Wiltshire robin Posted September 29, 2021 Report Share Posted September 29, 2021 Have paid twice and it still says “the user is not logged in” useless as usual 2 Quote Link to comment Share on other sites More sharing options...
Herta Posted September 29, 2021 Report Share Posted September 29, 2021 Hopefully the SLO will see this as I won’t be seeing this game tonight now! Can’t see them fixing it in the next 10 mins. Its very frustrating. 1 Quote Link to comment Share on other sites More sharing options...
One Team Posted September 29, 2021 Report Share Posted September 29, 2021 Paying £10 for this audio quality?! ***** sake! Quote Link to comment Share on other sites More sharing options...
pl00peh91 Posted September 29, 2021 Report Share Posted September 29, 2021 2 minutes ago, Wiltshire robin said: Have paid twice and it still says “the user is not logged in” useless as usual Have you tried watching via the app? I’ve had that problem before and the app was fine 1 Quote Link to comment Share on other sites More sharing options...
sephjnr Posted September 29, 2021 Report Share Posted September 29, 2021 On 25/09/2021 at 15:59, AirlieBeachRed said: I've had this the last 2 games on the laptop but worked on the phone. I changed my tobins tv password today on the phone and is now fine somehow on the laptop again. I've just reset my password on the desktop, and it works now. Possible network breach? Quote Link to comment Share on other sites More sharing options...
Der no.2 Posted September 29, 2021 Report Share Posted September 29, 2021 15 minutes ago, exAtyeoMax said: Anyone got a static popping sound on Robins TV? yes Quote Link to comment Share on other sites More sharing options...
Wiltshire robin Posted September 29, 2021 Report Share Posted September 29, 2021 3 minutes ago, pl00peh91 said: Have you tried watching via the app? I’ve had that problem before and the app was fine Thanks your my hero it’s working now , club are still pricks though Quote Link to comment Share on other sites More sharing options...
Red Exile Posted September 29, 2021 Report Share Posted September 29, 2021 Finally got in. Logged in and out repeatedly. Clearly a fault somewhere. It's rarely a smooth process! 2 Quote Link to comment Share on other sites More sharing options...
Herta Posted September 29, 2021 Report Share Posted September 29, 2021 Heads up - I have had a dismissive reply from the club telling me I’m using a VPN and in effect to piss off. odd that they cut me off and accuse me of this the moment my subscription renews. Make of that what you choose! Quote Link to comment Share on other sites More sharing options...
Bristol Rob Posted September 29, 2021 Report Share Posted September 29, 2021 25 minutes ago, exAtyeoMax said: Anyone got a static popping sound on Robins TV? Allow me to play the role of RobinsTV customer service. Please prove to us you aren't eating Space Dust. We will reply to your reply in a few months time. Quote Link to comment Share on other sites More sharing options...
Dodgy_Giefer Posted September 29, 2021 Report Share Posted September 29, 2021 Doesn’t work for me either. Hopefully big Nige isn’t relying on it. Quote Link to comment Share on other sites More sharing options...
Elruliri Posted September 29, 2021 Report Share Posted September 29, 2021 I've given up radio brizzle it is.what a cock up. Quote Link to comment Share on other sites More sharing options...
054123 Posted September 29, 2021 Report Share Posted September 29, 2021 (edited) 30 minutes ago, Wiltshire robin said: Have paid twice and it still says “the user is not logged in” useless as usual This. Wtf? How do we get a refund? Edited September 29, 2021 by 054123 Quote Link to comment Share on other sites More sharing options...
Will Rollason Posted September 29, 2021 Report Share Posted September 29, 2021 its worked fine for me before... just pad my tenner to be told i'm not subscribed... it has a log of my payment as well... amateurish... Quote Link to comment Share on other sites More sharing options...
GlastonburyRed Posted September 29, 2021 Report Share Posted September 29, 2021 2 minutes ago, 054123 said: This. Wtf? How do we get a refund? Try clearing your cache/web history etc and then reopen your browser and log in again. Or even try using a totally different browser, one that isn’t your usual day to day one. 1 Quote Link to comment Share on other sites More sharing options...
054123 Posted September 29, 2021 Report Share Posted September 29, 2021 3 minutes ago, GlastonburyRed said: Try clearing your cache/web history etc and then reopen your browser and log in again. Or even try using a totally different browser, one that isn’t your usual day to day one. Will do. Seems needlessly difficult 2 Quote Link to comment Share on other sites More sharing options...
David Woody Posted September 29, 2021 Report Share Posted September 29, 2021 Won’t work on chrome which is what I usually use but working on Microsoft edge Quote Link to comment Share on other sites More sharing options...
McNasty Filth Posted September 29, 2021 Report Share Posted September 29, 2021 27 minutes ago, Herta said: Heads up - I have had a dismissive reply from the club telling me I’m using a VPN and in effect to piss off. odd that they cut me off and accuse me of this the moment my subscription renews. Make of that what you choose! wtf, how do they know you are using a VPN? Having the same problem, just renewed £140 annual and getting 'This user is not logged in' gubbins. Had this before, but it's righted itself eventually. Not today though!!!!! 1 Quote Link to comment Share on other sites More sharing options...
