greenun Posted January 19, 2007 Share Posted January 19, 2007 Like many Bristol City fans the Supporters Trust has been disappointed with certain aspects of how the Club has handled the sale of tickets for the FA Cup Fourth Round match against Middlesbrough, on Saturday January 27th, 2007.Full statement... Link to comment Share on other sites More sharing options...
Will Rollason Posted January 19, 2007 Share Posted January 19, 2007 hear hear! Pretty much address's my issues, pitch it strong and remind them that their average gate does not just include s-t holderswill. Link to comment Share on other sites More sharing options...
bcfcphoenix Posted January 19, 2007 Share Posted January 19, 2007 why is it so softly worded mate?i appreciate what the ST is trying to do here, but in my opinion this is the first opportunity you've had to get something specific done for the fans, not just hold events or votes etc. it is SO important, with the high likelihood of a gas/city game this month, that it gets sorted out NOW. and the ST needs to make that very very clear, and set out unmistakably clear guidelines for the club to follow,if the fiasco (in some peoples eyes) is allowed to re-occur for the potential bristol derby, a lot of fans will feel very hard done by. i for one didn't make a 12 hour round trip to coventry this week just to be spat on (arguably) by the club, so i feel like the ST could really pick up a lot of support, mine included, by MAKING SOMETHING HAPPEN.why not agree what you think the fans feel is appropriate, then DEMAND that? it's not like we're asking for anything unusual.ST holders first for a few days,then people who went to york/coventry etcthen people who can prove they've been to more than 5 games this yearthen general salewith the massive profit they're making on the 0870 number, that is not beyond possibility.cheers, and again i am not trying to be critical of the ST.bcfcphoenix. Link to comment Share on other sites More sharing options...
Blagdon red Posted January 19, 2007 Share Posted January 19, 2007 Well done to the ST. As an ST member I am pleased to see the Trust taking up the fans' concerns on this issue.The tone of the statement clearly has to be business-like and level headed in order to be taken seriously and I'm confident that the points you touch on will be put across forcefully but politely at the board meeting. Ranting, raving and 'demands' have never been a good starting point for negotiations!Good luck! Link to comment Share on other sites More sharing options...
Chappers Posted January 19, 2007 Share Posted January 19, 2007 Covers many of the points. They definitely need to make provision for the regular non ST attendees and regular away fans. More notice would help as well, even if it means publicising this ahead of the replay - To give fans time to plan ahead with work commitments etc.Good luck! Link to comment Share on other sites More sharing options...
bcfcphoenix Posted January 19, 2007 Share Posted January 19, 2007 Well done to the ST. As an ST member I am pleased to see the Trust taking up the fans' concerns on this issue.The tone of the statement clearly has to be business-like and level headed in order to be taken seriously and I'm confident that the points you touch on will be put across forcefully but politely at the board meeting. Ranting, raving and 'demands' have never been a good starting point for negotiations!Good luck!fair enough but how much 'negotian' is there time for? gas tickets could be on sale from next weds/thurs and CS and SL are busy counting the money until saturday afternoon at the earliest.a statement like that makes it so easy for the club to agree but do nothing.in order to get something done, surely you have to amicably bring up a situation where the club either does something, or admits to being it total contrast to the views and wills of its supporters. that kind of comment will just be fobbed off with "your comments have been noted" and dealt with in the future - my point is there's less than a week to do something... Link to comment Share on other sites More sharing options...
