Norn Iron Posted September 15, 2021 Report Share Posted September 15, 2021 If you were listening on Saturday, we lost the last couple of minutes audio commentary in the first half and most of the second half. I wrote an email during the match asking for a refund/response. I still haven't heard anything from BCFC. If you had emailed the club, what has been your response? Link to comment Share on other sites More sharing options...
the frampton balti Posted September 16, 2021 Report Share Posted September 16, 2021 Is anybody out there? The silence is deafening! Customer services 2021 Have you tried social media forums for an answer madame there are many other people in your situation. Were just happy to have your money and make it more effort than its worth to get it back.... Link to comment Share on other sites More sharing options...
KentRed Posted September 16, 2021 Report Share Posted September 16, 2021 12 hours ago, Norn Iron said: If you were listening on Saturday, we lost the last couple of minutes audio commentary in the first half and most of the second half. I wrote an email during the match asking for a refund/response. I still haven't heard anything from BCFC. If you had emailed the club, what has been your response? I did the same and also had nothing back. Customer service is awful. @JerrySLO - anything you can do to help raise the issue and ask for a response? Link to comment Share on other sites More sharing options...
Norn Iron Posted September 20, 2021 Author Report Share Posted September 20, 2021 On 16/09/2021 at 09:13, KentRed said: I did the same and also had nothing back. Customer service is awful. @JerrySLO - anything you can do to help raise the issue and ask for a response? I have not had a reply from my 11th September email which was sent during the game. Has anyone heard anything from the club regarding the lack of a full broadcast? Link to comment Share on other sites More sharing options...
KentRed Posted September 21, 2021 Report Share Posted September 21, 2021 13 hours ago, Norn Iron said: I have not had a reply from my 11th September email which was sent during the game. Has anyone heard anything from the club regarding the lack of a full broadcast? I've also had no response back Norn Iron. The customer service / support is terrible. I've no idea where to try escalating so will most likely give up (probably exactly what they hope people will do). Link to comment Share on other sites More sharing options...
1960maaan Posted September 21, 2021 Report Share Posted September 21, 2021 Try @JerrySLO on Twitter, I've had some pretty quick responses on there. Link to comment Share on other sites More sharing options...
AirlieBeachRed Posted September 21, 2021 Report Share Posted September 21, 2021 The last 2 games I have been logged in on my laptop but it also says user not logged in so have had to watch it on my mobile phone as it won't play. I thought the first game may have been a glitch so I accepted it but I wasn't pleased at all when it happened again. Link to comment Share on other sites More sharing options...
Norn Iron Posted September 21, 2021 Author Report Share Posted September 21, 2021 I have just messaged Jerry with this thread and a copy of my email. I'll keep this thread informed. Thanks for the responses so far on this thread. Link to comment Share on other sites More sharing options...
REDOXO Posted September 21, 2021 Report Share Posted September 21, 2021 Jerry replied to me on the jerry SLO SECTION it is there. I made suggestions about how to mitigate the constant crap audio service. Take a look and I would suggest keep the pressure on. EDIT Jerry has not responded to my follow up as it doesn’t seem checking OTIB SUPPORTER LIAISON section is a daily event. My advice right now is to add another question as I get the impression with his response that they are putting it on supporters to contact an unmanned inbox on match day, also I get the impression that I am just being treated as a whiner!! Second edit. I have added this string to The SLO questions section it has to be moderated but I would appreciate it if one of you can reiterate what is going on as I’ve been bitching about this stuff for years and get nowhere. Link to comment Share on other sites More sharing options...
REDOXO Posted September 23, 2021 Report Share Posted September 23, 2021 I've started thread having got a response of sorts from Jerry! Link to comment Share on other sites More sharing options...
cidered abroad Posted September 23, 2021 Report Share Posted September 23, 2021 On 20/09/2021 at 18:38, Norn Iron said: I have not had a reply from my 11th September email which was sent during the game. Has anyone heard anything from the club regarding the lack of a full broadcast? Me too. Link to comment Share on other sites More sharing options...
Norn Iron Posted September 23, 2021 Author Report Share Posted September 23, 2021 I've double checked the FAQs within Robins TV. It is ambiguous. As I was getting more and more annoyed with the non commentary, in haste I had emailed the wrong dept.. However, the FAQs are not clear as to who you should report any issue during the game. In another question they answer with APP ONLY= supporterservices@bristol-sport etc. Again, in my panic I thought that as I was listening via the app, it must be this address. Even if it wasn't, common sense and customer service should have meant a response as a minimum. Also, the FAQ says to report it during the game which I did. They could at least have put the correct address after that statement. Pathetic. Also, Jerry hasn't replied as yet. I'll give him a few more days...out of courtesy. Link to comment Share on other sites More sharing options...
Denbury Red Posted September 23, 2021 Report Share Posted September 23, 2021 Customer service is shocking. I emailed both Jerry and the media team responsible for Robins TV and had no response from the latter even though Jerry suggested copying him in to add weight! Lot of good that did!! Link to comment Share on other sites More sharing options...
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