Rob k Posted January 12, 2021 Report Share Posted January 12, 2021 After some advice - my phone turned off in my pocket and would not turn back on at all. I did all the system reboot stuff and it just won’t turn on, the phone Is around 4 months old. I called Apple and arranged to have it collected and fixed, cut a long story short they are now refusing to fix my phone undef warranty and are trying to charge me £115 as they say there is a crack in it, this phone absolutely did not have a crack in it when i sent it off, has anyone else had issues like this and if so how did you deal with it as i have spoken to them in numerous occasions and they refuse to escalate my call to a manager. It’s infuriating, if i had dropped my phone I’d have said and would be willing to pay, just as i did in the summer when my daughter dropped the iPad but when you know your being done over it makes the blood boil. Link to comment Share on other sites More sharing options...
CrazyInWeston Posted January 14, 2021 Report Share Posted January 14, 2021 Maybe it cracked during delivery. Best option in the future is to with another phone/camera that has the time and date printed on it, send picture of phone condition with the phone. THAT is proof. Have you never seen UPS/Fex Ed/Amazon delivery drivers just chucking parcels any old how? Link to comment Share on other sites More sharing options...
grifty Posted January 15, 2021 Report Share Posted January 15, 2021 Did you send it back to a specific store? If so, tell the store that has it to get stuffed, get your phone back and then deal with a different store? I've found Apple extremely good with their warranties. Link to comment Share on other sites More sharing options...
Rob k Posted January 16, 2021 Author Report Share Posted January 16, 2021 On 14/01/2021 at 21:22, CrazyInWeston said: Maybe it cracked during delivery. Best option in the future is to with another phone/camera that has the time and date printed on it, send picture of phone condition with the phone. THAT is proof. Have you never seen UPS/Fex Ed/Amazon delivery drivers just chucking parcels any old how? I’ve received it back now, and if there is a crack on this phone then i can’t see it and neither can my wife. The other strange thing is it’s working again......it would not turn on for 48hrs before i sent it to be fixed. I’m going to take it to a store when they are open Link to comment Share on other sites More sharing options...
WarksRobin Posted January 17, 2021 Report Share Posted January 17, 2021 My sons iPhone 6s was completely dead after about 8 months. Apple replaced it under warranty no questions asked Link to comment Share on other sites More sharing options...
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