Jay Posted January 19, 2007 Share Posted January 19, 2007 why is it so softly worded mate?i appreciate what the ST is trying to do here, but in my opinion this is the first opportunity you've had to get something specific done for the fans, not just hold events or votes etc. it is SO important, with the high likelihood of a gas/city game this month, that it gets sorted out NOW. and the ST needs to make that very very clear, and set out unmistakably clear guidelines for the club to follow,if the fiasco (in some peoples eyes) is allowed to re-occur for the potential bristol derby, a lot of fans will feel very hard done by. i for one didn't make a 12 hour round trip to coventry this week just to be spat on (arguably) by the club, so i feel like the ST could really pick up a lot of support, mine included, by MAKING SOMETHING HAPPEN.why not agree what you think the fans feel is appropriate, then DEMAND that? it's not like we're asking for anything unusual.ST holders first for a few days,then people who went to york/coventry etcthen people who can prove they've been to more than 5 games this yearthen general salewith the massive profit they're making on the 0870 number, that is not beyond possibility.cheers, and again i am not trying to be critical of the ST.bcfcphoenix.Valid points.I'm part of the ST Board and read the summary of concerns that has been sent to the Club prior to the board meeting on Monday. It is easy to read & addresses practically every concern you have heard about or read about over the past 24hrs. Things such as priority for ST holders, how to deal with exiles, the 0870 number etc etc. The structure of the document is simple: Highlight the concerns/complaints, describe the impact of such concerns & then propose methods of appeasing the situations. Don;t forget that the ST & all it's members are fans too. I for one agree with virtually every word of genuine discontent I have encountered over the past few days. In my opinion, this Club is shocking when it comes to both ticketing & customer management. I also believe that the Club thrives on our loyalty & that it knows we'll accept being treated like dirt in these high-demand situations as it's OUR CLUB. However, whilst few of us are likely to shop elsewhere, some might just see this ticket mismanagement as the straw that breaks the camel's back.The focus of BCFC seems to have changed over the years. It's more about the money & less about the fans. I don't want to see this Club suffer & nor do I wish to see a repeat of 1982 but I do want to be valued for my loyal support. Link to comment Share on other sites More sharing options...
bucksred Posted January 19, 2007 Share Posted January 19, 2007 Valid points.I'm part of the ST Board and read the summary of concerns that has been sent to the Club prior to the board meeting on Monday. It is easy to read & addresses practically every concern you have heard about or read about over the past 24hrs. Things such as priority for ST holders, how to deal with exiles, the 0870 number etc etc. The structure of the document is simple: Highlight the concerns/complaints, describe the impact of such concerns & then propose methods of appeasing the situations. Don;t forget that the ST & all it's members are fans too. I for one agree with virtually every word of genuine discontent I have encountered over the past few days. In my opinion, this Club is shocking when it comes to both ticketing & customer management. I also believe that the Club thrives on our loyalty & that it knows we'll accept being treated like dirt in these high-demand situations as it's OUR CLUB. The focus of BCFC seems to have changed over the years. It's more about the money & less about the fans. I don't want to see this Club suffer & nor do I wish to see a repeat of 1982 but I do want to be valued for my loyal support.Good luck wi it Jay. It seems an awful lot of regulars have been well and truly pissed off by Sextons greedy actions. Perhaps the ST, could get a membership scheme going like Mooming and others suggest below, in other threads, beneficial to the fans, and raising money for the ST too, a better use of mine and many others hard earned cash, than the Clubs premium ratre phone lines.As a City 2000 member, and as frequent a visitor to the Gate as possible, and Away Games too, I'd be more than a little hacked off, if should we get the JPT final, I couldnt get a ticket, due to the prawn invasion, like this Boro farce just passed. Link to comment Share on other sites More sharing options...
Meh Posted January 19, 2007 Share Posted January 19, 2007 Congrats to the ST for taking note of fans concerns.The ST has proved without a shadow of doubt over the last few weeks, that they are the ONLY representative fans group linked to this club, that give a to$$ about the concerns of fans. Link to comment Share on other sites More sharing options...
madmax Posted January 19, 2007 Share Posted January 19, 2007 As a member of the trust and season ticket holder yet to get his ticket because of not being able to get through by phone, I back everything you point out.What disappoints me is that the club didn't even think of this in the first place, and these men are businessmen running a football club. It's basics.MM Link to comment Share on other sites More sharing options...
CodeRed Posted January 19, 2007 Share Posted January 19, 2007 Congrats to the ST for taking note of fans concerns.The ST has proved without a shadow of doubt over the last few weeks, that they are the ONLY representative fans group linked to this club, that give a to$$ about the concerns of fans.Agree with that ..........deafening silence from the Supporters Club Link to comment Share on other sites More sharing options...
myol'man Posted January 19, 2007 Share Posted January 19, 2007 all Sextoy is interested in is shifting as many tickets in as little time as possible,so first 10,000 in queue one ticket each, or first 1,000 in queue ten tickets each,he ain't bothered, the cash is in the bank! Link to comment Share on other sites More sharing options...
