Norn Iron Posted January 15, 2022 Report Share Posted January 15, 2022 Despite me emailing Bristolcitytvsupport@streamamg.com at 2.40pm requesting Radio Bristol feed (as per our annual contract) we are still having to endure the tv version at 3.17pm after kick off. I got the usual response that they are extremely busy etc.. in desperation I have even emailed downsy! We have to email during the match, yet again. Quote Link to comment Share on other sites More sharing options...
COACH2 Posted January 15, 2022 Report Share Posted January 15, 2022 Problem is it appears to be Robins TV commentary therefore not really suitable for radio. Quote Link to comment Share on other sites More sharing options...
exAtyeoMax Posted January 15, 2022 Report Share Posted January 15, 2022 13 minutes ago, Norn Iron said: Despite me emailing Bristolcitytvsupport@streamamg.com at 2.40pm requesting Radio Bristol feed (as per our annual contract) we are still having to endure the tv version at 3.17pm after kick off. I got the usual response that they are extremely busy etc.. in desperation I have even emailed downsy! We have to email during the match, yet again. oh, is that why the commentary is lacking. I wondered why TO was waffling on about somebody from Everton. I've got no idea what is going on, explains it all now Quote Link to comment Share on other sites More sharing options...
infortunatus Posted January 15, 2022 Report Share Posted January 15, 2022 Oh my, Robins TV commentary is poor. Quote Link to comment Share on other sites More sharing options...
Norn Iron Posted January 15, 2022 Author Report Share Posted January 15, 2022 Commentating for tv is a different skill to describing the game on audio only. If only bcfc had made a statement as to why we're getting the tv feed. All we've been told by the commentator is that all those listening around the world are on Robins TV today! . Quote Link to comment Share on other sites More sharing options...
exAtyeoMax Posted January 15, 2022 Report Share Posted January 15, 2022 2 minutes ago, infortunatus said: Oh my, Robins TV commentary is poor. it's even worse if you can't see what's going on Quote Link to comment Share on other sites More sharing options...
Norn Iron Posted January 15, 2022 Author Report Share Posted January 15, 2022 Don't forget you have to complain during the game to Bristolcitytvsupport@streamamg.com in order to get a refund! Quote Link to comment Share on other sites More sharing options...
frenchred Posted January 15, 2022 Report Share Posted January 15, 2022 Fulham Commentary ain't bad Quote Link to comment Share on other sites More sharing options...
Norn Iron Posted January 15, 2022 Author Report Share Posted January 15, 2022 5 minutes ago, frenchred said: Fulham Commentary ain't bad How can we access it please? Quote Link to comment Share on other sites More sharing options...
Dastardly and Muttley Posted January 15, 2022 Report Share Posted January 15, 2022 Who is the dour Co-commentator? Quote Link to comment Share on other sites More sharing options...
frenchred Posted January 15, 2022 Report Share Posted January 15, 2022 9 minutes ago, Norn Iron said: How can we access it Not sure I'm allowed to say! Quote Link to comment Share on other sites More sharing options...
Norn Iron Posted January 15, 2022 Author Report Share Posted January 15, 2022 6 minutes ago, frenchred said: Not sure I'm allowed to say! :laugh:. You've obviously taken out a year's sub with Fulham version! 10 minutes ago, Dastardly and Muttley said: Who is the dour Co-commentator? Phase development coach! Quote Link to comment Share on other sites More sharing options...
BCFC1512 Posted January 15, 2022 Report Share Posted January 15, 2022 I’m on the fulham coverage decent tbf Quote Link to comment Share on other sites More sharing options...
COACH2 Posted January 15, 2022 Report Share Posted January 15, 2022 Finally got a reply from customer support I can let you know that we are currently having some brief technical issues regarding the broadcast of the feed so we are having to use another audio to give the commentary. We apologise for this happening and the service will resume as soon as possible. 1 Quote Link to comment Share on other sites More sharing options...
RedLionLad Posted January 15, 2022 Report Share Posted January 15, 2022 1 hour ago, frenchred said: Fulham Commentary ain't bad Just annoying with one guy calling Pring ‘Pringle’ Quote Link to comment Share on other sites More sharing options...
Norn Iron Posted January 15, 2022 Author Report Share Posted January 15, 2022 1 minute ago, COACH2 said: Finally got a reply from customer support I can let you know that we are currently having some brief technical issues regarding the broadcast of the feed so we are having to use another audio to give the commentary. We apologise for this happening and the service will resume as soon as possible. What email address did you use to get this reply? 1 minute ago, RedLionLad said: Just annoying with one guy calling Pring ‘Pringle’ And Rob Edwards is playing for us as well! Quote Link to comment Share on other sites More sharing options...
COACH2 Posted January 15, 2022 Report Share Posted January 15, 2022 bristolcitytvsupport@streamamg.com Quote Link to comment Share on other sites More sharing options...
Norn Iron Posted January 15, 2022 Author Report Share Posted January 15, 2022 2 minutes ago, COACH2 said: bristolcitytvsupport@streamamg.com Thanks. I've written three times already today. Still no response. I must be on their black list. Quote Link to comment Share on other sites More sharing options...
