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Clutton Caveman

BT Sport. What a disgrace

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Great of Sky to allow suspension of Sky Sports during Covid-19.  They are though pretty ruthless and I suspect they knew that by doing so, it would cause BT Sport more financial difficulties than themselves if they followed suit, potentially making it easier maybe to win back Champions League/Rugby Premiership in the future?

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philip.jansen@bt.com

Email for the Chief Exec, who when I emailed very recently about their crap broadband service/speeds, and lack of customer service (which seems to be directed to a hub somewhere  across the other side of the world) had a response within about half an hour from someone on his behalf (pre Covid mind).

Launched an investigation and got answers. Not necessarily decent ones as it links with Openreach who are "looking into the possibility of getting fibre installed in your area ASAP".

Feel free to email....

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4 hours ago, Taz said:

philip.jansen@bt.com

Email for the Chief Exec, who when I emailed very recently about their crap broadband service/speeds, and lack of customer service (which seems to be directed to a hub somewhere  across the other side of the world) had a response within about half an hour from someone on his behalf (pre Covid mind).

Launched an investigation and got answers. Not necessarily decent ones as it links with Openreach who are "looking into the possibility of getting fibre installed in your area ASAP".

Feel free to email....

Good shout.

Is there a standard customer service email? Can't find one funnily enough!

Like everyone else seems to be - I'm on the phone every day and on constant hold or cut off.

Need to change our broadband subscription.

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On 24/03/2020 at 18:28, Clutton Caveman said:

Having suspended my Sky Sport package in 2 mins on line (they will turn it on automatically when sport returns) I tried to cancel my BT sport subscription

I went on line and found that every other function was available online, but to cancel you needed to call an 0800 number. First you get a message saying that you will be able to watch the sports when they return (wow thanks we pay a 12 month subscription anyway) then they say if competitions are cancelled they will conatct the organiser to discuss some sort of rebate) I then got the message that the wait was 30 mins becuase they were short staffed due to the virus ( all the more reason to allow cancellation online) after 8 mins the line dropped out. Called again went through the whole excercise and the line dropped out again.

I think that when companies act in this way during such a crisis they need to be named and shamed

I will now cancel the direct debit

 

Agree 100% . There are far too many companies where the obfuscation is borderline illegal in my view.

They hide phone numbers. So tell me where is this wonderful customer service you talk about when you do not even publish a phone number? The hypocrisy, the disingenuity and the sharp practice of many of these large companies is shameful.

Cancelling a direct debit is absolutely the only way many times to get noticed. It's pathetic it truly is and I think modern technology has oddly set us significantly backwards in many respects when it comes to customer service. 

And just to add, per Taz remarks, I did the same. I searched and found a whole bunch of emails for top execs and even CEOs at both Apple and a major utilities company I forget the name of and through that was given swift compensation and rectification of errors. But it should not be that way. I have since decided to cease buying Apple products.. their quality has nose dived since Steve Jobs passed away and their service level is heading the same way likely because they are swamped now with faulty kit.

 

Edited by havanatopia
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1 hour ago, Pickle Rick said:

Good shout.

Is there a standard customer service email? Can't find one funnily enough!

Like everyone else seems to be - I'm on the phone every day and on constant hold or cut off.

Need to change our broadband subscription.

I couldn't either...

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18 hours ago, wood_red said:

Get rid, and get a firestick with IPTV on, has everything you need if you don't mind watching a little bit behind "live". Can get for about a fiver a month... Allegedly.

Prem games, iFollow, PPV boxing etc

I know loads of people who that system and all swear by it ( allegedly) and there’s 176 porn channels, if you like that sort of thing 

Edited by glen humphries

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6 hours ago, havanatopia said:

Agree 100% . There are far too many companies where the obfuscation is borderline illegal in my view.

They hide phone numbers. So tell me where is this wonderful customer service you talk about when you do not even publish a phone number? The hypocrisy, the disingenuity and the sharp practice of many of these large companies is shameful.

Cancelling a direct debit is absolutely the only way many times to get noticed. It's pathetic it truly is and I think modern technology has oddly set us significantly backwards in many respects when it comes to customer service. 

And just to add, per Taz remarks, I did the same. I searched and found a whole bunch of emails for top execs and even CEOs at both Apple and a major utilities company I forget the name of and through that was given swift compensation and rectification of errors. But it should not be that way. I have since decided to cease buying Apple products.. their quality has nose dived since Steve Jobs passed away and their service level is heading the same way likely because they are swamped now with faulty kit.

 

Welcome to modern capitalism. Can certainly be hard to find numbers but hey that's how it goes.

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Just got round to this and BT are now allowing you to pause on their website - it took about two minutes but ours is part of a broadband/phone package so it might not be so simple if all you have is BT Sport with them.

Hats off to Sky though, 30 seconds to pause Sky Sports.

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I phone up last week.  Took about 35 mins on hold, but customer service agent was really friendly.  I only had BT Sport via ‘app’ anyway, but £10 better off....now to Disney Plus with that money

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1 hour ago, Lanterne Rouge said:

Just got round to this and BT are now allowing you to pause on their website - it took about two minutes but ours is part of a broadband/phone package so it might not be so simple if all you have is BT Sport with them.

Hats off to Sky though, 30 seconds to pause Sky Sports.

I've just logged onto my Bt account and there dosen't appear to be an option to pause only accept a free month credit, donate the free credit to NHS or get extra entertainment package for three months 

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2 minutes ago, Shaun Taylor said:

I've just logged onto my Bt account and there dosen't appear to be an option to pause only accept a free month credit, donate the free credit to NHS or get extra entertainment package for three months 

You have to take the month credit and then do it again in a month I think - Mrs LR did it and she`s gone to work now so I can`t ask her.

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I have got a refund.

This is what you do. No need to phone them. I did it online via my phone. No, I don't work for BT.

Go to...

www.bt.com/sportsupport

You will need your email address and account number that starts with 2 letters followed by 8 digits

Complete the form.

You will then get a notification like this...

Screenshot_20200330-121623_Chrome.thumb.jpg.26fa165be85e1c6c111e48d8c75e954c.jpg

 

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7 minutes ago, Norn Iron said:

I have got a refund.

This is what you do. No need to phone them. I did it online via my phone. No, I don't work for BT.

Go to...

www.bt.com/sportsupport

You will need your email address and account number that starts with 2 letters followed by 8 digits

Complete the form.

You will then get a notification like this...

Screenshot_20200330-121623_Chrome.thumb.jpg.26fa165be85e1c6c111e48d8c75e954c.jpg

 

I`m pretty sure that`s what my other half did but I expect you will have to do it monthly unless they decide to do it automatically. The point I wasmaking really was that it can now be done online rather than spending an hour on the phone to them which others had found they had to.

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Indeed Lantern. I thought I'd give fellow readers more info to back up what your goodladyMrsLRherindoors did and to confirm how easy it is especially as they can go direct with the website address.

www.bt.com/sportsupport

I too have saved them a phone call (where I got the address from a voice message).

 

Edited by Norn Iron
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