SimplyRed Posted January 19, 2007 Share Posted January 19, 2007 Is Sexton behind the change to 0870 numbers for the ticket line?Surely, it's no coincidence that they have this new telephone queuing system that simply terminates the call if the 'queues are full'?What does that mean? Well, you're dialling an expensive number multiple times trying to get through to book your ticket, so it is in their interest to keep the queue capacity short, so that you have to dial again to try to get on the queue. Why do you think there's such an extensive message when it answers - to bump up the call charge, of course!It would be interesting to discover exactly how much the club makes from premium booking numbers in this way.Once again, squeezing the cash out of the loyal fan.Check your phone bill carefully this month and see how much extra you paid BCFC for your ticket. Are they also adding a handling fee to telephone sales? Link to comment Share on other sites More sharing options...
Sir Colby-Tit Posted January 19, 2007 Share Posted January 19, 2007 Is Sexton behind the change to 0870 numbers for the ticket line?Surely, it's no coincidence that they have this new telephone queuing system that simply terminates the call if the 'queues are full'?What does that mean? Well, you're dialling an expensive number multiple times trying to get through to book your ticket, so it is in their interest to keep the queue capacity short, so that you have to dial again to try to get on the queue. Why do you think there's such an extensive message when it answers - to bump up the call charge, of course!It would be interesting to discover exactly how much the club makes from premium booking numbers in this way.Once again, squeezing the cash out of the loyal fan.Check your phone bill carefully this month and see how much extra you paid BCFC for your ticket. Are they also adding a handling fee to telephone sales? Some interesting facts about 0870 numbers Link to comment Share on other sites More sharing options...
Jay Posted January 19, 2007 Share Posted January 19, 2007 Some interesting facts about 0870 numbersThere's also this website too: Say No to 0870 Link to comment Share on other sites More sharing options...
arpaul Posted January 19, 2007 Share Posted January 19, 2007 It would be interesting to hear the Official Supporters Clubs view on the ticketing arrangements for the Middlesborough tie.As a season ticket holder, and a supporters club member, will the Chairman view his concerns to the board during one of his priviledged sessions in the boardroom.? Link to comment Share on other sites More sharing options...
freezer Posted January 19, 2007 Share Posted January 19, 2007 Congrats to the ST for taking note of fans concerns.The ST has proved without a shadow of doubt over the last few weeks, that they are the ONLY representative fans group linked to this club, that give a to$$ about the concerns of fans.Well said Neo. Apart from the ST, the silence is deafening. Who are the supporters of the fans? Link to comment Share on other sites More sharing options...
robins72 Posted January 19, 2007 Share Posted January 19, 2007 I have learnt to understand that this club is not a football club in Sextones eyes but a business. He wants us to make money which in due respect he has done with concerts, events premier seating etc. However he has lost the one thing that he needs which is a relationship with the fans. We are what makes the club tick over and pays the players wages. Without us we would have no football club. He really has little people management skills as when Ive spoken to him on a few occassions have got the impression hes not really interested in me I'm just a number. Shame really cos if I don't renew my season ticket will he care? I doubt it very much. But he should do because others may follow suit because they too are fed up with the board/fans relationship at the club. Link to comment Share on other sites More sharing options...
Robbored Posted January 19, 2007 Share Posted January 19, 2007 It would be interesting to hear the Official Supporters Clubs view on the ticketing arrangements for the Middlesborough tie.As a season ticket holder, and a supporters club member, will the Chairman view his concerns to the board during one of his priviledged sessions in the boardroom.?Yes. Link to comment Share on other sites More sharing options...
NickJ Posted January 19, 2007 Share Posted January 19, 2007 Yes.Brilliant. On the ball as usual. But surely, the SC, as RR has himself said, is simply a drinking club, so why would it need to get involved with this?As a SC member, and as a ST member, please can you clarify again RR what the SC actually stands for? Because I am very confused. Link to comment Share on other sites More sharing options...
gamon Posted January 20, 2007 Share Posted January 20, 2007 What disappoints me is that the club didn't even think of this in the first place, and these men are businessmen running a football club. It's basics.Absolutly. We have been here many times before haven't we? Just adds weight to the argument that the club really don't care. Link to comment Share on other sites More sharing options...
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