Louis Posted September 3, 2013 Share Posted September 3, 2013 Ordered my tickets on the 22/08/13 and they still haven't arrived. Tried checking the "your bookings" option in the website but I am presented with a "server error".Going to have to call them first thing in the morning. Any ideas? Getting worried now Link to comment Share on other sites More sharing options...
Dollymarie Posted September 3, 2013 Share Posted September 3, 2013 Did you definitely tick the postage box? Can you log back in and see if there is an option to print them at home, as I'm fairly certain it defaults to that Link to comment Share on other sites More sharing options...
BCFC_Mike Posted September 3, 2013 Share Posted September 3, 2013 Take your booking reference number (Email confirmation) to the ticket office, and they will sort it out for you. I'd advise heading down earlier though. Also worth checking at Collections and seeing if they have it there, thats what happened with my ST and I know a few others have had this problem. Also worth double checking what DM said above me. Link to comment Share on other sites More sharing options...
Louis Posted September 3, 2013 Author Share Posted September 3, 2013 Did you definitely tick the postage box? Can you log back in and see if there is an option to print them at home, as I'm fairly certain it defaults to that Ok I feel stupid now. Yeah the e ticket option works thank god. Will print them off in work! Thanks Link to comment Share on other sites More sharing options...
I BELIEVE Posted September 3, 2013 Share Posted September 3, 2013 Happened to me for the palace game, went to ticket collection and they were there even though I had chosen the postage option. As long as you take an email or something showing the booking reference it will be fine. Link to comment Share on other sites More sharing options...
WolfOfWestStreet Posted September 3, 2013 Share Posted September 3, 2013 Ok I feel stupid now. Yeah the e ticket option works thank god. Will print them off in work! Thanks You aren't stupid. You click pay for delivery but for some reason it doesn't save that selection when you pay. Same thing happened to me for Palace game, was waiting ages for them to arrive. They were never coming. Link to comment Share on other sites More sharing options...
Dollymarie Posted September 3, 2013 Share Posted September 3, 2013 Ok I feel stupid now. Yeah the e ticket option works thank god. Will print them off in work! Thanks Glad it's sorted Link to comment Share on other sites More sharing options...
Louis Posted September 3, 2013 Author Share Posted September 3, 2013 Thanks everyone! COYR Link to comment Share on other sites More sharing options...
TRUEBRIT66 Posted September 3, 2013 Share Posted September 3, 2013 You aren't stupid. You click pay for delivery but for some reason it doesn't save that selection when you pay. Same thing happened to me for Palace game, was waiting ages for them to arrive. They were never coming. Spot on, I had the same happen a few times now at least today I had a quick response and apology (Thanks Ollie) . If youve paid for postage youd expect it and in my case there was a reason for me requesting posting, eticketing is ok if you have a printer. Still dont get why I have to phone to get a refund for the postage especially as its such a small amount. Mind you if a few thousand order online and pay for postage but dont try for a refund when the tickets are "lost" it amounts to a tidy sum for the club Link to comment Share on other sites More sharing options...
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