greenun Posted October 11, 2005 Share Posted October 11, 2005 Ticket Booking Fee Reduced Link to comment Share on other sites More sharing options...
Guest Frank Posted October 11, 2005 Share Posted October 11, 2005 Ticket Booking Fee ReducedI think it's fairer on families booking 4 tickets as the example they give shows.The actual reduction on a standard adult ticket is 10p which isn't quite such a significant reduction.For example - someone booking 2 adult tickets under the old system would pay £2 in booking fees. Under the new system they pay 5% of the ticket price, which is £1.80.But at least they've acknowledged that supporters have an issue with the old system and have put in place a compromise. Link to comment Share on other sites More sharing options...
054123 Posted October 11, 2005 Share Posted October 11, 2005 I think it's fairer on families booking 4 tickets as the example they give shows.The actual reduction on a standard adult ticket is 10p which isn't quite such a significant reduction.For example - someone booking 2 adult tickets under the old system would pay £2 in booking fees. Under the new system they pay 5% of the ticket price, which is £1.80.But at least they've acknowledged that supporters have an issue with the old system and have put in place a compromise.I agree.Okay, they could have gone further and a had a flat fee of £2, but in the main at least they have listened and actually done something. It may be a small gesture, but it is a gesture never the less. Link to comment Share on other sites More sharing options...
Andre_The_Giant Posted October 11, 2005 Share Posted October 11, 2005 The issue is paying a booking fee for EACH ticket. If a booking fee is made it should be per TRANSACTION otherwise you are just penalising somebody for purchasing more!BS4 Red Link to comment Share on other sites More sharing options...
robins72 Posted October 11, 2005 Share Posted October 11, 2005 The issue is paying a booking fee for EACH ticket. If a booking fee is made it should be per TRANSACTION otherwise you are just penalising somebody for purchasing more!BS4 RedYes it is still alot to pay but reduced by nearly 50%Plus some of the money will inevitably be payed to the bank for any card transaction. Link to comment Share on other sites More sharing options...
CodeRed Posted October 11, 2005 Share Posted October 11, 2005 It doesn't address the issue that is:If you buy merchandise in the shop in person for £36 and pay by credit/debit card it costs £36If you buy 2 tickets (in person) for £36 and pay by credit/debit card it costs £37.80 (was £38)If you order the 2 tickets over the phone it costs £39.80 (£1.80 bkg fee/ £2 post charge).I can understand a "booking" fee if you order by phone - but I still don't think it's fair when buying in person at the shop. A telephone ordering charge of say 50p would be fairer.I was one of those who posted this issue directly to Colin S on the Ask SL/CS forum and Colin's reply was basically that the club lost money year on year and they are trying to make extra money on anything they can. My view is that when a business is losing money they should focus on trying to extend their customer base, improve service and quality - (ie) encourage new fans, provide better products (catering etc) and try to improve revenue that way by giving fans a better deal.What the club are doing is charging the same loyal fans more and more for less and less - hence Tickets = added bkg & post charges, Tickets = student season ticket huge imcreaseDolman stand = Centre seat increaseCatering = higher prices / poorer quality & service,Shirts = same prices but inferior qualityParking = £3 for "Park and Walk"Unfortunately whenever you suggest anything constructive on the SL/CS forum it gets waved airily away with " we are looking at it" or "I note your comment". Example I suggested the club offer new students arriving in Bristol at the UWE/Uni a buy one/get one free ticket deal + free subsidised bus for first couple of home games to get them interested but nothing happened. Then I read in the paper that Rovers had staff out at the freshers week at the Campus with flyers offering these sort of deals. Obviously the Gas are not too proud to get off their backsides and try to get some new fans into their ground. Link to comment Share on other sites More sharing options...
CiderHider Posted October 11, 2005 Share Posted October 11, 2005 My thoughts are unclear, i don't really understand the question.My guess is we will save a few pennys on booking tickets.thats nice i suppose Link to comment Share on other sites More sharing options...
Gazred Posted October 11, 2005 Share Posted October 11, 2005 A good compromise, and nice to see the FCF having an effect on things. Link to comment Share on other sites More sharing options...
