Mr Popodopolous Posted April 6, 2017 Report Share Posted April 6, 2017 14 hours ago, CotswoldRed said: Indeed. Every day that passes shows what a great job he done in the main. He certainly wouldn't be silent now. We might not like what he said but he'd not be silent and take the piss out of the role. Perhaps the club are not exactly allowing him to be forthcoming... Most companies especially with a commercial element have a very strict social media policy these days and I dare say Bristol Sport are no exception. Link to comment Share on other sites More sharing options...
dunsteral Posted April 6, 2017 Report Share Posted April 6, 2017 Adam Baker is a good guy, leave him alone or he will probably resign like David Lloyd did. He did a good job with videos and fancams etc when we were doing o.k. but it must be very difficult to report on the rubbish we have seen this season, but thats not his fault. Link to comment Share on other sites More sharing options...
Mr Popodopolous Posted April 6, 2017 Report Share Posted April 6, 2017 Football clubs in general are like fortresses though, in terms of the info they let out, in terms of how they control the message (leaks aside). The higher up you go, the worse it gets. Just look at journos risking bans from press conferences for relatively little. When news is bad, they close ranks, they lockdown basically. Adam Baker in my view is a symptom, not a cause. Link to comment Share on other sites More sharing options...
CotswoldRed Posted April 6, 2017 Report Share Posted April 6, 2017 3 hours ago, dunsteral said: Adam Baker is a good guy, leave him alone or he will probably resign like David Lloyd did. He did a good job with videos and fancams etc when we were doing o.k. but it must be very difficult to report on the rubbish we have seen this season, but thats not his fault. I hope he does resign and gives someone else the chance. Maybe Bristol Sport will realise that they need to improve their commitment to the role if their staff feel unable to do it properly. Link to comment Share on other sites More sharing options...
pillred Posted April 6, 2017 Report Share Posted April 6, 2017 23 hours ago, Super said: More chance of LJ winning manager of the season than getting a reply! so that's a no then! Link to comment Share on other sites More sharing options...
Robbored Posted April 6, 2017 Report Share Posted April 6, 2017 21 hours ago, woodsy62 said: just a puppet in the house of puppeteer's is Mr baker He's employed by the club as DaveL was. His hands are tied. The fans liaison position should be funded by in an independent fashion rather than the club. No idea how or who by tho....... Link to comment Share on other sites More sharing options...
woodsy62 Posted April 6, 2017 Report Share Posted April 6, 2017 6 minutes ago, Robbored said: He's employed by the club as DaveL was. His hands are tied. The fans liaison position should be funded by in an independent fashion rather than the club. No idea how or who by tho....... I know his hands ate tied its just the same when he is on radio talking about the city games he can't criticise because of repercussions Link to comment Share on other sites More sharing options...
Redmycolour Posted April 6, 2017 Report Share Posted April 6, 2017 23 hours ago, 54-46 said: Also interested to know what percentage of Season Ticket costs will be refunded to anyone who has already renewed when we plummet into League 1 The club as already stated no refunds Link to comment Share on other sites More sharing options...
CotswoldRed Posted April 6, 2017 Report Share Posted April 6, 2017 1 hour ago, redmycolour said: The club as already stated no refunds I'd be more inclined to check consumer law than take BCFCs words as gospel. They may be right, but best to find out first. Link to comment Share on other sites More sharing options...
Rossi the Robin Posted April 6, 2017 Report Share Posted April 6, 2017 It's not his fault Would you publicly give your employer a hard time if they weren't treating customers properly? I'm sure he's thinking the same as us but can't risk being on the dole queue, the same as a lot of us Link to comment Share on other sites More sharing options...
CotswoldRed Posted April 6, 2017 Report Share Posted April 6, 2017 1 hour ago, Rossi the Robin said: It's not his fault Would you publicly give your employer a hard time if they weren't treating customers properly? I'm sure he's thinking the same as us but can't risk being on the dole queue, the same as a lot of us The same in every company then. A customer services agent almost always hates the company they work for and would often have a very different view to the one they openly share. They are there to listen to the gripes of customers and provide a service. They have to tow the line and have the choice to go elsewhere if they want to. I don't expect him to tell me what I want to hear - I wasn't born yesterday - but I do expect him to be a conduit for communication. He is anything but, in the sense of a productive and open FLO. Link to comment Share on other sites More sharing options...
Rossi the Robin Posted April 6, 2017 Report Share Posted April 6, 2017 Just now, CotswoldRed said: The same in every company then. A customer services agent almost always hates the company they work for and would often have a very different view to the one they openly share. They are there to listen to the gripes of customers and provide a service. They have to tow the line and have the choice to go elsewhere if they want to. I don't expect him to tell me what I want to hear - I wasn't born yesterday - but I do expect him to be a conduit for communication. He is anything but. I totally agree, he is in the wrong job on this side with fans And although I don't mind listening to him on RB, I've always been bemused (not just this season) that he has that commentary role along with the pro club commentary stand ins Gary Owers also wouldn't say anything against the grain recently Link to comment Share on other sites More sharing options...
Bristol Rob Posted April 6, 2017 Report Share Posted April 6, 2017 @AdamB said to me last night that there are 45 pages of directive to the SLO role. I haven't read them. I've looked at snippets. Has anyone actually read them? What I do know however, is that when - as a supporter - I've had a genuine grievance, Adam has raised it and caused a change in policy. Easy case in point being the away game with Villa. The club originally had those who couldn't make the rearranged fixture approximately 36 working hours to cancel the ordered ticket. Having raised the issue through the SLO this was extended. The bloke has a challenging dual role. Clearly head of communication is a full time role, is SLO a full time role? Probably not. Certainly not when we are doing well, but to suggest that he is hiding us unfair. If you have a concern or question as a supporter, then email him and I'm fairly sure that if he can't answer it, he'll represent you to the person who can. As for expecting him to challenge the position of the manager and the process the board follow; probably not a role that sits within the SLO remit. The club are easily contactable. Link to comment Share on other sites More sharing options...
bristolcitysweden Posted April 6, 2017 Report Share Posted April 6, 2017 Adam is under the Bristol Sport Censorship. He is a good man but simply can't answer your questions. Link to comment Share on other sites More sharing options...
Cider_boy Posted April 6, 2017 Report Share Posted April 6, 2017 25 minutes ago, Bristol Rob said: The bloke has a challenging dual role. Clearly head of communication is a full time role, is SLO a full time role? The problem is that that these two roles don't really sit together well at times like this. The SLO role effectively goes out the window Link to comment Share on other sites More sharing options...
bristolcitysweden Posted April 6, 2017 Report Share Posted April 6, 2017 Bristol Sport got a old women employed who make interviews. She seems to now nothing about football but is polite and make politically correct interviews. She would be perfect as SLO. Link to comment Share on other sites More sharing options...
Bristol Rob Posted April 6, 2017 Report Share Posted April 6, 2017 5 minutes ago, Cider_boy said: The problem is that that these two roles don't really sit together well at times like this. The SLO role effectively goes out the window I think there might be a degree of that, bit equally we need to understand the remit of the SLO role. I see the role as that of 'fan champion' someone who will be a point of escalation, not someone who is expected to regale the decision makers with every complaint. Might be wrong, but as I said, I haven't read the full SLO role brief. Link to comment Share on other sites More sharing options...
CotswoldRed Posted April 6, 2017 Report Share Posted April 6, 2017 As always... When you provide a service to customers you must always set their expectations. I do in my job. It helps no end. Link to comment Share on other sites More sharing options...
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