wearing a face mask. Sadly, I have a strong feeling that won't be until the start of next season at the earliest. Link to comment Share on other sites More sharing options...
Loco Rojo Posted December 21, 2020 Report Share Posted December 21, 2020 Look at it positively. You've saved yourself some money and reduced the risk to you of catching the Virus. Win win. Link to comment Share on other sites More sharing options...
GrahamC Posted December 21, 2020 Author Report Share Posted December 21, 2020 14 minutes ago, zombie said: No idea how intelligent our ticketing system is, but as you’ve been rejected 3 times do you think it may have something to do with you living in tier 4? Perhaps the club is correctly only selling to those who live in Bristol and North Somerset? Unfortunately for you exiles, particularly those of you from tier 4 and even those in tier 3 in South Glos the rejection could be geographical not the normal incompetence we expect. I live in BS3, so not in my case. Link to comment Share on other sites More sharing options...
Dredd Posted December 21, 2020 Report Share Posted December 21, 2020 Got that same rejection message 6 times now. Been trying on and off since they went on sale at 10am. Been seeing the same issue over social media too. So, I tried, I really want to watch some football but if the club can’t organise a working ticketing system after 9 months then I can’t be bothered to keep trying. Football Club of The Year apparently Link to comment Share on other sites More sharing options...
GrahamC Posted December 21, 2020 Author Report Share Posted December 21, 2020 Finally got one by phoning & then holding on for half an hour, there are currently tickets left for all of the games if you want one. Still a total shambles though, not so much better than queueing outside the gate to give Beryl a voucher for a ticket that then cost you £4 Link to comment Share on other sites More sharing options...
zombie Posted December 21, 2020 Report Share Posted December 21, 2020 Just now, GrahamC said: I live in BS3, so not in my case. It is just a bad system then and bad luck for you. Haven’t tried getting a ticket myself, as I attend with my old man who’s in his 70’s and my missus is pregnant, also our current form doesn’t help. Therefore I’ve not been aware of what the club has said with regards to tickets, surely they wouldn’t be selling tickets to anyone who has to travel from more than 10-15 miles away or anyone who lives in an area above tier 2. Also, those who live in areas above tier 2 or miles away shouldn’t be trying to buy, nothing against our fans from these areas, there’s no doubting the likes of a Rob or Stan or whoever love the club and are excellent fans and contributors to OTIB and OSIB, but rules are rules. No one should feel that the rules don’t apply to them, there’s enough people out there with a strange feeling of entitlement or exceptionalism, hence why we are where we are, individuals thinking the rules are for someone else and an incompetent gov mismanaging the situation. Good luck to those who live relatively local, in tier 2, so basically just those of us fortunate enough to live in Bristol or North Somerset. Link to comment Share on other sites More sharing options...
zombie Posted December 21, 2020 Report Share Posted December 21, 2020 3 minutes ago, GrahamC said: Finally got one by phoning & then holding on for half an hour, there are currently tickets left for all of the games if you want one. Still a total shambles though, not so much better than queueing outside the gate to give Beryl a voucher for a ticket that then cost you £4 Happy for you, hopefully you’re not disappointed on the day, hopefully the lads put on a show for you and we get 3 points, will be interesting to see how those going find the new experience. Link to comment Share on other sites More sharing options...
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