Andre_The_Giant Posted October 11, 2005 Share Posted October 11, 2005 A good compromise, and nice to see the FCF having an effect on things.Sadly I don't believe that the club makes any decision on the back of what the FCF says or matters that it raises. The ticket thing is just a half-way measure to shut people up. Are people really excited about saving a few pennies on a ticket?BS4 Link to comment Share on other sites More sharing options...
Guest andy234 Posted October 11, 2005 Share Posted October 11, 2005 It doesn't address the issue that is:If you buy merchandise in the shop in person for £36 and pay by credit/debit card it costs £36If you buy 2 tickets (in person) for £36 and pay by credit/debit card it costs £37.80 (was £38)If you order the 2 tickets over the phone it costs £39.80 (£1.80 bkg fee/ £2 post charge).I can understand a "booking" fee if you order by phone - but I still don't think it's fair when buying in person at the shop. A telephone ordering charge of say 50p would be fairer.I was one of those who posted this issue directly to Colin S on the Ask SL/CS forum and Colin's reply was basically that the club lost money year on year and they are trying to make extra money on anything they can. My view is that when a business is losing money they should focus on trying to extend their customer base, improve service and quality - (ie) encourage new fans, provide better products (catering etc) and try to improve revenue that way by giving fans a better deal.What the club are doing is charging the same loyal fans more and more for less and less - hence Tickets = added bkg & post charges, Tickets = student season ticket huge imcreaseDolman stand = Centre seat increaseCatering = higher prices / poorer quality & service,Shirts = same prices but inferior qualityParking = £3 for "Park and Walk"Unfortunately whenever you suggest anything constructive on the SL/CS forum it gets waved airily away with " we are looking at it" or "I note your comment". Example I suggested the club offer new students arriving in Bristol at the UWE/Uni a buy one/get one free ticket deal + free subsidised bus for first couple of home games to get them interested but nothing happened. Then I read in the paper that Rovers had staff out at the freshers week at the Campus with flyers offering these sort of deals. Obviously the Gas are not too proud to get off their backsides and try to get some new fans into their ground.I agree fully with all this, they are totally ripping off their loyal fans. Football has become expensive now and this is hardly encouraging people to make the effort and get tickets. We all want the Club to be financially stable but maybe they should cut back on some of the excess staff and save some money on wages. Link to comment Share on other sites More sharing options...
One Team In Keynsham Posted October 11, 2005 Share Posted October 11, 2005 If you buy merchandise in the shop in person for £36 and pay by credit/debit card it costs £36If you buy 2 tickets (in person) for £36 and pay by credit/debit card it costs £37.80 (was £38)If you order the 2 tickets over the phone it costs £39.80 (£1.80 bkg fee/ £2 post charge)Seemingly random booking fees get on my t1ts. If it really costs 1.80 more to process 2 tickets printed out of a computer system than it does to run a barcode reader over a replica shirt, then add 1.80 to the original price of the tickets, and stop coming across as a bunch of moneygrabbing pennypinchers. It always hacks me off at Ticketmaster and the like. I hate such charges as much as I hate obligatory service charges in restaurants. Rather than adding 15%+ "for my convenience", just pay the staff 15% more, and add the amount to the menu prices. Good, another thing off my chest. Back to work. Link to comment Share on other sites More sharing options...
Guest stick Posted October 11, 2005 Share Posted October 11, 2005 Several good points i agree with the gesture comments but thats all it isi went down to the club shop in person, to buy a faimily ticket for the fireworks showit was a pound EXTRA PER TICKET (2 adults 2 kids)tickets cost 15 quid or pay by switch, and it costs 19 pound .....four quid for ONE transaction through the tillits a jokeits exactly the same with match tickets. i only buy cup tickets seperatley as i have a season ticket, but it winds me upi pay by cheque, it doesnt cost you anything extra and it takes the club 3 days to get the cash. its riduculous in this day and age that paying by card for tickets costs 30 % more than cash or cheque Link to comment Share on other sites More sharing options...
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