Norn Iron Posted January 15, 2022 Author Report Share Posted January 15, 2022 At last! Just received this response. Thank you for your patience. Your partial refund has now been issued. Please allow 5-7 working days for it to reach your account. If you have any other questions, please reply to this email and I’ll be happy to help. Quote Link to comment Share on other sites More sharing options...
REDOXO Posted January 15, 2022 Report Share Posted January 15, 2022 The audio coverage is an utter joke. I did ask if the forum could pin something so everyone knows where to complain when the balls it up. Which they do almost every week! Quote Link to comment Share on other sites More sharing options...
eardun Posted January 15, 2022 Report Share Posted January 15, 2022 1 hour ago, Norn Iron said: Despite me emailing Bristolcitytvsupport@streamamg.com at 2.40pm requesting Radio Bristol feed (as per our annual contract) we are still having to endure the tv version at 3.17pm after kick off. I got the usual response that they are extremely busy etc.. in desperation I have even emailed downsy! We have to email during the match, yet again. Seemed to be intentional to provide the Robins TV feed as the commentator kept welcoming audio listeners. Not sure why this has changed though. 1 Quote Link to comment Share on other sites More sharing options...
eardun Posted January 15, 2022 Report Share Posted January 15, 2022 30 minutes ago, Norn Iron said: What email address did you use to get this reply? And Rob Edwards is playing for us as well! I heard that as well! Probably explains why we let in 6 as he is knocking 50! 1 Quote Link to comment Share on other sites More sharing options...
ashton_fan Posted January 15, 2022 Report Share Posted January 15, 2022 The Robins TV stream was also poor frequently hanging/buffering, used to be ok but not now Quote Link to comment Share on other sites More sharing options...
Norn Iron Posted January 15, 2022 Author Report Share Posted January 15, 2022 40 minutes ago, ashton_fan said: The Robins TV stream was also poor frequently hanging/buffering, used to be ok but not now BCFC will never learn. When it was managed by PremiumTV we could choose other matches to listen to throughout the week. Their service wasn't great but with bcfc deciding to go it alone, not only do we lose the choice of other matches but we have to suffer a poorer product. If anyone from BCFC is reading this thread, stop treating us as second class customers. Admit you've got it wrong by going it alone and go back to Premium TV (or whatever it's called now). Quote Link to comment Share on other sites More sharing options...
Sleepy1968 Posted January 15, 2022 Report Share Posted January 15, 2022 57 minutes ago, ashton_fan said: The Robins TV stream was also poor frequently hanging/buffering, used to be ok but not now That must be down to your internet provider or VPN provider then because robinsTV was fine for me. What VPN service are you using? Quote Link to comment Share on other sites More sharing options...
EstoniaTallinnRed Posted January 15, 2022 Report Share Posted January 15, 2022 2 hours ago, eardun said: Seemed to be intentional to provide the Robins TV feed as the commentator kept welcoming audio listeners. Not sure why this has changed though. I heard them say that due to the game only being transmitted overseas that the audio is not from RB today. I presume the next game will be back to RB again. Quote Link to comment Share on other sites More sharing options...
Davefevs Posted January 15, 2022 Report Share Posted January 15, 2022 4 minutes ago, Sleepy1968 said: That must be down to your internet provider or VPN provider then because robinsTV was fine for me. What VPN service are you using? Was fine for me too, Virginmedia and Windscribe VPN on iPad Pro. Think I’ve had little / no buffering all season, and had to re-start app a couple of times due to freezing. Its been really stable. 1 Quote Link to comment Share on other sites More sharing options...
ashton_fan Posted January 15, 2022 Report Share Posted January 15, 2022 1 hour ago, Sleepy1968 said: That must be down to your internet provider or VPN provider then because robinsTV was fine for me. What VPN service are you using? I have always used the built-in VPN in the Opera browser for a couple of years and has been fine up until the last 2 or 3 matches, and we have Virginmedia broadband which is mega quick Quote Link to comment Share on other sites More sharing options...
Norn Iron Posted January 15, 2022 Author Report Share Posted January 15, 2022 2 hours ago, EstoniaTallinnRed said: I heard them say that due to the game only being transmitted overseas that the audio is not from RB today. I presume the next game will be back to RB again. Never been an issue before and I've been subscribing since the service commenced. Toby or whatever the commentator's name is, needs to realise we aren't watching his video feed. He needs to fill in the gaps and tell not show. Quote Link to comment Share on other sites More sharing options...
Sleepy1968 Posted January 16, 2022 Report Share Posted January 16, 2022 11 hours ago, ashton_fan said: I have always used the built-in VPN in the Opera browser for a couple of years and has been fine up until the last 2 or 3 matches, and we have Virginmedia broadband which is mega quick I suppose it could still be the RobinsTV feed depending on how they distribute the video, but if your wifi & VM broadband are rock soild at all times then I'd say it's likely to be the VPN server getting overloaded. Can you change the server location in Opera? Try that. Also it doesn't hurt to get a back up VPN to try if the connection gets bad - I use windscribe. And I had to change the server location in that as the default one was getting overloaded. Good luck. 1 Quote Link to comment Share on other sites More sharing options...
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