054123 Posted September 29, 2021 Report Share Posted September 29, 2021 3 minutes ago, David Woody said: Won’t work on chrome which is what I usually use but working on Microsoft edge Edge has disappeared from my Xbox Quote Link to comment Share on other sites More sharing options...
Will Rollason Posted September 29, 2021 Report Share Posted September 29, 2021 just emailed them asking for a refund. my payment is logged on the system but it doesnt recognise that im subscribed, now it doesnt recognise that i'm logged in...... whilst i'm logged in....pathetic 2 Quote Link to comment Share on other sites More sharing options...
054123 Posted September 29, 2021 Report Share Posted September 29, 2021 Just now, Will Rollason said: just emailed them asking for a refund. my payment is logged on the system but it doesnt recognise that im subscribed, now it doesnt recognise that i'm logged in...... whilst i'm logged in....pathetic #sames Quote Link to comment Share on other sites More sharing options...
Wiltshire robin Posted September 29, 2021 Report Share Posted September 29, 2021 18 minutes ago, 054123 said: This. Wtf? How do we get a refund? Not a clue I tried following the information at the start of the thread but it just sends me to a page where there is nowhere to make a complaint . Quote Link to comment Share on other sites More sharing options...
054123 Posted September 29, 2021 Report Share Posted September 29, 2021 (edited) Tried with Edge on the Xbox, which worked last season, but still get the login issues. @JerrySLO very disappointed. Refund please Edited September 29, 2021 by 054123 Quote Link to comment Share on other sites More sharing options...
McNasty Filth Posted September 29, 2021 Report Share Posted September 29, 2021 On 25/09/2021 at 12:03, Sleepy1968 said: StreamAMG were 100% useless when I had an issue, and will no doubt continue to automatically send boilerplate generic support emails in response to anything sent to the support address. I guess the best option is to use a credit card if you can and make a chargeback if things don't work. You can then use the email you sent to the support address as evidence to the credit card company if the chargeback gets challenged. This will only help for one-off purchases. Do you mean a one off matchday pass? Ive purchased £140 annual 7 days ago. Do I have any rights to cancel under a cooling off 14 day period or any other legal statute with CC purchases? Quote Link to comment Share on other sites More sharing options...
sephjnr Posted September 29, 2021 Report Share Posted September 29, 2021 "Download the app". Hmmph. Quote Link to comment Share on other sites More sharing options...
Red Exile Posted September 29, 2021 Report Share Posted September 29, 2021 Just packed up for me again - missed 5 minutes, took what, a dozen attempts at logging in and out to get it back again? Really poor. It's simply not robust enough. Quote Link to comment Share on other sites More sharing options...
Sleepy1968 Posted September 29, 2021 Report Share Posted September 29, 2021 1 hour ago, jaydee=inspiration said: Do you mean a one off matchday pass? Ive purchased £140 annual 7 days ago. Do I have any rights to cancel under a cooling off 14 day period or any other legal statute with CC purchases? See here https://www.gov.uk/online-and-distance-selling-for-businesses/online-selling The main point seems to be: If you supply downloads or streaming services, you must: get the customer to confirm before they download or stream content that they are aware they’ll lose their 14 day right to cancel And it goes on to say "If you do not follow these rules, the customer will keep their 14 day right to cancel without paying." So, if the contract terms given (or in the blurb when you purchase the pass) don't mention this, I'd say* you can exercise your 14 day right to cancel under the online/distance selling regulations. (*I'm obviously non a lawyer if I'm posting on here, so that's just my opinion ...) 1 Quote Link to comment Share on other sites More sharing options...
McNasty Filth Posted September 29, 2021 Report Share Posted September 29, 2021 13 minutes ago, Sleepy1968 said: See here https://www.gov.uk/online-and-distance-selling-for-businesses/online-selling The main point seems to be: If you supply downloads or streaming services, you must: get the customer to confirm before they download or stream content that they are aware they’ll lose their 14 day right to cancel And it goes on to say "If you do not follow these rules, the customer will keep their 14 day right to cancel without paying." So, if the contract terms given (or in the blurb when you purchase the pass) don't mention this, I'd say* you can exercise your 14 day right to cancel under the online/distance selling regulations. (*I'm obviously non a lawyer if I'm posting on here, so that's just my opinion ...) Thanks for the quick reply Sleepy, Food for thought. I'll look into it. Quote Link to comment Share on other sites More sharing options...
McNasty Filth Posted October 2, 2021 Report Share Posted October 2, 2021 On 29/09/2021 at 19:19, Lrrr said: I've got that as well for the first time today, if you hear any fix would be appreciated Ive managed to log in today for the first time since my renewal last week. Instead of clicking the login button on the robinstv website, I just clicked on the image (play button bottom left of picture, though I dont think it matters where you click on the image) and it logged me in automatically. Hope it works for you 1 Quote Link to comment Share on other sites More sharing options...
AirlieBeachRed Posted October 2, 2021 Report Share Posted October 2, 2021 10 minutes ago, jaydee=inspiration said: Ive managed to log in today for the first time since my renewal last week. Instead of clicking the login button on the robinstv website, I just clicked on the image (play button bottom left of picture, though I dont think it matters where you click on the image) and it logged me in automatically. Hope it works for you I have found this also. Quote Link to comment Share on other sites More sharing options...
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